Dealing with SIMED is like having a tooth pulled! It is a painful ordeal. The people are dismissive, inattentive and rude! I have been trying to get someone to return my call about a bill for a long time with no attention. Yet I keep getting a damn bill and finally a nasty letter. Here's the deal SIMED. You call me and talk to me about the bill or you will never see a dime. You want to be rude and ignorant to me I can turn it around on you. People of Florida hear me now. Stay away form this medical practice unless you have the patience of Job or don't care about good medical intervention. I have no message from you in my box. Do you have a policy of no calls to patients? I want to speak to someone. I will not pay a bill for which I have no understanding. I am within my legal rights to refuse until I have an understanding as to this matter. I need to hear from the billing department. I have placed several calls and NO ONE returns my call. What is wrong with this company? Horrible patient care!!!! Call me!! I am disabled and you are causing me great distress. STOP MISTREATING ME!!!!! read more

i've been dealing with SciMed for two years. And I do mean dealing with them. Their billing has been incorrect, they have been dishonest with setting up appointments, and refused to renew my prescriptions unless I came to see them again. I think the staff cares about staff cares about the patient. It's apparent to me that their business gets in the way. I'm go anywhere else! read more

The staff at SIMED is horrible letting you know that they couldn't care less about you or your care. I can't rid myself of them fast enough! Save yourself and do NOT expect good results if you go to SIMED for help! read more

Do not go to their urgent care if you are truly seeking urgent care! If I hadn't gotten myself out of there and to North Florida ER any later than I did I would have been intubated! I pulled into their so called urgent care with an asthma attack which later to find out my oxygen was in the 60's! They refused to help me and made me sit in my car and passed me thru 5 different nurses on the phone. One actually came out to my car and still refused to help me. Anyone that knows asthma knows that you can't speak when you can't breathe!! Why make me speak to so many uneducated people! read more

x-rays were ordered for me on july 19 and i came in july 20 to have them. i fell in bat hroom and hurt my back. i feel it is critical to have the report back by the next day. it is thursday july 22 and i was told it takes 3-5 days to receive report. that means i probably won't get the report until next week. its outrageous that your service is so poor. i could have gone to invision and gotten back same day. you must send them by slow mail read more

What's the point of having a phone if it just going to end up in voicemail. I've tried several times and have left a voicemail. It's been 24 hours and still no cigar. I work and when I call at the time that I call it's because I am available at that time. I can't wait for them to call me when they want too because I might busy at that time and won't be able to answer and will have a WHOLE other day for them to call me back. They are losing so many customers all because of some lazy people who can't answer a simple phone. read more

Having to constantly wait 45minutes to an HOUR to see your doctor is wrong ! Then when you ask the reception behind the counter cause they are 45 minutes late and she says let me check and goes around a wall talks to someone who then looks around the wall then hides quickly and then you hear laughing which is uncalled for !!! read more

I would never recommend Dr. Glover and her assistant Angela. Assistant is completely unprofessional, and apparently they can't be trusted to follow thru. read more

Nothing wrong with the Doctors & Nurses they are great. It's the Management and Billing that sucks.

Quality of service has declined severely ,its impossible to call and expect to talk to anyone , you have to leave a message and hope for a reply .I have seen several doctors there over the years and only one is worth his salt , as far as I am concerned the service has declined continually over the years. They take your money but rarely earn it ,customer service does not exist . read more

when dr. elizabeth & her husband were there it was great. they were the best doctors ever. my problem is with their billing dept. they overcharged me several hundred dollars (and i *paid* that), & then put me in collections!! it's on my credit report & now (5 yrs later) i'm STILL trying to straighten it out. horrible billing dept... read more

This place has exceeded bad service and moved into the realm of malpractice (really no practice) as far as I'm concerned. I have had two horrible experiences there so I finally wrote a review to let other people know. The first bad experience was with my daughter, about 6 months before the COVID epidemic. She was sick and had a severe asthma attack while in the waiting room. I asked for a nebulizer since she was having trouble breathing. In a very dismissive, casual manner - they said she had to be inprocessed before they could give her a treatment. I asked them to hurry up and they told us to wait and just let us sit there for what seemed like ages while my daughter struggled to breath. I started to get very agitated watching my daughter suffer, knowing that all she needed was a nebulizer treatment. The nurse and receptionists were downright cruel and refused to speak to me or move faster to give her a treatment. I literally called an ambulance while sitting in their waiting room. Yes - I had to call an ambulance while sitting in an urgent care waiting room because my daughter had an asthma attack that could have easily been treated with an albuteral aerosol- a very basic treatment for someone having an asthma attack. So, the employees and nurses at this establishment failed on so many levels it is astonishing. They dismissed a sick child, struggling to breath and refused to treat her asthma quickly. They also failed to calm an increasingly agitated and concerned mother and indeed, made the situation so much worse by being rude and dismissive in the midst of a scary medical episode. I wish that I had spoken to a lawyer after this happened and regret that I didn't pursue this in some way - I should have at least contacted their legal department to let them know what happened and to request they pay the hundreds of dollars I owed for the ambulance. read more

