My child was seen by one of the sports medicine doctors and received excellent treatment. He was…read morepatient answering all of my questions and gave us thorough service with imaging/referral/follow-up. What is important to me as a parent is a knowledgeable, personable, and mild-tempered doctor who is easy to communicate with. I found that here.

We have a 17 year old and an infant. We primarily see Dr.Decker, Dr.Massanelli and lactation nurse…read moreZoey. We have also seen Dr.Gray on occasion. Excellent Care from all, including the office staff and receptionists. Everyone works well together to care for our family. We recently moved to the area and my concern was finding the best. I'm very thankful for this team.

I tried many many times with this place. I'm a first time…read moremommy and I had concerns of my daughter and I go there and they tell me she's fine and they make me feel like I'm crazy. Like it's all me making it up. I take her to Texas children urgent care because she wasn't getting better and sure enough same day the Texas children says she has a ear infection in both ears and the flu. Ever since i never will go here again. I always have concerns about my daughter and they brush it off. I don't recommend this place for new mommies and daddy's. You will need to go to a more thorough dr that takes the time to hear your concerns and understand your baby's needs.

I love them , all of them , they see both of my babies and both of them love them , they are very…read moresweet , they remember your kids name and remember who you are, very good communication when it comes to appts , very understanding when it comes to being late , most of all Cassandra really has my heart, wether I bring one or the other , she always ask how the other one is doing I highly recommend parents in care pediatrics

Some of the reception is extremely unprofessional lobby is…read morehot and an absolute mess pushing a narrative and not allowing parents to make informed decisions I would stay far away from here

Dr. Farella is by far the best doctor! I did not know what to expect as a first time mom and she…read morehas made every decision and plan for my baby so easy! We moved recently and will still make the 45 min drive to see her!

I have been coming to this pediatrician for 6 years…read more My experience started when I needed a dr to visit my son at Texas Women's. I had picked a pedi but when Dr. McGrann & another dr visited us in the hospital I felt all these warm fuzzy feelings you want for your first baby. Despite the traveling I would need to do to see them, I decided to switch and Dr. McGrann was our pedi for 6 years. She is so incredibly patient and kind and has wonderful bedside manner especially to new parents who feel a little lost. More than once she went out of her way for my kids after hours to help over the phone when we had minor emergencies. She even followed up every time. However, the other doctors at the facility (who you have to see if your dr is out) just we're not my cup of tea. We saw all of them including and a few who have now left the company that I did really enjoy. For those I didn't mind not getting in with our dr. However, since I've had my youngest in the last two years I've had to see a few drs who have made me less than comfortable (one in particular who is brand new) bc I don't have the same views as some of them (like with newly added pokes or getting tubes for my kids). I often felt pressured to get tubes for my kids despite me continually telling them from my own research that I didn't feel like it was the answer for my family. I blew it off and chalked it up to probably every dr would feel the same because I am always asking out of the box questions, looking for alternatives, and challenging the textbook answers. I did deal with ongoing ear infections with both of my children but felt I had gained control of them for the most part. However, they would occasionally get them back if they got a cold. Recently it has gotten to the point where every time I try to schedule an appointment neither of the two drs I prefer (Dr. McGrann or Dr. Savrick) are available at either location I visit. For a while, my daughter didn't take well to antibiotics and they would never kick the ear infection, so we had one long ear infection that we couldn't get rid of. This took place through her 15 & 18m appointments. Then we had a change in work and insurance so we had a period where we couldn't visit. I enrolled my daughter in a new daycare and like many they require a bill of health to attend. I called in July and neither dr was available from what this person told me for months. I honestly was fed up and at this point just wanted something closer and to see an office with a clean slate since I have gone so long not being able to get apts with our drs. I called to ask if I could get the paperwork signed since she had not been sick other than the ear infection and they told me only if we came in, yet they didn't have any apts for months per my last call. A month later when I called to ask again they suddenly had available apts and the office manager was incredibly rude insinuating I was lying about not being able to get an apt and suddenly they had room. I'm blown away. Genuinely baffled. I'm disappointed. I felt strongly that Dr. McGrann was such a wonderful mentor to me as a new mother and am so sad to leave her, but the office situation and the never getting an appointment is not working for us anymore. I will add however, I was always able to get a sick appointment in the same day if I called first thing in the morning & I am forever grateful to how Dr. McGrann took care of my children for the last 6 years. I will genuinely remember her and her patience with me and my children for the rest of my life, that is how kind she is!

I wish the doctors at Bootin Savrick would listen to how ANA PENA treats the patients over the…read morephone. She is v-e-r-y rude, will talk over you and hang up on you. All it takes the physicians/owners is to listen to the recorded conversations and make an assessment if the manner in which Ana Pena treats the clients is at all professional. She needs training on professionalism and if being polite is not one of her skills, perhaps she shouldn't work there. Unfortunately, it just happens to be this individual. The young lady who sits in the front desk at the Pearland location is beyond nice and she always greets me and my child by name. I have now spoken with the nurse, MARIA CORTEZ and the manner win which she handled my call was very professional.

