Alright, after a one month purchasing incident (through no fault of the dealer), and a couple…read moreweeks with my new vehicle I feel comfortable leaving this review. I purchased a used vehicle from this dealer and it was everything I needed and a little more just because I work hard for it. I met with my salesman Adam, he was nice and did all he could to get me into that truck with no/poor credit. They checked the truck over and even offered a Carfax and I TRULY BELIEVE THE DEALER WAS UNAWARE OF THE BAD TRANSMISSION WHEN THEY SOLD IT TO ME! I bought the truck and drove to Tyler where the transmission went out, I spent all night and morning panicking because I had just went all in on this vehicle, I had been burnt once before and it was the first time I dealt with a used car lot since. But when I called and explained what had happened they sent a wrecker all the way to Tyler, picked up the truck and diagnosed it within a week and had it fixed 3 weeks later at no cost with a six month warranty. Despite these wonderful things I have pointed out about this dealer, I do have some complaints.I wasn't offered a loaner, now I didn't need one but still. The test drive was scheduled but they didn't have the truck I came to see ready. I do believe they knew this when I scheduled but just wanted to get me on site. I had to pursue updates and that was a challenge in itself because the dealership is made up of several seperate dealerships.I had no idea which service department had my vehicle, and it was difficult to get in touch with my service manager to get said updates. I would recommend this place to someone else, but the lack of communication between the separateandintactatthesametime car dealers definitely needs improvement. I just wanted to leave an honest review.

WORST DEALERSHIP EXPERIENCE I HAVE EVER HAD. EXPECT TO SIT AT DEALERSHIP FOR 8+ HOURS TO PURCHASE A…read moreUSED VEHICLE. - They will not send pictures of a diagnostic tool plugged into used vehicles to show if codes or not. RED FLAG. - Bounced around from three salesmen and two "managers" having to send stock number & VIN to each one. MINDLESS COMMUNICATION. - Took two hours to assess a trade-in value because "a customer just walked in". DON'T CARE ABOUT EXISTING CUSTOMER. - Took three hours to prepare a buyers order because "a customer just walked in". ALWAYS ON TO THE NEXT CUSTOMER. - After bringing in vehicle from out of town, waiting five hours in the lobby, signing buyers order and sending drafting instructions, they sold the vehicle to someone else. They never even acknowledged the hours of time wasted and merely said, can we get you a different vehicle? ZERO LOYALTY. - Regrettably took my losses and purchased a different vehicle. Still ZERO PRIORITY and sat on their back burner for another three hours of sitting in lobby until closing time at 8PM to receive docusign documents to fulfill a purchase.

My recent experience with the service department was a good one. I recently purchased a 2014 Dodge…read moreCharger RT and after about a week I noticed a slight ticking from the engine. I was worried that it was the dreaded "Hemi Tick" and it turns out that I was correct. My lifters had collapsed and had damaged the cam shaft. I was also experiencing an issue with the power steering when the vehicle was put in reverse. They found that the power steering fluid was low (I was surprised that was even an issue seeing as how I just purchased the car. All fluids should have been checked prior to selling, hence the 4 Star rating). But it wasn't that big of an issue, other than having to pay for the power steering fluid. However, I am glad I purchased the warranty so the engine issue was covered, just have to pay my deducible. Overall, service was pretty good, and done in a very timely manner, considering what had to be done. My representative Jonathan was very helpful and kept me informed of what was going on with my vehicle.

BE CAREFUL if you're buying from Waxahachie Ford. My husband and I found two used expeditions…read moreonline listed at around 41 to 43K. Went in here yesterday to check out the one with less miles for 43K. It had a ton wrong with it cosmetically on the interior, like giant scratch marks from a dog on the inside of the trunk door, a cracked mirror, etc.. They ran my husband's credit. Everything was good to go. We were going to trade in our Nissan, which we knew we would be adding some of that to our new loan since we still owed on it. When all the paperwork was set and done with what they were offering, the price had jumped from 43K to 48K and they had us with a walkout price of 58K for a used vehicle that has 54,000 miles on it and its own set of cosmetic issues. The sales guy said the finance guy wanted to meet with us to discuss the changes so we walked over there, sat down and we were then told he was too busy to meet with us. Ridiculous. Please make sure you're checking the online price and the paperwork if you choose to risk it here.

Absolutely unacceptable experience. This dealership listed a vehicle at 78,823 miles, but the…read moremoment I left and parked, I saw the actual mileage was 80,810 (1,987 difference). That's not a small mistake--that's a major discrepancy and completely misleading. I drove 4 hours to get there and 4 hours back because I trusted this dealership based on their reviews. That trust was clearly misplaced. To make matters worse, I arrived about 20 minutes before closing and was rushed through the buying process, which did not give me a fair opportunity to fully inspect the vehicle or review everything properly. I contacted the owner, Alex, immediately by email and got no response. When I called the next day, he hid behind his receptionist they call "Nykki" instead of handling it himself. She was rude, dismissive, and completely unprofessional. Only after pushing the issue did the owner finally get on the phone. It gets worse. I was not properly provided with a signed purchase order, a clear breakdown of charges, or an odometer disclosure at the time of sale. When I later requested the documents, I found multiple fees that were never clearly explained. There was also a burned mark on the back seat that was not disclosed and appeared to have been hidden. When I brought it up, they only offered $150 toward what is roughly a $500 repair. After I brought up the mileage issue and even sent proof, they quietly edited the online listing--but still didn't correct it to the actual mileage. That's extremely concerning and shows a lack of honesty and accountability. When I asked for a fair resolution based on the mileage difference, the owner refused to do anything. No accountability, no attempt to make it right. Do yourself a favor and stay far away from this place. Double-check everything, get every document upfront, and don't trust what's listed without verifying it yourself. I will be pursuing this further.