New patient and cannot get Jenn, the new patient coordinator in primary care, in Gainesville Florida to answer the phone or call back. Have left multiple messages and ring the phone number but nobody ever calls back. It's been 4 weeks since my first phone call. Don't waste your time here. Go to Gainesville Physicians instead. They are much nicer and actually answer your call right away. read more

Awful experience. A disgrace to the medical profession. Thankfully my only encounter was with lab staff and urgent care clinic. Front desk staff inattentive to patients, publicly speaking about weekend plans and chatting amongst themselves. Please look elsewhere read more

The doctor's I've encountered at SIMED are fabulous. I really like them. What I DON"T LIKE is the lab. It is crowed and not socially distanced. I waited for two hours to get my blood drawn. Terrible, terrible service. I ended up getting my next blood draw order and going to Quest. You can sign in there online and they will text you to let you know when to come in the building. So I sat in my air conditioned car listening to a book on tape until they were ready for me. They texted me, I walked in and got my draw. Easy peasy. I will never use SIMED Lab again. They really are the worst. read more

This is getting to be the worse place to deal with. It took me forever to get an appointment . Call backs take longer than usual. Seriously considering finding a new Doctor. read more

DR GROVER AND HER ASSISTANT ANGELA ARE THE WORST DOCTORS I HAVE E V E R BEEN TO IN MY ENTIRE LIFE. Do not EVER GO TO SIMED HEALTH!!!!! The team there is absolutely unethical and absolutely rude. . I waited 2 weeks for test results I've been calling and calling for that my previous doctor would get back to me in 2-3 days. So I've been calling only to get voicemail. So I leave voicemails and never receive calls back. The receptionist told me yesterday "you'll just have to wait when they feel like calling you" and her assistant Angela decided to call me at 7:30am to YELL AT ME AND ASK ME "WHATS THE PROBLEM I THOUGHT WE ALREADY SPOKE" when we have only spoke about H A L F of my blood work and that's not even the shit I wanted to know. I will never step foot in the office again. They are the nastiest shittiest fucking people I've ever encountered. I wish I could shut their practice down! Those women should NEVER be allowed to degrade people how they do and touch people in the mean sense they have to me. Worst experiences of my life with these two "doctors" I will never ever step foot in that terrible place again. Both of them had me in tears last time I went in to their office. They've both made unethical comments about my partner, myself, my fertility, and many more. I would NEVER recommend this horrible place and I don't suggest anyone use DR GROVER OR ANGELA EVER! read more

I am a former patient of Dr.Tonner.Did not care for the way they made me feel as if they could not care less.So I found another pulmonologist.I have been trying to get my medical records transferred for a month now.I personally sent them a consent form,furnished by Simed,my new doctor faxed them a consent form and we still haven't gotten my records.I've called several times,even had my insurance company call them.They say they have not received any consent forms.That I would have to do another one.The same as with Kayla,they have transferred me from one person to another.I left 2 voice mails with medical records and have yet to get a return call.Would not recommend them to anyone......Update:I just received my medical records in the mail.They were mailed out yesterday,A copy of the consent form was included so I guess someone found it... read more

This place is THE WORST. It's corporately run and they only care about profits, not your health care. First off you can never get anyone on the phone for anything. You are able to leave a message in a generic voice box that takes about 15 minutes on average to reach and a low likelihood the call will be returned. The staff here doesn't give AF!!!! They are short, not helpful and apparently annoyed if you ask them for anything or have any questions. I tried to get a simple prescription refill and it was more difficult than splitting an atom and HIGHLY agitating. Again, they couldn't care less!! Long story short, I was without medication for 8 days waiting for them to call back from the numerous messages I left and when I finally did get a hold of someone, after persistent call backs on my part, they had an attitude and I still could not get a simple refill. BTW, this was just the latest episode of their ineptitude and non-existent customer service! Every time I ever needed anything it was pretty much the same. I am done with them and will write to the Florida Board of Medicine to report them and obviously take my business to someone who cares and is not a corporation only trying to spike margins. Shame on these people!!!! Do not make the mistake I made by trusting them with your health and well being. read more

