I scheduled a general inspection for 4/6/2022 to make sure my truck would be road-ready for some upcoming driving. I had brought my truck here previously on 9/2021 for an oil change. The employee informed me that at that time they would have done a full inspection and that it may not be necessary for me to spend the money to do it again. He checked how many miles I had left before I needed an oil change, and how many months before I needed an oil change. He said it was not necessary for me to do the inspection unless I wanted to, but it would save me $80 to wait until my truck needed an oil change. I think this shop cares more about return business than it does a short-term money-making scheme that tries to get people to pay for unnecessary work. I will continue to bring my truck here as long as I live in Arcata. read more

My Wife noticed that one of her tires had a low pressure warning light activated, so she pulled in to Neely Automotive in Arcata. The owner came out real quick-like and filled up the tire to the proper pressure. And he was happy to do it. Thanks guys. I appreciate it. read more

My car is always fixed when I go here. I never feel taken advantage of and I never have the experience where something goes wrong shortly after a repair. I can't believe some of the bad reviews. I'm not saying they're untrue, but I am saying that I am a 40-year-old woman who has had nothing but bad experiences with mechanics. That has never been the case with Neelys. read more

So far no problems he gave me an apt.soon because I had to go out of town .I have a feeling I got my money's worth.

Stay away from this company!! They deserve no stars! They tricked a young college student who is trying to strive in this world. She was in tears from the way they treated her. She was told they would diagnose her car and she was not told she would be charged for the diagnosis. They charged a starving college student 150.00 to diagnose her car and will not budge!!! They are deceitful and condensing. read more

*edit I have dropped the review from 2 stars to 1 i dropped a star for everything thousand dollars I wasted here in addition i have also Included the cost of going to neeleys the bill is from a shop that fixed the damage that neeley automotive did to my valve cover I didn't want a 200 mile fix!* So long time ago I brought my mustang in to have the spark plugs done one of these mechanics broke something on my valve cover that basically keeps the spark plug in place, he used some glue and a zip tie to fix it cut to 2 weeks after that my car breaks down I call neeleys because the car was sitting for awhile a rat crawled in and made a nest under the intake manifold I killed the rat but they wouldn't take it "we don't want rats in our shop" fair enough I took the car to mechanic in eureka and they fixed no problem it now it developed a misfire so I took it into e and a and guess what? not only was the valve cover worse but all the sparkplugs were misfiring code p300 p301 on an obd2 so yeah not happy I will have proof as well and I will upload the pics 4000 dollars later the money I spent here was a waste. A word to neeleys treat your customers better don't break parts off their car, and when their car breaks down 200 miles down the road I recommend you take the car back with no complaints, and quit ripping people off. You don't want rats in your shop? I'll take my rat and my money somewhere else. Had to drop this on yelp just so people don't get scammed read more

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I had my tail light go out right before a road trip. Scott helped me quickly for a fair price. I would come here again for sure. Although I walked home, a great place to wait for your car would be Cafe Mokka. There's great drinks and board games there. My friends and I went there after I picked up my truck. A big thanks to Scott for the fast response time and quality service. read more

This place is great! Thorough service, never cuts corners. He always tries to find me the best middle ground between cost and reliable parts. Super honest and timely. Very professional, great customer service. Would recommend to anyone! read more

Service was great, price was reasonable, and the people were great to deal with. They squeezed us in to get my daughter's car fixed and were very upfront and honest about everything. Highly recommend! read more

The guy asked 73 dollars to look under the hood, thought he was legit my friend (who looks like a school teacher) recommended him. I look like I smoke weed and this guy thought he could pull a fast one. I shudder to think how many times I was overcharged. Can't trust anyone in this town read more

