Extra space has done it to me again without notifying me of a rate increase. They just notified me…read morethat I had a rate increase of 25% which is the same thing that they did six months ago. Yet if I go to their website for the same location that same space rents for $58 for a new customer. I find their business practices incredibly deceitful, and when I called the customer service, they assured me that they had sent me a notification which they did not. To repeat this has happened multiple times.

Service has been really good. They keep the facilities clean and are friendly i spent two day going…read morethrough my unit and was grateful for access to clean restrooms.

I love this storage place, I'm not sure about other cube smarts but this specific location is…read moreamazing! The staff is super friendly always remembers me even if it's been months or a year. They are very quick to help you when needed. The site stays clean. I signed up during a one month free promotion and opted to discount my monthly payments instead of taking the first month free- this is definitely the way to go if you're storing long term as the price does raise just a little over a certain period of time. So if you choose this option it'll just go up to about the regular price instead of starting there and going higher. I've only ever had issues getting into the gate once due to a system error while the office was closed but a quick call to the kind reps on the 800 number got me the temporary access code needed to get in while they corrected it. The units are very secure and temp controlled. No pest issues or funky smells. No issues of break ins. The manager is the most wonderful woman you will meet and is very willing to work with you as much as she can if your payment is going to be late. I tend to be on the forgetful side so thankfully they give you a call to remind you before you occur any late fees and there's a nice grace period. 10/10 would recommend this storage place to anyone looking to tuck their things away for a little or long time.

Went online looking for a storage unit in Spring/The Woodlands that would be centrally located to…read moreevery where I shop and trade in the area. I reserved a unit from Cubesmart and they called me within 5 minutes of the reservation to discuss my needs. The manager, Mitch, is very friendly, knows the property and will have you in your rental unit in 15 minutes. I highly recommend CubeSmart for it's location, cleanliness and no hassle policies. One note - you will have to purchase rental insurance that is at least $12 a month for $2000 worth of coverage with a $100 deductible. They will waive the insurance if you can provide proof of your own prior to renting. So just add $12 to their rental quote and you are good to go!

In my search for a facility to house some "stuff" I wanted out of my home for the time being, Klein…read moreKrimmel made the cut. This place is clean, well-lit, easily accessed, and very reasonably priced. There are also some added amenities to choose from, like extra security measures and insurance if you don't have it already - even truck rentals. The rental process alone deserves 5 stars! It really is contactless and so, SO simple. I was able to go online, rent a unit in the size needed, set up access and billing after filling out some paperwork electronically, and head over to the facility for move-in. All of which was issue-free! When we arrived, the unit was ready to go and neatly placed inside were two water bottles and a thank you card. SOLD! Need a storage unit? I HIGHLY recommend Klein Krimmel Storage.

Renting a storage locker is usually a pain when you rent from places like Public Storage. This is a…read morecompletely down home, Texas family experience. Roger welcomed us with a big smile and stepped us through signing up for a good sized locker to fit our 1 bedroom apartment while we look for a place in Houston. I would definitely recommend Klein Krimmel if you're looking for clean, safe and affordable storage.

Always had good service from Sharon but can't get a hold of her anymore. And now corporate is back…read moreto its old games. Jacking rates up on existing customers while advertising low rate to new customers. I really despise storage king as I have been a client there for over five years and every time I work my a$& back down, they jack it back up 40% over market rate. But they know that most people. That are using storage can't afford to move their stuff. And so they just keep screwing us over. Find me an honest storage facility and I'll put my name on the waitlist because if they're honest, I'm sure they've got people waiting in line to do business with them.

This is the best storage unit I ever rented, due to the awesome manager! Sharon is wonderful! She…read moretruly cares about her tenants and it shows in her kindness and attention to details! I highly recommend this location! When the manager cares about their tenants, it makes the rental experience so much better! Thank you, Sharon! You are greatly appreciated!

