I called Franklin's up and they were able to take my car in the very next day. From the beginning…read morethe customer service was very professional and punctual. My car went in for a smog check, tire rotation, and oil change and was ready to go within an hour - I was very impressed! I received a full report of what parts/products were replaced inside my vehicle as well as what services were performed and their individual price breakdowns. This will be extremely helpful for me so that I can compare the cost of future products and services. I also appreciate that they ran a diagnostic report on my car, and were honest enough to tell me that I didn't need any more work done on it at the moment, but what to keep an eye on. I had a great experience here that surpassed my expectations! I'll definitely be back if I need any maintenance or work done on my vehicle in the future.

Super friendly and helpful team here at Franklin's. They got me in and out for my smog in no time…read moreand I drove directly to the AAA and registered my vehicle. Easy Peasy!

I took my car into Leon's because of the good reviews and it being close to my work... I'll be…read morereturning to Leon's due to how amazing their team is in providing customer service! I was hopeful from the reviews but was shocked with how amazing the customer service was. Thomas, Ricky and Kevin all went above and beyond today taking care of my car and answering the 100 questions I tossed at them. Even after I paid and received my keys they took extra time to give me advice on maintenance and provided much needed education. These guys were so awesome and I will be coming here whenever I need any work done on my car!

This is a bit late this happened in 2025, but I needed time to assess what was going on with the…read morecars. This is more detail for my Dec 22nd, 2025 review. I have 2 cars both were being serviced at Leon's and for regular service I liked them, good customer experience up front. However, I took my 95 Toyota Land Cruiser in with 2 issues a suspected fuel leak (we could smell fuel in the garage when you opened the door) and it was running rough, more so when it was cold. Leon's looked at these problems and said they could not find either one. About the same time I took my 2001 Subaru Outback to them about an overheating problem and the guy from the shop came back with a big list of repairs to fix the problem even though I told him this car was a car I was not going to pay lots of money to repair. So with no solution for either car I looked for and found a shop in Arcata. The Land Cruiser went in first. On the first day he dropped the fuel tank and found that the line to the emergency break had worn a hole in the top of the fuel tank and it was leaking. He fixed it and looked for the other problem, it took him a bit longer but not much and he found the number 5 spark plug cable was periodically arcing to the exhaust pipes. So here is the significance of that, Leon's let me drive the car out of there shop with an active fuel leek and an active ignition source should the fuel get close to it. I was not pleased. Then I took the Subaru to the same shop in Arcata and in less than a day he said he found the connector to one of the fans that go on when the radiator gets too hot was not securely connected. Infer what you want from this but one thing is for sure Leon's should have caught the loose connector. Both cars now seem to be running just fine. So why did I not rate them a 1? Well initially I rated them much higher. When I came here for oil changes and tuneups the customer service at the front desk was great and this is where most auto repair shops drop the ball. I assumed that the work in the back followed the same pattern, but this turned out to be a bad assumption. So they could be good for regular maintenance, but I would not go there for anything tricky.

My Jeep was giving me a low oil message, and I needed an oil change anyway, so I came in…read more Sometimes this place is busy, but this time I got right in. After he checked me in, he asked me if I would like something to drink while I waited, and he brought me a can of Diet Coke. How nice. Yes, there are a lot of "upsells" here, but they are not pushy about it. They explained that they do not get a commission on any extras that they sell. And anything that they offer you, if you say no? That's it, no pushback. I understand, it's their job.... It turns out that my vehicle has an oil pan leak, so I'm going to have to have it taken to be double checked. I asked them if they would take a picture Of the pan and the gasket with my phone, so I could show it to my brother who does work on his own Cars. They took the picture without asking. The price for a standard oil change is approximately $65, but you can always find a coupons online just by googling the phrase "oilstop coupons.". I did it before I came in, and found a coupon for 50% off a standard oil change. Not bad at all. They treated me right, and I was in and out relatively quickly. I will continue to come here for my oil changes. Thank you.

Excellent service, of course. I always feel inadequate for being unable to do it myself. And TBH…read moreI'll probably just Copy and paste this review for premier oil change because what's the difference...

Joe is an excellent mechanic and he provides goods service and has a wealth of knowledge and…read moreexperience. I only let him work on my car

Joe is extremely friendly and honest about his work. We had to bring our car in because the check…read moreengine light came on. He quickly diagnosed the issue and gave us our options. I couldn't recommend him more!

Wow! The team working here is stellar! Efficient and professional!!!…read moreVery quick oil change. And price is what I expected I will definitely return and recommend if you want service that is top notch

Oil change went well. It was annoying they put me in a line that allowed other people after me in…read moreboth other lines to be done before my car even advanced to begin. I would suggest being aware of this.

The clutch on our Vanagon started to go out when we were in the redwoods. The team was able to get…read moreus in on the same day! Throughout the process they were respectful and communicative. Big plus that they know how to work on old cars too!

Few years ago my Porsche broken on the way from Bay Area to Seattle. I was lucky, I was 30miles…read moreaway from Craig's shop. They had me on the road within 24h, and they gave me a ride to the hotel and back. I'm like giving business to small competent businesses. So if you have a car you love, check if they're able to help you. I enjoy driving so going up for some work on my Porsche is just a wonderful adventure. This car is built to be driven on Hwy1.

Friendly, thorough, knowledgeable staff. I will return to them for all my future oil changes!read more

Just passing through town and found this gem of an auto shop to get a quick oil change. Lisa and…read moreher husband Junior made the experience wonderful, and had a lovely chat with both of them; in a blink of an eye my truck was done. They also checked my brakes and topped off my fluids, really appreciate the great service and friendly experience. You two ROCK!!!

One of a kind mechanic. Very detail oriented & answers all your concerns. Thank you for taking care…read moreof my prius Petr!

Petr rocks as a technician, honest, straightforward and thorough!! Plus you can often see your…read morerepairs on his YouTube channel.