These people will cheat you on whatever you buy. If you pay cash for goods or services they will purposely not give you back correct change. They will give you a receipt for the correct amount but never ever give you back correct change owed. Ever. Avoid Avoid Avoid. Taking my business elsewhere. The owner should know better but he consistently short changes every time. Ridiculous to think he feels he can hold your money as he sees fit despite the amount you paid on the receipt. Done. read more

Very easy and smooth transaction would do business with them again . My box was to big for my item I was shipping the lady cut the box and helped me save $50 from the original quote thank you again read more

Needed some packaging and shipping done. Very pleasant and highly skilled team. Lots of goodies in the store for shipping and additions. Prices are fair. Will return. read more

Came here for live-scanning- walked right up, staff was very efficient and friendly. My favorite part was all of the trinkets to look at during the wait. Fair prices and they offer all kinds of shipping. read more

For more than 10 years, I've trusted this location and they've never let me down. The staff is friendly, efficient, and always professional. Couldn't ask for better service. 2x notary + shipping. read more

Very knowledgeable. Great resource for shipping internationally. Fast, efficient, and great location with plenty of parking.

If zero stars were an option, this would be a zero star rating. Employees running the store are not trained well which wastes customer's time. As a commercial shipper, I knew more than the employees did when helping other customers. A complete nightmare in here. Long wait times, and absolutely no help from employees. Stay away from here! read more

Rented a U-Haul and it was very great service and they helped us extend our rental with no problem.

I came to take passport photos and mailed my package to passport agency. The owner was above and beyond helpful and wanted my picture to look nice so took my photo a few times to make sure I was happy. She put together the passport documents together and helped me organize it. I can't thank you enough how helpful she was and how kind! Will try to use her for any shipping needs going forward! read more

Knowledgeable, efficient, all around excellent service. I will use this conveniently located Postal Annex again. As the franchise owner says: "No worries". read more

Cool place they got what you need! no bathroom exists or it's down sorry I meant you can't use it because it's my job to clean it and I don't want to work lol read more

PostalAnnex - Location - Notaries Near Me - Danville, California

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Shipped out a package with the postal annex. Ended up shipping back the product and received the product broken. Had nothing to do with the postal annex. It was a problem with the person shipping the package. Pinal helped me with the shipping and also with the claim. She was able to help issue me the refund from FedEx with the claim. Pinal was extremely helpful during the whole process. Thank you! read more

I can't believe this! Every single time I've used FedEx or UPS directly, it's been smooth, but the one time I drop off a return at this particular location, it gets lost? An iPhone, headed back to Apple, vanished! Something clearly went wrong here. FedEx says they never picked it up, and the location claims it was picked up from their store. Really? It's not that hard to figure out where it was lost/stolen which I'm reporting to the police. On top of that, staff at this location are extremely rude and disrespectful. This is utterly unacceptable! read more

Let me start out by saying I am truly not the type of person that lets little things bother me. However, I just had an insane experience at this Danville location. I went in with two packages- already taped up with label print outs ready to go. I asked the female employee, may have been the owner of this franchise, if she can help me affix the labels to the packages as I didn't have a plastic sleeve to put them in. She handed me two plastic sleeves and told me to do them myself. I started folding them and asked how to open one of the sleeves bc it had several places to peel off. Her response -" It's not rocket science!" I brushed it off and asked if this is generally a task they don't help out with anymore. With a straight face, she replied that they are having customers affix their own labels because the busy holiday season is approaching and they won't have the time to help customers do it. The kicker- I WAS THE ONLY CUSTOMER THERE! And it's November 3rd. Never have I ever dealt with an insanely rude employee/owner lacking the most basic concept of customer service in my life. I left and decided to drive to the San Ramon FEdEx to send my packages. read more