I am not one to leave reviews, and I know that bad reviews often stem stem from disgruntled communication, but our experience here was so bad, and I legitimately believe it was the mechanic's fault. We brought in our van for a diagnostic. We got the quote and realized we could not afford to get the work done there. No problem, that doesn't mean they are bad, just expensive. But, the van has a kill switch that was not related to the engine problem. So we found a cheaper mechanic and once the engine was fixed, the second mechanic discovered that the kill switch had been disconnected, causing all sorts of electrical issues. We called Scott at Neely to ask about it. Even though he commented on the kill switch when we left the first time, he denied knowing anything about it when we called back to ask what they knew or how to re-engage it. The thing is, when we called to let him know that we were coming to get the van because we didn't want to do the work there, he told us he needed an hour or so to put the engine back together. We picked it up and tested the kill switch immediately, but it didn't turn on. Perhaps it was a coincedence. Perhaps it was retaliation for not wanting to get the work done there. We will never know. But we will also never go back there because he blatantly lied about knowing there was a switch problem, after mentioning it a few days earlier. read more

I had my vehicle towed to Neely around 11 am on a Monday, and they diagnosed & replaced my alternator and I picked up at 5pm same day. Very grateful! read more

Last February, my car wouldn't drive due to an issue with the emissions system, which locked it into an "emergency mode" and required towing. I took it to Neely's and was told that the entire catalytic converter system and manifold gasket would need to be replaced, a repair that would cost $1500 or more. I'm a young lady and a student, and I told the mechanic I couldn't afford the repair. He came back at me with an offer to remove the cat and weld a straight pipe in my vehicle, telling me it would make the car drivable, although not emissions-friendly when it came time to smog it. I even had him talk to my father on the phone about it, and after paying him around $250, I picked up a car that ran. Honestly, afterwards, I thought this was a nice place with nice people willing to work with me. Flash forward to a couple of weeks ago when I was selling the car. I was showing it to a mechanic and explaining the repairs that had been done to it as well as some issues it had. When I told him about the straight-pipe repair, he pointed to the two catalytic converters, still there, and showed me that this had never actually been done. I'm not sure what the mechanic at Neely's really did to my car. I was told he probably just replaced a cheap sensor and then charged me for a more expensive repair. I'm not super-knowledgeable about cars and I feel like this business took advantage of that. I would not go here again, and I would not recommend it to anyone else. read more

I was traveling from out of town when my car died in downtown Eureka after 8pm on a Wednesday. Plenty of fuel in the tank and the battery was good, so I was fearing the worst. Had it towed to Neely's in Arcata and the next day they got me sorted out and had my car ready to go before 3pm. Turned out it needed a new fuel pump. I was thrilled to get my car back the next day - especially as it turned out all the auto shops in the area, Neely's included, had pretty full dockets that day and the next. But Neely's came through and made sure I got my wheels back ASAP. I feared the worst and Neely's took great care of me and my car. Highly recommend. read more

I've been here before with amazing service provided but I have come across an issue. Had my oil changed here a while back and I went to do it myself today and the filter was put on so tight that's it's been taking me days to figure out what to do. I'm now in a position that I need to waste a bunch of oil and money just to take it to a shop to get the filter loose. NOT something I should be dealing with as a mechanic an oil filter should be something they know a lot about and they should have known not to tighten it to the point of no return. It's on here with at least min of 50 pounds of pressure that's effing ridiculous!! They should have known better. read more

Awesome! Jeep died on a Sunday night. Jim from Buddys towing recommended this garage. Monday morning we were ready to,as they said, rock and roll within 2 hours of them opening with no crazy upsells. For a roadtripper from Nevada it couldn't have gone better read more

My friend and I were on our way from San Francisco to Oregon and ran into some car trouble just outside of Eureka. We brought it to neely and despite a busy day at the sho, they were nice enough to try and help us diagnose the problem. Even though we were unable to figure out exactly what was wrong, they gave us their time, effort and expert opinion. Highly highly highly recommend. read more

On vacation with our kids when our transmission started to act up. Scott repaired our rig in time to get us back on the road and saved the rest of our trip. Honest and helpful diagnosis and pricing. Highly recommended. Thanks! read more