Having worked in a medical doctors office for many years, I can say that the management of Simed needs some serious changes. The staff should know answers to the patients questions buit they are clueless most of the time, a fault of training. It takes forever to get an appointment with the actual doctors, like months of waiting. And when my appointment was incorrectly scheduled twice- when discussing issues about the difference between a physical appointment and a sick appointment with the office manager, her out of control attitude went right along with her rudeness. A good officer manager would have that place in tip top shape as the doctors are great. But this ship is sinking fast and someone needs to pay attention to the reviews. read more

3 days still can't get someone to call my insurance so I can get my glucose test strips can't test sugar Lynn at the front desk hung up on me somebody is mad at me and are purposely not calling them in dangerous game there playing I will never go back there read more

They have communication issues. Why does it take 5 or 6 calls to get to the right person and get an answer?! I've been continually transferred to the wrong person who says they'll transfer me to the right place, but, then it just hangs up. Very frustrating. In my last try I was transferred to a voicemail box.... hoping I get call back soon. Phone routing system needs to be reviewed! read more

I went to simed in may 2018 for a MRI and my doctor after several requests that I signed NEVER received the notes on what was found. This not 3/21/2019. Went to simed with my husband yesterday and picked up the results. I will personally give to my doctor at my visit Tuesday, Thankfully I read them (I am not a doctor) an did not see anything about death or surgery so I am guessing it was ok??!! My husband was to see Dr Tonner or his assistant. he had to have a x ray.While checking in at the window for the x ray the young man at the check in was telling us to sign in while he was brushing his hair. I told him that was very RUDE and should not be done at the front window with patients there ! then we CHECKED IN at the doctors office. the girl took the insurance card and said have a seat We sat there an hour and I told my husband you better see what is happening. The girl at desk said who are you(same girl who checked him in) he explained he had been waiting for an hour in front of her.( There were 2 patients there so I see how she was confused the other was a woman) She then said the one who was suppose to see him was not there. After getting upset she called dr tonner's nurse and Dr Tonner agreed to see him. While we were waiting for the hour a lady came in to see why no one had contacted her about her breathing machine it had been 6 weeks. The girl said she would have some one call her.??!! when we checked out I asked who was in charge the girl in the back said is run by the doctor's. I asked who do you contact about something and she said well we have a CEO. OK who is that and she said some name and went back to her conversation she was having with the other employee, I would have liked to have shared my experience with the ceo. Only can hope He Or She will read this and do something about the care that is provided there. read more

My primary physician will be retiring soon and when he does I'll be looking for a more friendly, patient centered clinic. All of a sudden upon renewing my wife's healthcare coverage we find out that pompous SIMED no longer accepts some plans with Florida Blue. So now she is seeing her doctor of over 20 years as an out of network provider. read more

Not up front about costs. I went to the ob gyn for a uti. On the phone, I asked them for the cost of a uti treatment with my insurance. On the phone, they said $15. I went in, came home and a week later got a bill for over $160. When I tried to call and ask the office, they said they'd call me back. After I didn't hear anything for several days, I tried calling them again and have only gotten answering machines. Unhelpful and unkind. If you are budget conscious or want a doctor that's up front with you, go elsewhere. read more

I have gone to Simed for years for Dr. Nair who is a gynecologist and I just love her. However 2 years ago I decided to use one of the GP's. I made a appointment with Dr. Sharma. This man was awful. No bedside manner and he was very rude and short. I had not seen a doctor in a few years so I had some concerns, one was my foot, sinuses and gallbladder pain. When I told him about my bunion, His reply "what makes you think it's a bunion"! So of course I took my shoe off, his reply should of been, "lets put you on the table and check out your issues"! I also told him I had been having some sinus issues lately and that I have had intermittent pain in my right side. All I got from this appointment was a appointment to see the ultrasound technician and blood work. He never even did a physical exam. So I was a little peeved when four days later my sinus infection was raging. I called Simed back and complained about Dr. Sharma and his unprofessional behavior, the receptionist made me appointment with Dr. Larissa Lim. Dr Lim's bedside manner was much more improved. Dr Lim did a full physical exam and listened to my issues and prescribed me medication for my raging sinus infection. We also discussed nicotine replacement. So I was pretty happy until I reached the receptionist to check out. I was told today's visit would be 350$! No, I'm sorry I don't understand. I was then told my insurance only provided one annual exam yearly and I already used that with Dr. Sharma. Also I was being charged 150$ for smoking cessation, meaning I was just charged 150$ for her to write a prescription for nicotine patches. No, I refused to pay either and have contacted their billing department several times since then to try to correct this matter. This outstanding bill is now on my credit report. The HUGE ISSUE IS. I now cannot go see my loved gynecologist Dr. Nair because I have a outstanding debt with SIMED!!! read more

