Hello, I wanted to…read moreprovide feedback regarding my manicure and pedicure appointment today between approximately 1:00-3:00 PM. I am sharing this constructively because I believe there are opportunities to improve communication, customer care, and service consistency. When I arrived, I explained that I currently had UV gel nails and was looking for a manicure option that would provide durability against chipping without continuing UV gel. I specifically asked for guidance because I am not highly familiar with nail products, removal methods, or the differences between service options. I first asked the owner/manager for advice and was directed to discuss details with the nail technician. During the service, I again attempted to ask questions and seek recommendations but struggled to receive clear explanations or education regarding available options. One opportunity for improvement may be providing customers with a simple explanation of the different nail service options offered, why customers typically choose one option over another, expected durability, removal methods, maintenance requirements, and any tradeoffs involved. Customers should not have to assume knowledge of industry practices. (Written out with options like menus with numbers/letters). During my pedicure, several concerns occurred: * My toenails were clipped before soaking began, which surprised me and felt rushed. * Cuticle work was performed with significant pressure. I verbally asked for lighter pressure and reacted with pulling my toe back, but the pressure did not change. * My feet and toes were handled roughly during filing and trimming, and multiple times the file contacted my skin rather than only my nails. * Existing nail product removal was done with an electric grinder rather than acetone. While I now understand this may be a standard approach in some situations, there was no explanation provided beforehand. * Communication throughout the service was minimal, and the overall approach felt abrupt rather than attentive or customer-focused. * The leg massage portion felt repetitive and lacked adjustment in pressure or technique. * During the pedicure polish application, I asked whether there was any protective topcoat or additional option that could help improve durability and reduce chipping. I was told there were no additional options available. Before the manicure began, I specifically requested acetone removal rather than electric filing, but the electric grinder was again prepared without discussion. During the manicure itself, filing again contacted my skin rather than only my nails, and my hands were repositioned abruptly after I reacted. I also observed that there was no visible communication or signage regarding cell phone usage expectations or policies. During the manicure, I received an important phone call from my son's dentist regarding ongoing dental issues and answered briefly to let them know I would return the call. During that interaction, I perceived visible frustration and body language from the technician that made the environment feel uncomfortable and unwelcoming. Shortly afterward, I decided to leave before my manicure was completed. I had hoped to discuss these concerns directly with management, but the manager was unavailable at the time. My purpose in sharing this is not to criticize individuals personally, but to provide customer feedback that may help improve communication, education, gentleness of technique, professionalism, and overall customer experience. Thank you for your time.

** Update as of Friday 12/19/25 one of the gels chipped. So disappointing!! Barely 24 hours old!**…read more I called the morning of and was able to book an appointment for this afternoon at 12:30! The salon is very clean, beautifully decorated, and staffed with welcoming friendly nail technicians! I chose a mani/pedi. I had the coconut mask on my legs and paraffin wrap on my feet, especially on my dry heels. I also enjoyed the massage, hot stone treatment, and hammering treatment with wooden handled rubber hammers. Very nice!! I picked out regular polish for my toes in a deep sparkling green! The experience was lovely! Ava is fast and thorough, friendly, and thoughtful. The massage chairs are great! Before I knew it my pedicure was complete and it was time to shuffle over to the manicure station! I chose a dark green gel and asked if I can have some nail art- snow, snow drifts, and pine trees. Ava gave me a wonderful manicure. She applied the gel color until it came time to do the trees. Joyce painted the trees on two fingers and did a wonderful job! Then Ava completed the look with silver sparkle snow drifts! I am very happy with how my nails look! I will definitely return the next time I am in the Saratoga Springs area and need nail services!

As a customer for many years of Iris nail salon . Jamie was my go to girl ,and unfortunately I was…read moretold went back to China . I went in for a basic manicure annoying and pedicure .Got talked int a 50 pedicure that was annoying. The massage could have been done by a 10 year old child.The polish was poorly done. Not the quality of Iris . So disappointing . Nail manicure the same . I can definitely tell you that they talk at you ,not to you. A. Total waste of my money.Will be looking for a salon that has experience, listens to your concerns .

Now A+ nails, it's always a calm environment, with honest proprietor and price is very competitiveread more

Egg-cellent manicure! Gearing up for Easter and Coco got my nails straight…read more It was very busy today, but they work you in really quickly since they have the staffing to do that. They're always well staffed and friendly.