I had to rent a truck to empty out my recently-closed office in San Ramon and this was the place UHaul's website directed me to. While the people who work here are incredibly nice, the UHaul rental was a bit of a cluster Eff. I made the reservation for 9 AM but the store didn't open until about 9:30. Not a huge deal, but then I was told that the truck I had reserved had not been returned yet so I either had to take a small van or look elsewhere. I am only in California for a few days, primarily to close my office, so I took the small van. Because they didn't have the right sized vehicle I ended up having to make three trips instead of one. When I went to drop the keys off at the end of the day, there was a long wait. Moving is a PITA and having issues like this make it even less pleasant. read more

*** Responding to the owner*** I was not unhappy with the price, I was disgusted by your business practices and your bait and switch approach. It's funny how you leave those details out of your response. You included the envelope in my shipping cost which was ~$25, and then called me back an hour later asking for more money, a total of ~$50. It was your incompetence that I objected to, in addition to my time wasted. As a decent business you should have refunded the full amount, just for the inconvenience you had caused. By the way, the envelope was $2 and is inconsequential to me and probably to you, but it is the gesture that matters. I went to the local USPS and despite it being a government run entity, that experience was significantly better than that of your privately owned business. That should tell you all you need to know about how you are running your operations. I have noticed a lot of similar reviews about your business here on yelp. It should give you pause and perhaps you should consider being a bit more introspective for your own benefit. Good luck. ************ Original review below: I came in for a simple usps mail and they couldn't handle the details wanted me to pay significantly more than the regular rate - when I expanded that I will take my package elsewhere they failed to refund me my full amount. I am not going here again - especially given that the usps office is just a mile away. Also, before I left the store, the lady I was interacting with, who may be the owner, responded to my objection about not getting my full refund back by saying "sorry sir, it's business". I'll let you the reader be the judge of that. read more

Over many years I have used this locations services for anything from notary, to shipping, to purchasing gift bags, etc. CAROL was the first owner I remember and she was fantastic. I had an unusual experience at this store the other day. I was there to mail a package and I accidentally Knocked some hand sanitizer over that was unseen, by me, because of my parcel. I felt embarrassed and sorry. A kind girl said it was ok, accidents happen and I helped her clean up the mess. When I went to check out, I had purchased a number of items, I was told I needed to pay for the broken sanitizer which was around $14.00. I was also told this came directly from the owner who was not there, but that I could receive a 25% discount. So essentially I got a 25% discount on a product that I could not take with me because it was broken. Kind of unusual store policy. I would have been ok paying the owners cost, so she was not out any money, but for her to make any profit on this just seemed unnecessary. It just irked me. Yes, this was my mistake. Yes, I felt badly about it. I just think it could have been handled better. I guess I will consider it a donation. read more

Very professional and accommodating. Now that I know about the notary service, I will definitely use them again !

I had been driving around to every notary in town and Pinal was able to help me after 3 days of searching. Pinal the owner and notary was able to help me complete my i9 Section 2. She was able to complete my i9 in minutes and was very noledgable of the process. I was impressed with her kindness and willingness to help. I was also very surprised by the price. I was expecting to pay $100 but the it was only $15 I highly recommend you give her and this PostalAnnex location a visit for your postal and notary needs. They also carry many gift shop items and even some Melissa and Doug kids toys if your in a pinch for a gift. read more

I thought I would save some time by not going to the post office & buying my holiday stamps at Postal Annex. I purchased 5 sheets of the Santa stamps (20 stamps per sheet) and was charged $13 per sheet for a total of $65. I didn't think much of the total until I returned home & checked the cost of the stamps online on the USPS website. I was so surprised & disgusted to find out that one sheet (20 stamps per sheet) of the Santa stamps are only $11. I was charged an extra $2/sheet for a total of $10 EXTRA that was completely unnecessary. Had I known that Postal Annex was charging extra for the same stamps that I could purchase at the post office or at Costco - I would have NEVER purchased them at Postal Annex. This information needs to be posted and the customer needs to be informed of the price difference. read more

Great service, multiple shipping options and best of all you get email notification when your package gets picked up for shipment. Very friendly and helpful staff. Especially Pinal, who always ensures that any shipment related work gets done in a proper and timely manner. read more

