I brought my wedding dress in to be dry cleaned on Friday. They said it would be done Monday after 5pm. It's 5:42 and I'm crying in my car because it was not cleaned and was just put in a pile with other dirty clothes, so it's also crumpled on top of not being cleaned. I have no words and will try to salvage what I can, having to fly out tomorrow to Denmark to be married. I'm thankful to be marrying the best human, so I'll try to focus on the positive.... I do not recommend this dry cleaner. read more

Took 2 formal dresses in to be pressed. Very prompt and had them done a day earlier than scheduled. I'm new to the area, I don't use cleaners too much but with such a positive experience, if I ever need one, I'll be a return customer. read more

I like the convenience of the drive thru, location and speed of service. I was satisfied with the service until I realized they melted the plastic snaps on a duvet cover I brought in, so they no longer snap together now. Prices are absurdly high. For what I paid I could've got everything all new. read more

Bad business that has no interest in customer service. My wife and I have been taking our clothes here for years. They ruin a piece of clothing, and my wife doesn't ask for the garment to be replaced, but rather that we not be charged for the cleaning...because they f..@&$ up the clothing! They respond that because they had completed the cleaning when the garment was destroyed, they wouldn't cover the $20 for the cleaning. What kind of business disregards customer service like this? We have been their customers for more than 10 years and given them thousands of dollars. When you screw up, admit it, say you are sorry and eat the $20 charge. It's just bad business. There are too many options out there to not be aware of being inconsiderate and stupid with loyal customers. Beware of bad business! read more

Where do i start. Counter help on phone with kids while I waited to drop off. Only one there waited over 10 mins to drop off. Went to pick up could not find order. Ask me if I was sure I was at right place. Duh. Found a mystery order with no name. Bingo. Mine. I guess when I dropped it off she was too busy talking on phone to fill in sheet. Won't be back and will tell others not to go. Don't need rude customer service and people who can't do their job., read more

If I could I would give them zero stars. I just moved into town, I had a few of my husbands shirts to get dry cleaned. 2 dress shirts and 3 regular polo shirts, nothing fancy cotton blend. I fill out the first timer card and the guy behind the counter takes my stuff tells me will be ready in two days and thats it. Flash forward yo 2 days later.... They charged me over 12 dollars for the polo shirts! Each!! When I inquired why they said those had to be hand washed! Um could the dude not have mentioned that in the first place?! I would have never left them, and he knew it was my first time there. The girl on the phone said she would forward the information to her boss and have him call me. No call was ever made. Talk about giving zero f's about customer service. read more

Well if I could give this place a negative rating I would. I tried Signature for the first time a couple weeks back. I received my clothes back from them and noticed one of my white shirts had a massive pink stain that had a note apologizing they could not get the stain out. Well the stain wasn't on the shirt when I took it in. If it would have been I would have asked it to be treated before cleaning. Well I sent it back to have them try again and dropped off a couple of other pieces to be cleaned. When I went back to pick up the clothes I dropped off the stained shirt was not there. Cheryl mentioned the plant had not gotten it back or contacted her about it. I ask her to call the plant and she was very hesitant as she didn't want to bother them. I told her I didn't really want to be bothered by their mistake, but obviously I am. She finally called and they said the stain could not be removed and they were going to be sending over a claim for me to fill out so they would pay me for the shirt. I just received a call from Cheryl and she said they ran this by the owner and there was absolutely no way they could have done that and I am basically out of a shirt. I can promise you this Signature Cleaners, I will not be dealing with your shit service ever again. I will also be certain to tell everyone I come in contact with to avoid your business at all cost. read more

This was my first and last time ever doing any business here. Bought a brand new white windbreaker jacket last week. Took it in because the sleeves were dirty. Got it back and it looked good until I saw a huge stain that wasn't there before on the back of it. And they also took the drawstrings out of the hood so I can no longer tighten the hood. Thanks for ruining my new jacket read more

Horrible service and charged for services I didn't request. I needed a patch on a rip. Simple you would think. Apparently I was wrong. It looks as if the seamstress just slapped it on and stitched it with her eyes closed. The stitching is crooked and obvious on the outside of the pants and already coming undone! I will never use this place again. They also dry cleaned the pants despite my asking them not to because the pants were clean. I asked for a refund and was told the seamstress did her best and they will not refund me anything. I don't see how they can stand by their horrible business practices and unwillingness to provide good service and pleasing their customers. I highly suggest not using this place because you run the risk of ruined clothes and unsatisfactory work. read more

Perhaps the worst customer service that I've experienced in quite some time and will try to make this as short as possible. Dropped 2 dress shirts of on Monday as well as a dress and blouse on Tuesday and was promised they would be ready for pick on Thursday. Stopped by Thursday at noon, not ready and was told to come back after 6 and at 6:15 is where the crazy started. The blouse was done with no sign of the dress and 2 shirts. The girl at the desk checked the computer and said sorry, they're not done and at this point it would be Monday because they all just overwhelmed with work. I asked for my shirts back and a gentleman working with her took over and began to search through bags of unlaundered clothing to no avail. He then checks the computer only to find the shirts that had been completed but was under a misspelled name. Black dress??? You guessed it, not done because it had to be hand washed at the tune of 18.00!!! Hoping to be able to pick up the dress tomorrow but only if it's not stolen off of the clothes line in the back LOL. SERIOUSLY DO NOT TAKE YOU CLOTHES HERE. They just don't care!!!! Left a message for the owner at another location, I will surprised if I received a call. read more

They glue barcodes onto your clothes without letting you know they do this or asking permission. These clothes don't belong to them and I don't want my name permanently glued to my clothing. When I called to ask how to remove this the woman on the phone was the rudest person I have ever spoken to. She smirked when I asked how to remove them and acted like I was so dumb for not wanting this on my clothes. Then she rudely told me they could remove them for me and hung up. Will definitely not be going back. read more