Anissa had the privilege of dealing with me ! I'm a bit gruff and hard to please especially paying 4K for a tempurpedic. Anyway I made a purchase and her customer service was awesome! Thanks for letting me do my thing! read more

Highly recommend for anyone that's looking for a mattress, particularly Tempur-Pedic. Our sales rep., Anthony, was not only very kind & respectful, but extremely knowledgeable. He was not pushy at all, and took my wife and I very seriously. Pricing also happened to be the best we could find. If you're local, definitely worth stopping by if in the market for a mattress. read more

What can I say? Honestly, this was one of the best purchasing experiences I have ever had. The customer service is top notch really and truly. Mariah was SO knowledgeable and so patient through the entire experience. She really made it a point to lay out all the facts and give me all the details which truly made the whole process so easy. On top of that she never pressured us to buy or made us feel bad for not being able to purchase day off despite how much time she spent with us. She just made sure we knew that she was available when we needed her. That was two weeks ago. Today we came back and Mariah was not in house but Jillian was able to help us close out our purchase and again, what a wonderful experience! She was so kind and so helpful. She made everything so easy. I felt so well taken cared of today. If you're in the market for getting a new mattress, this is the place to buy and these are the people to look for. Thank you ladies for a memorable experience. I am so grateful for both of you! read more

After having a sealy posturpedic mattress for over 28 years and when the sofa is more comfortable than the bed we should look to invest into a great new bed. Sad but unfortunately very true. After shopping at the nearby Home Goods store we thought we stop and check in to see and feel what they had to offer. Honestly my plan was to simply read reviews and buy from the big box membership store. We stopped in the check out what they had to offer and Sandy helped us out after taking care of another customer. I would have to say I was actually very amazed at her knowledge of bedding and the industry. As we all shop for beds comfort is the main thing but she had the right questions to ask and based on the response helped us find are restful new bed. Thank you Sandy! read more

I can't say enough good things about the service at Mattress Firm in Poway! Our old mattress was 13 years old, and after rotating it, it was very uncomfortable to sleep on. It was a bit if a sticker shock to see good mattress prices, but honestly we will use it every night for several years! Our sleep expert Mariah was so patient with us trying out several beds. We didn't want to order one unless we tried it, so buying online was out of the question. After discussing it over lunch, we decided on a mattress that would make us both happy. A few days later we decided to pay for a set up fee - the delivery people at Rubios Delivery were a few minutes early, took the old one away, and set the new one up. So fast, polite and efficient! We could have struggled to take a Cal King upstairs, but I'm so glad we paid the extra fee - well worth it! read more

They sold my wife a mattress frame when she wanted a center support. She opened it and realized they sold her the wrong item. I tried to return it with the receipt and they refused. i said Walmart or Costco would take it. She said we are not them. NO you are not read more

Thank you David for your friendly and excellent customer service. David asked a few questions to help match the right mattress and sure enough after testing 4 mattresses (price range) I found my perfect match the SEALY POSTUREPEDIC HYBRID NORMAN. What I appreciate most about the buying experience is David was considerate of my budget yet I still ended up buying other stuff for my new mattress. If you are looking for a mattress give Mattress Firm in Poway a chance and ask for David. read more

This is the BEST PLACE to get your mattress!!! Better than Jerome's any day!! I'm so HAPPY with the bed & the deal that Anissa got for my client!! I totally recommend this place!! All of their beds are Amazing & im extatic!!! Thank you guyes sooo much especially Anissa is the BOMB!!! read more

My husband and I really enjoyed the atmosphere at Poways Mattress firm. We've been looking for furniture for a while and we knew we wanted a tempur pedic. We tried out Ashley and jeromes and a few other places and we're so sick of getting hounded down by the hungry salesmen looking for their next commission. Then we went to Mattress Firm and the manager Daren, was great he introduced himself gave his pitch and moved on essentially he didn't sit their hounded us. Which we're buying a mattress obviously people don't want you talking to them while they are trying to envision themselves sleeping on something that cost $4,000! So Daren we'll done! Thanks for not being annoying we appreciate! There's nothing worse than a bad shopping experience and paying that much! read more

Although my mattress fell apart after 2 years and the warranty process was a nightmare this review is specifically for Brandon who helped us when we finally got approval for a different mattress. Brandon was awesome. We interacted with him on numerous occasions and on his 2nd and3rd days with this company. He was nice, kind and helpful even though we brought new challenges for him in his new job. Mattress Firm should be happy to have him. read more

Had a great experience purchasing a new king-sized mattress from Mattress Firm in Poway. The manager helped me understand what specials were going on and pointed me to two mattresses (I knew what I was looking for). I came back a second time with my husband to make sure that was the right bed for us and we completed the purchase. I hate the hovering of sales people so it was perfect for me to get all the information I need and make a decision. read more

