I was scheduled for an MRI with contrast and my insurance company set the appointment up. So I…read morearrive 15mins early and was asked to fill out the necessary paperwork. When I returned to the desk, the lady asked for my doctors order. I told her that I did not have that but it should've been sent over by my insurance company. She stated she never received it. I, of course asked, how did you set the appointment and know what I need if you don't have my doctors order? Why would that even be acceptable? She had no answer and said she just didn't have it. I immediately got on the phone and called my insurance company so that they could start the process of sending it over via fax and email. While I was waiting at the counter, talking to my insurance company, the assistant at the counter asked, how was I paying? I explained that it was prepaid through my insurance company. She stated that she relayed to them the day prior that prepaid was unaccepted and that I could not present a prepaid virtual card, it would have to be a physical card to prove this payment. I explained that they don't give you a physical card...It's all done electronically and that this is been the process as far as I could remember. She continued to explain that she told my insurance company already. Why not me? I didn't receive a call to relay this info and since I'm the patient and had already paid, I should've been notified of this before driving to the location when my appointment was not approved per their policy. Also, it wasn't mentioned once I gave my name and was asked to fill out the paperwork while requesting that I removed my jewelry at the same time by this same person. So, the frustration was building as I'm waiting on the order to be sent and now I'm thinking about the compiling situation at hand. They don't have the doctors order, they're not accepting my prepaid payment and then she tells me that I'm over the appointment time and I'll have to reschedule... Are you kidding me? I am so upset and in pain, more disappointed in their service and the way they are handling this and treating me. The fact that I never received any personal correspondence from them and in pain at the same time is utterly ridiculous and it's obvious that they have a problem with communication, office staff, management and personal skills. African-American people may be an issue for them as well, as I saw a couple other red flags so be cognizant of these issues before scheduling with them because their handling of patients and insurance companies is very unacceptable. They don't care about the patient, just about their money it seems.

MRI was never sent to Dr office. Had to call multiple times to get it sent. Also the disk that I…read morereceived was not readable. The manager never followed up on my issue. Also the tech busted 2 veins trying to get my contrast in arm. You would think they had an ultrasound machine for issues like this.

I was scheduled for the Bolingbrook location and due to mechanical issues rescheduled for the…read moreOrland Park facility. The office is clean, staff is friendly and helpful. They are "in network" providers for several insurances. They have an open MRI, so it is comfortable and the tech was very professional. They pride themselves on providing friendly patient care at affordable prices. They did give me an estimate at the time of service-after my insurance pays. They also gave me a $10.00 gas card for the inconvenience and additional drive. Recommended!

Quick and efficient. Very friendly and professional staff. I was able to be seen the same day…read more As the drs request and read results the next day!

I visited the clinic Friday 7/3/2026 and everything was just fine up until it was time to leave. I…read morebrought my coworker for her work injury and she was in a wheelchair. While I was trying to leave I was having trouble with the double doors. One of the employees sees this, but she is too busy exchanging information and flirting with a patient who was also leaving. The two ladies at the front desk were in shock at how blind she was and they decided to nicely speak up for me. Instead of the employee in the doors helping me, she simply steps to the side and finishes her conversation with the patient. I get out of the doors and I see her hug the patient. This was very rude and unprofessional to see and definitely not how I wanted our visit to end.

Horrible service. the lady at the front desk was incredibly rude. Made an appointment at 9:50 and…read morestill waiting for the doctor at 11. The doctors were kind but doesn't make up for the fact that I spent two hours there. Go somewhere else where appointments are a requirement not a suggestion.

Got an Xray done, staff was really friendly and very helpful! In and out in like 20 minutes, super…read morequick and great experience! Very good quality facility!

I can't say enough about this place! They are always so accommodating, it's a lot cheaper than…read moredoing it through the Hospitals. Everyone is always so nice. it's a clean

I am so happy with the service here. The modern open MRI equipment helped me with my nervousness…read more The tech who operated the MRI machine was so helpful and friendly. She would play the music I liked and at each interval (and there were many) she would tell me how many minutes it would be. If anyone is uncomfortable in a closed MRI, this is the place to go.

Had an MRI and brought the CD to the surgeon and he said it's the worst MRI he's ever seen, very…read moregrainy and they didn't even focus on the area where the issue was. Going to have another one done someplace else. Think I need a refund!!