I just moved to the area and needed a new nail tech. I called and they fit me right in. Coco helped…read moreme. She was patient and intricate and it was a relaxed atmosphere. Plenty of colors to choose from.

I have been going to Springs nails for a couple of years and have never been disappointed. The…read morestaff is always polite and professional. I receive many compliments on my nails and its always thanks to Springs nails.

Walked in, no appt. Asked for manicure and pedicure. Was taken right back. Mia was fantastic. Most…read moreamazing pedicure I've ever had. Will go back . Everyone was nice. Very clean. Relaxing.

This has been my go to nail salon in Saratoga for the past few years. I love that they take walk…read moreins when then can, or you can make an appointment. I have been to several different places and this is my favorite overall!

I usually get acrylic on my nails and they do such a great job. They have such a wide range of…read morecolors to choose from and the environment is always clean and welcoming. They are also pretty efficient, but thorough. I routinely come here every 3-4 weeks without any issues. Love it here!

I had a fantastic time here. I booked an appointment on Instagram the day before while they were…read moreclosed and was able to get serviced. They were able to get my mother in law in for a manicure too. I got acrylics with gel overlay and sent a picture of the inspiration. Kate was my manicurist and she did a fantastic job. I feel so pretty and I can't stop looking at my nails. It took close to 2 hours, but look at those lines. It took precision. I feel so freaking beautiful omg it's the little things. She made sure each nail was similar length to the other hand, shaped it perfectly, and made sure to ask me what I thought after each process so that way she knew I what I wanted. It was $95 and so worth it. I only get my nails done twice a year so this was a special treat because I'm on vacation and I work a job where I can't do nails like this. Thanks Kate

I'm 64 and this was THE worst manicure I've ever had.When I told the guy I was going to return in…read morethe morning, he yelled at me and said I needed to do it now! So dissatisfied!!

I wanted to take my niece out for her birthday and do something nice. She wanted her nails done so…read moreshe asks and she recieved. I needed somewhere in Saratoga and was referred to this place. Loved the clean business and the selection of colors. But I must say I was a little disappointed in the fact that they said they could do my design on MY nails but then she tried and then said I cannot do it. If I knew that from the get go I would had gotten another color. I improvised but I'll get them changed in a week or so bc I'm not a fan of what she did. My niece however, LOVED her nails. That's what mattered to me. Personally, I don't think I'll go back but I'm sure they have some dedicated clientele. Update. 2 days in and 4 of my nails chipped. I will not return

I possess extensive knowledge of false nails, having received nail treatments for twenty-seven…read moreyears without experiencing any breakage. The technician claimed over twenty years of experience; however, my nails are now falling off similarly to press-on nails. I could have achieved a similar result by myself for just $17. I returned for a fill-in appointment, which cost me $66 plus gratuity for acrylic nails. It is unusual for nails to break off as I experienced. A full set of acrylics typically costs $86 here, plus tip?! Also, the service took two hours to complete, despite most places charging $46 and taking approximately thirty minutes. This subpar workmanship has occurred at this establishment on two consecutive occasions. My return was solely due to a remaining balance of $34 on a gift certificate I received at Christmas, expecting it to cover five visits at $150. Value. The establishment refused to accept the coupons provided with the gift certificates, although nowhere was it stated that they would not be honored alongside the gift certificate. The technician appeared to expect a larger tip, and I would have tipped her equally, but she seemed unwilling to accept the coupon as she didn't feel i was able to make that tip being equal decision. All reviews on this site appear to originate from staff members. Few customers patronize this location due to its high prices. The pedicure chairs are of poor quality. The massage seats from BMW, model X5 automobile offer significantly better massage than the inexpensive pedicure chairs used at this facility. As the massage component is often considered the most enjoyable part of a pedicure, this represents a notable shortcoming. The pedicure treatments are superficial. They do not adequately exfoliate the soles of the feet, which are the most important area. I brought my own exfoliator for use during the service, but the technician did not make any effort to use it properly. When I requested she use the disposable exfoliator she provided, it was of a poor quality, with the consistency of the soft side of Velcro. No even close to a happy customer even though i over tipped and had to listen to her tell me how someone left her a dollar tip. I now know why. Do not go here. They have no prices posted anywhere and will rip you off!