I've had reason to utilize IHS @ San Diego, Chula Vista, and Poway on a number of occasions. Each…read morevisit - inc. yesterday's @ San Diego - was easy to schedule, and the staff with whom I interacted were uniformly friendly, helpful, and professional. Further, the results are usually accessible within a few days of the exam on their website. Whenever I need medical imaging, I always request my medical physician to order it via IHS.

looks as if my original review got deleted?…read more its ok i suppose? i will now rewrite up my experience when i went here for my mri. i got to the building early as requested, i used the ipad thing to proof that i am there? after so, a woman got in and she signed in that she was also there that i do not know how she was seen before me. i finally got my mri done by 9:50... i got a text message saying that my mri is supposed to be by 8:10. now from 8:10 to 9:50 a tad bit over am hour, yet during before i was seen i was already agitated because i was there at the time supposed to be there by, knowing that an mri does not take a full hour to be done. i was so agitated earlier i believe that is because of this tbi that i am fighting through out. to be a tad bit kinder, i understand that a lot of other peoples are more important than me? which i have learned that a lot of dosabled people just gets pushed to the side that we are kust expendable

This place is amazing. They have the best technicians and great customer service. I would go here…read moreall the time.

A absolutely horrible experience. my first appointment was canceled due to the machine broken,…read moresecond appointment I arrived 7:40 in the morning for my 8am appointment. sat outside and waited a lady came out and says the machineis down again. I had already fasted and this was my second appointment this is not Protocol, no one called me to say the machine was down, an example of people not doing their job! A simple phone call would have helped.

I had a very active childhood which has lead to my current conundrum...my body is getting back at…read moreme for all of the stupid things i did to and with it for several decades. Oh so many injuries have caught up with me. I've been to multiple Imaging Healthcare locations over the years but this is my preferred one. The staff has changed many times in that duration but the quality of care has not. The front desk person always greets you when you arrive and verifies that you have completed the necessary online check-in process. The wait times always vary but I've never waited an exorbitant amount of time for my appointment. The technicians have dealt with have always been polite and professional and most are quite friendly. I prefer to get imaging here because all doctors and clinics are able to pull scans and reports even old ones from one place. I do not need to get access or copies for follow ups or new doctors.

One-Star Review: Unprofessional Staff and Abusive Managerial Follow-Up…read more I am filing this review due to two distinct failures at the 3939 Ruffin Road, San Diego location. 1. Staff Misconduct: On May 6th, I witnessed a receptionist treating an elderly, disabled patient in a highly disrespectful and dismissive manner. The behavior was abusive and unacceptable, prompting me to file a formal complaint. 2. Managerial Misconduct (Regional Manager Michelle): The follow-up from the Regional Manager, "Michelle," was worse than the initial incident. When I called back to express dissatisfaction with her flat, initial handling, she: Called me by the wrong name ("Paul"). Explicitly minimized the witnessed abuse, claiming it was just my "mistaken perception" because the patient "had no issues." Became unprofessional, agitated, and volatile when I challenged her "damage control" tactics, accusing me of "talking over her." Tauntingly encouraged me to escalate the complaint to corporate. Conclusion: This experience shows a fundamental failure in customer service, from the front desk to executive management. Regional Manager Michelle's behavior confirms a culture of minimizing patient concerns and protecting poor behavior. I have escalated this complaint to the corporate office and strongly advise caution if you plan to use this facility.

I'm always amazed at the quality of those people employed here. Especially those I've dealt with…read moreat any front desk to those on the phones. Of course, we all put a lot of trust and faith that the care we receive from the doctors to always be the best. But remember, they're licensed to practice medicine! As much as we hope for a miracle cure & or a quick resolution to our health problems - we just have to have faith.

My son was referred last week by his pediatrician to see the podiatrist. Within about 20 minutes…read moreof leaving his appointment the podiatrist office called me to schedule his appointment. I have never had a referral happen so quickly! They had an appointment available Monday morning. Check in was quick and easy, done in just over a minute. We were called in at the appointment time. The nurse asked some questions and looked at my son's toe that was giving him some trouble. She advised what she though the treatment options would be. Dr. Thomas came in just a couple minutes later and said the same thing the nurse did. He gave us our options. I made a decision but my son was very scare of the shot and the procedure. Dr. Thomas was amazingly patient while my son had his freak out. He remained calm and tried to help me to get my son to understand what needed to be done and why. This took a good 15 minutes, but in the end Dr. Thomas did the procedure. It was over pretty quickly and my son became interested in the procedure. He answered all my son's questions about what he was doing, what tools he used, anything my son was curious about. I am truly shocked at how nice the nurse and Dr. Curt Thomas were. The fact they were also able to do this same day was more than appreciated. I really can't think of anything that could have been better. Thank you Dr. Thomas and care team!

