My recent experience with the service department was a good one. I recently purchased a 2014 Dodge Charger RT and after about a week I noticed a slight ticking from the engine. I was worried that it was the dreaded "Hemi Tick" and it turns out that I was correct. My lifters had collapsed and had damaged the cam shaft. I was also experiencing an issue with the power steering when the vehicle was put in reverse. They found that the power steering fluid was low (I was surprised that was even an issue seeing as how I just purchased the car. All fluids should have been checked prior to selling, hence the 4 Star rating). But it wasn't that big of an issue, other than having to pay for the power steering fluid. However, I am glad I purchased the warranty so the engine issue was covered, just have to pay my deducible. Overall, service was pretty good, and done in a very timely manner, considering what had to be done. My representative Jonathan was very helpful and kept me informed of what was going on with my vehicle. read more

BE CAREFUL if you're buying from Waxahachie Ford. My husband and I found two used expeditions online listed at around 41 to 43K. Went in here yesterday to check out the one with less miles for 43K. It had a ton wrong with it cosmetically on the interior, like giant scratch marks from a dog on the inside of the trunk door, a cracked mirror, etc.. They ran my husband's credit. Everything was good to go. We were going to trade in our Nissan, which we knew we would be adding some of that to our new loan since we still owed on it. When all the paperwork was set and done with what they were offering, the price had jumped from 43K to 48K and they had us with a walkout price of 58K for a used vehicle that has 54,000 miles on it and its own set of cosmetic issues. The sales guy said the finance guy wanted to meet with us to discuss the changes so we walked over there, sat down and we were then told he was too busy to meet with us. Ridiculous. Please make sure you're checking the online price and the paperwork if you choose to risk it here. read more

This dealer is bad business and are straight scammers. Took in bronco raptor for loose fenders on an already know recall and they stated the would charge 250 just to look at it on an issue I'm already pointing out and clearly visible. Then they stated it would be 1100 to replace the clips on the fender because apparently the part numbers on the recall supposedly weren't part of the recall. (Lies) they try to take advantage of me for being a woman without car knowledge but I'm also not dumb. Contacted another ford dealer and they stated that it is covered. I'll never do business with this scammers again and neither should anyone else. read more

Never never will I take my car here everything they missed up my lines got burnt I had to get them replace money coming out my pocket finding out they cut off a clip were my alternator gets charged just horrible experience then to find out Antonio tells me should've check it before you left the lot we can't do anything about it now. Like dude my car making weird noise you want me to drive it back up there I can't and then I ended up getting a service charging system they knew wtf they were doing to my car. Keep in mind I'm a college student so yes I need my car to be good and reliable just cause looks ass on the outside doesn't mean to fuck my car up even more. Worst dealership read more

We bought our Ford Bronco Sport at Waxahachie Ford. My complaint is with their service department. We took it in for normal maintenance and to get an emissions sticker. I got 5 text messages and 3 emails reminding me of my 10 am appointment. We got there a little early and had to wait 15 minutes just to get checked in. At 11:12 am I got a text telling me that they found other things that needed to be addressed that I needed to approve. Instead of $108 it would cost me $507. I am not familiar with the mechanics of a car so I felt I needed to get it all done. Two hours after check in, I went to the service desk and asked when my car would be done. I told him I was very displeased with the service and the price. The young man told me I didn't have to accept all their recommendations. I told him I was used to dealing with a dealership where someone came and out spoke to you about their findings, didn't just text. Completely impersonal. 25 minutes or so later, he told us our car was ready. He apologized and said they were 2 hours behind schedule. This was a very disappointing experience and I doubt we will go back there for maintenance. When I checked out, the young man said he got me the best price he could so now the total was $445. So by saying that, am I to assume that they never automatically give you their "best" price?!? read more

I've been a loyal customer to this location for years. Took my F150 in for a fault code (Catalytic Converter went out) and an oil change. The tech failed to torque the lug nuts and the front left steer wheel came off as I was driving out of the parking lot. What disappointed me the most - among other things - was that NO ONE in upper management called me to apologize. At the time of occurrence, I was told that someone would call me the next morning. Nothing. They had to replaced fender and wheel due to the damage. I had Coyote 5.0 badges on both fenders. They didn't even place it correctly after replacing the fender. Could've just measured the other fender for placement. After this not getting fixed, I just removed the badges and will buy new ones. I was hoping for a discount on future services or something but all I was given was no charge for the original PM and "We'll make things right". All I got in the end was that and an alignment (due to the "Accident"). Not to mention not having my truck for multiple weeks. I probably won't go here again unless I hear that management has changed.... read more