How do I get the attention of this store? I selected this store from the list of iPostal1 mail forwarding locations. For the first 6 months all I needed to do was stop in once a month and pick up my mail. $2 to pick up... double what everyone else charged, but it was convenient. On Jan 1 they raised their prices for mail and package pickup, $3 to pick up mail $6 to pick up a package. TRIPLE what every other location charges. I'm overseas now for 2 months. A week ago, I paid for a scan and shred package and requested they scan 2 of my mail items and forward to me. After 3 days, nothing. So I emailed them, as these are time sensitive mail items that I need ASAP. Another 3 days, and NOTHING. So now a week later and it's complete RADIO SILENCE from my mail forwarding service that I am paying to forward my mail. I will be sending a complaint to iPostal1 about this location. In the meantime, I have no idea how to get my mail from them. What I do know is how fast I'm pulling my business out of this place when I get home. 2 stars because the owner is a nice enough lady, but I'm sorry, you have failed to do anything that I hired you to do and raised my costs for you to not do it. read more

This is the worst Postal Annex I have ever been to. The woman who seems to be the owner is absolutely rude and obnoxious. There was another review regarding bait and switch. She tried to do the same thing with me. There will be a list of price then she will name another price off the top of her head. I could not believe the unprofessional conduct. Do not go here unless you want to ruin your day and overpay! In response to the owner: I am referring to the correct location in Danville. read more

I needed a report to be printed with color on a Sunday to meet with a client. There was nowhere in the tri-valley that was open except for Postal Annex on Camino Tassajara. The owner helped me and she was very pleasant to talk to. The prices for what I needed was very reasonable. Needless to say me and my client were very happy with the results. read more

I went to this store on a Saturday to mail out a bunch of documents. It was about 300 pages. The guy at the store first told me it would $108. I hesitated, then he said maybe we can give you bubble wrap and it would only cost $62. I had to mail 3 of these, so the total cost came out to be $185 approx. I had no knowledge on the cost of it and I went with this option. A week later, I had to mail out the same number of documents to the same address. This time I went to a fedex store in crow canyon. It costed me $14.85 for the same. I really felt ripped off by this store. The person at the store was nice but what good it is when you rip off people like this? read more

It was a painless experience picking up my reserved U-Haul at PostAnnex+. I called prior to heading over there notifying I would be a couple of hours late. They informed me not to worry and that my U-Haul is reserved as requested. Upon my arrival, there was only one person working. There was a total of 4 customers including myself waiting to be helped. The employee was pretty quick processing everyone. Next thing I knew it I got my keys and I was on my way. Excellent customer service. For those picking up a U-Haul, I suggest parking at the back parking lot. That's where they keep all of the trucks. There is also a backdoor entrance into PostAnnex+. Beware that the trucks may be parked very close together; therefore, I suggest bringing a friend as a spotter when exiting the parking lot if necessary. read more

My husband and I's first experience at this place was very nice, as we rented two dollys and furniture pads from a nice young man who was working that day. We had a 2pm pick up time, and an 11am drop off time the next day. But, he had told us that we wouldn't be charged for another day until 2pm, the 24 hour mark of when we would have rented the supplies. So, my husband and I came a little late to return the supplies at 1pm. When we walked in, the employee that was there was helping a customer with his finger prints. She never acknowledged us as we walked in, and so we had let her know we were there to drop off our supplies. She then just told us to set them down in the back. Once we did that, we just stood there awkwardly waiting for her to be done with the other customer. She never once told us she would be with us in a minute, or ever communicated that she was going to help us close out our rental. As we are waiting, another customer walks in. She doesn't acknowledge him either, and just keeps helping her first customer. Now there are two other customers waiting, and we stood there for about 10 minutes before she finally acknowledged us and started to close out our rental. However, we wanted to keep one of the dollys for a couple more days to help with our move. She complained that our 3 supplies were all on one contract, and I had then tried to ask if we could just close out the first one and then make a new one for the one dolly, and she told me that she has too many customers and she would not be able to close the contract and open another one. My husband was then fed up and had told her we would just return all three supplies and be done with the transaction. He said he would go get the other dolly from our car so her and I could finish closing out the current contract. She did not say anything to acknowledge that, and once my husband left she went back to helping her first customer and not closing out the contract with me. As for the customer that had walked in after us, he had asked for a packing slip to fill out and was doing all the work himself. He even weighed his package by himself and went behind the counter to read how much it weighed. She didn't even give him a receipt or help him while he was doing this. He just left the package on the counter and left. Once my husband came back with the dolly, she was still with her first customer literally holding his hand and showing him over and over how to do his finger prints. My husband and I then waited 10-15 more minutes before she finally closed out our contract, and she tried to charge us double even though it hadn't been over 24 hours. That action, to me, is very very disrespectful. We told her that we were told we wouldn't be charged twice until 2pm, and she acted like she "changed" the time so it would only be one charge and not double. She acted like she was doing us a favor in not charging us double even though on our receipt our times say differently. She has absolutely no concept or education of good customer service. Considering the other reviews on this place about her, she needs to be replaced. She is not respectful and does not know how to run a business. read more

