Im a contractor and owner of a storage bussiness, not in the area. That lumber yard has terrible…read moreservice, between loading youre material and service at the counter. When it comes to small bussiness, customers service helps to keep youre door open, even when youre small bussiness backs up to home depot! Plus a portable bathroom used to run a bussiness that has city sewer. Payless lumber needs alot of help.

Absolutely Terrible! I special ordered a 7ft length of black painted 1 5/8" tubing for my metal…read morechain link gate. This tubing is supposed to support the large steel wheel which is attached to my 23' long driveway gate. The total amount for the metal tube was $26.14. I found that the company which makes the tubing decided that it's ok to use a thin wall tube for this weight bearing application causing a very sloppy and loose fit. Not acceptable unless you are a company that does not care about the products you sell. I attempted to return the tubing at Payless Building Supply in Chico, CA. They declined to return it or even give me store credit because the cashier said it was special ordered. I have spent well over $5000 at this store for materials in the last few years. Never again will I buy anything from Payless Building Supply in Chico, Ca. They do not stand behind their products. Absolutely Terrible!

I LOVE Lowe's! I prefer Lowe's over Home Depot, maybe for political reasons, but, when I needed a…read morekey made immediately...I walked in, an employee asked me if he could help! I just needed a key made. He said of course, Ron on isle 17 can help. I went to isle 17. Sarah was standing there. She said, "can I help?" AMAZING! I said I need a key. She put it in tha machine, it was not cooperating... she said "I may have to call Ron". She sent a notice over the loudspeaker to get Ron. She tried once more...it worked. I was looking at key chains, while the key was being cut, & selected an S-Biner keyring. Sarah handed me a small bag, I put it in the same hand as the S-Biner & went to pay. I prefer to pay with cash & chose the self checkout. I scanned the key, put it in the bag, walked, almost out of the store & realized that aI had not scanned the keyring. I immediately went back. Sonny, immediately came to my assistance, I"I believe in Karma, I did not knowingly mean to not scan this, I need to pay for it." The scanner wasn't working for cash, because there were bills in the receptacle, the 11 dollars from my previous purchase...I previously picked up the change, but not the bills, from my $20.00 He gave me my change, it was an honest exchange! #Karma

HORRIBLE customer service. we asked somebody to call for help with glass cutting. they called over…read morethe intercom and we waited for 10 minutes for nobody to show up. so we find another employee, Trent, to call for someone to help. he insisted he do it himself even though he made it very clear that he had no idea what he was doing. he screwed up the first piece of glass trying to figure it out and made us grab a new piece. at this point i'm trying to find somebody else to help us, but there's absolutely no employees around. i finally just ask him to get someone who knows what they're doing to help so he calls his manager, Liz. she was slightly more knowledgeable but still pretty clueless. then while she is attempting to get the measurements correct, Trent starts making creepy comments to me about "teasing me". FINALLY we get the piece of glass. this whole interaction took around 40 minutes when it should've been 5 minutes. the comments were unnecessary and honestly, unacceptable. I definitely won't be back.

Living at Lake Almanor full time getting projects completed can be a challenge due to the remote…read morelocation of our cabin. Gene came up and gave us a very good price for additional installation in the attic up to R49 due to the extreme weather we get up here. The crew showed up with the equipment when they said they would and did a very professional job. They made sure all the trouble spots were filled in with just the right amount of insulation. And took care to protect the inside of the home during the process. Great job Gene and the team.

First time using Meeks . I assumed they would be overpriced but they were very fair priced to fit…read moremy budget they took my schedule and time in consideration and worked with me on a specific appointment time. Delivery driver Mike weaved between a lot of obstacles thru trees put it right where I needed it with 20ft pieces of lumber and rebar .. thank you very much Steven

Normally I say yes. It's the pick up people. I had one that was just a slug and had every excuse…read moreto not picking items up do to my driveway. He said to steep and truck won't go down. The shorter man was, let's go and take. I still have lots of building items but the lead guide said no. Everything was in a crate. I have more construction type items but I will not allow this one person back here. He was ready to leave but I had to ask for a receipt to tax reasons of course. He said well if you want on . I have more to donate but he is not welcomed back. I've given many times and have had great guys picking things up. I wanted to throw this guy off but I needed things gone. I have hundreds of dollars and more to donate.

We were happy to find this store. We use to go to the one on Santa Rosa and we loved it…read more You just need to make a list and take your time. It is a hit or miss so go with an open mind.

Steven is the man! I was in search of the old style shower…read moresoap holder, the infamous shell design. After explaining to Steven what I was looking for he said ,follow me! We went to the warehouse in back if the showroom in a tiny room full of what looked like odds and sod if all different tiles. Yowza, from out if a box tuck away in the corner were several of the shell type holders, BONANZA! Thank you Steven for being awake and for the bit of mud! You made my week! We're starting to remodel and will definitely be seeing you again. Thanks again

The greatest customer service ever. We had a range hood installed and bought the trim tile from…read moreanother tile store that would not cut the tile. I went to Dave's Tile City to find tile for the backsplash installation. We installed the mural ourselves under the range hood but the trim tile just needed a couple cuts. The big box stores do not cut tile but Steven did and Shanada ordered our tile and supplies we needed. She followed up on our order as far as tracking and keeping me informed. I highly recommend Dave's tile city for all your tiling needs.

The service was great! However the overpriced grout they sold me that is supposed to be mold…read moreresistant, prove to be a hoax! Lesson learned

Love this place great service and selection cool showroom way better than big box stuff.read more

Little things matter. I had the pleasure of renting a basic lift from Chris and it was an…read moreunexpected pleasure dealing with both Chris on the front end and the other Chris in the yard. Prompt, pleasant, helpful, and informative. The work I had to complete was grueling and not enjoyable but after a long day, Chris in the yard, made it just a little better. Basic stuff made a difference. He was prompt and right there when I both picked up and dropped off. He was more than pleasant informing me how to use thx lift, even if I've been trained, certified, and Experinced. His communication was outstanding. Both helpful and informative in and out just made a long day a little better. His quick anecdote and short story helped put this in perspective. In a time when business has been taken for granted. Chris just made being human a little better. Thank you Chris, keep on keeping on.

Over the last few years we have utilized this companies services to rent a forklift for harvest…read more We rent for a week but generally use for 3-4 days. We had hoped to rent again but, when I called Chris quoted me more than double last years rate. After calling and getting quotes from other competitors, I realized there were small increases in price but nowhere close to the gouging quote we received from United Rentals, even though they had one in stock. After many years, I am taking our business elsewhere. Please, shop around you don't need to go far to find MUCH better pricing. Stop the GOUGE!

Todd was so helpful when I bought supplies to acid stain my foundation. I never felt unwelcome or…read moreless-than because I am not a professional contractor, just a lowly DIY-er. Even though you can find the same materials online for a lower price, the knowledge Todd shared was priceless! I love how my floors turned out and have already recommended Spec West, Chico to many of my friends. What are you waiting for, go now!

We just had the most positive, helpful, informative and enjoyable (super nice people!) experience…read moreworking with Spec West on staining and sealing our large patio. As DIYers, we needed experienced advice, and we got it from Spec West. In particular, Evan Felver was truly amazing. I asked a million questions and he patiently and helpfully walked me through the process. He even emailed me answers to questions, viewed my "here's what it looks like now" pictures, and was a real delight to work with. The end result is gorgeous. SO glad we went to Spec West!