Came here to buy my grandma mattress. The guy that helped us was soooo sweet and adorable. He…read moreanswered all of our questions and very attentive. Great customer service and great prices. Would recommend!!

Great customer service!! Good prices! Nice and fast ! I will come back to buy anytimeread more

They charged me $214.43 for a restocking fee even though the product arrived to their store damaged…read moreand I was told by Debbie that she couldn't get me a perfect one. The $214.43 is more than their stated restocking fee as I bought the item on sale. I wrote customer service the following: Subject: Urgent: Refund Request for Damaged Caspian Chairside Table - Order/Transaction #W0036174 Dear Bassett Furniture Co. Customer Service, I am writing to request a full refund for a Caspian Chairside Table 6S24-0643 that I purchased for $949.00 during a sale. The table arrived at your San Marcos store damaged, and upon inspection, Debbie, a representative at the San Marcos store, informed me that a perfect, undamaged replacement could not be secured. Due to the item arriving damaged, I requested a refund. I was subsequently charged a significant amount, with $214.43 being withheld from my refund. I firmly believe that a restocking fee should not apply in this situation, as the table was damaged upon arrival and was never delivered to my home; I inspected it at your showroom. Even if a restocking fee were applicable, your standard 15% restocking fee on the purchase price of $949.00 would amount to $142.35. The $214.43 that was withheld significantly exceeds this amount, representing more than the stated 15%. Therefore, I am requesting a full refund of the $214.43 that was withheld. This amount represents the difference between the full purchase price and the refund I received. Alternatively, if a full refund of the withheld amount is not possible despite the table arriving damaged and no undamaged replacement being available, I request that the restocking fee be adjusted to the stated 15% of the purchase price, which is $142.35. This would mean I am owed an additional $72.08 ($214.43 - $142.35). I expect a fair resolution to this matter. Please process the refund of $214.43 or, at a minimum, the $72.08 difference to adhere to your stated restocking fee policy for damaged goods. I look forward to your prompt response and a resolution to this issue. You can reach me at ***-***-**** or ******@gmail.com

Bought a custom leather couch and ottoman LESS THAN 5 years ago. Got the extended warranty which…read moredoesn't expire until Nov 2025. My couch has spots where the leather color has come off. They will NOT honor their warranty! The icing on the cake of purchasing this couch was when the manager told me he has a dog and boys that climb all over it and that he had it for 10 years and it still looked great. He even showed me photos!! DON'T BUY FROM THESE GUYS. I don't have kids and dogs running all over my couch. It's my husband and me. That's it! And the photos show what my couch looks like. Shame on Bassett for not honoring their furniture!!

Helpful staff go above and beyond. They were easy to work with and were patient as we sent them…read morepicture after picture for price quote. The set up our couch on delivery and were professional.

Good selection of furniture! By far the best customer we've ever encountered. We purchased a dining…read moreroom table set and a Nightstand, quality was great, price was even better. The owner and his nephew nicely wrapped up the table and chairs for us and loaded it in our truck. If your looking for any of the lighted up makeup vanities, he has the best selection. His warehouse is right next store, which is nice if you want or need your items right away! Definitely recommend this business, owner is awesome .

My neighbor referred me to Baran at Comfort Furniture Galleries and I am so happy she did. My…read moremother in law needed a new sectional for her living room. I simply texted Baran photos of what I had in mind style wise, dimensions, colors etc and she literally designed me an entire sectional from beginning to end within an hour or so, this included fabric choices, customization, even a pull out queen bed. Also, the price was so reasonable, comparable to other big box stores but the quality is 100x better, real solid wood bases, better foam, better everything. Within a few weeks the couch was delivered as of this morning, the movers/delivery guys were great too. I would HIGHLY recommend buying furniture from Baran, not only because it's great quality but she's so sweet and good at what she does but the fact that I was able to show her a photo of a sofa I liked and she made it looks just like that but to my size and I got to pick the fabric, why else would you order from another store that the quality is crap. So happy for my mother in laws new sectional.

Dr. Baran is a true professional and a lady of the highest caliber. Her highly skilled interior…read moredesign knowledge and creativity is second to none. I've lived in San Diego for over 50 years and there is not one furniture store that can match the quality, attention to detail, and personalized service that Dr. Baran brings in the design of specialized furniture. She personally came to our home to ensure our couch would matched the rooms warmth and surrounding furniture. Her customized touch brought our living room to life; of which, made the room seem larger and brighter. My wife and I are so delighted to have found Comfort Furniture Galleries and especially Dr. Baran's amazing service. If you want performance, not excuses; shop at Comfort Galleries. (Posted on behalf of my friends W & C LaBarge in La Jolla)

Dalton went above and beyond every expectation I had. He is an absolute sweetheart. He even…read moreremembered me from a week earlier when I visited the store with my daughter, which made the experience feel incredibly personal. He was kind, patient, and genuinely helpful throughout the entire process. He took the time to address all of my questions and concerns, resolving everything quickly and effortlessly. I wish every store operated as seamlessly and professionally as Crate & Barrel. Dalton is truly a legend at Crate & Barrel. He clearly takes great pride in his work and is extremely knowledgeable about everything in the store. No matter what question you have, he has an answer. It's rare to meet someone who provides this level of customer service, and he made this one of the best retail experiences I've ever had. I hope I have the opportunity to work with him again in the future.