(1 Star) I am…read moreposting this review not only to document our experience, but also to raise community awareness so that other families can protect their belongings and avoid discovering a theft weeks later, as we did. Our family rents two units at the Extra Space Storage location on West Road near Telge/Cypress in Houston. One unit is on the first floor and the other is on the second floor. Only the second-floor unit was burglarized, which raises serious concerns about the lack of security on the upper level. Our son's second-floor unit lost a substantial amount of valuable property. Because so many items were taken and the second-floor security door lock is missing, we believe the unit may have been accessed multiple times. We were informed that the suspects remained inside the facility for approximately seven hours. The entire incident was reportedly captured on surveillance cameras. According to information provided to us, the suspects arrived with a ladder, looked over several units, and moved from unit to unit before deciding which ones to target. We later learned that multiple units were broken into, not just ours. Law enforcement has reportedly identified one of the suspects, and a police report has been filed. The most shocking part is that Extra Space Storage never notified us. No phone call. No email. No text message. We discovered the break-in nearly one month later only because we happened to visit the unit ourselves, even though management apparently knew about the incident and had video evidence. During our discussions, manager Rudy Castro explained that individuals are allegedly creating fraudulent online accounts to obtain 24-hour access to the property, while legitimate customers are limited to access between 6:00 AM and 10:00 PM. He stated that this issue began approximately two months ago and described how unauthorized individuals can enter late at night and leave before the facility reopens. Mr. Castro also acknowledged that the keypad controlling access to the second floor has reportedly not worked properly for approximately 18 months. This additional layer of security was functioning when we originally rented the unit. When we repeatedly requested contact information for the District Manager, Corporate, Risk Management, and the Insurance Department, we were denied that information. Mr. Castro initially told us that the District Manager was "Nora." Later, a representative named Gina (or Gena) contacted us, gathered details, and promised to call us back the same day. We never heard from her again. When we returned to the facility, Mr. Castro stated that he did not know the District Manager's name and did not have Corporate contact information. As a real estate professional, I referred numerous clients, friends, and family members to this location, including my own son. It is heartbreaking to see how little urgency, empathy, and accountability have been shown after such a significant loss. We believe the public deserves to know when there are known security issues that may place customers' property at risk. If this review encourages even one family to check their unit and discover a problem before more items are lost, then sharing our experience will have served an important purpose. Community Warning: If you rent a unit at this West Road location--especially on the second floor--please inspect your belongings immediately. Other customers may have been affected and may not be aware that their units were accessed. The photo attached below includes case numbers for two additional break-ins provided to us by Mr. Castro. We have also filed our own police report. Based on our experience, and because management appears to be aware of ongoing security vulnerabilities while failing to adequately notify customers or resolve the issues, I strongly advise prospective customers to consider other options.

Rudy was great and made the rental experience quick and easy. It's nice having a new climate…read morecontrolled facility in the area.

Deb is very professional and thorough and I have really appreciated her helping me with my storage…read moreneeds! Deb is very personable and always has a smile! Thank you Ms. Deb for all of your help! from Julie

Ms. Mary was amazing during my check in process. Extremely helpful and thorough. The unit was clean…read moreand easily accessible.

Clean, air conditioned, safe location, friendly staff…read more Centralized app has some bugs though. Unable to use app to open gate. Glad they are here!

I rented a unit on3/19/23 when I rented the unit there was a free month that went along with it…read more The person that rented the unit was new and messed up not only putting the wrong unit info but also left off the free month. I called back up and the straitened the unit number but even though they told me the free month was on the account it was not. Each month I called up to find out why I was still being charged the manager Arleen said she will get it fixed this went on for 2 months she never called back to say it was not on the account. Today 5/31/23 I called and it was escalated and I guess she was trying to CYA and called and said it was never on my account I should have been told this before getting charged two month and going through the song and dance that it would be fixed. I cancelled my contract.

I have had my storage here for 5+ years, I refer all of my family and friends that are looking for…read morestorage needs in the area to this location. I have 3 other friends/family that use this location and we couldn't be happier. Convenient location and good customer service. Mark had to come open the gate for us since we forgot our code and it was later in the evening when he was already home! Would definitely recommend this storage!

Do not waste your time or money at this horrible storage unit. My husband and I had to get a large…read moreunit to store everything in our house. I got the gate code from Mark and when my movers were ready to deliver all of my house into their storage facility the gate code didn't work. Mind you, we are paying $170 an hour for movers. We called several times and left several messages and emails. My husband finally got a call back but he ended up going to Public Storage because we couldn't get the gate to open. We asked for a refund, they says they would return it to our credit card. I go there the next day and call to get into the gate to speak with someone about my return and boy was I horrified with the customer service. I was actually speaking to the owner!!!! Her name is Mary, and she is completely rude and has zero customer service skills. I'm sure her little business will bust soon. Just stay away. They are incompetent and completely rude.