Formal Complaint - Poor Service, Property Damage, and Unprofessional Conduct…read more This company and its staff were disorganized, damaging, delayed, dismissive, condescending, unaccountable, careless, and overall highly unprofessional. I strongly advise proceeding with caution. My move took place on March 13th and was poorly executed from start to finish. A job estimated at three hours took well over six hours due to inefficiency and lack of coordination. During the move, my property was mishandled, resulting in a broken mirror and damage to the walls. Communication throughout the process was minimal and disorganized, with no clear updates or accountability. I was also charged an unexpected $500 overtime fee. While this fee was eventually refunded, the circumstances raise serious concerns. I was informed that a full refund would not be considered because, in the company's history, they "do not do that," and that as long as the move was completed, the quality of service was irrelevant. While interactions with Shayne (Branch Manager) were frustrating at times, he did make efforts within his authority and indicated that approval was needed from Ben (Regional Manager) to process a full refund. It was implied this would be approved, and Shayne appeared confident in that direction. However, once escalated, communication became inconsistent. Ben was unavailable, and this was later referenced as a reason for delays. When I spoke with Brian (CMO), the response did not reflect a thorough review. Instead, assumptions were made, the tone was patronizing, and there was no meaningful effort to resolve the concerns. At no point was there accountability, de-escalation, or empathy. This experience raises serious concerns regarding service quality, communication, and leadership accountability. Proceed with extreme caution.

this will be our fifth local move with MVM Toledo. they are reliable, efficient, hardworking and…read moretop notch. each member of the team sets a high standard for service! Would highly recommend! MVM Toledo should be your first and only choice!!!

We had movers today and they were fantastic from start to finish. Showed up on time, super…read morefriendly, and worked efficiently without wasting a minute. I definitely underestimated how much we had, but they took it in stride and got everything moved without any issues. Pricing was very fair and the service was top-notch. Would absolutely recommend!

Great movers! They made sure all my furniture was covered in blankets or plastic wrap, nothing was…read morebroken, and I was charged the quoted price. I would not hesitate to use them again in the future.

The owner was great. Price was fair. Clean and easy access. We priced others and they were higher…read morepriced. Some wanted 3 month contracts. This place was month to month.

US 23 Self Storage is great. Chad, the manager, is great to work with. I had 3 or 4 self storage…read moreplaces tell me over the phone that a full-sized moving truck can get into the facility, but when I actually went to the facility there was no way a semi was going to get in AND out of the facility. A full-size truck with a good driver can get into the front units at this facility.

I highly recommend Wheel Away Junk. They were clear about their costs. They were the most…read morecompetitive bid for the work that I received. They were on time, friendly, professional and polite. I would hire them again without question. They mentioned that they also move furniture, in addition to removing junk, and I would recommend them for this type of work also because they took great care not to damage my floors, walls, and so on while doing their work. I can't say enough about how impressed I was with this family-run business.

From the owner: At Wheel Away Junk, our mission is to provide a professional hauling and junk removal service that…read morecaters to families and businesses who place a premium on maintaining a clean and healthy environment. With a strong commitment to eco-friendliness, we offer our services 7 days a week, ensuring that our customers can enjoy a clutter-free space whenever they need it. We understand the importance of a well-maintained home or office and the positive impact it has on productivity, well-being, and peace of mind. That's why our team of dedicated professionals goes above and beyond to deliver the highest level of service, tailored to meet the expectations of our discerning clientele.

Super easy to rent online and just moments later a get a customer service call from manager,…read moreMarvin, to introduce himself, share office hours, process to get key etc. Customer service at its best. I really felt like he valued my business. Robin R

BUYER BEWARE: purchased this unit advertised at 125 monthly, did not know the rent would increase…read moreevery couple of months. Ended up close to $300 before leaving . The Manager Marvin is very nice and worked with me to get a better price after each increase , however their rates for the amount of space you get just is not worth it (mind you this is for a small outside storage unit ), I also expect to pay the price advertised. Onsite Management is great, Extra space storage as a company not so much.

We couldn't believe what wonderful people the owners are. They answered all our questions. We…read moreforgot the password to get in and after the security check out they gave us a code to get in. We used them two years in a row for the summer. We couldn't have been more happier with their services.

These folks are so lovely! The storage units are in great shape, security is great, and Christine…read moreand Tim are helpful and kind people-- they both went above and beyond to help me. I've dealt with about 6 storage companies before-- this one is top of the list!

I never expected a junk haul to end in a group hug. If you want a team that treats your home, your…read morebelongings, and you with real respect, this is who to call. Five stars don't feel like enough. Their commitment to treating people and belongings with respect and zero judgment drew us to them initially; that promise held up completely in person. The fees were very reasonable and the experience was great from start to finish. I got an appointment within a day and a half; the appointment time window was only 30 min (practically unheard of!); they texted confirming their actual ETA and arrived on schedule; and they were kind, careful, and efficient. They'd already exceeded expectations, but at the end, they volunteered to move some heavy items I wasn't getting ride of into the garage. One grabbed a broom while in the garage and swept fallen leaves and sticks away from the entrance. Another grabbed a hand truck (with permission) and stacked a few bags of compost on it so it would be easier for me to move it around the yard. They were so observant and thoughtful. By the time they left, they'd practically turned into motivational speakers, showing a level of kindness and encouragement that made me genuinely felt cared for. I truly couldn't be happier.

Quick, efficient, and really nice. Really great experience with them. I definitely recommend!read more