AN INTERACTION WITH THEIR DRIVER ON THE ROAD IS AN INTERACTION WITH THE BUSINESS!! WHERE IS MY…read moreAPOLOGY BECAUSE I CAN ADD THIS BACK EVERY DAY!! I've also witnessed drivers for them going well over 70mph on the interstate and cutting in and out of traffic almost causing multiple accidents. Zero stars. Absolutely unacceptable and dangerous behavior from a Genuine Care LLC driver on 5 /7/25. One of their drivers recklessly crossed over the middle line, nearly forcing me into a concrete wall at high speed. This wasn't just careless--it was life-threatening. What's worse, the driver never even pulled over to check the situation, never offered an apology. No remorse. No responsibility. If this is the kind of person they entrust with the safety of others, it raises serious questions about their standards and oversight. Shame on the company for failing to address such a serious incident. This is not "genuine care"--this is gross negligence. After asking the business for a driver apology either face to face or by video, I was denied and they threatened to contact authorities about me 'harassing' them over their driver apology.

Unreliable/not sure how legitimate this business is. Charged my credit card $180 to transport my…read moreFIL to a cardiologist and then never reached out to tell us they had a staffing issue. We placed 2 calls to try to get updates for an 8:30am pickup for the 9:30 appointment. Finally at 9:35 we told them we wanted a refund and had to cancel the dr appt. The owner did send us a refund after the incident.

Shawn is fantastic. She's been our driver several times. Always professional, kind, amazingly…read moretireless, polite, and great care toward us. She navigates traffic and long trips that would be exhausting for me, effortlessly, very alert and driving flawlessly. Whenever I don't want to handle long drives or need medical care for something, she's the one we always contact and know we can count on. Take a bow!

From the first communication with Deb to the online reservation to the auto reminders and direct…read morecommunication from dispatch and Shawn, the driver--this was an excellent experience and very good value. Shawn was early, very professional, drove safely, and asked about needs. She was excellent and I would highly recommend this service!

we have been using Gladcare transport for over 6 months for my mother who resides in Assisted…read moreLiving. We cannot say enough about GladCare's timeliness and excellent customer service. They have never missed a pick up going or returning. The drivers treat my mother with kindness and respect. if you are looking for a reliable and responsible transport; look no further.

From the owner: Glad Care Transport, LLC is a Licensed, Bonded and Insured company that is dedicated to provide…read morenon-Emergency medical transportation services to Elderly, Disabled and Mobility impaired individuals in Peninsula, Hampton Roads and the surrounding areas. We service anyone with special needs, the disabled, handicapped, wheelchair chair users, the elderly, mobility impaired, providing them with top notch transportation services.

The smartest decision I've made was to engage Tidewater Medical Transport to pick up and deliver my…read moreaged relative for oral surgery with anesthesia. The team of medical personnel were efficient, courteous and highly professional...thank you Kevin and Ricky! The transport to and from the facility was accomplished flawlessly with a very chipper outgoing patient to the return of a semiconscious patient I could not have handled at all. Many thanks for this caring team and the great company they work with. The staff was excellent from reservation to payment processing. Recommend without reservation. They are my "go to" company for non-emergent transport.

absolutely deplorable so called transportation company. vans are unsafe as well as the drivers!!…read morethe driver was on facetime the entire ride. zero professionalism and moral compass. the driver left the patient stranded at their doctor appointment. i would give negative stars if i could. do not trust your loved ones with this company!!!

Medical transport (Arrowhead Rd. Virginia Beach) transported my husband home from hospital on…read moreNovember 1, 2024. We live in a second floor condo. They came to door when they arrived and said they were waiting for help. Not sure what the delay was but he certainly was not brought in the house in a timely manner. Due to negligence on their part, he received bruised pressure wounds on his feet from apparatus on for so long confirmed by emergency room on November 3 and written in hospital diagnosis. This negligence caused tremendous emergency bill with numerous tests. Started calling them on November 3. Always arguing with me and going to get back. Not sympathetic at all about him not walking at all for days and being confined to a recliner. Never anyone available to talk to you. I am amazed that there is such a company with such non caring people. I will think twice before me or anyone I know uses such a non caring company transport them. Caused numerous expense out of my pocket.

Great company great service! They very personable, kind, and know how to handle their customers…read morewith care! Highly recommend to anyone needed non emergency medical transportation!

Excellent, consistent , clean and comfortable transportation on regular basis. Coupled with a…read morepleasant nature from the drivers.

My patients have used this company from time to time for medical support. More so recently one…read moreparticular patient continues to wait hours to be picked up, and yes I am not exaggerating when I say hours. She is tired and hungry because she is waiting hours past her scheduled pick up time. We offer her food and a private room to lay down in which isn't a problem. My staff and I call and voice our concerns and they say the driver is on the way. The problem is when we explain we are closing and need to leave to pick up our children and their client would have to wait outside in 90 degrees temperatures unless we arrange child care, and they continue to lie and say the driver is on the way. Or we call and say the client was supposed to be picked up 2 hours ago, you said you would be here 2 hours ago, our entire staff is waiting to go to lunch, and they lie and say they are on their way. Today I called every 10 minutes to check on the driver who was again an hour late after dropping the patient off an hour late and I was told "I said the driver will be there in 5 minutes and was hung up on." Just because they are reimbursed through the medical insurance does not mean that they should provide poor service and take advantage of those in need of medical transportation. I will spend the rest of my afternoon reporting this company to every insurance carrier I know because no one should be a victim of this.