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    Simply Basic Skincare

    5.0 (2 reviews)
    Open 7:00 am - 10:00 pm

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    26 days ago

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    Berman Skin Institute

    Berman Skin Institute

    4.2(21 reviews)
    0.5 mi

    The staff at Berman was very professional and friendly. The office is clean and well maintained…read more The Dr. I saw was very knowledgeable and answered all of my questions. I had 15 SK spots frozen off on my back and will return for more.

    This was one of the most frustrating and concerning healthcare experiences I've had, and it appears…read moreto be a systemic issue -- not an isolated mistake. I booked a new patient appointment on January 7 and received multiple confirmations, including a text reminder on January 15 and a confirmed appointment visible in the patient portal for Friday, January 23 at 3:30 PM. I recently had to relocate and specifically drove back for this appointment. When I arrived, the office was closed. I called the number provided and was routed to another location, where I was repeatedly told that no appointment existed and that I had never been scheduled. Only after I told them I had a screenshot of the confirmation text and asked where to email it did the tone change. Once they saw the screenshot, I was told there was "a glitch in the system" and that the issue would be escalated to a regional director and someone who manages the online scheduling platform. As of now, I am still waiting to hear back from anyone. What's most concerning is that without that text message, I would have been completely dismissed and told the appointment never existed -- even though it clearly did. The system allowed an appointment to be booked, confirmed, displayed in the portal, and then vanish with no notice. This wasn't a minor inconvenience. I rearranged my schedule and drove a significant distance for this visit. For a medical organization of this size, this level of breakdown in scheduling and communication is unacceptable. I would strongly advise anyone booking here to save screenshots of all confirmations, because without proof, it appears your appointment may simply disappear.

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    Berman Skin Institute - Cristian Popescu, PA-C believes that forming a relationship with his patients is an essential component to providing excellent care.

    Cristian Popescu, PA-C believes that forming a relationship with his patients is an essential component to providing excellent care.

    Berman Skin Institute - Hope Sabatine, PA-C is committed to educating her patients on the importance of "longevity-based" skin care routines.

    Hope Sabatine, PA-C is committed to educating her patients on the importance of "longevity-based" skin care routines.

    Berman Skin Institute - Our state of the art Cameron Park Facility is outfitted for the latest advancements in skin care technology.

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    Our state of the art Cameron Park Facility is outfitted for the latest advancements in skin care technology.

    Destination Aesthetics Medical Spa - EDH Nurse Injector, Keena

    Destination Aesthetics Medical Spa

    4.6(34 reviews)
    5.4 mi

    Callie was amazing! She took the time to listen to my concerns and had great suggestions/unique…read moresolutions other injectors hadn't offered. Callie was the perfect mix of friendly and professional and immediately made me feel at ease. Give her a try if you want some plump lips!

    I've had nothing but issues dealing with Samantha here and at Folsom. I had a reaction from a peel…read moreand she proceeded to gaslight me and blame it on me having product in my hair (even though I told her my hair had nothing in it). Then it was sweat, then just oh well. I'd asked for a copy of the ingredients list which I never received from her but that Shawna later provided. Then a from desk girl booked me for another facial while I was at an appt. but did not check my treatment plan nor confirm with me what she was booking. So I had two hydrafacials two months in a row when I alternate between hydra and diamond glow. At that point; I had a good conversation over the phone with Samantha but she didn't offer to cover my next facial and that would have been the right thing to do. At my next appt. the same front desk girl interjected herself into a conversation that didn't include her in addition to other of unprofessional behaviors. I only spoke to Laura about this. That brings us to my 8/12 Wednesday apt. Upon checkout I asked that my beauty bank payment ($350 per month) be pulled and applied to my treatment. Something they informed me was an option in the past. Then the system is texting me ALL weekend saying my payment won't go through. I literally had an emailed receipt showing I paid it. Early Monday morning a gal from Elk Grove calls and tells me I need to provide a copy of said receipt. Now I have "DO NOT CALL" on my account. This is due to having ADHD which causes troubles with self regulation. Not only that but I come from a 32+ yrs experience in strong customer service. I prefer to speak with people I've met in person or have spoken to before. It saves time explaining when there is rapport. I basically tell her that their system created the receipt so she should be able to pull it up and they need to figure it out. She wasn't a mgr and it's not proper customer service to request proof from a customer. I was offended and bothered to be called so early. Nor is it my job to help you figure it out. I'm not being paid to do that. She is. So I call Sac knowing it's the main hub. Was told she'd have Samantha reach out to me. Which rubbed me the wrong way because I don't want to talk to the person whose fault it is that her staff can't do their job properly. Let alone she may have been the one to actually have checked me out because the girl said her name was Sam. I reach out to Shawna on Tuesday. For 4 days Samantha is texting me saying she wants to speak with me and is going to call me. And when she finally does it's to tell me that I need to seek my services elsewhere because they have a "no swearing" policy!? I'm like "What are you even talking about?" She says all calls are recorded and I swore and made a personal threat to an employee. Um.. both gals I spoke to I had never heard of before. Oh you mean when I said "It's gonna be bad for everyone at this point bc I'm just gonna get in touch with Shawna." So now we're twisting my words into threats? All while I'd already called EDH and said I'm over this and just pull the payment again. You'd think after 9 yrs of loyalty and Shawna herself being your original injector you'd get an apology, accountability and integrity; but no! I guess this is what happens when you're a corporate sell out. Is Samantha a corporate mgr who came with the deal? It shouldn't matter. Shawna should have the balls to reach out herself and protect her OG clients, as she likes to call us. So if you're looking for a med spa where mental health issues are met with understanding then this isn't it. One who values its clients? Nope! Where accountability and customer service are integral in day to day operations? No! This ain't it! Bullying and rejection from the place I go every month for self care? That's quite literally the opposite of what med spas are supposed to stand for. Now my Esthetician will be the one to miss out on a client who never tips less than 20%. What does all of this say to your employees with mental health issues? What does it say to perspective clients?

    Photos
    Destination Aesthetics Medical Spa
    Destination Aesthetics Medical Spa - Such a beautiful space!

    Such a beautiful space!

    Destination Aesthetics Medical Spa - Destination Aesthetics El Dorado Hills Treatment

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    Destination Aesthetics El Dorado Hills Treatment

    Simply Basic Skincare - skincare - Updated August 2026

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