Very prompt and professional ! Great pick up and drop off service at Progressive Field for a…read moreTribe game. Great vehicles too !

My first time using this service. I normally use Uber, but needing a ride to the airport at 5am I…read morewas nervous, because Uber can cancel or not even show up. The driver was courteous and right on time. I would have used them for return trip home but for some reason there was problems with the scheduling app and it was difficult booking the ride so I didn't use when I returned. Would use them again if early am flight.

My American never showed up. They said I never called for a cab. I used Lyft the next time I needed…read morea ride.

He hung up on me when I was asking questions and he kept saying airport only but it does say taxis…read moretaxis go everywhere not just to the airport he did not have to hang up on me that is very rude and disrespectful if you don't want to work with the customers or the public then find another job

Cpt. Mo took great care of us in the beautiful limo sprinter, would definitely recommend Royal…read moreTransport!

From the owner: 24x7 local limo transport Fast, clean, professional…read moreServing: Cleveland, Akron, Canton Royal Transport provides fast, professional high quality transportation services in luxury SUV's with 24x7 service.

We had a special delivery needed for Thanksgiving Dinner... we were panicking....Myself and another…read moreperson across the country from me decided via chat online to buy our friend Thanksgiving Dinner, as our friend had been out of town for DAYS on an urgent last minute trip and arrived home Thanksgiving Eve (You can't thaw a turkey in a microwave....Yuk!). We searched and searched for a restaurant and once we found one........ ... their UBER EATS SYSTEM was DOWN!!!! (But we CAN order PICK UP) (remember, my friend and I who want to do this are THOUSANDS OF MILES away) More frantic calling around....this time to find a delivery driver... All taxi companies in the area would put us either on 'forever hold' or hang up or ask us to call back later...well, we had to pull the trigger on ordering the food as PICK UP ONLY already, as time had run out..so we knew we had HOT FOOD sitting there READY TO GO and NOBODY to deliver it!! That's when we found Honest and Reliable. Michael called us back and was still rightfully uncertain about this fare, as the people he was talking to were in 3 different states all with different numbers... but after a quick confirmation and a payment, he quickly delivered the meals to this family who were about to have a hum-drum soup and sandwiches type Thanksgiving Dinner. Michael even called us after the delivery to be sure everything was all right with it. This is unheard of. A+ on the communications! Michael and Honest and Reliable have not only been true to their name, but true to the 5 star rating they have and will continue to have. When you find someone that is customer caring and service minded, you need to hold on to them, as this is a RARE QUALITY these days. I don't know why you got all the way to the bottom of this review... you should have called Honest and Reliable already!!! And remember.... Tipping is not a city in China.

Michael was Very helpful and friendly. Showed up on time to get my mother to the hospital. Would…read morerecommend

Horrible. The dispatch woman acts like she can't hear me when I call. This is not a problem on my…read morephone ever. Second the cab never showed up. Just horrible

Never showed. Embarrassed me in front of my clients and my boss. Did not answer the phone when I…read morecalled to follow up. Do not use.

Fun driver and good recommendations on where to go for different vibes. Overall 10/10 experience.read more

We used Sunset Taxi for transporting a 7 person bachelorette party to a winery and restaurant. I…read morewas recommended this place by nearly every winery and restaurant I had spoken with. Our driver, Willito, was extremely communicative and accommodating to our party. It made the process exceptionally smooth. I would definitely recommend this place for your transportation needs!!

I purchased the Yelp deal. My driver would not accept the deal, claiming that "we don't take Yelp…read moreanymore" and "they take too much." He then instructed me to pay a second time by credit card and request a refund from Yelp. I calmly told him that we won't pay for a service a second time (especially without a written guarantee that we would receive the refund--I checked before asserting my position) and that it is their responsibility to remove the Yelp deal, not my own as the consumer. He refused and I also refused, so he yelled and said "fine, it's a free ride and you've wasted my time." Multiple times I tried to have him click "deal claimed" or whatever that text is on my phone so he still received payment, but he refused. After being told to just "get out" and having our bags forcefully removed (he was frustrated, I get it), I filed a refund claim with Yelp. After this claim was processed today, he called my relative who used the service the day prior to scream at her for our actions. I really don't know what else to say, but that this entire situation could have been resolved by his acceptance of the offer his company makes through Yelp (they had agency in this decision) and then handle removing the offer from Yelp with the company directly. His calling my relative was uncalled for, unprofessional and a form of harassment. Everything else about the ride was perfect. He was on time, got us to the airport promptly, and this would otherwise have been a four or five star ride. If you're paying by cash or card, perhaps it's worth riding with them. Though, the harassment makes me feel unsafe and uncomfortable truly recommending them to anyone.

Reliable and always on time. I've used them several times to get to and from airport. A the fare…read moreis about market rate from the east side.

Tommy is the apotheosis of perfection! On time--and full of alacrity and bonhomie…read more And a wealth of cool information on Cleveland. This is how all rides should be. Had an early flight--and he picked us up at 4:00am on a Sunday with open arms and a smile. Perfection!

This guy advertised on yelp $40 voucher to Cleveland International Airport from Solon. I got the…read morevoucher and the redemption code which charged my card for the amount and called CLE Taxi & TOMMY Car Service and her refused the voucher. He said . I probably advertised years ago but know nothing about it now, so "no" I'm not going totake your voucher even though it's already paid for on my card: I will def be calling to file a complaint and get my funds redeeme. in the meantime, I wouldn't use this company if your looking for a ride in Cleveland!!