Called in with questions about what insurance they accept, I spoke with a Morgan and she was very thorough, kind and patient with me and all my questions. Looking forward to working with this office for my family as well as my own dental care! read more

I have been coming to Sierra Smiles for 7 years. The staff have been extremely patient oriented, and that is a super plus. Sad to read some other commenters had challenging experiences, from their point of view. If some of the negative commenters made a choice to get a second opinion, which Shawn B did, maybe their outcomes would have been better. Personally I needed more dental work than expected from the start, but, Smiles kept me in the loop, dental removal of wisdom teeth completed, 4 crowns applied. I was offered options and reasons for one or another of choices. Having a conversation with the clinician in any medical setting is the right thing to do. Getting second opinions, if there are concerns, is also the right thing to do. Patients need to remember that asking for a little extra medication to deaden the root systems prior to fillings, crowns, and removals is the right thing to ask for. If a patient is older and sensitive to teeth removals, ask for conscious sedation, especially if you are having dental "surgery". My Careington 1 plan helped me to save money and Sierra Smiles is the only dental office that accepts that plan. Very good job, from my experiences. read more

This place is the car dealership of teeth. I went in for a new patient routine check up. They went incredibly fast with me and everything sounded very well rehearsed like this is what they do every time. They took awesome X-rays of me (that's my one positive about this place, they had newer, nicer equipment) and then afterwards told me all kinds of petty crap about my 45 year old teeth. Ok.. my gums look like they may have gingivitis... ohhh that's $2,000 for that cleaning.. I'm like ok let me talk to my husband and I'll talk to you about that in the future. "Sooooo are you gonna clean my teeth" "No" "Okkkk" Weirdest visit to the dentist, ever Anything they can do fast to charge my insurance: absolutely Actual work: heck no Bizarre. Never went back again read more

Edit: I found her name. The Doctor of Dental Surgery who did this bad work was Dr. Pooja Mehta. Dr. Pooja Mehta. I have since had 4 of these fillings fall out, that were all fillings she placed. They all lasted less than 4 years. The color match was horrible. The shape didn't look like my teeth. You can look at the pictures and see what I'm talking about. Her professionalism and bedside manner were lacking. I would not recommend her. If you need a recommendation: Go to Modern Dentistry of Auburn!! They were able to fix this bad dental work, and it looks beautiful & incredible now. I could not be more grateful to them or recommend them enough! I truly did not think anyone would be able to fix this. But they fixed it just in time for my wedding!! They're amazing! read more

Sierra Smiles Dentistry - This is the way my teeth look now and for the rest of my life. The front 6 teeth are unrecognizable. - General Dentistry Near Me - Auburn, California

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(Beware) this place is a rip off they will over charge you for everything they can, plus you can not complain because there is no one to call. Yer Thao is the manager, she is a scammer she will not let you talk to the doctor over the phone or email. She will say one thing and do an other. She knows you have no one to call but her. Yesterday she said a implant would be $16,000.00 and a root canal is $3,900 for one tooth. They are praying on their customers and pulling the wool over their eyes. read more

The staff here is very polite and professional, they explain what is going to be done and cost associated before they do anything. Aimee Finstad the hygienist I see is awesome! She takes her time explains what she's going to do and really tries to help with your overall dental care. She also is very good at keeping track of your overall gum health and letting you know what you can do to maintain it and or help prove it. read more

Recently had a root canal and crown installed. The work was exceptional and the staff was extremely knowledgeable and helpful. As unpleasant an experience as dental work can be Sierra Smiles manages the process seamlessly and is highly recommended. read more

Lemuel Feceu is a great dentist. Very cool guy. Thorough, no nonsense. He was able to take care of my immediate issue that my previous dentist messed up and gave me a thorough breakdown and explanation of everything else that I should get taken care of. Office girls are very nice and were able to schedule me in with no headache. Will come in again for the rest of my work. read more

