First time going here and I specifically said keep my eyebrows full, just a cleanup. She did the…read moreEXACT opposite and thinned my eyebrows out saying now you can see the arch! NOT what I asked for. First and last time for me and if anyone knows what I'm talking about...yes, you can see how white my skin is under my brow because she took all that hair off. Do what I ask, not what you want!

I popped in without an appt with severe anxiety that this place would be too busy for an underarm…read morewax. I was mistaken, the owner was so passionate about other customers that I knew I was in good hands. She was free within 15 min and took me in. Thank goodness bc I had a wedding to be at in 3 hours. She's the type of person that not only cares for her business but cares for her customers. What a genuine soul. She cares about her craft 100%. Whenever I'm in the area I'll come find her.

Apparently they have zero respect for privacy as I was told to completely undress as the technician…read morestood there with anticipation of me doing so.... Apparently she was looking to enjoy the view??? Don't ever go there as they are very crude on their so called "professional " services.....

[SEE UPDATE AT BOTTOM]…read more Went in for my first Brazilian on a whim when I realized my hair was long enough and I just didn't want to deal with shaving and razor burn anymore. The first-time customer discounts aren't clearly explained on the website - it says you can get a free brow, lip, or bikini LINE (not a Brazilian) for free, so I decided to get my brows done in addition. I got there and the lady told me that I'd be getting my Brazilian for half off (?) - if I had known that, I wouldn't have made the appointment for my brows, but they needed it so I stuck with it. The place is super clean, super classy, and super professional. I was really impressed with the environment and the customer service. I told Stephanie it was my first Brazilian wax and she was sooo so patient. She clarified all of the things I'd told her I'd researched online, was super great about explaining what she'd be doing, taking breaks when I said it hurt a bit, and keeping great conversation. She did my brows, too - I have thick brows and they're my favorite feature considering I don't like to wear makeup. The first thing she did was hand me a mirror and point out everything about their current shape that was complimenting my face, and what she was going to do to clean them up. I got to keep the mirror while she applied the wax, so I could see exactly what was being removed, as well as the after-wax tweezing touch-up. I did end up getting the hair-minimizing body wash and lotion, as well as the 12-month (which is actually 13 months for new customers) Brazilian wax package, because I really REALLY didn't want to shave. I felt very comfortable with my decisions and my experience, until I got home and finally inspected my Brazilian wax closely... THERE WAS A NOTICEABLE PATCH OF QUARTER INCH HAIRS RIGHT ON MY LABIA THAT WAS NOT WAXED. Not to mention several other long hairs that were clearly missed. I felt like I could get a smoother feeling by shaving, I was so disappointed. I called back to let them know, and they told me that they offer free touch-ups within five days, so I'll be going back and updating this afterwards. Stephanie has been waxing for three years, with two and a half of them at EWC, so I was kind of in shock (even for my first wax) that there were so many hairs. Did she not look?? UPDATE: I went to Emma for my touch up (today is Wednesday and my original wax was this past Sunday) and she was great. She could clearly see the patch that was missed from my last appointment and she easily took care of it with wax, while tweezing any other lone hairs. Her communication was great. Still not sure how all of the hair was missed in the first place, but ‍

Spa Cascada provided an amazing experience that was carefully tailored to my needs. From the moment…read moreyou walk in you are greeted and made to feel comfortable and relaxed in a beautiful space. The staff is professional and well educated regarding the services and the products they offer. This place is a gem in downtown Saratoga. Definitely one to put on your places to visit.

I found Spa Cascada via a Google search and booked the Cascada package (massage plus hydro facial)…read morefor my daughter and I. Samantha gave an excellent massage - she focused on where it was needed and I felt the back tension just melt away. Maria's hydro facial has my face looking 10 years younger! The atmosphere and furnishings really allow one to relax completely. It was the perfect end to our mother-daughter weekend.

Sadie is an amazing massage therapist. I highly recommend her. And wow! The spa is so nice!! The…read moresauna and the general vibe is super relaxing! Love love love it. Will definitely be back

Extremely disappointed and frustrated!! My sister purchased and gifted me a $120 gift card for…read moreChristmas 2023. I was informed today by the new owner that they wouldn't honor it because my sister purchased it over a year ago (End of September 2023). How am I supposed to know ownership changed?! So sad this new ownership is more concerned about their bottom line than their clients!! This is no way to run a business- shame on you!!!!

