HORRIBLE EXPERIENCE. NO COMMUNICATION. COMPLETELY UNPROFESSIONAL. Contacted the salesman Thatcher to come out and give us a quote for the work we need done. Didn't show up for the day he said he was going to show, called the following day telling me he was on the highway to come meet me and had to turn around and reschedule for another day. Finally came the following week, told me they could meet all my businesses needs and he would get me a quote by the weekend. AGAIN, no show, no quote. Had to call and spoke with the receptionist who relayed my message to Thatcher. She told me he would get the quote out later that night. That was last Monday. AGAIN, no show. Called again today and spoke with Thatcher and told him I really need this work done and could be make us a priority. His answer was, "My priority is Preakness right now BUDDY. So professional. I said look, if you guys are too busy, maybe give this work order to someone else, hire some help, or something, or at least communicate with me, just communicate with me. A little communication goes a long way. I need to get this done, but if you communicate with me, and I know that you haven't lost me in the que, Im flexible and understanding, the way I was every single time you hadn't shown up prior. My response those times was "I understand". But this was going too far. I was very polite with my tone, but firm that I cant keep dealing with him not showing up or communicating to me. Thatcher's response, "I dont need the lecture buddy! Go look somewhere else. Completely arrogant and rude and no understanding or apology whatsoever. All I wanted was to give you our business, if you can't handle your workload, maybe hire help and not take it out on me the customer...who's choosing you to give our money to and youre too arrogant to see that or appreciate that. Take care. read more