Dealing with Dr. Noone and her staff at the Macintosh office will cause anyone to have anxiety. I am frustrated and beyond disappointed. The receptionist is obviously incompetent, she's lost my phone number several times. I have been trying to reach Dr. Noone since October. Someone anyone should have phoned me back from that office. The receptionist also told me two weeks ago that Dr. Noone is way too busy to call me back. How about that one. I live out of state. Still no phone call. Called today and the receptionist said she lost my phone number. I gave her my number once again on Tuesday that was just 48 hours ago and she lost it. I was not nice to her and I will never step foot in that office again. Horrible. The worst six months of my life. Just terrible. Dr. Noone was very misleading and very untruthful when she put me on this regiment. I am completely disgusted and disappointed. If Dr. Noone too busy to return calls someone else should've called me from that office. Sherry the receptionist should never of told me that Dr. Noone was too busy. Very unprofessional. The receptionist also asked me personal questions the first time I called that we're not related to my inquiry. 19 phone calls into that office and I still don't know what to do. And imagine that no one has called me back. read more

I'm highly disappointed with this location the Dr. took forever getting to see my 3 yr old and we were early to the appointment. We sat in room waiting on the dr for 2 hours. only to find out She didn't know We were there the front desk never check us in even after i asked her twice. we spent a total of 4 hours in the office Just for a consult! I was told my entire visit would be 45 mins. Then at a follow up appointment for allergist to do testing They didn't give any instruction on what to due until the day prior also not telling us that we needed to be at another location 30 mins prior to our appointment time before we came into the there office. The front desk receptionist is extremely rude and nasty any time we call with questions or ask to leave a message with the Dr. We even told the front desk to please let our nurse know the name of our pharmacy because the nurse told us to call, and the nurse called me back later to ask what pharmacy we wanted because we never called.. I told him I called the front desk and asked her to tell our nurse. She clearly didn't relay the message. I do have to say the only good thing there would be the nurses. They are kind and care about their patients. I don't feel the same about the Dr.s though. We felt like a number and paycheck to them. We will NOT be using SIMED again and will NOT recommend them. read more

If you are an employee, you'd best think twice before applying. It is one of the worst places to work. They seem to know how to screw you in more ways than one if you put in a resignation letter. They will terminate your health benefits on the day you terminate instead of the usual 30 days. They will terminate you on whatever day benefits them. If you give them more than 2 weeks notice and it falls within the month; they will terminate you to benefit them. I am not talking about the physicians but the support staff. Be careful when applying to this business!!! Management (in one area) will treat you like you know nothing and will not even listen to your concerns. They have their favorites and everyone knows it. Shame on them!!! Too bad the physicians aren't aware of some of the management because new management would probably make this place a better place to work and to be a patient. read more

Called last week for an appointment/prescription refill. Doctor was on vacation so I was told to leave a message with his PARTNER'S nurse who never called back. Drove in from Alachua through holiday traffic for a 430 appointment. Thanks to everyone shopping I was late and they refused to help me and said I would have to reschedule for almost a week later. I begged for just a filler until I could be seen since I was down to one pill but they rudely dismissed me. Hippocratic oath? More like HIPPOCRITIC! I've sat up to 30m in their waiting room (aptly named) causing me to be late returning to work, but they don't understand when things are beyond your control. Aren't they in this line of business to HELP people who need them? He didn't even have to SEE me when he could have had a 5 minute phone call, or less, he would be doing his job and I wouldn't be out of my medication. If they had been closed or 5 minutes from closing I would have understood or if I needed bloodwork, etc, but he was still seeing people and didn't have to dismiss me like my problems didn't matter or could wait. read more