terrible customer service, was overcharged and told 3 weeks ago refund was mailed 2 weeks ago,…read morestill no refund, BEWARE !

I have had a very good experience with Dr. Ewen. I've been his patient for about 3 years, and have…read morebeen grateful for his expertise and attention to my glaucoma and other eye issues, including developing cataracts. He has diagnosed and treated my eye problems effectively and efficiently. He has been personable, and kind. The office nurses are very good and professionally friendly. I have seldom had to wait long when arriving for my appointments. The only negative might be that the waiting room seating is not comfortable, but then, you don't go so that you will have a comfortable place to sit.

Left me in the dark for 30 minutes as I waited to see someone. Yes, the lights went out.read more

I called to the office because I broke my glasses I got from from them. They would not talk to me…read moreover the phone to tell me if they had the frame in stock. Said I had to come in. Why answer the phone if you have no intent on helping some one. I won't use them again, poor customer service.

I have a history of cornea problems and I found Dr. Munson is quite knowledgeable and…read morecompassionate. I have seen at least 10 different doctors in four different states and I rate Dr. Munson at the top of the list.

On February 27th my wife and I had a terrible experience with Dr. Clayton Huffman and the Lake…read moreCumberland Surgery Center (LCSS). We arrived at 9:00 for my 9:25 appointment for Cataract surgery. I wasn't taken in until 11:20. I then spent another hour and a half in pre-op being prepped and waiting for surgery. When the doctor finally came in to see me, he did not introduce himself or speak to us and proceeded to look at my eye. My wife asked him if he knew who I was to which he replied, "I'm about to". He then looked at my wristband to see my name. Over concern about my diabetes and the fact that I hadn't eaten in fifteen hours, she asked him for the reason for the delay having been there nearly four hours. He could provide no answer and became nearly belligerent with her. How can a doctor who is about to perform surgery not know the name of the patient he is about to operate on. After another half hour, when completely prepped for surgery, Dr. Huffman returned to inform us that he did not feel comfortable performing the surgery as he was so shaken by our previous discourse. He told us that pre-op staff told him of private conversations my wife and were having, that they overheard. He further stated that if anything went wrong with the surgery he was concerned about a lawsuit. In our lives my wife and I have never even considered a lawsuit for anything. It was highly inappropriate for him to bring up potential lawsuits prior to performing my surgery. In my 77 years I have never dealt with a doctor who was so rude, confrontational and unprofessional. We are also unhappy with LCSS. While the LCSS staff were pleasant and efficient, why are they eavesdropping on private patient conversations and reporting them back to doctors? Neither Dr. Huffman nor anyone from LCSS could provide a reasonable explanation why a 10-minute procedure would take upwards to four hours. Going forward my wife and I will have nothing more to do with Huffman & Huffman nor Lake Cumberland Surgery Center.

Last year my wife and I had our eye exams. We were happy with our exams. However, our appointment…read morewas for 8:30 am. They open at 8:30 am. We were the 4th and 5th persons to check in. Apparently they had about 15 people scheduled for 8:30 am. We had to wait for almost an hour to be seen. Today I had an diabetic appointment for 8:30 am and again the waiting room was standing room only as all the chairs were filled. I was the 9th person to check-in this time. After waiting for over an hour, I asked about how much longer is the wait. She checked and said there are three more people ahead of you. Due to what the Dr needs to do I cannot give an idea of how much longer you will have to wait. I said: "Apparently the doctor doesn't want to see me. Goodbye." Though the doctor is good. Don't go unless you are ready to wait for up to two hours after your appointment time.

This group is really great! Doctors are solid, team is so professional! Even during this pandemic…read morethey have been absolute model for a practice.

Advanced eye care with caring employees! Highly recommend! Versailles is fortunate to have this…read morepractice in our small town!

I've been going to them since i was 7 and i'm 20 now. Every time they've been so kind, helpful, and…read moreprepared. They made everything including the switch from glasses to contacts very easy. I've never had a bad visit, or got the wrong prescription. I see others in the reviews have, so i hope to shed a little light on them.

Upon visiting this office, I was very unimpressed with the snotty and rude assistant, Jessica. I…read moremade sure I got her name. Dr Puckett seems to be a great doctor but the service she provided was beyond rude and I will never go back. Had I checked the reviews first I probably would have passed.

Fantastic doctors / optometrists, I've never had one issue with these doctors and their staff. And…read moresince they moved to the new location a few years ago it's even nicer and bigger and better. I would still go to this optometrist if I lived a hundred miles away I like them that much. I recommend calling a couple of weeks in advance. Because they are pretty popular :-)

they are all very nice. The doctors are great. Tess are wonderful. The whole staff is great.read more