Number one in my book! Great service and friendly, always…read morehelpful. They even have a rental U Haul service center. Wow..

Great service and lots of options to chose from. The guys that work there are great guys and they…read moreare always helpful!

My husband and I shop at this store all the time and we also use their UPS shipping service for our…read moreshipping needs. A special thank you to Robin Pawson for going out of your way to make sure my package was delivered to the correct address! We really appreciate that you were quick to correct the address issue and make sure that there were no delays! We will continue to support this store because we know that the staff really cares about their customer service and community.

Everything about Mountain Hardware has exceptional. All the employees are friendly, knowledgeable…read moreand know where everything is. The owner does A LOT for the community. The selection of plants is fantastic. If they don't have an item, they order it, then call in a couple days to let you know your item is in.

I really like Tractor Supply. They have a wide variety of animal food and products. Staff is always…read morewilling to help, however sometime they get very busy and help is limited. I feel the products they offer are priced reasonably and they are opening more stores all the time.

I bought a utility trailer at this location, while the service was awesome very amazing customer…read moreservice their products are the complete opsite. I spent $1300 dollars for a trailer I was hoping would be at least functional, starting off the products turning signal wires weren't even long enough to connect to my truck, so i was expected to purchase an extension. The grate floor is already coming off the railings. The wires were feed between the frame and the tongue witch caused the wire to pinch and essentially short out leaving me with no lights at all. I am so highly agitated and aggravated with your guys products.

Nice selection with a hometown store feel. They were great at getting me in and out of the store…read moreand on with my day.

For a hardware / DIY home improvement store in Big Bear where you aren't going to get a full range…read moreof items like you would down the hill, this is one of the more reliable places to go on the mountain. Most of the time you find what what you need. If it's busy it's less fun, but foe the most part you can rely on Butchers Block.

I want to like these guys, however... I reserved a small…read moretractor two weeks in advance. When the day came for them to deliver they informed me my rental wasn't available. They offered to upgrade me to a larger unit that was missing some functionality. I agreed. I had to call for pickup early to avoid additional service charges when a tire came off the rim. It was apparently under inflated. There were indications that the setup was rushed when they couldn't deliver the tractor I reserved, turns out that the box scraper was apparently installed improperly and didn't work well. I paid for a whole week but only had it for 5 days due to no fault of my own.

I was on standby to begin an underground electrical project because I didn't yet have the…read moreassortment of components needed. For an hour or so I had searched online sites for several of those components to no avail. I called Karl's Hardware without great hope (thinking, "How would a smaller, local store compete with the bigs regarding product availability."), and boy was I wrong. They had nearly everything per my "wish list" and beyond that offered better variety (e.g., in lengths of electrical wiring) than the big stores. Even still, while I was indeed amazed with the inventory, that wasn't the best part. It was Aubern that took my initial call and met me in person as I arrived. She very proactively found almost everything with a problem-solving-can-do spirit. She located items quickly, coordinated with other staff to confirm specs, found alternatives for the rare item or two that wasn't in stock, and helped me find my most cost-effective bundle of parts when all was said & done. Karl's is a truly excellent hardware store with great staff and selection!

We shop here constantly when we need basic hardware items and rarely have they not had just what we…read moreneeded. I always need to ask where I can find items because they are packed to the gills with merch and it's also fun to talk to the guys that work there. We have a hand carved wood bear that has started to dry out as the shellac coating has been fading with the elements, and this weekend the sales guy was able to help me find some wood stain and clear coat with UV light protection. With a little effort on my part, our bear looks good for a couple years now!

Great service!…read more Perfect little shop to get all I needed for last minute drinks and food and not to mention medicine as well. Prices were fair.

I'm working out at NTC (Fort Irwin) and Yermo and all I have to say is this: THIS PLACE HAS SAVED…read moreME AT LEAST ONCE A WEEK! They always have what I need. Definitely a hidden gem in Barstow. Thank you!

They had the motor we needed in stock and the owner was not only helpful but had a good sense of…read morehumor. Thank you

Close to my house get stuff here all the time bought two things for an air compressor they didn't…read morework. I went to return them the next day because of the shitty packaging and that it torn they didn't want to take it back. Over priced stay clear off this place.

Excellent service and well stocked inventory, open when you need them, friendly staff, highly…read morerecommend

Came in on a Sunday afternoon, and they were not that busy. I was looking for a certain product,…read moreand went straight to the spot where they usually had it. It wasn't there, so I asked an associate. This associate knew what I was talking about, and helped me look. He couldn't find it either. Then he got on the radio, and the person on the other end of the radio knew exactly where it was. I was able to get my product, pay for it, and then leave. The staff was helpful, the store was clean, and they had what I wanted. What more could you ask for?

Fantastic hardware store, they have the best staff in town. Everyone is so friendly and so so…read morehelpful. We have been going to this DIY for 5 years and always appreciate everyone's help. Whenever we have a question they have an immediate answer! Thank you everyone at DIY Big Bear! This goes for BiG Bear location only, the Tujunga (LA) location is terrible in customer service.

not knowledge. the kids they have helping customers have no clue. not only do they never stock…read morecommon stuff such as pipe fittings or other plumbing or electrical hardware but when they don't have it they don't know how to help you do a workaround. if your going to buy mul of the same thing and need it to be identical to each other, then don't even bother. tried to buy two 2" ABS end caps. they didn't have any, tried to get a 2" to a 1 1/2 " and put a 1 1/2 " end cap, dint have that either. hey Mills, you are supposed to order items when your low on quantity so that you have some always in stock not wait till you run out and make your customers drive to Home Depot just to get a $2 end cap. this never happened when it was Anderso's

I called tonight to see if a product was in stock. Gina assisted me and when I came to the store,…read moreGina remembered me and help get the product for me. She was very helpful in getting another product I ended up needing. I'm new to the area and if I need anything again, I will be sure to stop here first.