I have never had a problem with my insurance and appointments before now. I like my dentist and I like my hygienist. I even like most of the front desk staff. But I have been dealing with a woman named Morgan who is trying to make everything my fault. I changed dental insurance in January through my employer. I got in touch with Sierra Smiles (SS from now on) and gave them my group number. They told me they needed my member number as well. I contact my benefits manager and she gave me the member number. I still have it in my work email. I called and gave them the information back in January. They said they took the information down. Several months later, I had an appointment that I was unable to make because I was sick. I rescheduled for March. I got down there and Morgan said, "Oh. We checked and your insurance was canceled." I replied that this was impossible because I'd just gotten it in January through my employer. She told me that this was what she had been told. So instead of calling me to let me know the day before so I could straighten it out, she waited until I GOT TO MY APPOINTMENT. I had to drive 30 minutes to Auburn to make the appointment. I don't understand why she couldn't have called me. I went ahead and had breakfast at a restaurant since I was down there and it was 8:30 in the morning. During my meal, I called my benefits manager and she called my insurance company, then SS. She called me back and told me that they had the wrong SSA number. Instead of 44, someone had entered 47. I've been writing that SSA number for 55 years. I DID NOT give them the wrong SSA number. It was someone at SS. Fast forward to today: I am driving down there for my appointment at 2:30 and Morgan called and tells me I should have been there at 2 pm for my appointment. Again, I was told 2:30. I enter it in my phone calendar while I am talking to whoever is giving me the date and time. I always do this because I don't trust my memory to remember if I don't enter it right away. So I know this was the time they gave me. I am never going back there again. If I can't find a dentist who has a front desk that can give me the correct information and who can call me ahead of time if there is still a problem with my insurance, I will just let my teeth fall out. And she kept insisting that all of this was MY FAULT. No, I have never had a problem with SS before dealing with this person who makes appointments and does insurance. There was no apology, there was just, "I DID tell you. You are the one who got the time wrong. You are the one who didn't give me the insurance information." Instead of trying to figure out what went wrong, it was just easier for her to insist that I was at fault. I am sorry to leave SS because I felt everyone was good. This person is probably new. But she has made numerous mistakes and won't even admit it. I can't be at a dental practice that employs someone who can't take responsibility for her mistakes. read more

Dr Feceu is always very professional, very polite and very informative. I like that he explains everything before he is doing it. He is very gentle and makes sure you're ok. He checks and double checks with his assistant. read more

They could improve their customer service by answering their phones or calling you back if you get disconnected. Waiting for 1/2 hr on the phone without anyone getting back to you is not good customer service. Sending you to voice mail after being on hold for have an hour and no one returning your call is not good customer service either. Leaving a message for Yer who is in charge or insurance and payment and never returning your message or email is not a good customer service. Telling you that my priority is the person who is in front me not the person who is on the phone or who sent me an email is not good customer service. I am dropping this office from my HMO insurance and switching to PPO insurance. I have been to dentist offices before never have I ever ran into poor customer service and poor office management before. My review doesn't reflect on the doctors but on the front office management read more

Avoid Sierra Smiles at All Costs - Negligent and Money-Driven I don't normally write reviews, but my experience with Sierra Smiles was so bad that I feel compelled to warn others. This practice prioritizes pushing expensive, unnecessary procedures over proper patient care. In mid-2024, I went to Sierra Smiles with severe pain that felt like both an ear infection and a toothache. Urgent care had already ruled out an ear infection but suspected Trigeminal Neuralgia (TN) and advised me to see a dentist. Sierra Smiles claimed nothing was wrong after taking x-rays. Because of this, I spent months suffering needlessly, undergoing expensive medical tests--including an MRI--to rule out brain tumors. In December 2024, I returned for similar pain and a crown fix on the other side of my face. I also requested a standard teeth cleaning, but they refused to do a basic cleaning unless I agreed to an overpriced deep cleaning--something they were aggressively pushing on nearly every patient in the office that day. I was forced to sign a waiver just to get a standard cleaning. During that cleaning, the hygienist immediately noticed my filling had fallen out--something the dentist had completely missed. Instead of properly diagnosing and addressing the issue, they filled the missing filling during the crown replacement without taking X-rays. The dentist even commented that it "might need a root canal" but did nothing further. By early January, my face was severely swollen on both sides due to infections that had likely been present for over six months--the true cause of my pain all along. I had to make two separate trips to urgent care just to be placed on antibiotics for infections and abscesses on both sides of my mouth--infections Sierra Smiles should have caught and treated weeks / months earlier. A reputable dentist quickly saw the issue on an X-ray and referred me to an endodontist, who took a 3D scan and immediately identified two serious infections that they felt had likely been there for at least six months--something Sierra Smiles completely missed. To make matters worse, their front desk staff is rude, dismissive, and pushy. When I called to discuss my experience, they hung up on me. I regret not walking away in June, but they were one of the few places accepting new patients with my insurance. Bottom Line: In my opinion, Sierra Smiles is incompetent and focused on sales over patient care. They push unnecessary procedures while failing to diagnose real dental issues, causing long-term pain and complications. If you value your health, RUN from this place. read more