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Stay away from this place. They will give you the runaround and have no clue how to fix a 3.5 ecoboost. The truck passed a multi point inspection, then coded on evaporator solenoid, had that replaced and then it coded on a different code. Spent &1,400 and was there for 3/20-4/2 and the recommended a fix that was more than the truck was worth just to get me out of there and it worked. So long Waxahachie Ford after 20 plus years! read more

Your dealership is full of crap. The fact I made an appointment to get the recalls fixed, a half day job at max, and it has been at your dealership for more than ten hours is ignorant. Couple that with the lame excuse that the truck is being difficult, flat out lie, is inexcusable. If you are going to lie than at least be smart enough to realize that a customer can monitor where their vehicle is through the Ford app and know when it sat in the parking lot all day when compared to having a hard time tuning it. Stop lying to customers. If you are inept at time management or vehicle maintenance then just be honest about it. read more

This is my third Ford Explorer from Waxahachie Ford and each time it's been a pleasurable experience. I live in Plano and this experience has only made me feel that it's worth the time and conversation to have with the dealership. Autumn, my sales contact for this recent purchase was very knowledgeable and a pleasure to work with. From sales to finance, I wouldn't go anywhere else... read more

I took my truck to the shop 3 separate times. The first time it took 3 days for them to tell me the repair was not covered under warranty and I had to make an insurance claim. Made the claim and then we scheduled the repair and they told me to bring it back in only for the truck to be there for 3 more days and nothing because the part was on back order. All along the communication was horrible. I never knew if and when I was ever going to have my truck back. Third and final time my truck was there for 4 weeks!!! Again the communication was awful!! I will never take another vehicle to this shop. If you are reading this you would be wise to consider another option. read more

5 minutes ago NEW I booked an appointment for my first service. All they did was change my oil and rotate my tires. I could've done that myself. I had an appointment and was told an hour to an hour and a half, took well over two hours. They didn't get my truck in until after about an hour, but your biggest issues are how they treated my vehicle. When they put it on the lift l they unintentionally only lift at the back end, and before realizing this, and putting it back down, they raised it pretty much all the way up. I can only imagine how bad that is for the suspension. When they finished, they forgot to remove the blocks. When they backed out my truck, they ran it over and peeled out. I won't be coming back. Worst service from any dealer I've ever had. Ironically I now have a pretty annoying shake in my steering wheel. read more

Worst experience ever. 3 hours for an oil change. Brought it up to the manager and he basically told me to F off. Would never ever buy from them or bring my truck here for service again. Definitely going to Dallas or somewhere else. read more

I purchased a 2020 Silverado Durmax. I asked for the service record of course they provided CarFax, but failed to add a copy to the final paperwork. The pride themselves on their "Customer Service", which in turn their character and carisma at sale was on point. Unfortunately it's all part of the sales trick. I traded in my BMW which they only value at 2,150$. They claim to give you a discount but what they actually do is mark up the price on the contract to show one but you're paying sticker price. Don't be fooled and don't let them write that in. They do not give you any discount. Be sure to check the oils etc. the offer a free change but let you leave on dirty low oil. It was also low on DEF fluid and we all know how troublesome that becomes if not cared for. Upon leavening the dealership 3hrs down the road the check engine light came on with a reduced power. This was on the freeway. Very hazardous and potentially life threatening for me and my son. Which they cared nothing about. Once you leave the location the customer becomes a number and commission. Safety is not their concern. After continuous struggle with the truck I sent it in for repair at GUNN Chevrolet. My conversation with "my sales representative" who states his main priority is customer satisfaction. I had the GM service récord pulled from the vin number and that's where everything came out. All the previous worked done to it and how it continues to be a problem. The same issues were on during their 42 point inspection but failed to mention so. GM records show which store numbers did what to it before sales. I definitely don't recommend shopping here at any point. read more

Waxahachie Ford - GM internal vehicle report - Car Dealers Near Me - Waxahachie, Texas

When you go into a dealership and ask for a certain amount to pay for a car you expect that amount. When I received my payment info it was more than I had agreed to originally and they won't change it. Also I had to go up there in person because no one answers the phone. Then when I spoke to Dallas in finances he got defensive when I was simply asking questions as to how this happened. I never leave reviews but I have never dealt with people being so blatantly ugly and disrespectful. read more