This place is an awesome place to go if you have any chronic knee issues. Alexis is one of the most…read moregenerous workers there, she is very polite, generous, and caring. She is exactly what every business needs. She is very professional and makes my appointment much more notable with her generosity. Thank you for so much kindness in the world Alexis.

Regarding Bio Solutions Research in La Mesa, 5565 Grossmont Center Dr. (I was a client research…read moreparticipant in their El Cajon research facility also run by Mohamed Hakim). This is a VERY PETTY operation. I was promised $50 for the initial appointment..and after spending almost 3 hours there, answering questions, a physical, preparing a myriad of forms...they only gave me $20..said that was "the best they could do." They refuse, and continue to refuse, to pay me the full amount THEY PROMISED. Their word is no good..proceed with caution...they don't care about you...just how to make money and screw people.

I recently had an MRI, and my experience was truly wonderful, thanks to Jacob, the technician. He…read moremade me feel comfortable and at ease from the very beginning, helping to ease my anxiety. Jacob was not only professional and pleasant, but he also provided me with reassurance and highlighted that there are multiple options available, making sure I knew that an open MRI wasn't my only choice. His compassion and dedication truly made a difference, and I am so grateful for his support.

Staff very nice, but no secure area for your belongings. "Locker" had no lock on it and the "box"…read morecould just be picked up and walked away with. . Very lightweight so called "locker" and not secure at all.Do not take any valuables into your appointment. More importantly, my MRI resulted in some images not being captured that should have been included in the region ordered. Follow up on this is taking too long and calls are not being returned. This is information I need for my treatment!! No reason that I know of not to have images for T12/L1, L1/L2, L2/L3, L3/L4 and L5/S1, but nothing showing up for L4/L5??

KAISER PERMANENTE @ LA MESA…read more Parking is available in the guest parking garage, and it wasn't busy at all, especially since my friend and I arrived around 7:00 AM on a Tuesday morning. She had a 7:30 AM appointment for bloodwork, so the timing worked out perfectly. We went through urgent care first and then headed upstairs, where there were only about two people ahead of us. Even so, the line moved quickly. The blood test required a $40 out-of-pocket copay. After checking in, we sat in the waiting room for about 20 minutes. There were quite a few people getting bloodwork done that morning, but everything was still very efficient. Once my friend was called in, the actual blood draw took maybe five minutes, it was super quick and smooth. The staff was extremely friendly and caring, and the quality of care felt excellent overall. Everyone we interacted with was kind and welcoming. The facility itself seemed recently renovated, and I really loved the views from the building. This area is definitely popular, but despite that, parking was easy and people were very courteous throughout the visit.

My second visit at this location with a family doctor. I saw two different MD both times. I like…read moreboth and would definitely continue my care with them. Location is very easy to find, plenty of parking. This location has urgent care, no emergency care. It's across the street from Costco and a lot of stores. Pharmacy is located on the first floor. The building is a bit outdated but quality of health care is superb in my opinion. I feel very welcome here. Thanks Kaiser, the doctors and nurses for all you do! Thank you for reading my review. Have a wonderful day!

I went in for a cold and they reassured me with covid and flu testing. They were really patient and…read morewent over medications they prescribed. Everything is digital so I got all after care results on my phone.

Update: it was infected and confirmed the doctor did not do a proper procedure and he ended up…read morehospitalized. Great job guys. Do NOT go here. Lazy doctors. Ridiculous. Absolutely BS. Went in for tooth ache and doctor didn't even do a through exam. Flashlight to the gum for 2 seconds and immediately prescribed ibuprofen. Didn't even care to look at every angle and didn't ask any proper questions. Told us to make an appointment with the dentist when the whole point of urgent is that it's urgent. Dentist couldn't see anyone for a month.. $240 to do absolutely nothing is insane!! Don't recommend at all. Could've easily told us at the counter that they don't treat tooth aches.

Maybe I got lucky but the check in process was easy to navigate, I got here at 8:20 ish on a…read morethursday and was out by 8:40. Not an exceptionally positive experience but not a difficult one at all, which is honestly all I need when I'm getting blood work. Bring a book if you're concerned about the wait

The red hair phlebotomist is horrible at drawing blood. She is always in a hurry & seems annoyed at…read moreeverything. She did my blood draw wrong then said " it didn't work" after the painful poke, she was fishing around for the vein. My forearm ended up swelling for 2 days. I filed 2 complaints, and heard nothing back from anyone. I would not recommend getting a blood draw from quest.