Mattress Firm offers great mattress and good prices, when they are on sale. However, once you've…read morepaid for your purchase, expect zero customer service. Most questions are answered with an "I don't know" and if they offer to find out and call you back, don't expect a call back. It took 4 phone calls to finally get one of the reps to call me back.

I am extremely upset by the quality of customer service and attention to customer needs at this…read morelocation. I called this mattress firm three separate times to help with scheduling, and each time was told incorrect information. I was told I would get a Mattress Thursday, only to receive a call later that they were scheduling my delivery during a time I had specified I was unable to receive it. The associate rescheduled me for Sunday, but I was called the next day and told that they were unable to deliver my mattress for another week. I would not recommend this location of Mattress Firm to anybody.

The absolute worst! The only reason I hit one star is to be able to leave a review. The manager…read morethere, Jonathon, needs to go! His attitude is horrible. He talks to you like you're a piece of trash. Avoid this place by all means. When I received my furniture, it was damaged. It was replaced twice in 2 days and set that was delivered was damaged and the Jonathon acts as if I'm just supposed to deal with it. HORRIBLE!

The supervisor, Jonathan, is a nightmare. Hwhy I feel this way:…read moreOn Thursday, November 19th, we bought a 5-piece dining set from American Freight. We were in love with it! Until we got home and, before we got the table top out of the box, an edge was fractured in multiple places. We called this morning, Friday, November 20th, and DJ told us to bring the table back for an exchange. Cool, right? We thought so too! We returned home with our brand new table, put it together and began setting up the chairs. At this time, we discovered we didn't have screws or tools to attach the legs or the cushions to the backs of the chairs. Called again and DJ told us to come back. Here's where it gets interesting. This time, Jonathan, who was sitting outside in a vehicle - came inside the store and asked us what went on. We told him we didn't have screws to attach the chair legs and cushions. He asked us, repeatedly, if we were sure; if we took everything out of the box - which we'd returned the table in earlier this afternoon; if we'd dropped them some place. Again, we explained we'd looked everywhere and they weren't included. Frustrated, we asked why he insisted on making it seem as if we had probable cause to lie, especially about some $17 screws as a part of a $400 table set. He then walked us back to the inventory wall where he unpackaged the other table, just like ours, pulled out the screw set and said, "Is this the set you have?" With screw set in hand, he continued, "this is how the set comes." *blank stare* At this point, we'd driven the 20 minutes from our home to this store twice, and this supervisor is implying that we're lying about not having screws to put together the rest of a dining room set. To add insult to injury, he asks us to go BACK HOME and get the table, chairs and packaging, to ensure we didn't miss anything. I have never been so insulted in my life over something so minuscule. To imply or insinuate that a customer, who's patiently trying to reason, is lying about something they've already paid for is one of the most disrespectful, asinine and condescending things you can do to a patron or person. We opted to return the merchandise. No matter how fantastic the merchandise may be or how cost efficient, that will never make up for the lack of customer service and severely dampened customer experience we received today. Because of that, I will never return to that store.

My son and I were browsing around for furniture in this Ashley over the weekend. They had a few…read moresofa sets we liked. They were willing to do a military discount but some of the options we like still seem a bit steep. No discounts can be made on outlet pieces. We did like on item that fell into this category and two other sets that were not and could be discounted. We all know, I love a great deal! We didn't make a purchase just yet as they were our first stop. Service was great, not pushy and understood where we are coming from in our decision making process. Do we want something to suffice for the time being or a larger investment set to ship around from town to town... is sort of what we need to figure out at the moment. If we do move forward with a set from here, I'll update my review after shipping/delivery.

Whitney is absolutely wonderful to work with! She was very knowledgeable about the products they…read morehave, and she took the time to recommend items and viewpoints we typically wouldn't have considered, without being pushy or just trying to "close a deal". She listened to our wants/needs and was very easy to talk to. She made our purchasing process very simple and we will absolutely be returning to see her for our next purchase! This store was a clean, friendly, and welcoming environment, and they should be very thankful to have an employee like Whitney! Her customer service goes above and beyond and she deserves recognition for sure!

Love our new very comfortable and cozy Asanti sofa and oversized chair in the color Fog. Buying a…read moreswivel glider next from Goree's to complete the seating for the room. Great prices plus we love supporting good local businesses. We especially love the extra special customer service from Brad White. He's the BEST!!!

New from out of state Realtor told me about this place…read moreLisa white was the nicest sales lady I even called back got extra pieces and was treated very well Their delivery staff one only not both was rude but he may had bad day It will be my go to place since i live here now