This dealership is a rip-off. I carried a ford van in for transmission problems. 3 weeks and $8400.00 later, I got it back. They replaced the water pump also. 5 days later it started pouring antifreeze. Carried it back. They said the heater hoses were rotten and leaking. Same heater hose they had off during the water pump repair. Now they want $1000.00 to replace the heater hoses. What a bunch of crooks. Never again. Only gave 1 star because it wouldn't let me post without 1. read more

I have to give credit where credit is due. Waxahachie Ford certainly deserves a lot of credit. I got a new Explorer from Waxahachie Ford in April and was very pleased with the deal I got and enjoyed working with their salesperson, Justin. Unfortunately, we immediately starting having issues with the vehicle. After several service appointments, it became obvious that the car had a defect that could not be repaired. Waxahachie Ford immediately submitted the paperwork to Ford corporate for a buy back. The process was long and tedious with Ford unilaterally closing the case multiple times. Each time this happened, Phillipe Ackerman, the GM would get back on the phone with them and escalate it. Phillipe was also very good about keeping me in the loop and communicating every step of the way, even if the news from corporate wasn't good. After several months of back and forth, Ford weaseled their way out and refused to do anything about the defect. Phillipe and Waxahachie Ford stepped up one final time and took the car off my hands and put me into a new vehicle. I'm sure they took a big hit. At the end of the day, I'm not very happy with Ford. But I am extremely pleased with everybody that I dealt with at Waxahachie Ford. In addition to Phillipe and Justin, I also thank Jacob Street the Service manager and Matt and Josh for helping me with the new deal. The most important thing in the world to me when it comes to buying a vehicle (next to safety) is knowing the dealer has my back. Waxahachie Ford absolutely does. I also bought a Jeep from their sister store this summer and was very pleased with that experience, as well. I have nothing but good things to say about both Ford and Jeep and encourage you to pay them a visit next time you're in the market for a vehicle. Thank you, again. read more

went in there to buy a car and the rep I got was very rude, profiled me and I asked if we could keep in contact and work out numbers so so I can come back up there with cash and haven't heard since. I called and texted and haven't heard a responses. very bad customer service read more

If I ever get my car back, I will never return! An over 3 hour wait for an oil change WITH an appointment is absolutely ridiculous! I've texted Charlie, my service advisor three times in the past hour and heard nothing back! This is totally unacceptable. read more

Terrible service. They always send you to voicemail. I can never get a quick response from them or any updates from them...

Left a car for service 2 weeks ago. I was told it'd probably be ready by the next day. I have not yet received a single update on the car and every time I call I get sent to "my advisor" (Antonio) who never answers neither texts, calls nor voicemail. I have requested to speak to somebody else and hopefully that will get me something. Does he think my car is just a luxury? Moving around with no car is expensive, I am poor. read more

I traded in my 2018 F-150 today and bought a comparable 2020 version. Everyone I dealt with from sales to finance to the manger bent over backwards to help me out. They really care about you, listen to you, and do anything they can to help at this dealership. I would highly recommend coming here if you are in the market. They won themselves a lifelong customer today. read more

Waxahachie Ford - Car Dealers Near Me - Waxahachie, Texas

This review is only in regards to the collision center and service I received in having a vehicle repaired this last month.... The front driver side and front bumper had to be repaired and the reps were responsive and the repair was done promptly. However, in driving home at night all lights on my vehicle cut off, while on the highway! After having a the work checked at another service center, this is how shotty the repairs were done to my car. This is not quality work at all!!! I have never in my life been more disappointed by work done that could have cost myself, my wife, or even my newborn son's life because they wanted to cut corners. I cannot stress how livid I am by the work done, and will never recommend or do business with Waxahachie Ford again! If you value your life and need repairs done, save you stress and money and go find business somewhere else. read more