I was VERY apprehensive about going here, but we are new to the area and this is the only place that accepts our insurance. What a pleasant surprise! Every person throughout was delightful. The tech taking x-rays, the hygienist, the dentist himself. I was told that my teeth looked great, I only needed a check-up and cleaning every 6 months going forward, and that was that! Quite a few people talk about pushing extra services, trying to get more money out of patients, but that was not the case. My husband and I hadn't seen a dentist since before COVID! We moved here during COVID and were just lazy finding someone new. However, we take excellent care of our teeth, brushing and flossing religiously....so OF COURSE we didn't need anything extra. Not seeing a dentist in nearly 4 years would make us great candidates for extra services but we did not need them. I highly recommend this dentistry practice. That's saying a lot, since prior to moving, I had the same dentist for 45 years...first the dad, then the son. That was a very tall bar to measure up to and Sierra Smiles did that. read more

Horrible!! Don't waste your time or money with this place, super unprofessional, uneducated way too expensive they'll tell you a price and double it then leave you in more pain then you came in with 0 help! They don't have someone on site if you need emergency service they will make you wait 3 weeks or send you somewhere else totally ridiculous. Service was awful why ask all these questions and then not listen to the patient at all on what they need, if they told me over the phone they didn't have a professional in the building to help I would've just went somewhere else but they wasted my time and were super rude and unprofessional I drove almost 2 hours because they said they could help with emergency service, they don't treat you like a person they just want your money I wouldn't even send my worst enemy there. The whole time I was there they were dealing with upset people that got over charged just for basic service I came with a real emergency and was put through all their hoops without being told there isn't someone that can help today? Does not make sense. Do not go here if you have a real dental emergency they will make your situation much worse! read more

This office gets you in the door to upsell any procedure you need done. I was clear, when making the appointment, and at the reception desk, that I was there for a tooth that had broken down to the gum line with the nerves exposed to be removed. Never once, did they tell me they couldn't do it. After seeing the dentist, I was quoted a copay charge of 1700 for a root canal, which they could do that day, or 2000 for an extraction with a bone graft, which i would need to come back for in a week. When pressed, they admitted I could have it removed, with no bone graft, with a copay charge of 56 dollars. But not for another week. I saw the reviews and decided to take a risk, thinking it couldn't be as bad as people were saying. But it was. As an aside, a different dentist, doing private pay, can see me tomorrow and remove the excruciatingly painful tooth, for half the cost of what this office claimed was my " share of cost" On my insurance website, this office quotes a 170 dollar copay for a root canal. Deceptive practices, preying on pain and trying to get the most money they can by ordering unessasary procedures/materials. Stay away from this office!! read more

Horrible experience having Dr. Palumbo clean my teeth. Totally lacking in patient's knowledge of comfort and well being. Went at it "fast and furious"even tho I showed signs of distress. I felt like I was assaulted. Wouldn't stop even tho I was squirming. read more

I really feel like this place is a money grab. I take really good care of my teeth and they're really not bad but because of my age 54 he decided I needed to have the deep scaling which is a $2000 treatment which isn't really necessary right now and refused to give me the cleaning that I came for that day. My portion would be 773 and something but it's still quite a bit of money I will not be going back here. I did not like the dentist. He was quite young and I really feel like they were just after money. read more

