The DMV can be such a nerve-racking place to be. I have to say, this was the best DMV experience I…read morehave ever had. I just moved from California and I made an online appt for the Double Diamond Pkwy location. I chose the DL/vehicle multi appointment. Scheduling the appointment online was easy and I for multiple reminders via text and email for my appt. On the day of my appt (which I made for 8:00 am) I showed up 10 minutes early and lines were already forming. They were split into an appointment and non appointment line. Representatives came out 5 minutes before opening to make sure people were in the right lines, had correct forms and to ask everyone with appts to check in via the text that came through. The text message gave you the option to press 2 stating that you had arrived for your appt. They told us once we checked in to take a seat in the lobby. The facility was very clean and quite spacious. I only had to wait about 5 minutes before my name was called over an intercom and told me what window to proceed to. My worker was very nice, patient and helpful. I was able to get my NV license ($41) and register my car and get NV plates. Check the DMV website before your appt as they have many helpful links to inform you of what documents are needed for each service. Things to note: VIN inspections need to be completed before your appt. These can be done without an appt. Just make sure you have your registration.

The bad is I had an appointment for noon and wasn't called until 1…read more The good is the facility is clean, bright and has plenty of seating. A far cry from the old offices. And the staff is much nicer. Helpful with what seems to be a sincere effort to help

Certainly, a great place for DMV work and a DMV kiosk…read more I was in to ask questions and express privacy concerns about insurance. It was a bit of a mixed bag of mostly disappointment. The AAA employee (insurance agent?} listened to my concerns but told me too bad, it is what it is. The "snapshot" discount for safe driving is anything but a snapshot. It is a personal tracker and agreement allow AAA to sell your personal location data & trends for more than 3/4 of the year. It kills your cell phone battery as it is always searching for the slightest movement. All of this and you MIGHT be offered a 10% discount when you renew. They even track and deduct points for when I am on my bicycle and stop to take photos or change the music. The "agent" told me "How are we supposed to know?", if you are moving you are scored. They of course don't insure my bicycle or trips on it, public transit, my Uber driver.... Remember when a 20-year driving record with no tickets or accidents was good enough to indicate that you were a safe driver and insurable, those days are gone. Personal data sales apparently informs them more than your credit score, insurance score, and DMV print out. Don't bother calling the "MySafeDrive" app either. Their answer to all questions is "You can always cancel and be charged more." How about I cancel and go back to a car insurance company that doesn't sell my personal information to the highest bidder? I wonder what AAA is doing to people that buy travel through them? Luggage trackers? Sell your travel photos and plans?

AAA in Reno now offers DMV services and now on Saturdays too. Thank you to Lucy at the AAA DMV…read morecounter for her Give Star help with my daughter and my car registration, back to Nevada. AAA also offers their guests free WiFi. Lucy & Omer are so great with the many AAA DMV Customers who need help with their car registrations and all the services AAA DMV is allowed to offer. Thank you again, I did try to go on the DMV website and it was so very complicated. You made our registration very easy. Thank you Lucy. Emily & Julie A

Horrible. You can do it youself at https://dmvnv.my.site.com/ . DO NOT USE ! BIG YIKES ! I have all…read morethe documentation uploaded as images ! I used it and three days later got my invite to pick up my reg and plates for $103.00 . Easy it took 15 minutes. This place basically doubles the cost to you. You can do it yourself and f them. Read this recent news from KOLO 8 https://www.msn.com/en-us/money/other/nevada-dmv-enhances-rapid-registration-turbo-titles-and-quick-cards/ar-AA21pa3C?ocid=hpmsn&cvid=69e7f278948d447e9e82fb7a97b16957&ei=46 I waited for a month - A MONTH - for my registration to happen. I was promised a 14 day turn around. I repeatedly tried to get a status update via phone (left voicemail on all three extensions 100, 101, 102) an no response. Emailed TWICE with no call back. In the end I had to put in a dispute via BOA and guess what BAM of course I got a call back where that wierdo Jamee Burke yelled at me making a stupid excuse that the DMV was slow. Wrong! I caught her in the first lie as I two weeks ago I noticed my custom vanity plate was still available - this means the paperwork was never submitted and actually you can do everything online now. She acted very unprofessionally with her Trump-like tantrum and said I should pick up my paperwork. So caught in her second lie - why is my paperwork lying around and not submitted? Attached are my case file call logs and email comms. Like the other reviews here they are the worst DO NOT USE! And to the silly GenZ receptionist yes I know what "congratulations" means. Try to be professional.

