I honestly can't say enough good things about Simply Auto Riverside. From the moment I walked through the door, I knew this place was different. The office was spotless, welcoming, and even had snacks while I waited, which was such a thoughtful touch. But what truly stood out was the incredible customer service. Every single person I interacted with was friendly, professional, honest, and genuinely cared about helping me. They took the time to explain everything, worked with my situation, and made what could have been a very stressful experience feel easy. In all my years of going to automotive repair shops, I can honestly say this was the best customer service I've ever received. They performed what felt like a miracle on my car and got me safely back on the road during a cross-country journey. Their kindness, integrity, and willingness to go above and beyond meant more to me than they probably realize. Thank you to everyone at Simply Auto Riverside for treating me with such respect, compassion, and professionalism. Businesses like this are rare, and you have absolutely earned a lifelong customer and my highest recommendation. If you're looking for an honest shop that truly cares about its customers, this is the place to go. Thank you from the bottom of my heart! read more

They used to be our go-to place, but recently they wanted $2200 to replace the CVT valve body (transmission part) on our forester. Based on friends recommendations we went to National Transmission on Hwy 6. Their price was $1550, using Subaru parts, no less. It's a little more work to shop around but, do it anyway. read more

The staff and mechanic team here went out of their way to expedite a major repair needed on my 20 year-old Honda CRV while I was driving through on a cross-country trip. from the great communication to the sleuthing needed to fix the problem to the loaning of a courtesy car overnight, everything went as smoothly as possible. Mike at the front desk was extremely helpful and they really did a great job. I would recommend them to anyone anytime. read more

This is the place in the aspen valley to go when you want it done right the first time . Preventive maintenance is the way to go. They are not greedy like a dealership trying to get you to do lots of extra work , in fact they advise the proper maintenance before it can turn into a problem. They will always be my first choice. read more

My suburban broke down in Aspen and these guys were on it! Alex was incredibly helpful and I was back on the road in less than 24 hours. These guys are truly amazing and I highly recommend them if you've got car trouble anywhere near glenwood / aspen read more

BEST PLACE IN GWS FOR Toyota, Lexus, Subaru, etc.! I used to use them 20 years ago when I lived there and had to use in an emergency! Same mechanics, prices, services, etc.! Wish they were in Denver! Wife had very odd engine overheating issue in Vail and had car towed here without knowing we used to use them. She I Did it off of reviews for places in GWS. They got her in same day as they knew we were traveling and an emergency. Funny enough a Toyota place in Denver for over 30 years had had issues figuring out check engine light problems on the transmission. This crew fixed the radiator and FOUND an Allen wrench left in a part of the transmission cooler that was creating TONS of issues. Previously places said to replace the transmission for $4-6k. They snapped a photo, only charged like $250 for a radiator fix, coolant and diagnosis. Done same day! Called me later to explain everything when I got back in cell service so we knew what happened. GO HERE!! read more

Awesome! We brought both our Toyotas in back to back and they did a great job on both of them. Our 4Runner drives like a new car (they replaced multiple bushings) and our truck is much better. Expensive but fair and honest, and you don't have to bring it back three times before they get it right. I took my truck to two other places, apparently they didn't bother to inspect the entire drive train or they might have found the worn u-joints. If they had taken the time to test drive it before and after they balanced the tires they'd have known they accomplished - nothing. I'm not one to complain or demand a refund, I just don't go back and I spread the word. I'll definitely be back to True! read more

I can't praise True (Riverside) Automotive enough! I was able to get an appointment quickly to troubleshoot an air conditioning problem. They conducted a thorough diagnostic on my car, also confirming my suspicion that my brakes need work. They found the problem and although the AC itself was not the issue, they topped off the refrigerant for me. I was treated with courtesy, professionalism and respect. Many thanks to Julia, who not only delivers great customer service, but knows a thing or two about cars! I'm recommending them to my friends and family, and of course, whoever reads this review! read more

