I had an emergency tow today through AAA and Jackson was dispatched to assist me. What an angel! I…read morecannot thank him enough. He was very kind, professional, and courteous. He helped calm my nerves in a very stressful situation. He very quickly towed me and my car home. I cannot express my appreciation for him enough. Thank you very much, Jackson. I would definitely recommend Napa Valley Towing Co. on Jordan Lane in Napa.

0 stars should be an option for this company. Shame on you Salvador for having "one flat bed" only…read moreand telling me you can't take my car home today but can leave it in your yard and bring it to me "first thing tomorrow morning" which I'm sure is a fat lie. This whole company shady and your reviews clearly demonstrate that it's shady because your company was tryna make quick cash off your previous customers who were in desperate times. I've been stranded in Napa for about 3 hours now . I'm pregnant and I work at 8 am tomorrow. I don't know why or how you have a contract with triple A but I'm gonna do my best to make sure you lose it. I'm so pissed off and I clearly have all the time in the world to make this review because I'm stranded. crazy thing is if you would've sounded at least a little bit apologetic or sympathetic on the phone I wouldn't have wrote this review but you wanna speak to me like an asshole.

Top marks to Jeffrey, the A and T Towing driver who responded to my call to fetch me and my…read moretwo-month-old Tesla, which had a flat tire. This is my fourth flat tire on a Tesla within one year ... and my son has had six flat tires within one year on his Tesla. In contrast, my wife has driven the same roads as we do for the last six years with her BMW times three and has never had one flat tire. Elon! Please care as much about providing great tires as you do about making great cars! Anyway, we are thankful that there are companies like AT&T Towing to respond to our emergency calls. Their driver, Jeffrey, arrived within 30 minutes of my call to fetch me and my car and take us to the nearest Tesla depot. I rode in the cab with Jeffrey. He was pleasant, courteous, thoughtful... a really smart young man and I want to shout out and give him 12 out of 10 stars for making me feel fine in an unusual situation. Way to go, Jeffrey!

Hung the phone on my face when I asked for fuel delivery. I would not recommend for any urgent or…read morecritical services. Not reliable.

Provided thorough information on how to manage a loosened front bumper while waiting to get it…read morerepaired. Excellent service!

I called around 12 AM needing help and Roberto answered right away. He was incredibly kind,…read morepatient, and genuinely helpful from the start. What stood out to me most was that he wasn't just trying to make money off a tow and he actually wanted to help me make the best decision possible. He even suggested an alternative option he thought might work better before towing, which I really appreciated. Everything he says on his Yelp page is completely true. He genuinely sounds like someone who cares about helping people and making sure they're okay, especially during stressful situations. He even asked me to follow up with him afterward, which shows how much he truly cares. You can tell he's just a genuinely good hearted person, and he absolutely deserves every great review on here. Thank you again, Roberto!

Helped me out in a big way today. Friendly, Timely and not to mention free dog therapy because he…read morewent above and beyond with a ride home. Highly recommend.

He arrived quickly and was friendly and professional. He went above and beyond to be sure…read moreeverything was right. I would call on him again.

Customer service was very friendly but actually service was bad. 60 minute ETA was actually 5 hours.read more

I usually call my insurance when I need a tow but the wait was just way too long. Almost two hours…read morejust for a tow across town. So i decided to call Rush towing. Thankfully Barron was able to assist me today. Im the type of person that ALWAYS has something wrong with their car, and always left waiting at least an hour or two for a tow. Barron arrived in well under 30 minutes, made sure i was clear out of danger before he began to help with my car. What was even better was that he followed me a couple of miles to a gas station to make sure that everything was okay and ive never even experienced this even with my own insurance. For someone that is seemingly always calling for a tow this was the best service ive received and i would definitely recommend for anybody that wants some quality service in a stressful situation.

I cannot thank Fred enough for his help. I was broken down for two hours waiting for AAA who never…read moreshowed up or called and our vehicle was blocking traffic with oil all over road. Sadly the Lamborghini had a Rod go thru the Oil Pan. I called around and got some crazy towing quotes ranging from $250-$300 per hour with a minimum 2 hour charge. Lucky for me I found Fred and he was able to help out for a flat rate that was lower then other were going to charge me for an hour. When he arrived he saw all the oil and blocked traffic and called Napa Fire and they took the time to clean up the road so nobody would drive thru the oil and have an accident and potentially get injured. Fred got our car out of harms way and back to our storage facility in Sonoma. These guys are a great alternative to AAA for high end cars that AAA will not tow. Also as a FYI if AAA cannot get you towed they will reimburse you up to you policy terms.

My car broke down on highway and Fred was there to rescue us. He was very professional and…read moreinformative. Great customer service.

Very nice guy he has helped me out a few times and knows what he is doing. He is a long standing…read moreSonoma business.

What a great towing service. Responsive. Kind. And super helpful. I was having a hard time with my…read moreFOB and my hybrid SUV. Turned out my battery had died and it was somewhere under an air filter under the hood. Couldn't even jump it or replace it on my own. He came out. Checked out the connections, checked the battery charge level and got me charged enough to get it to a service station. Highly recommend and would absolutely call upon his services again.

Sat here for almost 2 hours last night waiting on them. They never showed…read more These guys are contracted to tow the cars that are illegally parked in our apartment complex. We've had to call them multiple times because someone is always illegally parked in our spot. They've only shown up once, and now they have blocked my phone number so i can't call them.

Stay away! He will not come by to tow cars - even when in a fire lane or clearly marked "No…read moreParking" area. Explaining you are blocked in or our makes no different. I just got off the phone with him and he assured me "people are allowed to park there." Which is clearly not the case as I pay for this garage space. He then proceeded to hang up on me and refused to answer my return calls and then blocked my number.

You guys do Understand that This business is Different than Vine towing and GrapeTown Towing…read more. Vine Towing is Now AnyTime Towing and GrapeVine Went out of Business Decades ago.. GrapeTown Towing is a new company that started last year giving others heads up before they Rant

(It would appear this place has 2 Yelps...more horrible reviews under Vine Towing) Today at Noon my…read morecar broke down in the pouring rain. I called my insurance company to request roadside assistance. They called Grapevine to come tow me. I got a text message at 1:23 PM telling me that Grapevine would be there within 50 mins and to call them if I needed more info. At 2:17 PM I called simply to get a re-estimated time frame (As 50 mins had basically passed) I work on phones all day myself, and am well aware being nice on the phone is the best policy when calling into a company. So out of habit, I always start conversations very pleasantly, and would end a conversation before ever escalating a situation. I stated that my insurance company had contacted them for towing and I just wanted to know when to expect them, as it had been 50 mins. The man on the phone was extremely rude right off the bat, and in a 1 minute and 56 second call not only did he make me cry becuase I was very confused by his approach, but he canceled service and hung up on me after I told him I had been in the rain since noon. When my insurance called to ask why, he lied and told them he canceled due to maintenance issues. I obviously would suggest avoiding this company at all costs. How dare you do this to a woman stranded in the rain simply wanting to ask for a time frame.