I always have a good experience here. Wait time is short and always get my questions answered.read more

From the front desk all the way to Dr Wilber, everything was wonderful. Amazing staff and an…read moreamazing doctor. I couldn't have asked for a better first experience. I would highly recommend.

First impressions are big for me. That nerve wrecking moment when you have to find a new…read morePediatrician. Was very impressed with his bedside manner, no rushed answers ( )..Took his time to examine my daughter. And the front receptionist professional/pleasant !

We have been taking my kids to her office in Houston medical center before she move to Pearland…read more Although, we drive an hour to get to her office at Pearland, but it worth the trip every time we need her. She is very professional to the point that the kids get excited when we want them to go and see Doctor Vaz. She is fantastic, she care, and she takes her time to communicate with parents.

we continue to adore our Pediatrician. we have also been seen at the Houston location and had a…read morevery good experience. so very grateful to be seen same day when necessary. Dr. Vaz continues to be a sound source of guidance when treating the seasonal allergy outbreaks we experience.

I've been trying to make an appointment for my child but no one picks up every time I try to make a…read morecall, I'm always left on hold and even when I hang up and hours pass they don't even try to contact me to see why I even called. I thought maybe they are busy, maybe this and maybe that but honestly I'm starting to think they are purposefully not picking up calls. It is extremely upsetting that you're calling a a pediatrics with a well known name just to be let down cause their customer service sucks and they will never answer the phone. And the fact that they try to refer you to a website, my chart or whatever but don't do nothing to fix their customers service. Sometimes it is easier for people to call.

My son went here and was prescribed a couple of medications that were constantly out of stock. I…read morewas aware so was the prescribing doctor. Hunting high and low for these meds and finally found a place that had them in stock but limited quantity. Medication is a controlled substance so it can't get transferred from one pharmacy to another. Called about 2.5 weeks ago to send the Rx over to the new place and up until today nothing has been sent over. I have called at least 2-3x a week and emailed to no avail. I actually got a call back Friday and was told it would get done, today I called with the pharmacy to confirm if it had been sent over and it hasn't and was told by the staff member, " they have no idea when the doctor can get to it". This is not very assuring for care for a minor with mental health issues. There is no sense of urgency from the staff or Doctor. On top of it, the staff I've talked to about this issue, all but one has been somewhat rude and lack customer service. All Texas children's pediatrics clinics I have had a great experience with but have lost faith in this particular office.

Dr. Pate and Dr. Arnal are both amazing doctors who really listen to both parents and children. My…read morekids have been coming here since birth and they always do a thorough job with loving care. I feel so blessed to have them and their entire staff care for our kids! Their staff is amazing, the nurses are great, and Ms. Janie is so sweet. They are diligent and hard working.

My daughter sees Janet Pate for her pediatrician. She is less than six months old and I feel like…read moreDr. Pate is the best advocate for us. I am a nurse myself, and can be picky at times for patient care but Dr. Pate has put me at ease and I feel that I 100 percent have the best pediatrician in all of Houston. I work within a large pediatric hospital, and for me to step outside the system to seek my own pedi is huge and speaks for Dr. Pate's capabilities. Dr. Pate has actively listened to all of our concerns, took account my personal health history, and truly been there for our family. She is also available at all hours for emergencies via her electronic communication service. 20/10 would recommend Dr. Pate and her office staff.

Wanted to share an update since my last review. I have since been educated why the alcohol…read morequestions were so very important for the treatment I was being considered for. .... So... then --- good care, good quality... but it does get very tedious to call the main line every single time before they transfer you to the appropriate location... 4 stars ....

We came here because a neighbor highly recommended it. Unfortunately, we have not been huge fans of…read moreKS since switching here. It's pretty hard to get an appointment in an acceptable time frame. Like, you might be waiting weeks to months to get in. I made an orthopedic appointment with Methodist because I couldn't get in here for FOUR WEEKS. Methodist I got in NEXT DAY. Oh, and if you're sick and need to get in, don't expect to see YOUR doctor. You'll see someone but 99.999% chance it won't be your own doctor. Like another reviewer mentioned, this places is EXPENSIVE AF. I came for a routine physical with routine blood work and had a balance... this is because they charge so dang much that insurance won't cover it in full. Therefore, when it was my husband's turn, we stated that we would not be doing our lab work at Kelsey anymore and requested that the lab slip be sent to another lab. They were hesitant but eventually agreed. Just for reference, to check Vitamin D level, Kelsey charged $153... Quest is $56. And maybe from now on, I'll request a quote before agreeing to any service they provide to be made aware of costs ahead of time. Honestly, the cost here is so much. Sick visits are nearly $200 whether they are in person or virtual. Don't get me wrong, we do really like our kid's doctor here. (We didn't like our PCP but she's since left and) we love the NP we saw. This place is nice for those looking for "one stop shop." See the doctor, get labs/tests, get your meds at the pharmacy but you'll PAY for the convenience. Honestly, I'm not sure if we'll stay here forever. Maybe we'll shop around some more.