We called about notary services and they indicated to go by 3pm because the person who performs the notary service leaves at 3pm. We get there at 2:35pm and the guy at the counter is on the phone handling another customer. Totally understandable. 15 minutes later after not getting any type of help we let him know that we are here for the notary and he then he responds that he's handling a customer on the phone and that's she's on lunch so we have to wait. Considering we were made to rush to get there on time, very poor service. We decided to walk out given there's other options around. read more

DO NOT SPEND YOUR MONEY HERE ! The guy that works here has no knowledge of taking a passport photo. The government would not accept the photo he took and they would not retake the photo or give me my money back. And I provided the letter from the government. He was very rude and disrespectful. He told me he was busy and didn't have time for me. DO NOT SPEND YOUR MONEY HERE! READ OTHER POST! I'M SORRY I DIDNT READ THEIR POST FIRST! I DONT WANT TO SLECT 1 STAR THEIR STARS SHOULD BE NEGATIVE! read more

The staff is so incredibly helpful and patient here. They help you navigate the various carriers they work with and take the hassle out of it. read more

I made an appointment for live scan. My fingers were being difficult so Pinal took her time and had a lot of patience with me and I very much appreciated that. read more

PostalAnnex - Pinal - Notaries Near Me - Danville, California

Very convenient place for my shipping needs. Staff is super patient and helpful. Today I needed to notarize like 20 docs, and the owner even helped me sort out my messy papers. Really appreciate it! read more

*UPDATE* THIS PLACE IS A SCAM!!! I needed to ship a package to the San Jose area. They were going to charge me $52-$57 for 2 day shipping with no guarantee. I took my package and drove down the street to USPS. I paid $20.05 for next day guaranteed delivery with a confirmation # (free of charge). Their margins are insane! I will never go here to ship anything, only to drop off packages that are already prepaid. Might I also add - they charge more for stamps too. Also, I sent a small item in a yellow, padded envelope that was going to Los Angeles. They charged me $11 for no rush shipping. My husband sent the exact same item through USPS and paid $3 and the receiver received the package the next day. I want to support our local businesses, but not this place. read more

Rarely write reviews but feel prompted to do so by the high quality of the service received recently at the Postal Annex in Danville. On a Friday afternoon I brought a package for shipment of items urgently needed by a family member stuck with Covid in Mexico. Co-owner Pinal identified DHL as having the fastest delivery schedule, re-packaged the shipment in a DHL folder, and assured me DHL would pick up the shipment before CoB. DHL did so - but, unfortunately, thereafter delayed in sending the shipment and delivery never occurred. Pinal promptly helped coordinate with DHL in arranging for re-routing of the package back to me and then filed a claim for a refund of my shipping cost. Pending DHL's response, she credited my account for part of that cost - very professionally handled. read more