Love love love. Excellent customer service! Excellent care! From Ashlyn in the front to Dr. Feceu and the team in the back! Never had a bad experience here. The assistants and hygienists always have a great attitude despite being pulled in a million directions. I am not a fan of the dentist so I use humor as a coping mechanism and it helps me but its also fun making everyone laugh as well. read more

I have no idea what I was thinking. Decided to save a few bucks a month so changed my insurance from premium to HMO. And, my teeth and gums are super healthy so all I ever need are the normal cleaning and X-rays. I signed up with this office about two years ago. First few visits were fine, main dentist is good. Then I was assigned without my knowledge to a lady dentist who was awful. I think she's gone now. Then assigned to a rookie which was fine. He was gentle and knowledgeable enough. But what made me quit and change offices is the INCOMPETENT OFFICE STAFF. Several times, I would call and would have to leave a message with the call center during normal business hours. Not once have I ever received a call back. Finally today was connected to the office via the call center again during business hours. First lady I spoke with was clueless. Then she transferred me to someone else without doing a true handover. I had to explain again my situation. Unfortunately, the second lady was just as clueless and rude! It's OK not to know the answer, I get you need to consult with the Dentist but the lack of professionalism is unbelievable. Oh the kicker, during all my cleanings, I am the one that holds the suction and the water hose (whatever those things are called). And ended up spilling water all over myself each time--- because I AM NOT A HYGIENIST. Today was it. I made a change and decided to post this review. So glad I am moving on. read more

First visit today. We just moved to the area and needed a new dentist. Our insurance company referred them to us. This was first class all the way from beginning to end. They off the most advanced equipment and everyone from the front desk manager to the hygienist to the dental assistant to Dr. Wadhwa was so professional, efficient and friendly! Highly recommended!!! read more

After my horrible and VERY expensive visit to Sierra Smiles last December, I finally went to a recommended professional dentist today. It took me a YEAR to go back to a dentist because Sierra Smiles was such a rip-off and the experience was so awful. [see details in previous review] Wow! What a difference! An exam, full x-rays and cleaning cost me $300.00. At Sierra Smiles, the cleaning was $800.00 and another $2,200.00 for crowns. After x-rays, Sierra Smiles immediately goes into how awful your x-rays are and that you have the beginning of gum disease, etc., etc....putting fear into the patient so they can make more money off of you by recommending their treatments. . My dentist today said my x-rays look good and no sign of gum disease. My teeth cleaning was a breeze because I take really good care of my teeth. Wonderful experience! DO NOT GO TO SIERRA SMILES!!!!! read more

They accept children but won't actually do any work and refer to a pediatric dentist. It's a waste of time. They pack in too many appointments and left my 4 year old daughter waiting a very long time for polishing and we left. The person who was to the polishing went on to another patient and we were left waiting, really? Also, when we arrived, I stated I would like to have my son's crown replaced that fell out the day prior. They said they would need to do an exam and an X-ray first, fine. They did that and then the dentist said, we can't fix the crown, we don't even have any this size. Really??! Why did you do the X-ray and exam then, knowing you couldn't fix it?? Total scam. In my personal appointments, I notice they upsell procedures that are unnecessary. My last appointment they said I needed a deep cleaning which was $500 outside of what my insurance covers, they wanted to do a red light treatment too to treat what they diagnosed as periodontal disease. I have never had issues with my teeth, never even a cavity but now I all of the sudden have periodontal disease?? I will be upgrading my dental plan to a PPO and going back to my former dentist. This is a money making scam of a business, lacking integrity and we will not be going back. I've never made a yelp review before but felt compelled to do so in this case. read more

WARNING, these people are immoral. Sierra Smiles Dental Group in Auburn, CA tried to shame me and my family into spending extra money for services they claimed we needed but was not covered by insurance. $300+ to get my teeth cleaned, above what my insurance would pay. When I would not go for their up-sale, they turned me into a collection agency claiming that I had not paid them my $80 co-pay, when all along it was their error in bookkeeping because I had paid them the day of service. Even after I sent them a digital receipt of my payment and they acknowledged a zero balance, they have yet to notify the collection's agency to stop harassing me. When I mentioned to their operations manager that no one from Sierra Smiles has ever apologized for their error, she said it would do no good for her to apologize because she has no control over the office operations, and she was going to end the call now because there was nothing more she was going to do. read more