Wife and were pedi walk-ins on a whim. Boy were we happy to have found this place. Wonderful staff…read moreand service. Great sense of humor and customer service. Really nice chill vibe and the service was exceptional. Highly recommend this awesome salon.

Excellent experience! Friendly staff & owners. Talented staff. We received wonderful pedicures. I…read morewill be back.

Went to their website to book an up-do and was very excited about my appointment, I've never had a…read moredisappointing service here. Booking online is quick and easy and I was able to get a slot in prior to my event that evening. I was greeted and welcomed in with lots of energy and things quickly turned to confusion for me as I was not sure why: 1. I needed to bring my hair dry to an up-do appointment (I have curly hair) -- every up do I've ever had at any other salon they actually have washed my hair first and then did my hair * my stylist told me it was not possible to dry my hair straight and do an up do in the time of an updo appointment. This caused major confusion and made my experience not really enjoyable as I was wondering why the stylist was mad I came to the appointment with wet hair. Additionally, I went online to check "how long" is an up do schedule for and its scheduled and priced the same as a wash cut and style at 1 hour and 15 minutes. My hair never takes more than around 20 minutes to dry and honestly, even without a Brazilian, my hair only took 40 minutes, which means it would leave 35 minutes for up doing. ----- I'm not sure if the stylist was rushing due to being overbooked or wanting a break or being mad my hair was wet. We had good chats and it turned into a decent experience about 20 minutes in once my hair was dried. ----- It is my fault I didn't come with any pictures I guess of what I wanted and they had no styling books that I could see. I told the stylist I wanted a "low bun thing that looks like a fold over similar to a braid that is a bit loose and has a bit of height and volume to the top and sides." Ultimately, it turned out alright - I had felt rushed the entire appointment which was booked for 1 hr 15 minutes, the stylist finished exactly at the 45 minute mark and that's with me taking 4 minutes to settle in. So the hair was 41 minutes for an hour and fifteen minute appointment. When I ask meta AI to create what I told the stylist, the hair I wanted came up, however, it was not what I received in person. Ultimately, the up do worked, photos came out okay and I can't blame anyone but myself for the fly aways and style, because I didn't bring photos. I don't know if I'll do this service here again, because 45 minutes of a 75 minute service and being told it was not possible due to me coming in with wet hair and not getting a shampoo.... This wasn't ideal. The fact you want clients coming in with dry hair should be somehow communicated to the client in the future. Plus, the stylists have different blow dryers, so getting a Dyson is not guaranteed. The experience was a lesson learned.

I'm not going to lie to you, I was extremely excited to go to this salon. The ambience was very…read morepleasing, and everyone seemed nice. The vibe was great at the start, people were friendly. But progressively got a little more shallow. I requested a full highlight and when getting bleached by Jayda she applied bleach directly to my scalp and I now have a bleach burn on my scalp. I informed her immediately after I felt it, to which we washed it out but even then after that my skin was practically red and bleeding. I thought after we washed it would be fine and here I am writing this review 3 days later because I'm super itchy and now have an extremely noticeable red spot in my scalp. Please please please do not make this mistake by being under informed. Know that you need to have a mask on your scalp before bleaching!

Sarah did a great job on my eyebrows with the tint and lamination. However the service did not…read moremeet my expectations. My first time scheduling with my appointment confirmed she canceled on me the day of my appointment and rescheduled me for the next morning which I received a text saying she was running late. My follow up appointment was scheduled multiple weeks in advance also confirmed and she canceled my appointment the day before and needed me to change times. I was unable to do so. This is simply poor customer service. I can understand things happen, but it was my experience twice at this place and I was a new customer.

First time microblading, and I'm so glad I went to Sarah! I picked her business because all the…read morepictures on her website and instagram looked super natural, and she definitely lived up to my expectations. After the two weeks of healing time, even I couldn't distinguish my real hairs from the microblading-- like magic, it looked like I grown perfectly defined, new eyebrows! Now, six weeks out, I've gotten used to looking in the mirror and finding clean, strong brows all the time. Sarah's shop is clean, comfortable, and stylish. I found her very communicative, in that she checked in with me every step of the way and explained what she'd be doing before doing it. Although she checked in with me, I trusted her expertise on shape and tint, etc, and am very glad I did. I've got my touchup next week, and although I'm already extremely happy with them, I'm excited to see how Sarah tidies and finishes them off, so they'll stay this way for as long as possible.