I've been a longtime customer but moved out of state. I have two rings that need to be resized, one…read moreof which was custom made at the Goldsmith. They sent me a postcard to my new out of state address advertising a 15% discount on jewelry repairs but won't honor the sale price when I'm in town visiting next month. I believe in supporting small businesses and try to be loyal yet if they can't work with me, I'll take my business elsewhere.

I could not be more pleased with the quality of the custom engagement ring that I purchased from…read morethe Goldsmith. Throughout the design process, Inessa brought to life our vision for the ring and communicated with me every step of the way, even outside business hours. Needless to say, my fiancee and I are thrilled, and we can't recommend the Goldsmith more highly! - Zack L

Back on Sept. 10th I stopped at the watch shop to see if I could get a battery replaced in my…read morewatch. It was only an inexpensive timex, it had been loosing time, so I figured it just needed a new battery. I asked if he could change the battery in my watch,he said yes.I asked how much , he said $13 . I said ok, he took the watch and went back into his office. There was a window so I could see him at his desk. I could not actually see what was doing, assuming he was changing the battery.After about 10 minutes or so he came out handed me back my watch, charged me $13 and I left. After while I noticed my watch was still loosing time, so I figured since it had a new battery something else must be wrong with it. So I bought me another Timex watch to replace it. I set the older one on my dresser and after a couple of months out of curiosity I checked my old watch on the dresser and it had stopped running. Now if it had a new battery put in it back in Sept.,it should have been still working. I do believe he frauded me by not changing the battery and charging that he did.. I will not go there again.

10-10 would definitely recommend to anyone who is looking for watches or watch repair. I went in…read morethere think my watch would need repair and all it needed was a battery the guy behind the counter was able to fix it on the spot, only charged $13 USD including tax and did not take very long swapping the battery.

I wanted to take this time to share my experience with this store. I have been to this store…read moreseveral times have bought a few items had a beautiful ring but didn't buy it my husband went to the store the ring wasn't there in the store but the Manger Mary and her team were able to assist him and ordered the ring fine him.

I was looking to reprong and resize a ring I had gotten for Mother's Day the previous year and the…read morering came out PERFECT. Even better than when I had first gotten it! And the whole staff was GREAT. So friendly! Had my boyfriend pick up my ring for me and he had no problems getting it. I highly recommend this shop!

Best Art Gallery In Upstate NY, Don D. Is God...read more

I am extremely dissatisfied with the "service" from Shauls. Not only were they extremely rude when…read moreI told them I wanted my microwave fixed, they didn't even look at it and never fixed a problem I hired them for. I am extremely dissatisfied and I'll never use them again.

It is sad when a reputable business grows old and has new management who do not have the same…read moreservice standards as the old hands. This is the case with Shaul's in Johnson City, NY. I have been a customer more than 30 years and I am disappointed with the service on a 10 week old electric stove I just bought from them when I called the store for help. Part of the stove door cracked and when I tried to explain the problem the manager cut me off and said to me "You broke it." But he has not even seen the broken stove. Then he went on to explain that the manufacturer, Whirlpool, would not cover the repair under warranty. But I didn't break it. It really is a manufacturing defect or a design defect in my opinion as a retired professional engineer who has evaluated many electrical equipment problems. The manager offered to send his service man at my cost, but I found out that they are not a certified service shop for Whirlpool. I smelled rotten fish at this point and called for Whirlpool service, who were responsive. My experience and opinion is that this store wants to charge for their service when its free from the manufacturer and they do not help the customer with legitimate warranty service. Shaul's blames the customer without even looking at the problem. Not good at all.

decided to make a dream purchase of mine to buy a baby grand piano. The selection was more than I…read moreexpected, prices were very reasonable and the service was excellent. I got myself a baby Grande Yamaha so beautiful. They move this for you have a year warranty and you get a free tune. I wanted to say thank you John!!

This place is a mainstay - literally been there for ages - and will be around long after that other…read moreplace ("GC") has gone bankrupt. Quality music store with friendly staff, and quality instruments and products.

Extremely attentive staff, greeted at the door and when we had questions about products or items we…read morewere looking for my daughter's dorm, they went out of their way to help and provide solutions . We bought a few things and will certainly come back if needed.

i needed help at the self checkout. the manager walked over. was completely rude. and then walked…read moreaway. terrible service.