Worst experience ever! Ashley registered it - got a receipt and was told the plates would be in the…read moremail. Plates NEVER came - ends up the "personalize" plates were canceled by the DMV because the plate Ashley picked is for State employees only. Reached out to Ashley numerous times and she refused to respond. Totally screwed us over - walked into DMV and got regular plates - NOT WORTH THE EXTRA EXPENSE and horrible customer service!

Cassandra was my agent for this particular trip. Made a notary appointment for 2 pm... Showed up 10…read moreminutes early and she took me in right away! Very nice lady and even engaged in meaningful banter. I can say there was a dissatisfied customer while I was there (from California, of course), but isn't there always "that one"? In amd out in a jiffy, and got my doc notarized!! Thank you, Cassandra! ***DISCLAIMER*** This pure, uncut, honest review is federally protected under Federal Law by way of Bill #EO14149. Removal or alteration of this review by Yelp and/or their affiliates without Expressed consent by it's author is strictly prohibited by FEDERAL law. VIolators will be prosecuted, and litigation imminent.

I have been working on getting my passport renewed and I tried taking the photo myself but the US…read moreGovernment photo has to be exactly right or they'll never accept it. My husband goes to AAA to get our license plate tabs, they have a machine inside their office which is very convenient! He notice they do passport photos, he said you need to go over there so that's exactly what I did! Are you a member, no I'm not that will be $ 20 wow, really? OK, I need to get this done. The gal took my photo, then sent me to the front desk to get a print out and the instructions to download your photo, it wasn't working for me so I ask the women, if she could help me. I did pay $20 for service. She gave me the picture and I went to my car to start the renewal process on line. The photo would not save to my phone. I went back in and the girl who took the photo helped me put it in my photo gallery and also emailed the photo to me. Now back at the car, the photo is not accepted by government standards, back in to AAA I go! The gal said I'll take another picture, your hair needs to be behind your ears - ok. She helps me get my photo again, then I waited in the office to upload my photo again and it's not accepted. Now, the gal has disappeared and I talk to Steve this is the third person I have dealt with on my photo journey! He says, you have to download the photo, I said both of your staff members did that for me. Well you have a picture with words on it, I said this is what your staff gave me! So he takers my phone and somehow downloads the photo without words. I said how did you do that? He said "we provide you the access, you need to do it yourself", I said I paid you $20 I expected service to go with my picture! It's the worst set up ever! I would highly recommend rethinking your process especially if your own staff can't download the picture correctly! Glad I didn't buy the membership!

I have a phone appointment for the one-time death benefit of $255 TODAY at 11 am due to the loss of…read moremy husband. It is now 12:15 pm. NO PHONE CALL. I am on hold waiting to speak with someone at the local Reno SS office. Even though my husband was already getting social security I cannot get survivor benefits until I am 60 which is this August 11th! HORRIBLE COUNTRY WE LIVE IN! Oh yeah, fun fact: my husband was also a VETERAN! Update---I finally got in touch with a live person. They rescheduled me for May 5th. I'm sure there will be an excuse then too when I probably don't get that phone call. Too bad your cushy government jobs aren't an incentive for you to actually show up at your jobs!!! I just can't wait to set up the appt for when I turn 60 this August and file for actual survivor benefits. I'll be lucky to get those next year sometime. Yeah I forgot, even though my veteran husband was already getting social security because I'm 59 I don't matter. Reno social security and social security overall needs to DO BETTER.

Quality/Quantity - What a negative experience!! Worst than all my CA DMV experiences combined, and…read morethroughout my life, I have gone through all the CA DMV challenges! The good news is that the DMV has improved significantly. This Social Security office and department has much to learn. It has been over 15+ years since I have had access to my SS information and benefits. So before making an appointment to come to this office, I amazingly was able to get online access last week, so I suggested for my wife to do the same. And now they locked her out?!?! So after a very long wait and a few tries on the phone to clear her account, it failed. They had us go to the local post office for an in person verification, but it was a different system and can NOT communicate currently with the SS system. What a waste of time. So on the phone again... Made an in person appointment to our local office. Well we thought we did, the lady (that lied) said she did. But when we got there, NO appointment was found. So they gave us a walk in #. After an hour of waiting, we asked the security guard if this was normal. He said no and gave us a few suggestions. While my wife worked on his suggestions, I started asking ALL the people around me how long they have been waiting, up to 4 hours... WHAT!!!! The good news is that we are still very young and will not apply for the benefits any time soon. I hope my wife gets online access years from now.... Atmosphere - Small parking lot, but more than enough spaces for everyone. Small lobby, not enough room for everyone. Clean restrooms. Service - The two security guards were friendly and nice. And also helpful. The rest of the employees were stressed out! Understaffed, overworked, and probably underpaid. Price - Decades of payroll contributions!!!!!!! And only get to hear from the media that benefits keep getting pushed out later with less $$. Owner Comment - What a broken system. Please get with the times.

