Audrey is usually pretty quick to get me in for last minute appointments because I'm usually in…read moredire need of my eyebrows being done before I go see her. She's quick and amazing! I'm able to go on my lunch break and get back to work and I'm clear across town.

I am now a regular client but had never received a wax of any kind before meeting Audrey. When I…read morescheduled my first appointment, I was nervous wondering if this experience would be a good one. Audrey made me feel so relaxed! She was very gentle, careful, took her time, and made me feel comfortable. She is very personable and I feel like we've been friends for years. Audrey is the best and I give her five stars!

I was very scared to go out of my comfort zone & get hair dyed & highlighted.But in the end Patsy…read moreis a miracle worker.Absolutely what i was wanting.I do not have to search in future.She is Awesome & now my permanent stylist.Highly recommend.Everyone was friendly & made me feel comfortable.

I am blown away with how my hair turned out! Had been growing it out for about a year, I was…read moredefinitely ready for a change. I was able to get a same day appointment which was a plus! Kaylyn was the one who did my hair and she absolutely killed it! I showed her how I wanted it and she delivered! Will be returning when it's time to get a touch up!

Great waxing and facial services. I am so impressed with Maria. She took her time with me and my…read moreskin felt great after me facial.

Joey was my stylist, he is a god send! I had a botched up style prior to coming to him and he…read moreworked miracles to get my hair at the color and style I wanted. I also had the pleasure of getting a relaxing massage by sports therapist and masseuse Alfred. Wonderful experience, will definitely recommend to friends and family and i, myself will be visiting soon!

I am 22 and had my first ever massage with Dawn Hurley and it most certainly won't be my last! I…read morecame in with muscle tightness stemming from my hyper-mobility and bad posture and I left feeling like I had a new body. Dawn heard my concerns and addressed them by confirming where my muscle tightness was and focusing on those areas with a mix of heavy and light massage. There was one point where I had extreme tightness in my upper back and Dawn massaged some muscle up there and I felt it loosen the entire way down to my butt; I have never experienced a relief/release like that. I can honestly say that this massage experience changed my life as I will be seeking out that same relief from anything and everything. The atmosphere is also unmatched, cozy rooms with comfy sheets and blankets and fans to keep you at a comfortable temperature. Plus, it all ends with a heavenly head massage. 1000/10 experience, pleaseee go visit Dawn to start your day off with rejuvenated muscles!

Yes. That actually strengthens the review because it raises a fair question about why you were…read moreassigned to Shenekwa when the spa apparently identifies Kirstie with that specialty. I'd word it as a question rather than claiming anything about their staffing decisions: I booked a lymphatic drainage massage yesterday, and unfortunately, this was one of the worst day-spa experiences I've had. I've been to plenty of spas and have had lymphatic massage before, so I had a reasonable expectation of what this service should be. What makes this especially disappointing is that I explained to my therapist, Shenekwa, that my doctor specifically recommended lymphatic drainage massage to help my body decongest. I explained that this was an important massage for me and that I needed someone experienced and knowledgeable in lymphatic drainage. I specifically asked Shenekwa whether she had performed lymphatic drainage massages before and about her experience with them. She told me that she has several clients she performs them on. After experiencing the service and listening to her responses when I asked questions about lymphatic drainage, I personally find that very difficult to believe. She would give me answers, but they were vague and unhelpful and did not demonstrate the level of knowledge I would expect from someone regularly performing this specialized service. The massage itself was equally disappointing. She used a cheap-feeling aloe vera gel and didn't even have enough product to complete my massage. She actually ran out during the service and continued rubbing and massaging areas of my skin DRY. It was uncomfortable and completely unacceptable for a professional spa service. The lymphatic drainage technique and sequence also did not resemble what I have previously experienced with this type of massage. The entire service felt low-effort and as though very little care was being put into it. I actually felt worse when I left than I did when I arrived. What makes this even more frustrating is that, according to the spa's own website, Kirstie is listed as specializing in lymphatic massage. If the spa has a therapist who specifically specializes in the service I booked, why wasn't I scheduled with her? Especially when I made it clear that this massage was recommended by my doctor and that having someone experienced was important to me. Had I known there was a therapist there who specifically specialized in lymphatic massage, I absolutely would have requested her. There was also an issue before my appointment even started. About 30 minutes before my scheduled 4:00 p.m. appointment, Shenekwa spoke to my husband and told him that she was getting a tire changed and would be running late. I still arrived before my scheduled appointment because I'm always on time. When I arrived, she was already there and apparently able to start on time. I'm glad she made it on time, but since she had spoken to my husband to say she would be late, she could have contacted us again to let us know that she had actually made it back on time. It left me wondering what would have happened if I had relied on what she told my husband and arrived at the later time she indicated. Would I have then been considered late or charged for being late? Clients are expected to respect appointment times, and that consideration should go both ways. If you're going to charge premium day-spa prices for a specialized service like lymphatic drainage massage, you should make sure the therapist performing that service is properly trained, knowledgeable, and skilled in that specific technique. And if you already have someone on staff whom your own website identifies with lymphatic massage, I don't understand why clients booking that specialized service wouldn't be placed with that person. I still gave Shenekwa a $9 tip because I felt she at least tried, but the service failed miserably to meet my expectations. I left feeling worse than when I arrived, and I would absolutely never return. I've had many day-spa experiences, and I've never had one quite like this. For the amount of money being charged, customers deserve a much higher level of professionalism, knowledge, and care.

