There is no way to speak to a person. They used to have a person on site. Now, however, there is no…read moreway to speak to a person onsite or on the phone. Even the online chat is ignored - that's with the agent's name on the screen! The former site manager was great but there is absolutely no help for their customers. For the prices they charge, they should be able to pay someone to answer a phone.

This property is a rip off. I rented 2 units at a price that was on the contract, 310 for one and…read more331 for the other, now the contract says that they'll notify you of rate increases, but all I got was a gray box at the end of one months rent saying the next month rent was going up over 100 dollars on each unit, I have all my belongings in these units and I have to now find new storage units and pay for a uhaul and someone to help me move all my property because there's no telling how much more it will get raised. I've not had these units 6 months yet. I setup autopsy thinking that it was going to be consistent, beware of renting from this property.

So happy with the management and their willingness to always help and be available. I also feel…read morelike if the rates go up, they try to work with you because they truly value your business

clean and decently priced with a manager on site 5 days a week. security cameras and gated entrance.read more

I have nothing but GREAT things about this company! First of all the pricing is VERY responsible,…read morethe staff (Scott) on broad is amazing, friendly & great attitude, knowledgeable! The surveillance is also another plus to this place. There is a camera in almost every corner and you feel that your belongings are safe and secure! All in all I HIGHLY recommend Casino Storage. My second time using them and I will be a customer when I am in need of storage!! -Whitley

I have had a storage unit with them for a few years now. The employees are awesome. Very polite and…read morerespectful. They will work with you on your payments as long as you stay in contact with them regularly. Very clean and secure. I dont plan on leaveing there anytime in the foreseeable future. I deffinatly love it there for my storage.

Looking for a storage place for my mom, and since I drive right past this often I stopped in. Very…read morefriendly owner, showed me around, answered my questions. No pushy sales, just trying to see what I needed. Very helpful and flexible in planning logistics like truck access. Prices are competitive. The place has been cleaned up by the new owners, and looks good inside and out. Convenient location, a variety of sizes for your stuff, secure location. No climate-controlled storage at the moment, but they are working on adding some. I'll keep this in mind for future needs, since they are handy and friendly.

I paid a few months in advance. It has been 5 days since I closed and cleaned out my unit and they…read morerefuse to give me my refund. They are very unprofessional and keep giving me the run around. They even hung up the phone on me!!! Law suit is being filed immediately!!!

This is my second storage unit in Columbus and this place is leaps and bounds better than my…read moreprevious option. It's centrally located downtown and not too far from my home, so that's a plus. You need a key fob to access the building, elevators, and your storage unit. It's a little annoying doing so many "beeps", but I'd prefer more safety than less. The space has been clean and well maintained every time I've visited, even the bathrooms. Their team was really friendly when I came in to get set up and has made sure my packages got to the unit every time. So far, so good!

Man oh man oh man! This is a great location in the heart of downtown Columbus. The price is amazing…read moreand the amenities you get for storing here is pretty legit! First, you scan your key fob to get into the building. There's double doors and a timer. You dint have to fight with the door while you move. Upon getting on the elevator, you have to scan your key fob and it takes you to your floor only. Once you're off the elevator, you have to scan the unit on the wall to unlock the secondary lock to your unit. Talk about extra security! You cant beat it. You do not have to scan your fob to go down or to exit the building, which is dope. This location is pretty clean and the temp is comfortable inside. What makes this even better is the location and the price of the unit. Im extremely happy with the unit and this company!

First time getting a storage unit on my own, I was reluctant as i was nervous and shopped around a…read morelot of different places but Ashley was so amazing and really made the process easier and made me feel so much more comfortable. like the climate control and indoor storage system they have here, prices are pretty competitive compared to other storage places around even though the security feels much better here than other places

I needed a storage unit for about 2 years for furnishings and documents left after the dissolution…read moreof an elderly relative's estate. My brother found this Stor-all location in Upper Arlington at 5th ave. and the facility was clean, well-tended, climate-controlled, and smelled fresh (not stale or mildewy). Their service via billing, etc., in light of the fact that we lived several states away, was most helpful yet not intrusive. I was delighted overall with this storage opportunity and can recommend it highly.

Friendly owners and very helpful. Always there if I need their help. Been with them for last few…read moreyears never an issue would highly recommend

Been with this branch for at the least 10 years. Prices are reasonable if not fair. Good people…read more,good service. I've never had an issue. I've even received courtesy texts before when my bill would be due because they understand that I'm constantly working and sometimes forget to pay my bill.

This facility lacks basic security features and allowed a gate to remain broken for months. Lost…read moreeverything in a robbery and was offered lies and fake compassion by their Marketing Manager. I would 100% not recommend. Store your stuff with anyone else and you have a better chance of safety.

The lady up front was very rude. She had huge nails and didnt want to help us at all. She got very…read morerude with us and showed no attention to us when we came in.