It was mammogram time again. I originally scheduled the appointment for July 16 at 12:30 p.m., but…read morea terrible storm hit the area during the wee hours of the morning causing a power outage. I had no power and everything at home was a bit chaotic. I hate canceling appointments on the day of service because it just seems rude to me. However, I had no other choice in this situation. I called and spoke to an appointment desk representative who was kind, sympathetic, and understanding. The storm impacted so many people, and she was understanding. Rescheduling was hassle free. My new appointment date and time was set for today at 11 a.m. Well, I put the wrong time in my phone calendar thinking the new appointment was 12:30 p.m. (like my previous appointment). I showed up at noon! I was so embarrassed and felt badly. Tio, the representative, was so kind and understanding. I apologized profusely. He told me that they would fit me in. I told him I'm willing to wait as it's totally my fault for mixing up the appointment time. The waiting room is gorgeous and relaxing. I waited for less than 5 minutes! The technician, Tracyna (I hope I spelled her name correctly), greeted me with a warm smile and escorted me to the changing room. She was so kind, professional, patient, and understanding. I apologized to her, too. Tracyna was so gracious and welcoming! We chatted for a couple of minutes while she explained the procedures and answered questions. She has a wonderful sense of humor and sweet disposition. The procedure took about 20 minutes. I hugged Tracyna and thanked her for being a wonderful human being. I like her so much that when I'm in the building again, I'm going to stop by to say hello. Now, you know my story. I highly recommend Prime Medical Imaging. If you go, please say hello to Tio and Tracyne for me!

I have had x-rays, CT scans, and MRIs here, and they are always professional. The one concern I…read morehave is that the results seem to "not get to" the ordering doctor. I am not sure how they can remedy this but they certainly need to. My last exam, I had a sticky note on the order with the doctor's name and fax number; however, the doctor never received it, though they said thy faxed it. I had the foresight to call the day before my appointment, to ensure the office had the results. They did not, and I had to have it re-sent to the office. The staff is kind, caring, and thorough, but there seems to be something not quite right about ensuring the results get where they need to. I would recommend a "follow-up" protocol be put into place.

As both a patient myself and a provider, Naseem and his staff are definitely my go-to for any…read morediagnostic testing. Naseem, the owner is working alongside his staff which is always a plus in my book! The staff are highly qualified, trained, and skilled! And they are always very friendly. They always try to accommodate your schedule and take into consideration your health, safety, fears, and personal struggles. The entire office strives to make you as comfortable as possible while providing you with compassion, modesty, and genuine care. You are treated as a person not just a number or dollar sign when you are in the care of Naseem and his staff. Naseem works with a lot of patients who do not have insurance while still giving those patients top-notch service and respect. The day of your test does not drag on and you are not sitting and waiting for hours to be seen. Naseem respects and values your time and works hard to get your testing completed promptly with the best results possible. And your reports are read very quickly by the reading radiologists. Naseem has several Specialty Radiologists such as Spine, orthopedics, podiatry, etc. So your tests are read by providers who specialize in the area you need. I have worked with Naseem since 2009 as a provider and a patient. I trust my patients, family, and friends in his care.

Beware! I made an appointment three weeks ago for an ultrasound. I went in today and they never…read morescheduled it!! I had to take hours off of work! They have all my paperwork, but never scheduled it! The ultrasound tech is only there once a month! I would never recommend.

Had to get an MRI per my ortho, who is upstairs. Why not come here, since it is in the same…read morebuilding. Took the earliest apt, which was an 8am, and they STRESSED that I MUST be there by 7:45am. No problem, I showed up at 7:40. They showed up at 8:05. Wouldn't have bugged me much, except I had a broken leg, no where to sit, and no one else was around to provide any assistance. The lady was luke-warm toward me, but efficient. I was in-out within an hour. The one issue was that my leg was broken, and I could not lift it on my own, and she didn't seem eager to help me in any way get it up on the MRI table. Maybe it wasn't her job? Not sure - but I needed some help! Not much else to add - it was a convenient place to go. Hopefully, don't need to go again.

From the owner: Comprehensive state of the art imaging. MRI available here!…read more PMI Diagnostic Imaging LLC works with your physician to provide the highest quality, and most accurate radiological imaging available. We understand that in order for you to heal, you have to first get the most accurate diagnosis possible. We use the latest in technology ensuring that your physician can be confident of the results. At PMI Diagnostic Imaging LLC we realize that requiring a MRI can be difficult experience. Our goal is to make sure that your experience with us friendly, smooth, prompt, and professional. Imaging Reports are immediately given to your physician within 24-48 hours so you can start your healing process without delay. Call us today for an appointment!