I am an online customer, and though I never met these folks face to face, I probably had my best…read morecustomer service experience in years. An axe I ordered was delayed, to no fault of these guys; but instead of just sending a form email with new expected delivery dates they contacted me and offered several options on how I may have liked to move forward. I missed the first email (junk mail bin), but they also left a voicemail looking to get in touch over my order. I emailed them back and they sent along some sharpening oil, etc with my order when it did arrive. I've gotta say, this is not what I expected as an online, faceless customer. But besides being delighted over my new axe, I'm happy that they valued my business enough to personally reach out and make sure that the resolution over the shipping delays was tailored to me. Nice work Canadian Outdoor Equipment, I'll be sending you all my future business and recommending you to my friends and family. Thanks!

I ordered Bahco saw blades. The price was good. Shipping was reasonably fast but when the…read morepackage arrived, it was like a 10 x 10 package and they had taken 24 inch rolled and jam them in there. Three of the blades were damaged. What would've been a positive experience was ruined by crappy shipping and product.

Poor selection of bike clothing. Things I could have bought here years ago (Fox shorts, MEC vests)…read moreare no longer carried. Staff are pleasant and helpful. Management is awful. If you want a decent warranty on faulty stuff, try REI, Costco, Tilley Endurables, Arc'teryx. I knew MEC was in trouble and had lost their principles when they told me a good bike costs $2,000. Ranking them vs Sporting Life and REI, I'd put MEC 5th out of 3.

My partner and I visited Mountain Equipment Company, and I was impressed with their selection of…read morebicycles. I am not a a cycling enthusiast (that's my partner's hobby); however I was blown away by the models, brands, and styles on display...great price for great quality. The staff were friendly, approachable, and knowledgeable..They took the time to assist my partner and offered expert advice and guidance on Mountain bikes accessories whereas I was more focused on road bikes (still learning). Overall, I had a great experience. So whether you are a seasoned cyclist or just starting out like me, you should come check this place out.

Many selections. Have everything. Lots of kitchenware. Lady who sold fishing license was not…read moreknowledgeable about the process but we did it on line just fine.

Take this review with a grain of salt-- it's strictly relative to all the other baitshops we've…read morebeen to. That said, the store is objectively quite good. The people who work there are nice (which is surprisingly unusual for a baitshop in Ontario), the prices are good (ditto; its a great spot to stockup on extra tackle and such en-route to your fishing spot), and the minnows are quite vigorous. In our experience driving across Ontario, you usually get to pick one of those things. No other shop we've seen has managed to hit all three. We've gotten fairly resigned to a sizable percentage (sometimes half) of the minnows dying before we get a chance to use them, but that just isn't the problem here. Every single unused minnow we bought is still alive and well in my cooler over a day later, and aside from a few that seem to have died from oxygen deprivation while we were changing fishing spots, we didn't lose any en-route. The only cons are: the place is a little bit hard to find (it's behind the Husky, and in a little corner unit that's a bit hard to spot), and occasionally their hours change a bit. So you may want to call in to be sure they're open at times. Still, the location is handy if you're going up North from the GTA to fish, and they're near Bass Pro (their reputation is good enough that the fellows at Bass Pro were the ones that originally directed us here), so its a great one-stop spot to replenish equipment as well as bait and tackle.

Nothing beats the ambiance and level of personal attention you get with a well run family business…read moresuch as Easthill. Great staff. Great selection. Great service. The quintessential outdoors store.

fast, easy and have ammo i have not seen in years. super…read morehappy and would recommend their services to anyone. if your looking for ammo, go to these guys. they will ship it right to your door.

The summer clearance sale is on now so if you need summer clothes it's a good time to buy. They…read moreeven have some fall stuff on sale from last fall. I needed some t-shirts & got some great deals here. The sales clerks in the store were very helpful & also friendly. The prices are really good compared to other places like Eddie Bauer. So expect the store to be busier than others. The store is pretty packed right now with merchandise so it's a little crowded feeling as well. They carry womens, men's & children's clothing. I saw a pair of pants I really wanted but they didn't have my size. I checked with the cashier & these pants are sold out in my size throughout all of their stores! That tells me they have some good products. I wore some of the t-shirts I had bought on a recent trip to Niagara Falls & I can say that the quality is good.

