Great service, quality assurance, prices are competitive compared to most, nicer shopread more

I had a terrible experience with this dealership and would not recommend them. They have zero…read morecommunication or professionalism. I called in and made a "waiting" appt for 8:15, but a couple days before my scheduled appt. I called in to see if I could drop my car off the night before. I was told sure, no problem, just drop it off between 5pm to 9pm. The night before my scheduled appointment I dropped my jeep off. Thinking I still had a scheduled appointment for 8:15. I called the day of my appt around 11:00 am wondering why I hadn't received a call stating my car was ready for pick up. The person who answered told me Caleb was not available, but would put my name on his desk and he'd call me in a little. An hour goes by and I still haven't heard back. So I called again, only to be told that they hadn't started work on my car, and that drop offs don't have a scheduled appt time. Not once was this ever explained to me. Not when I called to change to a drop off, and not when Emily took my keys at time of drop off. Then Caleb, or whatever his name is tells me they have my car in the bay now, and it will be done shortly. So I get ready to go get my car, because I know that an oil change takes about 15 min, a tire rotation takes about 15 min. I arrive over an hour after he said they had begun working on my car to find out they hadn't even started on it. That after I hung up, they took my car back out of the bay. They tell me then that they will start on it now, and it will be done in 45 min. I was so upset with the unprofessionalism at this point I chose to take my keys and leave. Not once was I told that changing from a "wait" appt to drop off would negate my already scheduled 8:15 time, but the nail in the coffin was removing my vehicle after being told they were working on it. I had such high hopes for Crownsville Auto, but at this point would never come back, and never recommended them.

These guys are great. Chris and Jeremy and the team are very thorough and helpful. Great…read morecommunication with me all along the way. I've had them servicing my 3 cars for a couple years and I am super satisfied. Highly recommended. Andy G.

I made an appointment at the Annapolis shop for an oil change, but when I arrived, I was told it…read morewould take 1.5 hours! It takes 15 minutes at Jiffy Lube and other places, even without an appointment. Also, I sent 3 emails and made 3 unanswered phone calls to ask them how much a synthetic oil change costs. No response. Then, after learning that the oil change would take 1.5 hours, they told me the cost would be $96! Jiffy Lube charges $70. That was the last straw. What are those guys thinking? I doubt that they will be open for long.

Hey, this group is amazing. And they definitely have patience with me. I've had some wheel problems…read more(to say the least) and Eric, Paul, and all of the mechanics came through. I've always trusted ths group and always will. Give them a chance to help you out. Thanks, EAS!

Sad to see there are services near me that take advantage of the elderly…read more I was trying to get my vehicle with from a dealer in N.C., safety inspected because they could not certify in Md. Had 11,000 miles on it. Environmental Auto failed it. Said it needed wipers and an oil change and wanted over $300.00 to do the service, what?? I declined and took it to the NAPA Store across the street, they said they wouldn't change the wipers as there was no need. Finally got the oil changed today as this was the recommendation on the sticker in the windshield. I took it back to Environmental Auto on the way home to get my sticker and they said nope, it's been 34 days since we did the inspection, we need another $119.00 dollars because it's over 30 days. I don't have another $119.00 to give them. Now I'm driving illegally waiting on my next SSI check to take it somewhere else.

Highly recommend this service location for Mercedes Benz vehicles. Excellent customer service…read moreskills. Outstanding and accurate technicians. Solved an intermittent problem with my CLS550 that 2 other locations, including local dealership service center failed to diagnose and repair. Really great quality service at a nice value! Friendly, trustworthy people too!

