CDJR in Massillon is a good dealership and has a great service staff!…read moreThe staff is very attentive to your needs and is good at giving you the news to give you some time to budget. They have plenty of servicing space and their maintenance cost is competitive with other service areas. I have no complaints about this place.

I am done here. I took my truck in for a soft brake pedal. I was contacted saying front rotors were…read moreslightly pitted, needed to change, although last " inspection" said brakes n pads were fine. So $600 later I went to pick up my truck, I immediately pushed the brake pedal to the floor. I went back in and told him, he said " THERE ISNT ANY CODES, SO WE WOULDN'T KNOW WHAT TO DO" SERIOUSLY? $200/hr for parts changers. I had a heated mirror supposedly replaced. I have a $100 deductible, I was told the receipt wasn't ready and it would be mailed. I have never received anything and mirror still doesn't work, but nothing I can do

Terrible service here buyer beware do not buy a car from here they sell lemon vehicle and have u…read morequalified mechanics working on the vehicles

Service is everything. We had an emergency a month ago and our vehicle was taken to Diehl…read more Had we known then what we know now, we would have had it taken elsewhere. There's no one running the service department properly. They don't have mechanics. They have techs. And they don't have enough. And the one tech who they refer to often, has either called off sick, or he's on vacation. Regardless, they blame him for delays. I believe they are making up lies! It's gone beyond upsetting! It's our main vehicle, we've had to borrow cars from family to get around. A loaner has never been offered. I see the lady who owns Diehl is advertising on TV. Good luck. I can buy a car anywhere but if their service sucks, they will never see me again. This has been hell.... I'll update if things get resolved before June 1, 2024 I'll remove this complaint if resolution can be achieved.

Tom is a straight shooter and the vehicle I bought was exactly as it was described. Thank you and I…read morehope to buy again from you someday.

Great dealership that stands by their word and are not out to take advantage of you! They do…read moreeverything they can to make sure you are happy with the purchase you make! Genuinely nice people are hard to come by at dealerships and this place is one!

Thank you for the 2027 telluride brochure and accessories brochure and I'm enjoying it. And awesome…read moreexperience with Matt Ramey

I have a 2024 Kia forte gt with under 18k miles. My air conditioning had already stopped working…read moreand my abs, stability control, airbags, collision avoidanc, etc lights are coming and going on start ups when it's wet outside. I brought the car in for warranty service and drove 45 minutes to get there trying to be loyal to this dealer as my sales experience with them was great. i was told they don't do loaner cars, which I know to be false because I was given one when a mover hit my car with a desk and made a small scratch the day I bought the car. They also said they couldn't even give me a ride home, so now I am driving a car with issues through the safety system until I can figure out how I am going to deal with the situation. Until now I would have recommended this dealer with flying colors for sales, but not impressed with service.

I just purchased a truck from Economy (Massillon - Dale Klick) these folks treated me like they had…read moreknown me for years, I am credit challenged because of an ex wife, Dale worked through all that and got me approved, these people were the only ones willing to take the time to help me, from this point going forward I am going to refer anyone looking for a vehicle to come here first, I know they will not be disappointed

Considering the other reviews I've read, no need to say more…read more But, if you are a young buying with bank approval trying to build your credit, let me give you a word of advice from experience: Do not cheap out on your purchase. The long term repairs and other odds/ends will cost you so much, you'll likely struggle. This dealership is not looking out for your success. They buy auction vehicles near Cleveland, invest nothing into them and try and sell for 70% over. I understand business if you clean the car up and fix what's needed, but not a quick flip. AVOID AT ALL COSTS! -Looking out for the next person.

Amazing service. I typically went to the dealer. I took my car to Jeffs for service this time. The…read moreprices were great and the manager was very accommodating and through. Highly recommend Jeffs service department

I want to personally thank Howard, Hans and Jeff the owner for addressing the concerns raised on…read more my 2018 Audi S5 sportback that I bought last May 2022. Howard and with Jeff's support addressed the concerns and exceeded my expectations and i am very grateful for their help. Jeff's Motorcars stands for quality and trust and I am pleased to say i give them five stars. I will be back in years to come for another purchase. Thank you guys. These guys know cars! Al R.

Thanks so much Vaughn West for helping me get into my new 2019 Hyundai SantaFe!! You made our…read moreexperience fun and entertaining while we went through the process of purchasing a new vehicle! I look forward to working with you in the future! Thanks again!! - Mr. & Mrs. Boston