I started using this practice when the current owner just acquired it. Dr Wadhua was great! However, as this practice has grown over the past 2-3 years the service has declined imo. My last - and it will be my last - visit was with another new dentist and hygienist..... 1) When I first sat in the dental chair the technician said I didn't need xrays this visit. I disagreed and after looking in my records she found that I indeed needed them. 2) The new Dr did an abbreviated exam in about 5 minutes - it seemed incomplete compared to previous visits. 3) During flossing I had to remind the hygienist to floss my molars - she said "oh, I forgot you had them"...! 4) When you sign in for your appt you're asked to sign for things you can't even see - the receptionist tells you what you're signing. 5) Having damaged frames on the wall art and plastic plants is disappointing. read more

Terrible experience! Nothing but unfortunate! Communication was lacking, professionalism was lacking, customer service was nothing less than terrible! read more

Excellent. Would recommend this office to anyone needing dental work. They were very timely and did excellent work.

I'm a patient here and love it. The doctors are great and staff is down to earth. Always get what I need addressed the same day.

My husband and I had been having a difficult time finding a dentist that took our insurance. We finally were directed to Sierra Smile on Bell rd in Auburn. We couldn't be more pleased! The moment we walked in we were greeted with a warm welcome. Then we both were seen by Dr. Pooja Mehta with her assistants (Katlin, Brooke and Tessa. All were so professional, they genuinely make you feel they care about you and listen even when it had nothing to do about your teeth. LoL It was one of the easiest, gental cleanings we have had in a long while. There were no trying to convince us we needed extra this or that. Infact we were complimented on the care we had taken of our teeth. Thank you, Deborah and Hank Heise read more

Update: They are even worse than I thought. I received the email from my insurance company - they did submit the claim. And, they completely overcharged me. My portion is $0.70! They haven't contacted me about their mistake. The insurance company paid them right away. I will be contacting them next week. I wanted to give them a chance to make it right but they didn't. Now I have a reason to submit a complaint to the BBB. read more

Same as the other complaints. Keep scheduling appts for cleaning and when i get there they tell me my co-pay is $120. I day, no, it's $45. They then tell me my insurance covers 2 cleaning per year. That if I want I can come back in a month. They guess that most people will just pay more because they are already there. Seniors, stay away! read more

Clean and professional dental office!. Dr. Sarah Rabah and Brooke were great in taking care and providing information. The office is very modern and clean. read more

these people claim to be oral surgeons, they have a oral surgeon come in one day a month to pull teeth. you dont have to imagine how fast they have to rush everyone through, quality and care dip to zero. follow up care was the same. after spending over 5k, things weren't healing properly. i went to see my previous oral surgeon, he was actually horrified at what they did or i should say didn't do. i have a new quote for 9k to repair what the these people did to my mouth. i do not recommend. read more

This business could care less about the patient and their needs. It took a month to get an appointment and there was confusion about the time. Never answer their phones. I'm invalid and was refused to be seen because i wasn't punctual. I wasn't notified that my slot had been given to another patient. Their excuse was they lacked staff to complete their jobs. They offered to call the police when I wasn't allowed to talk to the dentist. Never go there. Horrible people. read more