We came here for a quick walk after celebrating a BIRTHDAY LUNCH next door at Shabuworks! And…read moreunexpectedly, we also had to use the RESTROOMS which were pretty clean by the way... After using the restrooms, we started BROWSING. The walkways were a bit narrow so if you see incoming traffic by pedestrians you will have to squeeze by each other quite UNCOMFORTABLY!... SERVICE: There's no greeting and I didn't see any staff in sight except at the cashier. It looks like everyone is focused on getting the job done and DONE on out of here! SELECTIONS: 5/10 I was shocked to see sofas that are slightly damaged and/or have STAINS on them still going for almost $1,000! And that is a RED FLAG for get the hell out of here! Now I know why it's called CRATE and BARREL OUTLET!... Because LET us get on OUT of here!!!!!!!!

Is there a rating lower than 1? We walked in the store and walked around for 5 minutes- walking…read moreright past a lady at a desk who didn't say a word, so goodbye...

After calling Lawerence Furniture about an issue for a recliner we purchased in 2016 their…read morefurniture repair person, Russ called to make an appointment to come to our home to inspect the chair. Russ was a pleasure to work. He did everything he could to get the job done. Eddie and Warren

We had an outstanding experience with Rustic Home San Marcos and couldn't be happier with our…read morepurchase. If you're looking for unique, high-quality indoor or outdoor furniture, this is the place to go. We purchased an oversized teak outdoor sofa and matching chairs, and they are perfect for our backyard. The craftsmanship of the furniture is exceptional, and the made-to-order Sunbrella cushions are equally impressive. They offer large selection of fabrics and colors, making it easy to customize everything to fit your space perfectly. Ash, the owner, was great to work with from start to finish. He is exceptionally professional, communicates clearly, and genuinely cares about making sure his customers are happy. He even had his team build a custom ironwood tabletop to fit over our concrete fire pit, transforming it into a beautiful outdoor coffee table when the fire pit isn't in use. It turned out even better than we imagined. The pricing is very reasonable, especially considering the outstanding quality and unique pieces they offer. Delivery was white-glove service, arrived on time, and the team was courteous, careful, and professional throughout the installation. It's rare to find a business that combines unique products, top-tier craftsmanship, fair pricing, and truly exceptional customer service. I highly recommend Rustic Home San Marcos to anyone looking for beautiful, high-quality furniture that will last for years. We'll definitely be back for future projects.

Ash is the best in the business. He will find what you need if he doesn't have it in his extensive…read moreinventory.

After doing quite a bit of research and visiting many mattress retailers, my daughter and I drove…read moreby the Comfort Pedic showroom one night. We decided to make one last stop before making our final decision. I am so happy that we made that decision! I was so impressed by the way Ray took so much time to explain the industry and educate us on various materials that are used . It was nearly closing time when we came in and he was just as friendly and eager to help as if it were first thing in the morning. There was absolutely no pressure which I REALLY appreciate ; it was very refreshing after all the sales people we had spoke to. He was experienced & cared about people. It was obvious. Even though it was the end of a holiday sale , we didn't purchase mattresses that night ... I continued to research more specifically on materials , durability , long term health effects , etc I was hesitant to purchase Comfort Pedic because it wasn't a big brand , and I had actually never heard of it. However, when I dug deeper into the structure and materials I was quite disappointed by what some of the best known (highly rated) luxury brands were using. It took another week or so before I took my son back to see the options that Comfort Pedic had. We decided to get two of the same mattresses with 2 Ergo adjustable bases . He gave us the sale price from the week before ! Plus he covered cost of delivery and set up (along with hauling away old mattresses). When the beds were delivered a week later , I noticed he surprised us by upgrading both to a cordless remote. Customer service was incredible from the store to the delivery ; I felt valued , respected , and taken care of. And I rest easy knowing that there is an amazing warranty and support if I need it . Thanks for Everything Ray

I needed two twin mattresses and I'm so glad I stopped by this place. Ray knows so much about…read moremattress, that he took the time to explain how a mattress should feel and how it's made. I purchased two twin mattress and I plan to go back in a couple months to get a queen for myself.