THE best internet provider in Toronto PERIOD I've been with…read morethem for several years and I have never had a single problem. They have extremely efficient and pleasant personnel and the most reliable internet service I've ever had, with reasonable prices (that never get jacked) to boot....kind of the opposite from the ratbastard telcos you're used to. I cannot recommend them highly enough and if you're fortunate to be in an area/building where their service is available, you'll be sorry if you don't sign on.

This is a short term review for this ISP. Having been with a single service provider for over a…read moredecade one tends to be vary of the new upstarts when it comes to an essential service like internet. I was curious on switching my ISP as the fees kept creeping up and even with my well negotiated contract I was looking around for a new service source as didn't know what options I would have when renewing. I will give dotto one kudos for being persistent as after they initially got my contact they kept following up and even made it an easy decision to switch to their service with the penalty from the current provider. The installation was smooth and was done within an hour. I have a somewhat complex setup at home with some legacy equipment blended in with new tech. There was a technical glitch with the hardware on the legacy tech that made me connect with their support line a few times. They are quite helpful and being a smaller operation you even get the people who have dealt with your issue before hand. Believe me it's a big time saver not having to explain the issue again and again. With a few adjustments and troubleshooting on both ends I am satisfied with the service I have. I will update in the long run but so far a solid service. Update for long term usage. It has almost been a year and the service and support have been rock solid. A rarity IMO for the service industry in Canada. I am talking about no service calls requests after the initial issues, billing. The tech support went out of their way to help me out with a tech issue I was having initially. Updating to a 5 star rating (rare feat)

I have been with Beanfield twice now and both times have been an excellent experience. Positives…read morefor me: 1. Up-front, haggle-free and worry free pricing. 2. Excellent customer service at all levels I have dealt with - installation technicians, and customer service on the phone and via email. 3. I like to support small/medium sized businesses as much as I can. 4. They use their own infrastructure (cable lines.)

Greedy company raising prices on customers with no improvement to service…read more Slowly buying independent ISPs across Canada and squeezing people for more money

Great staff, knowledgeable with amazing deals. They go out…read moreof their way to help with you cell phone or tv signal needs

The owner is really knowledgeable. Very pleasant speaking…read more Stayed within my budget and was very helpful!

I have been a customer of Acanac for over 10 years, but these last few years have not been among…read morethe best... far from it. Don't expect to get 50 Mb/s if you've paid for it... I have never even reached 30 Mb/s with my latest contract. So, I upgraded to a 500 Mb/s fiber optic speed, with new equipment and everything necessary for good service. However, even this time, Acanac still cannot deliver what they promised in their contract... even if they really want to provide good service, they simply cannot. After a month of wasting a lot of time on phone calls with support, I still don't consistently get 150 Mb/s today... and yet, I continue to pay for the 500 Mb/s in this contract. It's regrettable. ---------------------------------------- Je suis client chez Acanac depuis plus de 10 ans, mais ces dernières années n'ont pas été parmi les meilleures... loin de là. Ne vous attendez pas à avoir 50 Mb/s si vous avez payé pour cela... je n'ai jamais eu ne serait-ce que 30 Mb/s avec mon dernier contrat. J'ai donc opté pour une vitesse de 500 Mb/s en fibre optique, avec du matériel neuf et tout ce qui est nécessaire pour un bon service. Mais même cette fois-ci, Acanac ne parvient toujours pas à fournir ce qu'elle a promis dans son contrat... même si elle veut vraiment offrir un bon service, elle n'y arrive tout simplement pas. Après un mois passé à perdre énormément de temps au téléphone avec le support, je n'obtiens toujours pas aujourd'hui une connexion de 150 Mb/s de manière cohérente... et pourtant, je continue de payer pour les 500 Mb/s de ce contrat. C'est lamentable -------------------------------------

I've been with Acanac for the past 10yrs and i was "happy" until ... last 2 years! Customer /…read moreloyalty Dept. are horrible, no escalation possibility by being transfer to supervisors/management, no email, only one phone nr.. customer service GODS. I already wrote a complain to Commission for Complaints for Telecom Services. Stay away from Acanac!

