Anissa had the privilege of dealing with me ! I'm a bit gruff and hard to please especially paying…read more4K for a tempurpedic. Anyway I made a purchase and her customer service was awesome! Thanks for letting me do my thing!

Highly recommend for anyone that's looking for a mattress, particularly Tempur-Pedic…read more Our sales rep., Anthony, was not only very kind & respectful, but extremely knowledgeable. He was not pushy at all, and took my wife and I very seriously. Pricing also happened to be the best we could find. If you're local, definitely worth stopping by if in the market for a mattress.

Major shout out to Ivan who was amazing to work with! He was professional, friendly, efficient, and…read moresmart. He had great knowledge about mattresses and worked within our price range. I called to ask about their inventory and he promised to call back since he was helping another customer and he actually called me back within an hour with some options. Mattress Firm is lucky to have him as an employee! I ended up selling my son's mattress and needed a new mattress the same day and Ivan was able to make it happen! They have a wide variety of mattress options and many which you can pick up same day in the store or warehouse in Miramar. They offer great bundle discounts if you buy more items. I ended up getting a new mattress as well :)

They only have a couple people on staff because they work expressly on commission so you might have…read moreto wait if they're helping someone else. That said, I came back e days in a row to finalize decisions and compare notes on mattresses online. Ivan and Aida were knowledgeable and a big help.

This is a fabulous place to purchase beds! We have purchased 5 mattresses from here in 2025 over 3…read morestore visits! Scott, Justin and Craig are all wonderful to work with at the store!! All the beds are super comfortable and guests have commented they are the most comfortable they have slept on. This is a high value store with great personnel! Ortho makes high quality products since 1957! We highly recommend this store!!!

Worked with Scott in Poway. Such an easy low key experience. I had been here a few years ago with…read moremy elderly mom, and once again the shopping experience was great. I appreciate the comfort guarantee. Makes it easier to make my decision. Very pleased.

Bob is the THE MAN! Very helpful, honest, and overall a great guy! We got a great mattress for a…read morefraction of the cost of the big stores and didn't have to deal with the nonsense of being hounded by some pushy dork trying to "convince us" to buy something. GO SEE BOB if you need a good mattress and a few good laughs! Thanks Bob, we appreciate you sir

Totally worth the 1 hour drive to get a mattress. The owner was so friendly and even tied the…read moremattress down to my suv for us. The mattress we bought is amazing and so comfortable. He has levels of firmness for each bed size and we got exactly what we wanted.

Very profesional and great service. Came even before the…read moredue date I'm very happy with my purchase and with the company

The customer service was terrific! John went the extra mile to help me locate all the furniture…read morepieces I needed. They were even having a special sale which helped with the price.

Awesome experience today! Went in to get a the ComfortFit (regular) pillow for my husband. I have…read morethis pillow now and it is so comfortable. I just know he will be really happy with it too! We have the ComfortFit curved and love that one too. But I do think the regular just fits our needs a bit more (side, back, and stomach sleeper (when not pregnant). So it's just a really good pillow universally! Alan was so helpful and sweet! He really went above and beyond to help me out. Very informative and helped me with other questions that I had. Trust me being 7 months pregnant, anyone being helpful is so appreciated! Excited for my husband to sleep on the comfy pillow which forms to each persons sleep pattern. It's the perfect size and these pillows are built to last which we love! Great quality! Went in for the pillow and left with a smile!!!

My wife and I own two Sleep Number beds and they are the best! Friends and relatives who have…read morestayed at our home remarked how well they slept on the Sleep Number bed in our guest casita. Recently my daughter and her husband bought one, and we received a referral credit. Jason called me and reminded me of the credit, soon set to expire. Today I went to his store, tried some pillows, and found one with cooling technology. Jason was very helpful in describing the options. I am looking forward to trying my new "cool" pillow on my Sleep Number bed tonight. Thank you Jason!

I've always liked this store. It's large, the prices are good, and the employees are generally…read morefriendly. However, several issues have been making my shopping experience increasingly uncomfortable. I often feel like I'm being watched. When I walk down an empty aisle, someone seems to appear almost immediately, and they stand very close to me. The self‑checkout area is especially uncomfortable -- the employee there watches me so closely that it feels accusatory. I've never stolen anything in my life; I'm the person who turns in lost cell phones. This is the only store where I ever feel this way, and it's discouraging. The large blue baskets employees push around are another concern. I've been bumped or hit by them more than once. Recently, an item I canceled at checkout was accidentally left in my cart by an employee. I drove back to return it because I didn't want anyone to get in trouble, but the situation added to my frustration. The produce section also needs improvement. Some items are fine, but the potatoes are often old, and the lettuce is frequently wilted. The layout of the produce area makes things worse -- the slanted tables and narrow pathways cause constant congestion, and customers end up bumping into each other. I hope these issues can be addressed. I like this store and want to continue shopping here but thinking of changing to a different store. The overall experience has become stressful. Improving the layout, produce quality, and customer interactions would make a big difference.

Meh, not the best Walmart for me. Some have been cool to visit but this one didnt do it for me…read more I bought a few food items and did get a box of tofu for $2. Also found a specific packaged tuna I like. Don't buy any produce here until our USG can actually get their act together and stop pushing Cylospora and Salmonella outbreaks to you via big box stores. All of the cosmetics here are under lock and key, nice that America has come to the point where everything is locked up. Self check out is a pain and the scanner were super dirty. Like can someone wipe them down?? And why can you not tap your card and need to either swipe or inset. Get with the 21st century please.

James was certainly up to speed on Mattress sales which made it easy to pick one out. We purchased…read morea Beautyrest which is working out well. I can now get out of been w/o hobbling around because me hips/back are out of wack. The delivery time frames could be better but overall its a nice showroom & I definately recommend it.

Bought a sectional and power recliner to replace a decades old couch set also from Jerome's. This…read morenew couch is everything I wanted and more! It comfortably seats 6+ and could easily sleep 3 adults if needed. I love that you can separate the pieces to fit your space or keep it together as one unit. Also the locking mechanism is out of sight. Delivery and set up was a breeze! The movers were polite and very respectful of my property during assembly. They communicated well and made the process super easy. Job well done all around! Side note, this couch is pricey but a great value overall for the money.

Throughout the years and many different moves, I've always bought my furniture from Jerome's. I've…read morenever had any issues and I feel like the have the best selection with fair prices. I recently got rid of a dresser that was over 25years old! It was a nice solid old oak dresser that obviously lasted me awhile. I went into Jerome's after searching online for weeks. I was greeted when I came in and asked if I needed help. They walked me over to where the dresser I was looking at was. I liked it and bought it. I chose not to buy their protection plan. $89 for white glove delivery. Delivery men were professional and quick and unwrapped, and installed the legs, and placed it where I wanted it. Very easy process with no issues.

Excellent service, great prices, beautiful stressless chair, and best of all, it was a "stressless"…read moretransaction!

Do not shop here!!! They gave me a quote on an Aura recliner by Himolla that was way lower than…read moreanyone else online. Then, I found out they are not an authorized dealer for Himolla and were being completely false about being able to order this chair for me. An authorized dealer for Himolla, Modern Studio in Laguna, were great and helped me order my recliners. Why would The Back Store show product they cannot order??? Scam in my opinion.