I was sad to see that my last review was considered not recommended. I've been going to Neely's for probably a decade now. Scott was super quick to repair my water pump and get it back to me. I feel very well taken care of there. He has even helped me out several times with small issues for no cost. Thanks Scott! read more

Been going here since early 2000s Scott and crew do an excellent job charge me at a reasonable rate and get me in and out in a timely manner been a customer here for 12 years and have never been dissapointed thank you Scott! read more

tow truck driver told me they were honest... and they are! BUT, when you have a problem with your brakes and they dont fix it correctly because the cars computer didnt read the problem and couldnt pinpoint it for them... they merit questioning of their experience and attention to detail! read more

Worst mechanic ever. I didn't even get a reach around. Don't go there! I almost died.

We had just moved here and needed a mechanic for our Lexus. The "check engine light" was on of course, so after checking the internet, chose Neely Automotive. After diagnosis and letting us know what the problem was and the cost, we checked with our previous mechanic. He advised that Neely Automotive's price was fair, so we proceeded with the work. All went well, and we will be back in the future. read more

Thank you to Scott and crew for helping out with a bad alternator. I'm not from the area, relied solely on referral and phone conversation with Scott to ensure I could get my family safely back on the road after 24hrs of breaking down on the Hwy 101 southbound. I highly recommend Neely Automotive! Great customer service, honest, and honored their commitments. read more

I don't know anything about cars, so going to a mechanic is always a trying experience. I'm new to town, so I don't yet have a mechanic that I trust. When I called Neely Automotive to make an appointment, the person who answered was really nice and didn't make me feel dumb--always a plus for a mechanic. I made an appointment over the phone. However, when I arrived for my appointment, the guy that "helped" me was SO different: rude, abrupt, and condescending. He basically told me that he could tell by the sound of my vehicle pulling in that I had bigger things to worry about and tried to charge me $90 just to look at the car! I have never had to pay a mechanic simply to look at the car and let me know what's wrong. When I objected to paying $90, he informed me that it was to pay for his time, in case I didn't want him to do the work after all. Needless to say, I did not pay $90, and I promptly left, very annoyed. I found another mechanic in Eureka who got me right in, was really kind and not condescending, and made my life a whole lot easier. I would NOT recommend Neely Automotive to anyone. Avoid it. read more

Do not go here!!! Almost died on a snowy mountain road because of their incompetence. And when we confronted them about it they claimed zero responsibility, claiming that it must have been the napa auto store that they got their parts from (crescent city). We would need to tow the vehicle to said napa, and they could Check if their parts were defective. This was done, the alternator was perfect, it just turned out Neelys did not wire it correctly between the two batteries. This led to the alternator putting out over 16 amps to one of them, and shorting out our entire car on the mountainous 199. Finally we came back with the rest showing napa was not at fault, to which they said, we only told them to put the alternator in, not wire it between the existing two batteries. So we paid someone else to do the job correctly, and for a 90 mile tow. If you like paying twice for the same job, nearly dying in the meantime, be sure to come to Neelys! read more

Sketchy slicked-back hair POS! He will take advantage of you if he thinks he can. Usually, I fix my own cars but I was busy with work, and I thought I could save some time. I told him what I thought the problem was and dropped off the car. A couple of days later he echoed what I told him as if he figured it out and quoted me $1000 for parts and $2000 for labor.I knew this was BS. I ordered the parts for $400 and fixed it in about an hour. I'm not a fast mechanic; an experienced mechanic could work much faster than me. He is just full of it. I don't look like I know a lot about cars so he thought he could take advantage of me. To top it off he got his greasy hand prints all over the hood of my vehicle. I can see that he has some good reviews, I honestly can't imagine how that is but I can speculate. My assumption is that there are some people that he treats fairly. If you go to his church or have the right look. There are probably people who got ripped off and didn't realize it. It's likely there are fake reviews as well. read more