When you drop your phone and see a vertical white line that resembles the Light Saber laser -not a…read moregood sign! After some online research (none of the tips fixed it) and consulting my Local At&T store, my screen needed to be replaced unfortunately. This spot was a Yelp find. A small store with accessories (covers, chargers mostly) & some refurbished phones for sale-but it's all about the repairs. I was quoted $129 to replace my iPhone screen. 30-40 minutes for the work. I opted to leave. When I returned my phone was not ready as the Technician noticed my battery was swollen and recommended replacing it. "No thanks as I'm not going to keep this phone much longer." I looked at their price list and noticed there was a budget screen for $95. Ok I'll go with that one instead. Would have been good to mention this in the beginning. Also a 10% discount is available with Yelp check in-didn't see this til after. Service was good and engaging overall with some good information about the repair, etc. My phone is back to pre Light Saber state. Only recommendation would be to give all of the options upfront. They provide a 90 day warranty. Would I recommend Swift Mobile-Yes

Very quick and convenient place to get fixes, but I can't say that it was good quality. I went for…read morea camera lenses repair because I was told by my phone service if I got it fixed, I could get full price trade in value. The repair was $96 and took them 9 minutes to do. When you have the camera it looks as clear as I can remember, thankfully, but on the lenses itself, you can see dust particles and the broken glass from the original lenses underneath. I would have thought the old glass would be cleared completely before putting on a new one but I guess they don't do that. I could have bought a $10/15 lenses repair kit myself off Amazon and done better in my opinion. I just over paid for convenience and hope I can't get my full trade in value for this.. or I just wasted my time/money.

We were experiencing a billing issue with Verizon. After numerous phone calls to Verizon 800…read moreCustoner Support line, their lack of understanding of our issue was evident. Promises of being corrected went from month to month with no change to our bill. Finally, we stopped by the Bel Air store and spoke with Chris. Chris immediately understood, looked at our account and saw the issue we were trying to resolve. Chris took ownership of the issue. He spoke with Verizon support, had them make corrections. So we thought. For 2 more months Verisons bills showed no change, and for 2 more months, we went back to see Chris. Chris was not the problem, Verizon billing was. A BIG thank you to Chris for taking ownership of our issue and not getting frustrated with seeing us come back. Finally, Chris resolved our billing issue with the Verison mother ship.

I really don't like the whole process for waiting. You have to check in on a kiosk when you arrive…read more You will be made to wait regardless of what you come in for. I only needed to drop off a phone that was cleared and needed to be shipped back to Verizon. I waited OVER 30 minutes because there were 6 people in front of me and the associates were grabbing them in order instead of the reason for why they were there. There should be a faster process for easy walk ins. There's really nowhere to sit and you have to sit on the wall by the window which is hot. The associate was good at assisting me but I am extremely unhappy about the waiting!

Worthless. They claimed to have my part so I drove 30 minutes out there waited for an hour to…read morereturn and have them tell me they had the wrong part. Then I ordered it from them again and they gave my part to someone else. I ordered it a third time and never heard back. Took my phone to Beyond Electronics at White Marsh today and they fixed it for less and in 15 minutes..with the part in stock.The Hook Up also has a sign on the counter asking customers to give 5 star reviews for $5 off. Sham. As an update: I have been contacted by the owner trying to give me gift cards and other things to make up for my experience if I promise to remove my review. My phone was fixed by another reputable company and I do not want anything from your store. Moreover, this is a review site where we write honest reviews of what happened in our business interactions. I trust and use Yelp myself for many different things and would hope I'm receiving honest reviews which is exactly what mine is. I am not going to get paid off by a business owner. They also have one of their friends harassing me on Yelp with multiple messages asking me to take their deal and remove my review.

this is the worst place ever! I should have guessed by the…read morename of course. So I went there to get my cracked ipod touch fixed. It still played music, I just wanted to fixed the screen. they charm you into signing the contract without reading it by making conversation while you are going over it. thennnn when I came back to pick up my Ipod, the manager brings it out to me and says okay well we were able to fix the screen but something went wrong with the mother board. I try to charge it and got nothing. I come back and tell him I was not pleased and he says "we let you keep the screen!" are you kidding me? So he gives me about $30 out of the $80 I paid them to basically break my iPod. do me a favor and just skip this place and go somewhere more legit. thanks

The Service at this location is unacceptable. I purchased a defective device and was told by Chris…read moreand Manager Brandon(via phone) . That I needed to go to the store it was purchased at. If I didn't want pay restocking fee. That I would have to pay a restocking fee or travel back to White Marsh Mall where they had the same model. I explained to him that I thats was an inconvenience for me to travel back to whit marsh. I would be happy with any color longest as it wasn't a defect model. I was in the store earlier and a nice lady help me set up my appointment with apple to have my (just purchased phone on 1/29/25) device check. Customer Service tried to talk to Chris but he was rude and refuses to listen to how they was explaining to him to take care of the problem. Neither of us to say I left without a proper working phone. So so please avoid this location if you did not purchase from them.