There was a blonde lady with glasses helped me today. I was confused with some questions. She got…read morefrustrated and impatient. Rolled her eyes on me, and she was chewing gum when she was talking. So PROFESSIONAL

There are two issues with this court; first, the Judge I had avoided ruling on an issue because…read morethey were concerned of the "big picture" implications (even though the city is clearly violating state law). This shows at least one judge will act to avoid tough issues and force people to push cases to the court of appeals. The second issue is the lawyers for the city of Sparks have no interest in truly following the law - like any private lawyer, they just want to win through any means possible, including misdirection and misrepresentation - all to protect the city (even if it violates state law). This is unethical and immoral. Ultimately, the system is rigged and designed solely for the benefit of the city and its lawyers, and as such, people will not find justice in this court.

I am so tired of this place. I have to keep going in because THEIR IT department messed up MY…read moreinformation for Medicaid and I've had a case open since October...nothing still has been resolved and I'm beyond pissed. I don't have health insurance and I am now pregnant and I asked to go on an emergency medical plan or whatever since I am now pregnant and they said "we can't do anything until we hear from the IT department". THIS HAS BEEN OPEN SINCE OCTOBER, and I keep going in to that place and they still will not try to do anything. I went in on June 4th 2026 and supervisor Carli Fripp was supposed to be on hold with the IT department until they answered and then give me a call back to tell me anything, and she never called me back. I am about to sue the state, I have so many unpaid bills, because why would I pay a bill when I should be on Medicaid.

I am extremely frustrated with the State of Nevada Department of Welfare and Supportive Services,…read moreGreenbrae location. Every time I come in, I'm told the queue is already full and they can no longer help anyone. I have called every single day and stayed on the phone for over an hour at a time, often with no one even picking up. I work full-time and have even taken time off work just to wait for a scheduled interview but no one even called back. I've left work early on multiple occasions hoping to be accommodated, but still get turned away because they close at a certain time when I'm there an hour before they close coming from work. What makes this even more frustrating is that my application was denied stating that my household does not live in Nevada. This is completely false. I have lived in Nevada for 21 years and have never left. A department that is meant to help families in need should not make it this difficult for working parents to receive assistance. Instead of helping people, this system continues to shut them out. This experience has been exhausting, discouraging, and unacceptable.

Service is good, staff friendly. Used other local services & was most impressed with the vista…read morestaff!

I had a quite a number of certified mall, return receipt mailings to be mailed and got inside…read morearound 5:15 pm, shortly before closing. Annette was behind the counter and motioned me over. I explained to Annette that I had quite a number of mailings that needed to be sent out (3 separate bundles) and I needed separate receipts. Annette understood and she proceeded to handle my mailings with professionalism and efficiency. Definitely appreciate this as my day had not been going well. Going to the post office is usually a pain, but Annette made it a pleasant visit.

If you need to complete an online traffic school, ABC Traffic School is the one that I highly…read morerecommend. The course is very easy to navigate through and interesting. There are lots of videos that you can watch and that are beneficial to becoming a safe driver. They have been very courteous and professional and I am very pleased with this company. I called them both before taking the class, as well as after the class with questions and both times I was helped with excellent customer service! I would definitely recommend them.

WOULD NOT RECOMMEND! I used this service to remove points from my drivers license. I wish I would…read morehave read the reviews, but just followed the DMV link. I completed the course and checked my license after several weeks to see no reduction of points. I contacted Diana and spoke with her and she was very nice and said text her my certificate and she would resubmit. Again I checked several weeks later and still no credit. This place is a scam and will do nothing but waste your time and money. Use any other service except this charlatan!!!