At a different shop, I had my headlight replaced. Three trips back with no headlights, Adaptive Front-lighting System (AFS) off, and then no instrument panel lighting. Julia -while training a new desk person - on a busy Monday morning- got me in and fixed. I had always taken my Honda to Riverside, and now my Lexus to TRUE for major work. Now I know it is worth the extra effort to take my car from Carbondale to TRUE. And why they are so busy- Great customer service with great mechanics! Trish Chew read more

We had a brake light come on briefly while traveling to Utah. This place was so amazing to check everything quickly and efficiently. The front staff was so kind as well. Seriously made our trip. Thank you so much. read more

Awesome staff and facilities, including a spotless bathroom. :) Alex was great when we had a possible transmission issue and needed a quick check. Alex and his crew were super accommodating and friendly. read more

I've been taking my Toyota's and Honda's and Nissans there for probably 20 years now. They have an amazing team and Becca is so smart at the front desk. They are top shelf awesome. Excellent service read more

We were traveling through from Texas and had suspension problems. The people at True Automotive were quick to offer help. They were busy, but found time to fix our car. They also offered to move our travel trailer to a safe spot and the GM visited to make sure we were taken care of. We felt important and out of all of our road trips, we've never felt more taken care of when in need. read more

This was by far the best auto repair shop experience I've ever had!!! Alex is kind, helpful, caring and very responsive. He gave me a great price which helped me out tremendously in a time of need. Jessica was also wonderful and kind as well. I highly recommend True automotive to anyone in need of auto repair. read more

I have been meaning to write a review about this location for the last two years. These guys are amazing! I will always go to them first about my car. The owner and pretty much every staff member I have spoken with are so nice and kind. Last time I went, the owner was having a bit of a busy day AND still helped me because the air in all four tires was WAY OFF! read more

Riverside Import Auto never ceases to impress!! Thank you so much, you'll be seeing me again :) read more

Here's a funny story; I purchased a 91 Toyota truck cheap, I knew it needed work, it came with a $2500 list of needed work from Bighorn Toyota. It started leaking oil badly so i took it in to Carbondale Car Care for an eval, They quoted $4000!!! for a whole list of things including pulling the engine, changing all the seals, a new water pump, power steering pump, timing chain and clutch pack. So I ended up taking it to Riverside imports in for an eval; they quoted $1500, it didn't need 3/4 of the items CCC listed. Riverside are Toyota specialists CCC are not, in fact CCC admitted to not even having the correct washer size to adjust the valves which Riverside does BTW. CCC did not really know what was going on with the leak and so just wanted to change every damn seal they could and whilst they were there change everything they could to be sure, and rightly so they said it would be a strong engine afterwards LOL :) Riverside were awesome, they had seen this before and knew what to do, even Rebecca at the desk said it didn't need a new timing chain and that was odd! Well now it runs like a dream, is leak free and tuned to perfection. If you have a Toyota go to Riverside, nuff said, they are busy so book ahead. Thank you for great work, I'll be back. read more

Friendly staff, work on vehicle was done ahead of schedule, explained in detail what wrong with vehicle before work was done, no hidden cost. read more

They told me it would cost $3,500 to fix my car, which was more than the car was worth. Took it to another mechanic and he fixed if for $250. read more

I have been to a few different places to have my car worked on in this valley and I have to say I am so grateful for finding Riverside. They are courteous, prompt, thorough, fair priced and I know my 26 year old Paseo is going to be running or another 100,000 miles at least. I trust them explicitly. read more

Best auto repair in the valley. I live in Aspen and choose Riverside. Honest and fair. I would not take my car anywhere else. Thank You Jeremy and the gang at Riverside. read more

I highly recommend Riverside for their honest service, helpful mechanics, fair price and even a courtesy car. This is where my friends and I go to for reliable local service. Thank you Riverside for taking care of my '98 Toyota 4Runner! read more

This place was awesome. I got right in at my appointment and they were very thorough and fair priced.