When I walked into the T-mobile store, I was shocked nobody was in their for a Friday evening. I…read morewas so happy because every other time I've been there it always a long line. Walked up the associate. Give him my information. Told him which phone I wanted. He went to stock room to get it. When he came back he set everything up on my new phone. He rung me up and I was out the door. It doesn't get better than that. I was so impressed that I was only in there for 30 minutes or less.

Kevin greeted us and helped get us a new phone. He helped transfer everything over and was…read morefriendly. Very helpful and very fast!

(My author's name is Victoria Matthews) Anyway, I am sharing my experience with VERIZON at Rock…read moreSpring Shopping Center, Bel Air, Md. because their site that asked about their service, disappeared mysteriously. I wanted to get off a bundle iphone sharing because I joined it with my daughter, yet a man's name was on it instead of her name, so I wanted my own account. The Verizon employee said that the man would have to come to the store in person. I told him that he was wrong because it was originally authorized over the phone. He kept telling me, "In person, in the store!" I insisted he was wrong and told him I wanted to complain, and he said that he was the manager. Then he told me to get out of the store, and he threatened me with the police if I did not leave now as another man came walking over to give him support. I am a seventy-five year old lady and felt shaken and humiliated. Afterwards, I went to the Verizon store across from Festival Shopping Center, and they helped me get my new account then I bought a new updated phone.

Purchased a car charger with USB port as the old one gave out after a few years. When I got home I…read moreupacked the charger and the next time I drove I used the charger only to find it didn't work. I returned to the store with the defective charger and receipt to exchange it for a working charger and they refused saying they don't warranty accessories. Contacted Verizon Wireless customer support and they gave me a credit for the charger. Don't do business with this store. They don't back up their products.

It is so disappointing to have to write a bad review, but sometimes it is necessary. Today we had a…read moreshocking customer service experience and other consumers must be warned: these people will sell you a defective product and will not stand behind it. Further, they will claim that the phrase "all sales are final" printed on the receipt allows them to sell defective products. In the real world, this is called fraud. In We R Wireless-land, the sales person will give you snark about how you should have read the receipt instead of asking to exchange the defective accessory for an operable one. Fortunately, because this outfit is a franchisee of Verizon Wireless we were able to appeal to Verizon Wireless' very professional customer support line to get a refund for the defective accessory. We are very satisfied with the resolution. Verizon Wireless should look very carefully at franchisees such as We R Wireless because their horrible customer service damages the Verizon Wireless brand.

After an exhausting and frustrating experience with trying to get my phone switched from Verizon to…read moreT-Mobile I was able to talk with Adam, the manager. He explained that my current phone was not compatible with the T-Mobile system, that's after being told by 2 other employees at the store it was, he offered me a completely new phone on the house. He got the phone set up and working in a flash. He really turned my unsatisfactory experience into a most favorable one. I really doubt that I'd have gotten that top notch customer service for Verizon. Thanks Adam!

Anthony the store manager has given me a fake name, denied to tell me when he will be in store to…read moreresolve my issue, denied me a return before the 30 day policy and than said it got ordered and fixed it and NEVER ordered the phone and went on Vacation! After saying he would follow up in 2-3 days!? If I didn't defend myself I would have been harassed and forced by Anthony deliberately trying to make it so I am past the 30 day return. I am now returning the phone to the same store tomorrow after getting it fixed in 30 min with customer care regardless if after 30 days. Do not come to this store. Anthony is of poor character and ethics. I myself used to work for Victra before I was an ops manager. I would never treat customers like this! I'm going back to verizon! Better service and better network. Austin was a great help letting me know Anthony's schedule and giving me his business card. I've already gotten it confirmed and taken care of by customer care let's see if he keeps trying to say I can't return my phone that they downgraded me from 1TB to 200gb. I encourage everyone to steer far and clear from this store.