Got my racket restrung here. The gentleman working was very kind and helpful and my racket was…read moreready at the time I asked for it to be. I would definitely come back here.

I was very disappointed with the tennis racket the staff person chose for me. The grip was too big…read morefor my hand. The racket slipped from my hand during play and hit me in the face. The store owner never contacted me as I asked them to do

Follow up from management poor. Had a pair of shoes that cost $100 and became defective after 2…read moreweeks. Despite numerous phone calls and in person visits and promises of follow up with the manufacturer, never received confirmation either way and had to spend another $160 on another pair form another supplier. Might have saved $100 but lost a customer.

Amazing experience i had at this store everyone was so professional and absolutely magnificent with…read morethe help. Dylan was an amazing help guiding me all the way to help me find the right pair of boots amazing I cannot wait to buy more from these lads

Absolute worst service. I placed my order for t-shirts and an equipment bag. I jave my t-shirts but…read morekeep keep getting stupid excuses for the bag. The season is almost over with w games left. Total garbage service! Id give 0 stars of that was an option.

Very helpful with my t-shirt order. Kept in touch and even got the order done before the holidays…read more All the staff was lovely. And thanks for Stephen for his help and service. I'd definitely recommend!

I'm writing to express serious concerns regarding a recent order and the unacceptable handling of…read moremy attempts to resolve the issue. After placing an order, I immediately realized I had entered the wrong shipping address--an honest mistake on my part. I contacted your support team right away through the only available channel: live chat. I was assured the address would be corrected. To be thorough, I followed up again before the order shipped and was once more told it would go to the correct address. Even after the order was marked as shipped, I checked in again and received the same confirmation. Despite all these assurances, the package was delivered to the original, incorrect address. When I raised this issue, I was met with a dismissive response that included a monkey emoji and a casual "whoops." I was then told I could return the item--accompanied by a smile emoji. This tone was not only unprofessional but deeply frustrating. I realized I was speaking to a bot and requested to speak with a human. At that point, all communication stopped. My previous messages had been answered instantly--clearly by automation--but now, nothing. I followed up again, asking for a phone call, only to be told the company no longer wished to do business with me. I was then blocked. To make matters worse, all of my previous chat conversations were deleted before I could save them. I now have no way to reference those interactions, and I cannot reach anyone--there is no phone number available. This is especially disappointing because I am a loyal customer with multiple products from your company. I wasn't asking for anything unreasonable--just to speak with a human being and resolve the issue fairly. I am requesting immediate attention to this matter, a proper resolution, and a direct line of communication with a human representative

Love Diane Kroe. Love it…read more If I had much more money than I actually do, I would rock some Diane Kroe every day. Practically everything in the store is in her signature jersey fabric; there's nothing more comfortable or flattering. Something about the way it's cut it makes me look amazing. They carry elegant basics-with-a-twist which are good for the office or paired with your latest Kensington find. These tend towards black, brown, cream, a few more seasonal solid colours (some elegant greens, right now). They also carry some sensational (and comfortable) dresses in a more colourful palette of solids and some bold patterns. I've never met the titular Diane, but her assistant designer is friendly, competent, and has a great eye. It's a very welcoming store, and there's no pressure - just help if you want it. Given some time, they can alter anything in the store or make one up in a different colour. Mwah. Now the bottom line - many of the separates are around the $100 -$150 mark. I should add that they wear amazingly well, so every once in a while I add an essential pair of black pants or a cool top to my wardrobe. I wish I could do it more often.

Unprofessional staff no help was offered and my friend was ignored when he had a question because…read morethe male and female working there were too busy chatting on Tuesday October 28th in the evening. Not going to this store ever again I

I'm an old customer of New Balance on Danforth Avenue, Toronto. They have my shoe history, sizes…read moreand purchases and use them whenever I go in, providing good service. Today I called ahead to ask if they had my tennis shoes in stock, and if they were on the Boxing Day sale. They said no, but that I should buy the shoes online. I tried , but saw no avenue to do so, other than to try a live chat with New Balance (NB). I tried the online chat, and Ja'Daisha came on after a long, 35 minute wait. He or she told me they have no authority to sell shoes and suggested I contacted a different customer Service number 1 800 595-9138, who could certainly help me. I asked what the current Boxing Day price for the shoes would be, and was told $119.99. I asked him/her to stay online while I called that number, but he/she simply put the phone down on me. I then called the new customer service number, waited only about 15 minutes this time. I was told there was no record of my particulars, but that he, Edwin, could help me. He found the shoes, but said the would cost $150, not the $120 Ja' Daisha had promised in writing on our chat. I started this review by saying I am an old customer of New Balance. I shoud've said : "was an old customer". What a frustrating waste of a potential Boxing Day shopping expedition.

The service is POOR. The sales staff is very unfriendly and unwelcoming. Took me one hour to find…read morethis place, only to be EXTREMELY disappointed with the AWFUL service that I received from whom I believe to be the store owner. Unbelievable. 0 stars. With service like that, they do not deserve business. Do yourselves a favor and go elsewhere. They don't have much to offer.

I was shocked to see a 1 star-review only to realize it's from 2010 so clearly a lot has changed :)…read more I bought a pair of swimming goggles from a department store only to read later that swimming with contact lenses is potentially dangerous; wearing goggles makes it safer, but there's risk some water could seep in. I googled 'prescription goggles' and found a RFD forum post mentioning they're available off-the-rack at the Swim & Sports store in Mississauga. I received quick responses by email from Kerrie (I expect she's the owner) on Tuesday. I went to the store the same day and met her there - she was very friendly and knowledgeable of the products. I was pleasantly surprised to find they have THREE types of goggles at my prescription level. 2 different styles, + 1 with tint. Kerrie opened up the packaging of the 2 styles of goggles so I could try them out, and explained the differences between them. The price for the goggles are $25-32, much less than I expected. I also asked for a nose clip - they had like 6 different types ($5-7 mostly). Kerrie shared which was most popular and why. Overall, exceptional service and very useful store for anyone looking for swimming supplies. NOTE: the goggles come in increments of .5 and both left/right are the same level - e.g. -1.00, -1.50, -2.0, etc.

This Gucci is located within Holt Renfrew. It's a small store but has a wide selection of purses…read moreand accessories. The customer service is fantastic and the staff were courteous and helpful. The gentleman I was dealing extremely personable and took the time to unwrap and show me the product I was interested in purchasing going over the details of the item. I had a very pleasant experience shopping here and I will definitely come back to this location.

I've never purchased a Gucci item before, I was hyped after saving up for a while to buy a belt I…read morereally wanted. When I first entered the store I tripped which was quite embarrassing given the luxury atmosphere but an associate named Andrew smiled and immediately asked if I needed assistance. After showing him the belt I was looking he knew exactly what and where it was, sadly the smallest size they had was too big for me but he recommended a place where I could add more holes to the belt. Incredible worker who knows what he's doing and waited for me to finish putting on my coat before handing me my items and his business card. I've heard many stories about rude workers and he completely blew my expectations with his positivity and helpfulness.

Ordered first time from cool east market. Used their sizing info. All good and they fit. Super fast…read moredelivery even though I'm not in the GTA. Thank you.

Always a great experience with this store, good advice from knowledgeable staff, love the foot…read moreclasses that have been offered in the evenings. Sometimes takes a while to order in sizes and colors but worth the wait.