I have had my wifi service with eyesurf for several years & I couldn't ask for a better company. I…read moream going to switch my .cable & home phone over to eyesurf. They have always been good & I have never had any problems with them. I highly recommend this company. Ontario Canada

From the owner: Eyesurf is a internet and VoIP phone service provider for residential and buiness clients. We offer…read moreunlimited downloading, no contracts and many speed options to choose from. Contact us for more information.

They don't tell you about all the hidden charges like equipment fees or there extra service charges…read morethat get tacked on. poor customer service where they will not answer your questions but give you a line of BS.

An appaulingly bad company. Customer service and technical…read moresupport for internet is nonexistant. You cannot get through to them. When you call customer care, you are asked to leave a message, then immediately disconnected. Technical support is not support. I have been forced to use their webmail, that is 35 years out-of-date, because they will not help me set up an email client on my computer. When you call them, you are frequently cut off after a minute or two. DO NOT USE PRIMUS, YOU WILL DEEPLY REGRET IT.

I got my fibre optic installed today and the two technician, Nathan and Ryan, and the service was…read morevery amazing. They were extremely helpful and were a delight to talk to. thank you very much for the install

I signed up for a $35/month BYOD plan with pre authorized payments. I was told there was a setup…read morefee, but the amount wasn't disclosed. When I set up payments, Virgin's system offered to process the setup fee as a one time payment for $134.50 (why is this so high?) and confirmed it would be processed in 3-5 business days, with my balance showing as zero. I saved the confirmation. After the due date, I received a notice that I was late paying the set-up fee of $134. Customer service chat rep explained that the system "doesn't actually process one time payments" and "the system just says does that" and said I should have known this message was false. I was transferred to an accounting representative who repeated the same explanation and when I asked if he could just process the payment now - No, he wasn't authorized to accept payments. The $134.50 fee itself doesn't match any published Virgin Plus fees for a BYOD plan. The next month, I received a $40 bill instead of the agreed upon $35, and the bill needed to be paid. Curious, I asked the chat rep about the extra 5 and to check my preauthorized payments, I was told the system "just hasn't taken" it yet, the extra charge is tax and the best part "You don't need to contact us anymore, just read your contract." On their website, they state they are proud of their award-winning customer service. I've now requested that the $134.50 be corrected, but overall the experience has involved unclear billing, inaccurate system messages, and unhelpful customer service. I cannot recommend Virgin Plus based on this experience.

Awesome and professional service when signing up for a BYOP plan! Definitely would recommend…read moreWarren, he is a gem!

This is the WORST company ever! I order internet from them, they assured me that a technician would…read morebe here on a Saturday between 8-5 to install it. We waited all day at home & no one showed up. I spoke to an agent on the Sunday & they assured me someone would be in touch to rectify it. Low & behold no call came. The following day (Monday) I again had to contact them & I asked for the escalation department. Spoke with an agent, she assured me that the following day (Tues) a technician would be here between 8-12....i took the day off work & again waited & no one showed up. Absolutely ridiculous & completely & utterly incompetent. If I could leave zero star rating I would. Glad i didn't get stuck in a 2 yr contract with this horrendous company

I returned to Bell after 20 years with Rogers and Virgin…read more In my first week: - I got billed before any services/modem were delivered - got 5 telemarketing calls in 3 days. All hang ups - bell owns virgin. They still refused to waive the $80 activation fee - I phoned them twice, spoke to a loyalty manager, asked them to stop calling and either text or email. They "noted this in my file." They keep calling. Neither Rogers nor Virgin were ever this awful. Bell Canada: why would you treat a returning customer this way? Have you heard of CRM? If you hate your customers so much, get out of telco.