No salesperson around to help, very poor service. Too crowded with merchandise but at least the…read more40% sale was good

This is one of my first stops when I shop at Vaughan Mills. Most of my coats and jackets are from…read morehere, and I find the quality is fantastic. This outlet usually has 30% off the regular price, which makes a huge difference for my skinny wallet! One of my favourite fall jackets had a large rip in the lining. I brought it in for repair and they didn't even ask for the receipt. I was given a repair ticket and informed it would take 6-8 weeks. It was a bit confusing though, with several calls for a return authorization number, in order to follow up. When I went to pick up the jacket, it took the staff a very long time to find it. Thankfully, my wife wrote my name, address, and telephone number on a luggage tag, and looped it around the inside hook. The staff said my name wasn't anywhere on the jacket, but they noticed the tag while searching. I was also looking for the McMurdo winter coat for many years, a very popular jacket, and finally gave up. I found a similar one, and it is very warm, especially for our recent -28 C weather! The rain jacket that I bought a few months ago also came in handy during a massive downpour. I noticed the rain repelled off nicely. The service is friendly, but I suggest coming on weekdays if possible.

The staff at The North Face store is just amazing! So helpful in offering suggestions, getting me…read moredifferent sizes in different style and colours. I was here for pre Black Friday sale and they still have a lot of sizes available without the crowds. Great price and good products! They have really warm waterproof down filled parka perfect for the cold and snowy winter!

Went in just to check out a jacket I was looking at online and a worker by the name, Trey, came and…read morehelped inform me about other jackets and their benefits according to the activities I want to do. Beta AR is the way to go, thank you so much for the help!

Anyone into outdoor gear will have heard about Arcteryx and their reputation for outstanding…read morequality and well-designed clothing. This review is not about the quality of their products; it is specific to the Yorkdale store and the retail experience it affords. The store is rather spacious with a decent array of Arcteryx's most popular items on display. There is plenty of room to walk around such that even when the store is busy, you probably won't feel cramped. The first few sections display some of their most popular insulated pieces and shells, e.g., the Cerium LT, Atom LT/AR, and the Beta shells. Moving further into the store you find some pants and all-in-one jackets, as well as other assorted pieces like running gear and lightweight shells. At the very back their climbing harnesses are displayed as well as their "24" collection of urban clothing. I don't think I saw too many packs or other types of enthusiast-oriented outdoor gear at the store, and was disappointed to see that their inventory was rather limited for an Arcteryx retail store. There were a few pieces I was looking for that they did not have. All in all, it seems like the store was targeted to appeal to the masses, the average person walking around Yorkdale. If you're an enthusiast and know what you're looking for, call ahead and see if they have the item in stock. Otherwise, you're better off shopping online where the selection is larger and you're more likely to find discounts. I don't know yet if this store ever runs promos or sales. Service was pleasant and the girl did her best to help me. She had been decently trained but I could tell she was rather lacking in actual real-world experience using most of the products, so she was mostly giving me standard sales pitches and textbook knowledge. This is unfortunate as you can often get more informed service at specialized outdoor retailers like MEC, Sail, Atmosphere, and maybe even Sporting Life.

I ordered a roof rack from their Amazon store and it turned out to be dangerous and should not be…read moresold. I returned and was charged $150 for the return. Customer service was rude and ineffective. Response to my Google review is further proof of how the treat customers. Avoid this business at all costs!!!

Although I found the prices to be high (which is only my opinion and could just be my lack of…read moreknowledge) their selection and service is excellent and I would definitely suggest that you have a look for yourself!

Great service selection and value. Just need an extra income now. Loved renting kayaks and canoes…read more Need new camping. Equipment

Excellent customer service. Went in with a defective pair of Keen sandals. They were very…read moreunderstanding and super quick in getting me a replacement pair.

I haven't heard of this brand until I came across it at the Tanger Outlets. It's very much like an…read moreLL Bean. The focus is on outdoorsy gear including rain and snow apparel and camping gear. We were on the hunt for a reasonably priced winter jacket. Although there were some good deals, the sizing and the colour was really hit or miss. There huge sizes left like XXL or XXXLs but not much in the S which we wanted primarily. There was a lot of camping gear and small accessories. The cooler stuff that I haven't seen before included like a pop up tent that doesn't require staking! There were different sizes for these but nothing like the 8 room colossal tents that you can walk through. You can still pick up a lot of smaller things like fountains, food storage bags, waterproof blankets, and other ancillary items.