We purchased 3 mattresses from Mattress Firm in Poway and can't say enough about the customer service Brandon and Leann provided!! Brandon showed us every mattress in the store and explained the difference and pros/cons of each. He was friendly, knowledgeable, and patient as he let us try each mattress multiple times. Buying a mattress is a big investment, and we felt we made the right decisions on the mattresses we picked out with Brandon's guidance. I'd like to also mention that there was no pressure or pushiness to buy. Thank you Brandon and Leann for helping us get the best mattresses for our whole family! read more

Jesse was on it - easy, straight forward & great price match with military discount. Thanks guys

You need to discuss with google your hours that are listed there. We came to buy a mattress tonight at 8:15 under the impression, from google, that you were open till 9:00pm. Smdh. Losing one customer ain't nothin tho to y'all I bet read more

I recently went into the brand new Mattress Firm in Poway and was blown away by Jesse. He was very personable and knows his stuff. He was patient with my many visits to the store when I was shopping around and never made me feel like I was wasting his time. He truly cared that I found the perfect mattress. After trying many mattresses not only at the this store but others I went with the Chattam and Wells Olivia Queen Size. The reason I chose this mattress over the others is the fine quality and attention to detail in this luxury handmade mattress. I also felt that it will last longer than others based on the quality. The other reason I purchased this higher priced mattress is simply the fact the Labor Day sale that is going on right now allows me to purchase this mattress within the budget my wife and I set. If it wasn't for the current sale they are having I would have had to look at a different mattress quality level. We received our mattress yesterday and the delivery process was smooth. The only concern I have at this time is that the mattress is firmer than it was in the store. Jesse did tell me that may be the case and that I need to give it about 30 days to allow the mattress to loosen up and adjust so hopefully in 30 days I will have the perfect mattress that will last 10+ years. If not then I will see how the 120 day sleep guarantee process Mattress Firm offers goes. Based on my experience working with Jesse I feel confident that if by chance the mattress turns out to not be the perfect one he will do whatever he can to help me find a mattress that my wife and I will enjoy for years to come. If you are in need of a mattress run to this store before the Labor Day sale ends and ask for Jesse! You will agree he is awesome! If by chance he is not available when you arrive assistant manager John was also very nice and I am sure would take equally good care of you! read more

My initial experience buying my mattress was extremely pleasant working with Sarah Lockhart. I bought two mattresses for my sons bunk beds and they are great. I had a pleasant experience picking one of them up at the warehouse. However, when I went in to pick up the second mattress a week later, the man who was "helping" me was extremely unprofessional. I bought memory foam mattresses, which Sara said I could easily transport in the front seat of my car as she had a Mini Cooper and it fit in the front seat of hers; therefore I did not pay for shipping. When I arrived, I called and asked the man if by any chance he could bring the box outside because I had my two young sons in the car. He said he could not because I needed to sign and he was the only one managing the store at the moment. No problem. I went inside and signed and he helped me bring the box outside. He tried to fit the box in my trunk, but it did not fit. I told him that the man at the warehouse took it out of the box and put it in my front seat (a double size mattress, this one was a twin). The man made excuses saying that he couldn't do that because he was the only one in the store (there were absolutely no customers it was 12:00 on a Tuesday) and that if he opened the box the bed would expand. He was going to walk back into the store with half of a box hanging out of my trunk. I asked what I should do with the box and he made some snarky remarks about me not paying for shipping and that not being his job. I asked for the managers number and he said he was the store manager. I asked for his supervisors number and he said he couldn't give that out (I have never heard of this policy before). I told him that the amount of time he spent arguing with me, he could have opened the box and been back inside. He eventually gave in and rudely and aggressively opened the box and put it in the front seat. I could not believe the lack of professionalism and the fight he put up to open a box. read more

Thank you Sarah! Our delivery went perfectly. Very much appreciated all your patience, information, and the opportunity to take our time to make a "no pressure" selection. Mattress Firm is conveniently located in Poway and it was so nice to have such a pleasant and professional representative like Sahra to help us make an informed decision. Definitely a five star experience!! read more

I went to Mattress Firm to try to decide between a few different mattresses. Jesse was super helpful explaining the differences between all of the options and had good suggestions based on what I said I was looking for. He made the process easy, quick and stress free and zero pressure! The location was nice too because it's brand new and lots of parking. Super excited for my new mattress! read more

Just went to mattress firm to purchase my first mattress in 10 years. Jesse has been nothing but wonderful and accommodating to my back and forth with mattresses. He explained to me the difference between each one, and let me take my time. He made the experience very enjoyable, he even cracked jokes with my mom the entire time. I will definitely bring my business back to this location next time anyone needs a mattress. read more

My wife and I went in to purchase a new mattress this past week. Let me just say, the products and service they have to offer is incredible!!! I am so happy with my new mattress set and highly recommend this Poway Store location. The salesman that helped us was Jesse. He was so nice and personable and provided stellar customer service. He knows his products and was very helpful with us choosing our new mattress. Thank you, Jesse!!! read more