On July 9, 2021 I was driving from my business. My truck which only has 36,648 miles  (I bought it with 22,428 on it) started to tremble and go into limp home mode. I noticed that a yellow wrench light was on so I drove it slowly back home. I had my children in the truck and it was very nerve racking. I turned off the truck and turned it back on and the lights were gone. The next morning I had already scheduled my truck for it's regular service. I have prepaid servicing at Town East ford in Mesquite, Texas where I originally purchased the vehicle. I had made a complaint to the manager that the truck was leaking a red substance that seemed like clay. To this day it is still doing it.  Ford towed my vehicle that day to Waxahachie Ford in Waxahachie, Texas. The vehicle took a week to diagnose due to a tech being ill. I was told I had to pay $1100 for the inspection which several days later ended in a $17,000 repair bill due to "corrosion" in the fuel system. I explained to the service rep that I fueled my truck in brand named stations and that this seemed unusual. Charlie Lewis stated, "They found corrosion in a sensor", "Seems like someone before you got it may have put gas in it and flushed it and traded it in". They would not help with Ford or extended warranty. Just said pay up. read more

Waxahachie Ford deals dishonestly with customers in the service department. I needed service for my 2015 F150 40K made a 9.30 appt. 19-MAR-2021 got there was told there was a +2.50 hour wait scheduling should have told me their appointments were a joke, Antonio a service agent told me to come back on 20-MAR-2021 at 07.00 am i could get in and out in about thirty minutes, got there I asked how long it would be he told me about +02.00 hours. I will go to anyone but this company again. I have been lied to and about by this company. The only redeeming area they have is their Body Shop excellent service there everything else is a waste of time. Goodbye Waxahachie Ford I will not be back. read more

Changed my oil today and found out that ford had stripped my plug the last time they changed it. They have been changing my oil only because they gave me two year free oil changes when I bought my truck. This dealership has been the only ones who have changed my oil. Be careful when you go there because I have had nothing but horrible service from them, both mechanical service and costumer service. This place has cost me tons of money and headache over them continually screwing me over. They will no long get my business and I would advise the same for anyone looking to visit their business. read more

I have always had a great experience with these guys. The service side has been solid and sales has always been able to find a deal suitable to my needs. read more

Got my baby back !!!!!! Great customer service here, but if you ask me it took entirely too long to tell me my battery was the issue. Almost two weeks. Luckily I was comped with a car due to my car being under warranty. read more

I called the dealership and asked to speak to a service writer to determine if they could fix the death wobble on my F250. I spoke to a lady who said yes bring it in the next Monday they will need it about a week but it probably just needed the steering dampener's replaced. I went in on Monday waited in line in my truck & no one left the service desk and come out to wait on me, I finally had to walk up to the desk and asked the manager if I could get some help. He asked one of the service writers to help me and when I told him my issue he told me that it would take some aftermarket part to fix the issue. He also said I had to leave it and they might be able to look at it by Friday and then order parts so it would be in the shop for weeks. I said no thank you and left; took it to Mac Haic Ford and they got me in the same day and looked at it the next. read more

When I bought my truck I came in with a pre-approval from my bank and they knew that. I requested specifically not to run my credit with anyone else and they did it anyways. No apology at all and no compensation. Every time you call the service department they don't answer and they don't call you back. Service takes way longer than they tell you and quite frankly the staff is indifferent and apathetic. 10/10 out of 10 recommend not coming here for anything. read more

Dear Mark not sure if this will go to  deafening ears but the reality is we  have had such bad service that we in turn regret purchasing our 2nd auto at one  of the 3 locations there, first off our newest purchase has spent more time in the shop than with us and our first payment is due in a few days and the worst part besides being  without a car and having to make arrangements  for our son to be taken & picked up from school was the answering service for the dealership where  a Dee, a Kay and  a very Rude Karen work at and if this is your front line then I'm not quite sure how you can still have  customers at all...the inconsideration and unprofessionalism we experienced was horrendous to the point of tears and overwhelming frustration as their job seemed to make sure no one was available to speak to us, they explained that even though they were not in the same place as the service people they knew they were away from their phones or desk as well as any supervisors  including their own when we asked to speak to one  But instead they yelled back to me what they  couldn't do for us verses how could they be of service to us, a customer calling numerous times with no luck of a  return call or help in our matter of trying to find out the status of  our new-to-us car but has been mostly in the shop instead of with us  which was a huge  inconvenience....and I did call someone else who told me to  ask for Pete we were told he was the person in charge so after calling and asking  for him and the call center hesitated in transferring me for more than 5-7 minutes, "why"? not sure but I finally got through to him and  I told him what was happening and to please please help me as I was close to tears and frustrated, he said he was going to look into it and promise to call me back I  told him Thank you and even though I never spoke to him again he implied through  an email to me he did try but he had no luck and mentioned my voicemail was  not set up so instead he emailed me even though I have no missed calls from the dealership but it can happen I guess and then my husband Junior called up there after he heard how upset your dealership made me and then we started  to receive calls and feedback and status as to when our car was going to finally be ready  and even though we purchased supposedly a very good and expensive warranty per Dustin in final sales/contracts we still had to pay our $200 for a vehicle we hardly have had in our possession since we were sold it at the pre-owned dealership at the Waxahachie Auto Plex and it's cost us lots of money, headache and unnecessary frustration we are truly saddened of the overall  experience that was supposed to be a great time buying my wife her car there after her buying me my truck there it's sad to say it wasn't or hasn't been that great......btw I have spoken to 2 friends/family that we referred to you a few months back and they purchased their family cars there have had very similar experiences with your call center with 2 of the same ladies who again are your frontline people whom are making your company look like a back alley, second hand and unprofessional dealership and my husband and I both talked about it and the next vehicle we purchase WILL be brand new but not at any of the 3 locations that are there we will take our business right up the road from you or to Dallas somewhere else where we will be valued and mostly be taken care of as a valued Customer......Junior & Betty Barajas  P.S. the only reason we returned to your dealership to purchase our 2nd car with you was because of the great salesman Hernan Diaz read more