Massage was a gift for my niece and she raved and raved about Ashley!…read moreShe is a massage officiato and knows a great one versus an ok one. So thanks!

Got my mother a spa day for her bday and this was her response…read more. Aaron was my nail tech. She was amazing. Gentle, kind very professional. I just found the right nail tech. Thank you for making my spa day so delightful. Ashley did my body massage she has anointed hand. I have a new body. I felt amazing. Hope to see you soon for my next massage. Courtney did my facial. She did an excellent job on my brown skin. See you soon Courtney

I was spending the day in Florence. My go-to threader is out of town. I have been struggling with…read morefinding someone who can meet my expectations. I looked over the reviews and decided to try this place out. The GPS doesn't take you right to the complex--it actually instructs you to turn off a few hounded feet early. Luckily, we saw a large sign in front of the actual location near the road. I signed in and a young lady came in from outside. She asked me if I was there for eyebrows and I said yes; then she told me she would be with me in a few minutes. Inside is pretty--with a white and purple theme. There are two couches and a table with magazines. There's a tv on the wall but it was showing a tutorial of a hair style. It's clean and well lit but it was a tad hot. It would've been great if the thermostat was set a few degrees lower. They also have a coffee machine and water which is a great added touch. She was kind and we made small talk. I was very specific with what I asked for--I wanted to keep as much fullness as possible. While my eyebrows are nice, I'm not a huge fan of them. They are thinner than what I prefer. Ugh! ...now I must wait another 3-4 weeks to try again. On the bright side, eyebrow threading is only $10.

Overall Great Quality Service And Good Pricing. However My Best Friend Got Individuals And They…read moreLooked Like Strips And She Fell Asleep And When She Woke Her Eyes Were Swollen. I Had No Problems However I Did Not Like The Fact That They Hadn't Washed Their Hands Before Touching Our Faces. However The Eyebrow Service Was Very Good.

Went in to a pretty busy shop this afternoon with 2 friends. our ages range from 59 to kissing 81…read more Our senior member decided to get some advice on what makeup to use and how. She got very lucky in finding LAURA. Laura is a very new employee but for a young woman, a seasoned veteran of the makeup wars. She did a phenomenal job if applying the correct types of makeup for skin type, tone, issues, walked our friend carefully through the application processes, recommended primer, foundation, brushes, etc., answered a zillion questions from all three of us, ran around to help us all select proper colors for blush, lipstick, etc., and was exceptionally friendly, knowledgeable about products for skin types, etc., as well as demonstrating the patience of a saint in dealing with 3 lunatics. Our friends' mini makeover turned out very well and she was so happy and pleased with the results, especially with a couple of problem areas. If you go into this location, ask for LAURA, you will not be disappointed. Terrific customer service. A real asset to the company. Give that woman a raise!!!

From the owner: Feeling good is always a good look. At Benefit at Ulta Florence, we've got all the goods for…read morenewbies, pros & everyone in between. Need a service? We do that too. As the #1 Brow Brand Worldwide, we've got you covered--from brow shaping and lamination to pore pampering and more.

The first time here got a nail filled by Tom. He was gentle and did a great job. Got a pedicure by…read moreYuki she was gentle and did a great job, too! I'm happy I chose this place. Prices are fair. Clean, and they have lots of booths for nail work and massage chairs for pedicures. Staff are all very nice and easy to communicate with. Definitely thee place to get pampered

The manager Ada is rude, she speaks badly about other customers while doing your nails and the…read morestaff talk about customers in front of them in another language. They fat shame people and are denying pedicures to people if they are over weight. I have had many issues with my gel dips snd when I return the next day to have it corrected they said it was something I was doing to cause the issues. I had been going here for many years, not sure what has happened. Will not return, can't even give one star , do not recommend.