I had an emergency tow today through AAA and Jackson was dispatched to assist me. What an angel! I…read morecannot thank him enough. He was very kind, professional, and courteous. He helped calm my nerves in a very stressful situation. He very quickly towed me and my car home. I cannot express my appreciation for him enough. Thank you very much, Jackson. I would definitely recommend Napa Valley Towing Co. on Jordan Lane in Napa.

If I could I would give zero stars. Napa PD had our vehicle towed here after a bad accident. We…read morecalled the day after the accident to get my husband's work stuff out of the car. The manager told us to come down and someone would let us in. Once we got there the gentleman told us he would let us in for $100. I told him no one told us there was a fee and we didn't have cash. So he said he'd do it for $20. I told him we didn't have any cash. He was extremely rude and went inside amd shut the door. I tried to call the manager and the gentleman came back outside and did call him. The manager then told us it was $150 to get in but he'd waiver it. We got a lien notice that they where going to sell our car. My husband was hit by three cars so we had to wait for the police report. I called the tow yard to find out if our car was still there. The man told us it wasn't. The insurance had settled it. I told him the police report just came back. Where was my car? He then hung up on me. I had to call Napa PD to get ahold of them to see where my car was. I also called AAA and filed a report because AAA is contracted with them. This is the worst service I've ever experienced. Not only is our car totalled and we have to deal with car insurance but these people at Napa Valley Tow dont make the experience easier.

Dave at A&T Towing was incredibly helpful and provided exceptional customer service. We contacted…read moreA&T towing as we had left our keys in our trunk and required a vehicle lockout service the next morning. Dave was able to help in a prompt and courteous manner. Thank you, Dave!

If your vehicle gets towed by Napa's PD, and they use A&T as the contractor / impound lot, keep…read morethese points in mind. Neither the A&T staff nor the PD shared this info, so try not to learn the hard way! - You have to get a release form from the police dept before you can retrieve your car from A&T. But you need to show registration and proof of insurance to get that form, so you may need to go to the lot first, to pick these papers up from your vehicle. - A&T told me the police form would cost $80. Nope, that's $280 for the release. - The impound is $100 a day, plus $250 for the tow from A&T. - You may have trouble reaching them on the phone number listed on their website, in which case go to the location on South Coombs.

I called around 12 AM needing help and Roberto answered right away. He was incredibly kind,…read morepatient, and genuinely helpful from the start. What stood out to me most was that he wasn't just trying to make money off a tow and he actually wanted to help me make the best decision possible. He even suggested an alternative option he thought might work better before towing, which I really appreciated. Everything he says on his Yelp page is completely true. He genuinely sounds like someone who cares about helping people and making sure they're okay, especially during stressful situations. He even asked me to follow up with him afterward, which shows how much he truly cares. You can tell he's just a genuinely good hearted person, and he absolutely deserves every great review on here. Thank you again, Roberto!

Roberto was great. He talked me through the logistics on my Tesla. I'm glad that I used him.read more

Helped me out in a big way today. Friendly, Timely and not to mention free dog therapy because he…read morewent above and beyond with a ride home. Highly recommend.

He arrived quickly and was friendly and professional. He went above and beyond to be sure…read moreeverything was right. I would call on him again.

Customer service was very friendly but actually service was bad. 60 minute ETA was actually 5 hours.read more

I usually call my insurance when I need a tow but the wait was just way too long. Almost two hours…read morejust for a tow across town. So i decided to call Rush towing. Thankfully Barron was able to assist me today. Im the type of person that ALWAYS has something wrong with their car, and always left waiting at least an hour or two for a tow. Barron arrived in well under 30 minutes, made sure i was clear out of danger before he began to help with my car. What was even better was that he followed me a couple of miles to a gas station to make sure that everything was okay and ive never even experienced this even with my own insurance. For someone that is seemingly always calling for a tow this was the best service ive received and i would definitely recommend for anybody that wants some quality service in a stressful situation.

I cannot thank Fred enough for his help. I was broken down for two hours waiting for AAA who never…read moreshowed up or called and our vehicle was blocking traffic with oil all over road. Sadly the Lamborghini had a Rod go thru the Oil Pan. I called around and got some crazy towing quotes ranging from $250-$300 per hour with a minimum 2 hour charge. Lucky for me I found Fred and he was able to help out for a flat rate that was lower then other were going to charge me for an hour. When he arrived he saw all the oil and blocked traffic and called Napa Fire and they took the time to clean up the road so nobody would drive thru the oil and have an accident and potentially get injured. Fred got our car out of harms way and back to our storage facility in Sonoma. These guys are a great alternative to AAA for high end cars that AAA will not tow. Also as a FYI if AAA cannot get you towed they will reimburse you up to you policy terms.

My car broke down on highway and Fred was there to rescue us. He was very professional and…read moreinformative. Great customer service.

Very nice guy he has helped me out a few times and knows what he is doing. He is a long standing…read moreSonoma business.

What a great towing service. Responsive. Kind. And super helpful. I was having a hard time with my…read moreFOB and my hybrid SUV. Turned out my battery had died and it was somewhere under an air filter under the hood. Couldn't even jump it or replace it on my own. He came out. Checked out the connections, checked the battery charge level and got me charged enough to get it to a service station. Highly recommend and would absolutely call upon his services again.

Sat here for almost 2 hours last night waiting on them. They never showed…read more These guys are contracted to tow the cars that are illegally parked in our apartment complex. We've had to call them multiple times because someone is always illegally parked in our spot. They've only shown up once, and now they have blocked my phone number so i can't call them.

Stay away! He will not come by to tow cars - even when in a fire lane or clearly marked "No…read moreParking" area. Explaining you are blocked in or our makes no different. I just got off the phone with him and he assured me "people are allowed to park there." Which is clearly not the case as I pay for this garage space. He then proceeded to hang up on me and refused to answer my return calls and then blocked my number.

You guys do Understand that This business is Different than Vine towing and GrapeTown Towing…read more. Vine Towing is Now AnyTime Towing and GrapeVine Went out of Business Decades ago.. GrapeTown Towing is a new company that started last year giving others heads up before they Rant

(It would appear this place has 2 Yelps...more horrible reviews under Vine Towing) Today at Noon my…read morecar broke down in the pouring rain. I called my insurance company to request roadside assistance. They called Grapevine to come tow me. I got a text message at 1:23 PM telling me that Grapevine would be there within 50 mins and to call them if I needed more info. At 2:17 PM I called simply to get a re-estimated time frame (As 50 mins had basically passed) I work on phones all day myself, and am well aware being nice on the phone is the best policy when calling into a company. So out of habit, I always start conversations very pleasantly, and would end a conversation before ever escalating a situation. I stated that my insurance company had contacted them for towing and I just wanted to know when to expect them, as it had been 50 mins. The man on the phone was extremely rude right off the bat, and in a 1 minute and 56 second call not only did he make me cry becuase I was very confused by his approach, but he canceled service and hung up on me after I told him I had been in the rain since noon. When my insurance called to ask why, he lied and told them he canceled due to maintenance issues. I obviously would suggest avoiding this company at all costs. How dare you do this to a woman stranded in the rain simply wanting to ask for a time frame.