Great service with excellent technicians. SAlon is very clean and well run. prices consistent with…read morehigh quality service

Hello, I wanted to…read moreprovide feedback regarding my manicure and pedicure appointment today between approximately 1:00-3:00 PM. I am sharing this constructively because I believe there are opportunities to improve communication, customer care, and service consistency. When I arrived, I explained that I currently had UV gel nails and was looking for a manicure option that would provide durability against chipping without continuing UV gel. I specifically asked for guidance because I am not highly familiar with nail products, removal methods, or the differences between service options. I first asked the owner/manager for advice and was directed to discuss details with the nail technician. During the service, I again attempted to ask questions and seek recommendations but struggled to receive clear explanations or education regarding available options. One opportunity for improvement may be providing customers with a simple explanation of the different nail service options offered, why customers typically choose one option over another, expected durability, removal methods, maintenance requirements, and any tradeoffs involved. Customers should not have to assume knowledge of industry practices. (Written out with options like menus with numbers/letters). During my pedicure, several concerns occurred: * My toenails were clipped before soaking began, which surprised me and felt rushed. * Cuticle work was performed with significant pressure. I verbally asked for lighter pressure and reacted with pulling my toe back, but the pressure did not change. * My feet and toes were handled roughly during filing and trimming, and multiple times the file contacted my skin rather than only my nails. * Existing nail product removal was done with an electric grinder rather than acetone. While I now understand this may be a standard approach in some situations, there was no explanation provided beforehand. * Communication throughout the service was minimal, and the overall approach felt abrupt rather than attentive or customer-focused. * The leg massage portion felt repetitive and lacked adjustment in pressure or technique. * During the pedicure polish application, I asked whether there was any protective topcoat or additional option that could help improve durability and reduce chipping. I was told there were no additional options available. Before the manicure began, I specifically requested acetone removal rather than electric filing, but the electric grinder was again prepared without discussion. During the manicure itself, filing again contacted my skin rather than only my nails, and my hands were repositioned abruptly after I reacted. I also observed that there was no visible communication or signage regarding cell phone usage expectations or policies. During the manicure, I received an important phone call from my son's dentist regarding ongoing dental issues and answered briefly to let them know I would return the call. During that interaction, I perceived visible frustration and body language from the technician that made the environment feel uncomfortable and unwelcoming. Shortly afterward, I decided to leave before my manicure was completed. I had hoped to discuss these concerns directly with management, but the manager was unavailable at the time. My purpose in sharing this is not to criticize individuals personally, but to provide customer feedback that may help improve communication, education, gentleness of technique, professionalism, and overall customer experience. Thank you for your time.

As a customer for many years of Iris nail salon . Jamie was my go to girl ,and unfortunately I was…read moretold went back to China . I went in for a basic manicure annoying and pedicure .Got talked int a 50 pedicure that was annoying. The massage could have been done by a 10 year old child.The polish was poorly done. Not the quality of Iris . So disappointing . Nail manicure the same . I can definitely tell you that they talk at you ,not to you. A. Total waste of my money.Will be looking for a salon that has experience, listens to your concerns .

Now A+ nails, it's always a calm environment, with honest proprietor and price is very competitiveread more

This is absolutely a hidden gem nail salon I found after trying many others, and the experience is…read moreamazing. The salon is clean and cozy with gentle aromatherapy, without any pungent smell from low-quality nail gel. All tools are disinfected for each customer, which is very reassuring. I brought a complicated blended design picture, and the manicurist has great taste, patiently adjusting colors and details with me, making the finished product almost identical to the reference. The cuticle trimming and nail shaping are gentle and painless. The nail structure is solid and even, with clean coloring without overflowing glue, and the top coat is glossy and durable. There is no forced sales or hidden charges at all.

Egg-cellent manicure! Gearing up for Easter and Coco got my nails straight…read more It was very busy today, but they work you in really quickly since they have the staffing to do that. They're always well staffed and friendly.

I have been going to Springs nails for a couple of years and have never been disappointed. The…read morestaff is always polite and professional. I receive many compliments on my nails and its always thanks to Springs nails.

Walked in, no appt. Asked for manicure and pedicure. Was taken right back. Mia was fantastic. Most…read moreamazing pedicure I've ever had. Will go back . Everyone was nice. Very clean. Relaxing.

This has been my go to nail salon in Saratoga for the past few years. I love that they take walk…read moreins when then can, or you can make an appointment. I have been to several different places and this is my favorite overall!

I usually get acrylic on my nails and they do such a great job. They have such a wide range of…read morecolors to choose from and the environment is always clean and welcoming. They are also pretty efficient, but thorough. I routinely come here every 3-4 weeks without any issues. Love it here!

I had a fantastic time here. I booked an appointment on Instagram the day before while they were…read moreclosed and was able to get serviced. They were able to get my mother in law in for a manicure too. I got acrylics with gel overlay and sent a picture of the inspiration. Kate was my manicurist and she did a fantastic job. I feel so pretty and I can't stop looking at my nails. It took close to 2 hours, but look at those lines. It took precision. I feel so freaking beautiful omg it's the little things. She made sure each nail was similar length to the other hand, shaped it perfectly, and made sure to ask me what I thought after each process so that way she knew I what I wanted. It was $95 and so worth it. I only get my nails done twice a year so this was a special treat because I'm on vacation and I work a job where I can't do nails like this. Thanks Kate

I'm 64 and this was THE worst manicure I've ever had.When I told the guy I was going to return in…read morethe morning, he yelled at me and said I needed to do it now! So dissatisfied!!

I wanted to take my niece out for her birthday and do something nice. She wanted her nails done so…read moreshe asks and she recieved. I needed somewhere in Saratoga and was referred to this place. Loved the clean business and the selection of colors. But I must say I was a little disappointed in the fact that they said they could do my design on MY nails but then she tried and then said I cannot do it. If I knew that from the get go I would had gotten another color. I improvised but I'll get them changed in a week or so bc I'm not a fan of what she did. My niece however, LOVED her nails. That's what mattered to me. Personally, I don't think I'll go back but I'm sure they have some dedicated clientele. Update. 2 days in and 4 of my nails chipped. I will not return

Amazing pedicure! Staff is wonderful- friendly and welcoming…read more Always a great experience- highly recommend! Tee is terrific.