Andy and Meagan are awesome. Masters at German cars. The have always done well by meread more

I had a mixed experience here. The actual service performed on my car was fine and met my…read moreexpectations. However, the customer service at drop-off left a bad impression. I arrived right at closing time and was about to place my key in the after-hours drop box when two employees were leaving. One of them said, "we're closed." I explained that I was just dropping off my key and planned to use the drop box, or come inside if possible. He responded that the alarm had already been set. He did take my key, filled out a short form, and placed it in the box, which I appreciated. When I returned to pick up my car, I mentioned that a more courteous greeting--something like, "Hi, we're just closing, can I help you?"--would have made a difference. Cliff responded with, "I could have been polite, but you can go elsewhere." That interaction was disappointing and overshadowed an otherwise satisfactory service. Based on this experience, I won't be returning.

Went in this morning to see about what I thought was a flat tire. The technician indicated the…read more"whatchamacallit" on the tire had broken and was letting all the air out. Everyone in the office was super friendly and my tire problem was quickly fixed for under forty bucks. Yes, I definitely recommend the shop and will be back!

These guys are ridiculously nice people. You'll think I made this up, but the other guy that works…read morehere, Jason, just rescued a kitten that got stranded in the storm a week or so ago and he's keeping until the lady at the cat rescue has room for him. He had the kitty with him at work in a crate and took him out so I could see him. I don't know if he's single, ladies, but he's a good man. Again, we were fixing our Acura for sale; somewhere in between the inspection and sale interactions, the radiator cracked. Our purchaser took the car to a Honda dealer in Waldorf - their price? $470. The Auto Doctor? $350. They are always saving us money and they their work is impeccable. Thank you again, Mike & Jason!! Take good care of that kitty!

Auto Doctor is an affordable, honest, and efficient repair shop. I've been a customer for about two…read moreyears now and really appreciate having a business like this in my neighborhood. Don't be fooled by the simplicity and grittiness of the shop - they do quality work at affordable rates. They can get swamped sometimes so definitely call ahead. I made the mistake of just stopping by on a Saturday morning for an oil change but had to come back the following weekend because they were booked. Recent comparison shopping - I needed front brake pads & rotors. The dealership wanted to charge $700. At Auto Doctor, I only paid $400 which included an oil change and tire rotation. Huge savings and I could not be happier with the work. I highly recommend this shop - great service and prices.

A breath of fresh air…read more I called in last minute for an inspection. The service members were respectful, professional, and great. They squeezed me in for an appointment and did an extremely thorough job. The amount of knowledge in that shop is astounding. They didn't attempt to upsell but just gave me the facts. Prices are good too! I highly highly recommend to anybody in the area. Also, they appear to team up with enterprise for discounts on cars. All in all, great place.

Came in for an oil change and an MVA inspection. I called ahead of time and they told me what day…read moreof the week and time was best for me since I'd be waiting in the lobby with my kiddo. All went smooth and timely and the staff was friendly.

Maryland Muffler in Gambrills is a truly honest, honest, honest, honest establishment. Rocco, the…read moreowner, is hands-on and genuinely cares about doing the right thing, not just making money. They don't overcharge or push unnecessary work. Instead, they take time to explain things and treat you with respect. They even helped me out with a situation involving a friend's vehicle, which meant a lot.

From my first call to inquire about fixing my muffler and bring the car in today to see what was…read moreneeded was so professional and reasonably priced.. Thank you

As someone who doesn't often do reviews. I felt obliged to write one because this was an excellent…read morebusiness and I am really impressed with the level of service I received. Thank you so much for this quality care.

I work in the construction industry and as much driving as I do I am bound to get nails and other…read moresharp objects in my tires. Well, today was that day. I am not familiar with the area so I did a search and found an auto place only 1.5 miles away. I called to make sure they plug tires. They do and asked if I could come right away. I did and I was in and out in less than 10 minutes. These guys are the best! Thank you for helping me out in a pinch.

Did a marvelous job, would highly recommend Marco for his workmanship. If you're looking for…read moresomething along this line go with him.

MB Welding rebuilt an iron stairway in our building in Baltimore. The work was completed in a…read moreprofessional, honest and timely manner with excellent communication and a fair price. The stairway looks and functions very well. We would highly recommend them for iron work, and will use them again for their iron restoration skill on buildings.