I have been going to a Dentist in Roseville for many years because I worked in Sacramento. I retired a few years ago. So I decided to try a dentist in Auburn where I live. Earlier this year I scheduled an appt for one if my annual cleanings with Sierra Smiles. My insurance pays for two cleanings per year. My appointment was June 12th. When I went in everyone was very nice. They did full mouth X-rays. (Insurance only pays for a full mouth X-rays every 3 years) After the X-rays were done I was taken to another room where I expected the hygienist to come in and clean my teeth. The Dentist came in and proceeded to do a "Comprehensive Exam" Where he checked the bone in my mouth. He then explained that I had some bone loss and I would need to have Scaling and Root Planing of my full mouth. This is done in 4 different visits. The dental office has to get pre authorization from my dental insurance begore each appointment. As he did the exam poking & proding, his assistant never once sunctioned my mouth, nor did they offer to let me rinse my mouth afterwards. Gross & Unsanitary!! The Dentist went over a couple things with me then He left. His assistant thanked me for coming in and said someone would come into go over the cost of procedure needed. I said " Aren't you going to clean my teeth, which is why I came in?" She said "No because the Dr. recommends the scaling and root planing" (Deep Cleaning) I left there very unhappy. I called two days later and told them I wanted to come back in and get my teeth cleaned (standard cleaning). She told me since the Dr "Recommends " the other procedure, they will not do a Standard cleaning. I asked to talk to the Dentist but he was not available and she said she would talk to him. I told her I do plan to have the other procedure done at a later date. She said I have bacteria and infection so I need to get it done. I said "The Dentist did not mention I have an infection, if I do, why wasn't I prescribed antibiotics?" She said she would have to ask him. I was out of town part of June. I never heard back from their office so I called my Dental Insurance who confirmed they will pay for two Standard cleanings per year and they will approve and pay a large portion of the Scaling and Root Planing when it is scheduled as long as the work is done within 24 months of the initial exam. They confirmed that they are two separate procedures. They said if Sierra Smiles won't do the Standard cleaning, I could file a grievance against them.. On 6/28 I called Sierra Smiles and spoke to the same woman. She told me she did talk to the Dentist and he said he would not bring me back in for a standard cleaning. The reason is that it will not help with the bone issue! I asked her to have the dentist call me. She said he doesn't call people. I told her that I had contacted my Dental Insurance and I would be filing a grievance against them. I will never go back there. They clearly care more about the money than the patient. This was my FIRST visit. The work they wanted to do is about a $3500 job. Their loss....plus any future business from me. read more

On two separate occasions, I was overbilled for services. Overbilled $650 for a crown and $420 for a root canal. Their front office refused to look into my billing concerns with my insurance provider. Even worst, they sent my non-payment to a collection agency! I was forced to file formal grievances with my insurance provider in order to get my money back from the dental office. Their front office actions were simply fraudulent, negligent and unethical. It was NOT just a simple billing mistake. I'd recommend never using SIERRA SMILES DENTISTRY, **********. read more

Elias Almaz is thorough, precise and compassionate. Highly recommend! As with any healthcare insurance, always check for yourself with your insurance what they will cover on any treatment plan suggested. Their staff worked with me and I only had work done that I had researched and approved. read more

Best hygenist I've ever had! Sheree took care of me and chatted just like I needed since I'm an anxiety case and wad getting my first deep cleaning. My dentist for my first appointment was excellent as well! DDS Mehta explained everything to me in great detail as did Sheree. I'm thankful we caught my gum disease early and will be on top of maintenance. Pricing was far more affordable than I have experienced in the area before. Can't forget the front desk gals! I spoke with every single one and they're so sweet. All in all what was a bummer diagnosis turned into a great relationship moving forward. read more

I have never enjoyed a dental experience more than I do at Smiles. Everyone from the front office all the way back to Dentist and RDAs! Jennifer even offers tea and coffee while waiting in chair! I highly recommend and I will be long time customer!! And work performed has been top notch! read more

I wouldn't give any stars at all. I use to be an RDA and I have never had such an unprofessional experience while getting a tooth filled. The Assistant was yelling over me for someone to bring her a light and then something else. Not prepared for the procedure. My cleaning was okay but usually you get your teeth flossed as well that didn't happen. Will not be going back. Do your research. This was a shame on me. read more

By far some of the worst customer service. After my last visit it's more than clear how this office only cares about getting the most money they can out of you. I've been a customer here since 2019 and I hadn't had a bad experience since this last one. Not only recommending things I didn't necessarily need, but charging a large amount for 'advice' on how to care for my teeth...make sure you floss and use floride toothpaste...etc. Sending me home with floride without disclosing the amount it would cost (115$). They also did not disclose to me that the current dentist is not fully credentialed. Sending me and my insurance through a number of hoops just so they can get their money. They also don't respond to any messages on your patient portal. Some of the gals that work there are so sweet and nice, but this last experience of mine was unprofessional and felt like a money grab. I will not be returning to this office and I do not recommend. read more