From the owner: Drive Away in the Car You Deserve…read more Quality Vehicles, Affordable Prices, and Flexible Financing Options Fast Approvals, Simple Financing Our streamlined approval process and wide range of financing options make it easy for you to get behind the wheel of the car or truck you need, regardless of your credit history. We work hard to ensure a smooth, stress-free experience from start to finish. Competitively Priced, Carfax Verified We scour the market to find the best deals on quality pre-owned vehicles, and we back each one with a detailed Carfax report. You can trust that you're getting a fair price on a car or truck you can depend on. A Vehicle for Every Budget and Lifestyle Whether you're looking for a reliable commuter, a spacious family hauler, or a rugged work truck, we have a wide selection of makes and models to choose from. Our team is dedicated to helping you find the perfect fit, no matter your needs or credit situation.

Have to come see Dalton. Dude worked some crazy magic to help me out. Without him I would not have…read morebought anything let alone the truck of my dreams!

On October 30, 2025, I took my 2024 Ram 3500 DRW in for fuel filters replacement and an issue with…read morethe tire pressure sensor system showing the incorrect location of the wheels. I recently had new tires installed at a different Ram dealership and they apparently did not return the rear inner wheels to the correct position. I confirmed the tire pressures to be correct even though the computer showed the tire pressures in the wrong position (front at 80 psi, rear at 65 psi). The service advisor, Travis, tried telling me that they only need to adjust the tire pressures to correct the issue. I tried explaining that on a Ram dual rear wheel truck, the two rear inner wheels have a different sensor than the other four wheels. The computer assumes those two sensors are correctly installed on the inner rear position. Travis insisted that all the sensors are the same and that it was simply an issue with setting the pressures. I walked over to the parts department and the parts employee quickly confirmed there are two different sensors and then explained it to Travis who never really conceded that the information was correct. Two hours after leaving, I received a text message from Travis stating they "recommended" the following services: Coolant flush $199.95, brake fluid flush $159.95, engine air filter $69.95 and cabin air filter $89.95. My truck has 28,500 miles and has been in service for 17 months. I checked the official Mopar website and found the recommended mileage for coolant change is 100,000 miles or 5 years. I personally replaced the engine air filter one month prior and replaced the cabin air filter the day before. I responded to Travis stating I believed they were attempting to scam me by recommending services that are not need and completely unnecessary. He responded back stating, "Apologies for the confusion we do go bases off visual inspections." It's obvious the dealership did not "visually inspect" my filters before stating they "recommend" having them changed and exactly how did they visually inspect my coolant system to determine that it needed to be flushed? I spoke to the service manager who confirmed they only go by vehicle mileage. He conceded that they were wrong recommending the coolant flush. Owners beware of predatory practices where owners better be informed before saying yes to dealer "recommended" services. I've owned 4 Ram trucks since 2003 and have had most of my maintenance done at Waxahachie Dodge. This is the first time I've had an issue, and, in my opinion, it was a huge issue. I doubt I will be returning to this dealership for future services. After writing my review, my TPMS was still not working correctly and still reading the wrong position. At the request of Waxahachie Ram, in December 2025, I spoke to the GM Shannon Warren who apologized for the issues. Mr. Warren stated he would send something to me in the mail for my troubles. As of February 3, 2026, I have not received anything, not even a written apology. More of the same from this dealership concerning Customer Service (if it can be called that). I later took my truck to Discount Tire in Desoto and they corrected the TPMS issue and stated it was as simple as ensuring the correct sensors were installed in the inner rear position.

I've always been happy with my service at Waxahachie Buick. They always take good care of me. Very…read morehelpful and friendly!

These guys are amazing at their work. Very professional, honest and knowledgeable. They are the…read morereal deal - trust them to get the work done right. I took my vehicle there for the first time not knowing what to expect. I walked in to see Usman because he answered my call to inspect the issue with my Power Liftgate jammed and no longer working which was the source of so much stress for me over the weekend, and in 10 minutes they solved the issue! They did this without further damage to my vehicle (I tried to fix it on my own). They will not disappoint. I will be a customer for life!! Thank you so much Usman!!

Usman and his team did an amazing job on my Lexus. He talked to us through the entire repair and…read moreexplained what could be expected through out the process. Up front he gave us an honest estimate and stayed true to his word. He provided a reasonable turn around time and when we got the car back it looked amazing as if nothing ever occurred, I will be returning.

Easy, quick, painless experience. Great selection, low down payment, the car we bought was a fair…read moreprice. Brandon and my husband communicated easily and made the process enjoyable.

From the owner: We've been providing pre-owned cars, trucks, and suvs to Waxahachie and the surrounding areas since…read more1984. Our clients expect excellent customer service and quality automobiles, so we deliver! Only the best vehicles are selected to be on our lot and you'll enjoy the treatment only a small business such as ours can provide. Brown Motor Company specializes in making the vehicle acquisition process stress free!