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    Sierra Steam

    5.0 (1 review)

    Services - Sierra Steam

    Carpet cleaning

    Rug cleaning

    Upholstery cleaning

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    1 year ago

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    Diamond Cleaning Services

    Diamond Cleaning Services

    (4 reviews)

    Bryanna and her team have been absolutely instrumental to the success of my Airbnb business. Since…read morelaunching last summer, I've been searching for cleaners who not only do excellent work, but who truly understand how an Airbnb needs to operate -- and Bryanna's team delivers on every level. In the course of running a short-term rental, things inevitably come up between guest check-out and check-in, and her team has been phenomenal at stepping in and making sure the business keeps running smoothly. Bryanna is incredibly organized, detail-oriented, and knows my home inside and out. She proactively keeps me updated on when to restock inventory and maintains an impeccably organized supply closet. Cleaners are a critical component of any Airbnb operation, and Bryanna truly gets it. Her professionalism, reliability, and attention to detail give me total peace of mind. Thank you to Bryanna and her team for all your hard work and for helping everything run so seamlessly!

    Bryanna Sullivan and her cleaning team has helped our small Airbnb business with maintaining its…read more"super host badge" during our first busy summer season. She provided us peace of mind with excellent communication, going above and beyond in terms of service provided and being very organized. Bryanna's communication was excellent, always responding to our questions and concerns. Last minute bookings were easily scheduled with Bryanna ensuring that our home was taken care of and clean for the next guest. Bryanna goes above and beyond delivering quality short term rental turnovers and house cleaning. She was able to connect to the right people to help us with minor repairs within the home. She has even helped us with occasional request that are out of scope from the day to day cleanings. Bryanna's organization has placed us at ease with scheduling our short term rental turnovers. She has been great to work with; without a doubt I would HIGHLY RECOMMEND utilizing Bryanna and her team for any home cleaning services.

    Eric Laettner's Carpet & Floor Cleaning

    Eric Laettner's Carpet & Floor Cleaning

    (15 reviews)

    Eric responded immediately to my inquiry. He did a fantastic job on a well worn flooring for which…read moreI was grateful. His enthusiasm and pride in his work made the experience even more memorable.

    Unfortunately, we were disappointed with both the service and how our concerns were handled…read moreafterward. There is at least one other review from another customer of his, as well, recounting a less than great job done and Eric being unwilling to make it right. Wish we would have believed it. We hired this company to clean three carpeted bedrooms before we moved into our home. Two were smaller rooms, and the third was the primary bedroom, where there was visible pet waste staining that we disclosed ahead of time. My husband and I were not home during the cleaning, but our housekeeper was there working at the same time. Based on our housekeeper's account and the timestamps from our text conversation with the Eric, all three rooms were completed in under an hour. At the time, we didn't question this because we are not carpet-cleaning professionals and assumed the job had been completed appropriately. We were also told that the carpets "weren't that bad." About three weeks later, however, we began noticing significant odors in two of the three rooms. We have taken several steps ourselves to try to identify and remediate the odors, and they have persisted. To be fair, we cannot say with certainty that the odors are coming from the carpet or that the original cleaning caused the problem. However, given the pre-existing pet staining and how quickly all three rooms were cleaned, we became concerned that the carpets may not have been treated thoroughly enough. We contacted the Eric directly, explained exactly what was happening, and asked whether he could return to re-clean the affected carpets and possibly use an enzyme treatment to help address any odor source that may remain. Instead of working with us to troubleshoot the issue, he called and told my husband that he would not return unless we paid an additional charge, stating that he cannot do "free jobs" for people and suggesting that customers could use complaints like this as a way to get free carpet cleaning. That response was particularly disappointing. We were not asking for additional rooms or trying to get unrelated work for free. We were contacting the person who had cleaned these exact carpets only a few weeks earlier because a problem had developed and we wanted to give him the opportunity to address it directly. We understand that a business cannot provide unlimited free services, and we would have been open to a professional conversation about what might be causing the odor and what could reasonably be done. What we did not appreciate was having our good faith concern treated as though we might simply be trying to get free work. Between the three-room job being completed in under an hour, the persistent odor developing shortly afterward, and the dismissive response when we asked for help, we unfortunately would not use this company again.

    Sierra Steam - carpet_cleaning - Updated July 2026

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