This is a fantastic location, and what truly makes it stand out is Ben. I remember coming in one…read moreday when the line was incredibly long, but Ben handled it with such professionalism and grace. He quickly organized customers based on what they were there for, acknowledged everyone who walked in, and made sure we all knew they were working hard to help everyone as efficiently as possible. His calm, friendly attitude made a stressful situation feel so much smoother. I also love that this location has the self-service Amazon return kiosk. It makes returns incredibly quick and convenient, so even if there's a line at the counter, you can usually be in and out in just a few minutes. I highly recommend this location. A huge shout-out to Ben, he's one of the hardest working associates I've encountered, and his excellent customer service does not go unnoticed!

I was in the store with only 20 mins or so to closing and was stuck with an issue returning my two…read moreottomans to Amazon. Amazon only sent me one label for two boxes and I needed another unique label for the 2nd box in order to ship the ottoman back to Amazon. I got such great support, help and assistance from all three employees in the UPS store, they even talked to Amazon on my behalf to make sure Amazon understood that I was in the store and stuck. They made sure I wouldn't need to come the next day with the ottoman, and they made sure I was getting the full refund. They are a very patient, helpful and efficient team. THANK YOU!

I went to notarized a document I need. I had a little bit of time and the service was great and…read morefast. No line. The staff were very helpful and nice.

Arrived with a small issue I needed some tape at the end of a box as the item…read moreStuck out a bit. I come from Castro Valley to this UPS store because everyone has always been extremely friendly and helpful. The one in Castro Valley not so Much. You can see my Precious reviews as well. I came here last week and spoke to Maddie about doing an overnight shipping which cost close to $200. She was most helpful. I've always received great service until today. I noticed that this gentleman was present last week and was not very personable with other customers so I opted to wait for Maddie. Today when I walked in, Maddie was busy with another issue and the same gentleman who later told me his name was Jesus helped me and basically said it's five bucks to deal with this issue or you deal with it. I understand that a business needs to make money, but this literally would've only taken a few strips of tape and I've been coming here for well over a year because they are helpful with small situations and don't charge extra when it's something minor. Clearly things have changed with Jesus. It's not just the decision to charge me five dollars, but it was his attitude and manner in which he spoke with me which was unacceptable and I won't be returning, and I can't imagine I'm the only one with this opinion.

Very easy and smooth transaction would do business with them again . My box was to big for my item…read moreI was shipping the lady cut the box and helped me save $50 from the original quote thank you again

These people will cheat you on whatever you buy. If you pay cash for goods or services they will…read morepurposely not give you back correct change. They will give you a receipt for the correct amount but never ever give you back correct change owed. Ever. Avoid Avoid Avoid. Taking my business elsewhere. The owner should know better but he consistently short changes every time. Ridiculous to think he feels he can hold your money as he sees fit despite the amount you paid on the receipt. Done.

This is the second time I had the pleasure of working with Renee to notarize some documents. Both…read moreexperiences were extremely positive; from start to finish, her services were exceptional. She was punctual, professional, and definitely knew what she was doing when handling all the documents. Her attention to detail and the clarity with which she explained for each step of the process. She was thorough and made sure all documents were correctly filled out. What could've been a potentially stressful situation was extremely straightforward and efficient. Communication was also excellent, she went above and beyond to respond promptly to my inquiries and clear with instructions throughout. I genuinely appreciated the care she showed in making sure everything was completed correctly. Definitely recommend 1Notary4u to anyone in need of notary services. Thank you!

Renee is amazing! She came to my location and we were able to get the documents we needed…read morenotarized. She was such a pleasure to work with. I will be using her again in the near future for more notary services. Thank you Renee!!!

I thought it would be important to let others know how much I rely on this store and their services…read moreto run both my personal life with an elderly mother of 93 years and my business of 20 years. Each time I come into the store, I am treated exactly how I would expect to be treated as a valued customer and they just can't do enough to help! It's really nice having a secure mailbox in these times, access 24 seven to it and people who genuinely care for our well-being when it comes to anything to do with mail shipping and receiving!!! Thank you again for all your great service. Mark

I had a disappointing experience at this UPS Store location. An employee named Arman refused to…read morehelp me with my Amazon return while standing there doing nothing. Instead, he directed me to use the self-service option. When I politely asked why he wouldn't assist, he responded by saying that I "could have said no" to him and that "people tell him no all the time." That response came across as unprofessional and dismissive. It's unfortunate because the owners of this location have always seemed very nice and professional. However, this interaction reflects poorly on the customer experience and suggests a bad hiring decision.

Olin was fantastic! He helped me out when I was in a pinch and my client raved about his friendly,…read moreprofessional demeanor. He's awesome and very reasonably priced for his quality service.

This was an amazing experience she came to our home was very efficient and did an excellent job. I…read morewould recommend her highly.

I discovered recently there is no cost for passport photos for AAA members. No appointment needed -…read morejust go to a branch. I was in and out in 10 minutes! James was kind and patient and let me take multiple photos (I don't photograph well) until finally we had one with my eyes open that didn't look like I was heading out for a crime spree afterwards. The whole team at the San Ramon office was great! Every customer who arrived was greeted and checked in right away. Two other staff helped me besides James (sorry I didn't catch their names) - everyone in the office was friendly, helpful, and fast. I'll definitely come back to this branch if I ever need anything that can't be done online. Oh and the photos were printed immediately and were good quality. James put them in a protective envelope and helped me download the digital copies. I was dreading this task but everything went so smoothly - I'm very happy with how it all turned out!

I recently found out that for those who are AAA members there is a DMV desk there where you can do…read morebasic DMV transactions such as registration renewal, transfers, international licenses, and much more. There is a employee that sets you up for a quick appointment when entering and then a few minutes later you are up. I got everything i needed to do without the hassle of the DMV office. Great addition and branch.

"Wonderful people, wonderful service!" I used this service a…read moreyear ago, and I needed their help again. The kind man who helped us out came to our house, which was close by, and efficiently provided his notary service. This might be the best deal on the planet!

Response time was quick and Mr. Mohan was extremely helpful. I had a lot of documents to notarize…read moreand he signed each of them patiently and efficiently. Highly recommended.