I'll have to wait to calm down to write a detailed review...Readers Digest Version.....sleezy sales tatics.....

I have done business with many car dealerships over the years and Waxahachie Ford is by far the absolute worst. To be fair, I waited to post this until I could base my review on multiple interactions, rather than just one specifically. From the initial purchase with the salesman, the Finance Manager, New Car Manager, General Manager and Service Manager I have never experienced anything but extremely poor customer service. The salesman was more concerned with eating his lunch (right in front of me at his desk) than helping me buy a new truck. Every question I asked was met with "I don't know" never a "let me find out for you". After waiting 4 hours for my truck to be detailed and asking the status he says, "maybe you can go to the service department and ask, I don't know what to tell you" Really? Who says that to a customer? After that things just kept heading downhill: * Truck delivered to me with hail damage, never mentioned at all. Took them over a week to fix, no one ever would return my calls on the status. Finally after getting the run around for several days and no return calls, I drive up there to find it sitting in a back field unlocked, nothing fixed. * Finance manager lied and told me they provided free tire/wheel warranty and extended warranty. Totally my fault for not catching in paperwork, but after spending 6 hours in a dealership due to awful service I overlooked. When I said I didn't want it and take it out, he argued with me and refused. * Service department fixed a sensor malfunction, brought my truck back to me 4 days later literally covered in mud inside and out. All they say is, sorry we had no other place to park it. Had to pay to have it detailed. * No one ever answers the phone or returns your calls. You walk in to a front desk that no one is ever at, and no one ever looks up to greet you from their desk or asks if they can help. A heard of sales guys stand around on their phones outside the front door, but unless you want to buy a something you can forget about getting help from them. Overall, horrible customer service and attitude from every employee there. If I were the GM/Owner I would be utterly embarrassed by the business being ran here. It's truly amazing how they keep any customer, but if you're thinking of buying a car here, seriously shop around. Most places at least treat you good until they sell you something, this place doesn't even try period, its poor from the start. Extremely unsatisfied. read more

I usually do not go to this dealership due to issues with them in the past. Mostly pushing items that are not needed. I was told that if I came in first thing for an oil change it would take about an hour. I waited over two hours and the vehicle was not even up on the lift. They have no communication between the service staff and the mechanics, so they don't know how long anything is taking. Don't use them. I regret trying them again. read more

This place is horrible and in need of either new staff or better managers or an owner that cares or something, I don't know. 1st time I came here a few months back to get brakes changed, tires and oil changed was a forever ending nightmare that I barely made it through waiting like 4-5 hours in the waiting area with my kids. Service then was the same as today with the older guy with glasses that is incompetent as it gets. He wasn't the guy I started with which was CJ or Cameron which seemed like an alright kid, he was gone by the time I showed up today. The older service employee with glasses needs to find another job that requires less thinking or customer interaction. Not totally his fault tho as it always seems like the left-hand doesn't know what the right hand is doing so definitely a process problem of an incapable manager their somewhere. This is a huge facility full of mechanics, sales reps, etc., yet takes an insane amount of time to get a simple task completed or dare you to ask a question that they don't have to walk around on the phone for 20 minutes to answer. Come time to type up your bill so you can pay, there go another 15 minutes, I mean geez people come on! Told the guy I don't want my tires or oil changed and to bring my truck up front as it's been here for 4 hours now and you can't accomplish anything but a coolant flush in that time!!! I'm thinking the heck with this place let me go ahead and find somewhere else to work on my truck because these people are utterly incompetent and incapable of completing simple jobs they are in business to do. I buy a new truck most every year. This place is the closest Ford dealership to me and most conveniently located. If only they were competent enough to process a simple service transaction or two I would be 1-2 more vehicle sales a year for them. The owner here needs to either get involved with his/her business or sell it cause it's obvious the people and process here are no good. read more