*Update per owner's comment* I did not "take help" because I was on a time crunch and needed a truck at 9 am. Online you offered it at 9 a.m. Yet your employee lacked the ability to secure a vehicle at 9 a.m. due to her unwillingness to commit to showing up to work on time. Had I secured it online via your website I would have showed up at 9am to an unopened store. Why would I "take help" when it's not ready for the time it should be and is obviously unreliable? Who wants to deal with that especially on a moving day? And I had to wait a ridiculous amount of time in an empty store just for someone to greet me in an annoyed tone. I am rating the lack of service, which I made very clear. But thank you for your unenthusiastic, uncaring reply accepting zero responsibility. It is an attitude that is consistent with that of your employees. _________ Quite the lackluster experience on a Saturday morning. I needed a u-haul and before opting for the Dublin hub as I have in the past, I noticed this postal annex as an option when looking for a closer truck rental online. I saw I could reserve the appropriate truck for the job for the next morning (Sunday). I needed a 9 a.m. pick up, which was available to hold online at that time. Realizing I would be passing by the postal annex that day, I thought it better to reserve in person. So I headed over about 30 mins after seeing it available online. When I arrived I could hear something like a t.v. on coming from the back room but I was the only person in the main part of the store. The heavy door closed loudly behind me and I stood there for a minute before turning around to leave. There wasn't a soul in sight. When I turn to leave that is when I hear a very unenthusiastic "is there something I can QUICKLY help you with?" So nobody else is around to help, but I am under a time limit now. I brought the lady up to speed... saw a 10 ft truck available for 9 a.m. the next day. "Yea it is available" she replied, "but let's make it 9:15 or 9:30 in case I am running late." Well good thing I didn't reserve it online! I would have no idea when I showed up at 9 a.m. to an unopened store, that it was because somebody was already planning the day before to not show up to work on time. That would stress anyone out that is on a moving time crunch. Needless to say I went elsewhere because like many in need of moving I was on a time crunch and needed reliability. I cannot speak for their other services but I cannot reccomend this business for truck rentals, personally. read more

Great concept about getting different rates for all different carriers. One stop shop!! New thing to know "they do Uhaul's" too. Great lady, who help me out with my shipments. Awesome customer service. Totally recommended!! read more

Needed a notary quickly for an emergency on a Sunday afternoon. Called PostalAnnex and the owner called his wife, who does the notary. She left a family function and came in to notarize my documents for me. They were friendly and accommodating and I was SO appreciative of their help! read more

Amazing staff! Super fast service! I use their services at least once a week for returns, regular parcels, and mail. They helped me with shipping packages internationally and make sure i'm not charged through the roof. read more

. It's one stop shop for many service in addition to postal service for me. I have used their notary services, printing services and their passport services. Today, I was able to get my live scan done with all covid precautions during lockdown. Grateful for shop close to home that is willing to help out while taking care of our safety. read more

I appreciate the correction I am disappointed to hear how horrible my wife was treated at this location in Danville Ca (Camino Tassajara). There is no excuse to raise a voice at the customer. We don't understand the disconnect and the how we felt to be that we were trying to deceive a local business in an area we truly respect and love. We didn't move far and plan to continue business in the area. Just not this store. We feel we've been truly violated as individuals and wonder why anyone would do business in this store. We've obviously only moved 6 miles away. Being over charged the second time should clearly state the unorganized or shady data that's produced here if it's even an accident at all? I suppose moving isn't a daily purchase for most which makes us wonder if they don't think we will come back for business again so it doesn't matter if service isn't up to par. Well they made certain we will go somewhere else and I'll be sure to warn the rest of our colleagues and friends as well. If nothing is retracted for the other purchase I have nothing else to lose. It's not too much that was lost price wise. I can't say it will be true for this store though. All they lose is trust from good people in the area. Uhaul is a good company, but renting Uhaul truck with this company is not worth it. If you decide to rent Uhual trucks through this company, make sure to take a picture of the mileage before and when you return it as well. And make sure they do not charge you for an extra days. I for sure will not go back to this place (Annex Postal in Danville Ca on Camino Tassajara). One girl that works there is very nice but the other lady which I believe is the assistant manager is very mean. She will raise her voice at you. read more