Alert Alarm staff are very good with customer service. There are no recordings when I have a…read morequestion! An actual human answers! That's important to me. We wanted to go with a local company and I'm glad we did. Since I wasn't present when the system was installed, the staff must be patient with my many questions. After having this system for a year or two, we got some alerts. The calls at night are handled by a by a service from out of town who are also very knowledgeable. Ours turned out to be a battery issue. So, be aware that batteries in units on windows, doors, and security cameras nee changed every couple of years. It's comforting to know the system's working and that the company stands behind it's product. This is critical for my peace of mind. I know that if an intruder approaches our home or tries to enter, Alert Alarm will call and immediately send help if necessary. Yes, I am paranoid about safety and security. We looked at many companies before we chose Alert Alarm. We were impressed from the first time we met the sales representative because she was thorough and knowledgeable without trying to "sell" us on anything. Our family and dogs have the best security we could have and at a fair price. I highly recommend Alert Alarm of Brunswick, Georgia.

Do not use these people. Research the owner by asking people in the local community. Buyer beware.read more

I'm writing this because today's interaction with Atlantic Security was so unprofessional that it…read moregenuinely shocked me. Months ago, I called Atlantic for a quote on a system. I decided to keep researching, because unlike many customers, I don't jump into expensive security decisions blindly. After doing extensive research, I determined that the DSC NEO system was the right fit for me. I contacted Atlantic Security again and requested a quote specifically for the NEO. The quote came back at over $5,000, which was unnecessarily high, so I declined politely. A few months later, I purchased the DSC NEO directly from Tyco Integrated / Johnson Controls--the manufacturer. Today, I called Atlantic Security to inquire about installation and monitoring. Instead of receiving normal customer service, I was spoken to with a snarky, condescending attitude by a representative named Laina. She told me they were "not interested in doing business with me" and that I had "wasted their time multiple times." This is completely unacceptable. Comparing prices, researching equipment, and ensuring I make the right decision on a multi-thousand-dollar security system is not "wasting time." That is called being a smart consumer. These are major decisions--not impulse purchases. Here's the part Atlantic clearly didn't bother to consider: My father's company is a major corporation with multiple homes, buildings, and commercial sites--every one of which is secured and monitored. He is one of Atlantic Security's largest clients. In addition: I personally own a large technology company, and the amount of future business Atlantic could have received from me alone is something they clearly can't even begin to fathom. Because of the disrespect I experienced from one representative, Atlantic Security has now jeopardized--and likely completely lost--two major long-term clients representing a massive amount of revenue. All because of one employee who chose to speak to a customer with rudeness, attitude, and zero professionalism. I will be filing a formal BBB complaint. At minimum, Atlantic Security needs to retrain or reassign Laina, because speaking to paying clients or potential clients that way is unacceptable in any industry--let alone the security industry. Congratulations, Atlantic Security. In a single phone call, you managed to lose a tremendous amount of business from two extremely large companies

This company's billing department needs professional training. I've sent over every payment made…read moreper month since March 2022 validated by bank statements, and as of today 9/08/2022, they have not corrected the problem. my last request to Atlantic Security was as follows: See below Please explain, Obviously, the accuracy of this matter is incorrect. I need a detailed report of all payments received to date. Please reference with invoice numbers. See your last error report response below. From: AR Dept ardept@atlanticcompanies.net Date: May 23, 2022, at 2:57:42 PM EDT To: Ron Brooks Ron-Brooks@outlook.com Subject: RE: Statement Dear RTB We have updated our records to show recent payments made on May 03, 2022, for invoice 245433. However, the payment made on March 24, 2022, is for invoice 241359, not 237851. So, invoice 237851 is still due and outstanding. Please don't hesitate to call me on the number below should you have any questions. Thank you for your business. Mat Cueva Accounting Clerk I ATLANTIC SECURITY Corporate: (904) 743-8444 ext. 122 | Fax: (904) 743-8466 1714 Cesery Blvd Jacksonville, FL. 32211 ardept@atlanticcompanies.net | www.atlanticcompanies.net From: Ron Brooks Ron-Brooks@outlook.com Sent: Thursday, May 5, 2022, 9:20 PM To: AR Dept ardept@atlanticcompanies.net Cc: Ads security Ads localprocess@gmail.com Subject: Re: Statement attention AR, Please update your records. See attachments.

Very professional with written estimate and clear breakdown of service being performed. Great…read moreflexibility on availability and priced well with good communication. Highly recommend.

Outstanding service from the first call. Kevin is…read moreprofessional , on time , knowledgeable, and reliable. I would highly recommend Kevin for your home services and projects.

very ridiculous setup, purchased 2 security systems from them . We had to upgrade our cell phones a…read morecouple of times and it seemed like impossible to get everything synced up again, every time they would come they took forever to get the system up and running again. the last time they sent a new tech she did not have a clue at what she was doing took an hour for her to admit it. waited on another tech he got everything fixed but no concern at my time of sitting around for 2 and half hours to do something you would think with all the money i spent would be a simple fee not charge me $85.00. they say they only billed me an hour so i believe i should bill them an hour and half for the extra time i had to sit there a wait for them to fix their system. I paid them $42.50 which seemed fair seeing how they waisted all my time with an inexperienced tech. I even put on my check payment in full they blacked that out and deposited it anyway , then send me a bill threatening court, seems like a good idea then i will charge them for the hour and half they waisted of my time when i could have been doing my own work in my business (which is separate from this)

From the owner: Upgrade the technology in your home or business with home security systems, access control systems…read more& more from Southern Alarm, Inc. in Richmond Hill, GA.