Waxahachie Ford - Backside service area of the worst Ford dealership I've ever had any service work completed at. - Car Dealers Near Me - Waxahachie, Texas

Nuno was our sales man stay away from him. He blew up our phone the day we came in. We filled out an app and everything. We had to call him to check the next day and he gave us the run around about them being busy tieing up things for the end of the month. We spoke to jarred when we complained on nuno and he was suppose to have someone call us back. They never did. But we went to the ford in desoto and got a brand new f150 with an major upside down trade in and received an interest rate half of what we had previously with only 1,000 down. They were short staffed but they did what they could to take car of us and that what counts . at least we got what we wanted just not from this ford. read more

Waxahachie Ford - Our 2017 f150 that we had to get at desoto because waxahachie had such bad service. - Car Dealers Near Me - Waxahachie, Texas

I have been with Ford for about 6 years & NEVER in my life has the service been this bad. This was my first time dealing with this dealership. It took them forever to tell me what was the issue with my car. I called multiple times and could not get a hold of anyone. I feel like to have my car for a week I should have been updated. I was told my car would be ready Monday by the end of the day & that was not the case. They told me it would be ready Tuesday by the end of the day & for the delay they would fill up my tank.. what do you know, they didn't fill up my tank and I had to walk to a whole different lot to pick up my car. I'm use to people bringing a car to you after they have completed a service. Never again!!! read more

The encounter with the employee I had was horrible. When I asked to speak to a manager they just give you the run around. When I called and request to speak to a manager they just told me he's not in. They were extremely rude on the phone not very professional like. On top of they will just hang up on you. When I called back to speak with someone else I was just hung up on. The third time I was told whomever I had on the phone at the time that was as far as I would get to speaking to anyone. This place customer service is one of the most worst places I've ever encountered. I would never tell any of my friends or family to either take their vehicle here for any reason nor would I refer anyone looking for a vehicle new or used to this dealership... Very UNPROFESSIONAL. The only reason I give them one star is there is not a lower rating. read more

I am saddened by the lack of customer service we are receiving from this dealer. We leased a Ford Escape when we lived near by a few years ago. My job has taken us to Austin and we called ahead of the end of the lease for some basic information. Over a week and two sales men later, I've been told that they can't help me. Here's a corporate phone number. Figure it out on your own. I guarantee I will be doing everything possible to solve my problem without that particular dealership ever again. I should have know better from when we started the lease and the managers had to come chase us down in the parking lot to fix what the sales department failed to do. Close the deal with the best option for us. Very disappointed. read more

We originally we bought the Jeep grand Cherokee the beginning of November. 4 days later it rained and when my wife got into the jeep it was soaking wet inside. She took it back the next day. after 3 weeks of calling them and checking on the vehicle (of which they could not locate or was told repeatedly they didn't have it. Then they found it and my wife was told by there service managers that "your car must have been put together on Friday night at 5pm, as they did not install the weather seal around the sunroof". They may want to have this clown work were he has no customer contact! Next we spoke to the Sales manager to get another car delivered as this one would need too much work to get road worthy. He agreed. 3 weeks later they found a vehicle. We went back to resign papers for this car, 3 days later we are back in signing papers again as the Finance manager put the wrong dates on the paperwork. My wife then found better financing but the finance mgr screwed up that paperwork so the credit union is calling us today 12/31/18 to tell us the first payment is due 1/2/19. Originally they told us the fist payment would be due 3/2/19. But because the finance manager failed to tell them that this was the second vehicle, we pay the price. Obviously this will be the last time they will see any of our money!! read more

J.T. was AWESOME! He made the whole process pleasant! No hassles! Would definitely recommend!