JJ contacted me very quickly after I put my project request out on Yelp. He was fantastic to work…read morewith. Offered to get out to my mom's the same day (and it was like 3p on a Friday at this point!!). He was communicative, friendly, and honest and fixed the problem quickly and did it right. I'll definitely be a returning customer to Drains Plus for all my mom's plumbing needs!!!

He did a great job, service quality, value, everything was perfect. He even removed his shoes in…read morethe house, very respectful of our property. He's our man! Thank you!

Ken did all the plumbing for my master Bathroom remodel. He did a fantastic job. I always call…read morehim when I need any plumbing work done.

Excellent knowledge,skills and workmanship ! Has performed several…read more various plumbing jobs;water heater replacement, commodes replaced other related work without flaw.

Charles Moore did a phenomenal job installing my new and improved water heater warrantied for 30…read moreyrs from Essency. He also worked btwn corporate and myself to resolve all issues including drywall patchwork and taking time to move items near the water heater for room to work, then move them back. I was very pleased with Charles and the ladies at the office making all appointments as convenient for me has possible.

e had a very disappointing experience with this company and their technician, and I am sharing this…read morein hopes that management will take this seriously and respond. When the technician arrived, my wife answered the door and he didn't introduce himself -- he simply stood there and bluntly said "you got a leak." After she acknowledged, he walked into the house without any professionalism or courtesy. He did not wear shoe covers or take any basic steps to respect our home. The leak detection diagnosis he provided turned out to be completely wrong. Based on his direction, I ended up taking apart a large portion of my kitchen -- removing granite countertops and cabinets -- only to later discover the leak was nowhere near where he said it was. This caused unnecessary disruption, time, and expense. The lack of professionalism, poor communication, and incorrect diagnosis was extremely frustrating. I expect the company to review this situation, explain how this happened, and reach out to discuss how they intend to make this right. I will be documenting this issue and filing a complaint with Florida consumer protection authorities as well as escalating this to Mr Rooter corporate if it is not addressed. I would strongly caution anyone considering using this company for leak detection until this matter is properly resolved. I will update this review based on the company's response.

Excellent Service! Replaced Water Heater with care…read more Jeramy highly recommended! Office very patient and knowledgeable about all questions I had.

Great job, they were very professional and showed up just when they promised. Serge did a…read morefantastic job, cleaned up afterwards for a fair price.

The service was excellent! They were able to accommodate my schedule and schedule me right away…read more They installed my thermostats and reset my HVAC system. They were friendly, efficient, and reasonably priced. I highly recommend them!

website touts all kinds of ice makers repaired, residetial and commercial, called to get service on…read moreour Whirlpool under-counter ice machine, person had to check with tech and call me back, left a message advising that they do not service them...huh? seems some false advertising they did say if I ever need help with anything else call them, uh-NO, website is full of flaws and now false advertising

David the technician was prompt very pleasant Had the new hit water heater in in no time! Very neat…read moreand tidy would definitely call David Gray again

I contacted David Gray Electrical, Plumbing, Heating & Air through Yelp to obtain a quote for…read moreinstalling a water treatment system. First, I want to recognize Matt, the technician who came to my home. He was very knowledgeable, professional, and courteous throughout the visit. He took the time to answer my questions and shared valuable information about water treatment systems and installation considerations. He also mentioned that when these units are shipped and transported on their sides, it can sometimes create issues depending on the equipment and how long it remained in that position. I appreciated his expertise and his willingness to educate me on the project. My concern is not with Matt, but with the company's communication regarding fees. During my Yelp communications, I was advised that this would be a free estimate. Based on that representation, I scheduled the appointment. Matt reviewed the project and provided a quote of approximately $2,700. After obtaining several other quotes in the $400 to $550 range, I decided to move forward with another installer. Only after I informed Matt that I would not be proceeding with David Gray was I advised of a $49 service charge. At no point during the Yelp conversation, scheduling process, or prior to the appointment was I informed that there would be a charge associated with the estimate. Had I known about this fee in advance, I would not have scheduled the appointment. What made the situation more frustrating was that after declining the work, I received an invoice via email for the $49 charge, despite my understanding, based on the Yelp messages, that the estimate was free. This came as a complete surprise, as no fee had been disclosed or discussed beforehand. I believe companies should be transparent about any service-call, trip, diagnostic, or estimate fees before scheduling appointments so customers can make informed decisions. Again, Matt was excellent and represented the company professionally. My review reflects concerns with the company's communication and billing practices, not the quality of service provided by the technician. I would encourage future customers to confirm in writing whether any charges apply to estimates or site visits before scheduling an appointment.

Needed some work done and was referred to Bill Shafer plumbing. Really appreciated the honesty of…read morethe work and fair pricing. glad we were told about them. Would definitely recommdend to others and use again.

Called one day, not an emergency. Jeff came, diagnosed the situation, got what he needed in his…read moretruck and within a short period of time we were back in business. More important, Jess was polite and professional. I'll use the for all my pluming needs in the future.

Incredibly responsive and did a great job. Was honest about what needed done and fixed it for a…read morefair price and didn't try to see us anything unnecessary. Will definitely give him a call for all plumbing needs.

If I can give rob 10 stars I would he was very helpful we need to replace our toilets he told…read moreus which ones that would be best for us and he came and did a great job, then he notice our water heater was close to 20 years old he recommend we replace it ,,,, and we he installed out water heaters rob is very friendly and humble he like brother or uncle I would I call him again if needed ,,, rob knows his stuff plus he replaced garbage disposal in the call we had 2 toilets 2 water heaters and 1 garbage disposal all done by pine lakes plumbing ,,,, keep up the good work rob you have a customer for life...john and 1 more thing I asked him about everything he was doing and he answered and was great about is all awesome,,,