Worst customer service I've experienced. They have had my tractor and lawn mower for over 6…read more months. During the first few months I would call for a status update where each employee I spoke with would continue to tell me lies that it would be be done this week, or they are waiting on a part, or a special tool, etc. All I needed was my seat replaced under warranty (which they tried charging me for at first), new blades, oil change, and a tire. Here we are 6 MONTHS LATER, I was charged $750 for seat install, blades, oil change, and then a fuel filter and spark plug, neither of which oil requested. My tractor still is not finished and the mechanic now has more excuses and lies. Again, this is 6 months later and I am still being lied to. They also change the date on the ticket of when I dropped it off for service so beware. I will never use this business again and it is sad to see from a fellow business owner and native of Winchester. I recommend staying far away from this business.

Bought a new Toro 6000 series 72 inch commercial zero turn from them. They personally delivered it…read moreto me which is outstanding. I could have gone to their competition, but I have severe issues with zero turn I dropped off for service and it's been 5 weeks. Can't get anyone to return messages. Doyle's always takes calls and they have excellent customer service skills beyond what you would expect.

Great group. Good people Good prices. Good work. Family owned…read more I used Chris and his team on every house I built and can tell you I never had an issue that went unresolved quickly and fairly

I called A-1 because my fan in the air handler was making noise. They came out and looked at the…read moreair handler and said the motor was bad. They gave us an estimate of $1200. My wife said the parts are under warranty and the tech said that's just labor. He stated it would take all day to take it apart and put back together. So labor was to be $1200 so my wife said "that ain't going to happen". So he wished her good luck then charged her $120. So I got a another technician to get the motor, squirrel cage, and housing. From start to finish it took 1 hour and 35 minutes for this job. So to me A-1 cooling was going to charging me $800 an hour.

I had called to find if they had blades for my mower. I was told they didn't have them in stock,…read morebut could have them the following day. The clerk said she couldn't give me a time for the delivery, but deliveries usually arrive between 11-1. The following day a drive to Winchester to kill time while waiting on the call. About 3 I call them only to find out that the girl I spoke to the previous day was not working. I was told that the order had not been placed and there was no explanation. Not sure if this is typical for the business, but beware that this is a possibility. Incompetence or laziness I'm not sure, but either way it's not how a business should be run.

Maxx Powersport is as incompetent as they get. Do not (even for warranty repairs!) let your…read moreequipment into their shop. And certainly do not buy from them. They do not return calls, or when you can someone, they try to have nonsensical arguements with you about why they are not doing their job. They said last Spring that it would take 4 (four!) weeks to do a minor warranty repair. I told them that I needed the equipment and could not wait that long. After having Home Depot intervene at the end of the Summer, they stated that they would put the work at the top of the list. How long have they had the equipment? Four weeks and counting! And they did additional work that they now claim did not need to be done, and without getting our authorization to do the work, want to charge us for it. And they would not deliver unless we would agree to pay. Avoid Maxx Powersport at all costs!!!!

I bought a used Generac 5500 generator in 2018 in order to deal with infrequent snow, ice, and…read morestorm outages that leaves us without electricity for as much as a day or two at times. However, I have never been able to start it, despite efforts by mechanically-inclined neighbors. After my lawn tractor chewed up the drive belt, and we sat in the dark for 24 hours following a lightning storm, I finally made some inquiries to get the tractor going again, and perhaps the generator as well. Through Google, I discovered Jason's Small Engine Repair in Front Royal. Following my initial call, Jason quickly responded and came out and looked at the problem. A few hours later, I was cutting the grass. However, I needed a part for the generator so Jason was back a day later with the part and got the generator going as well. No more candles or moving my office to a café during power disruptions! In addition to being a skilled in engine mechanics, Jason is also a really nice guy and a family man. Moreover, he is efficient, trustworthy, and affordable. I strongly recommend that if you are like me and lack the skills or time to fix it yourself, Jason will come out to your home and save you the trouble of transporting your machine to a repair center, avoiding long wait times to get your equipment back, and crazy costs associated with some of the better-known local services.

Jason showed up early and worked till after dark. My riding mower with a snow blower attached…read morewould not start and although it had some difficult issues he stuck with it and had it running before he left. Gary B Winchester Va

Have used them for several projects and are always friendly, professional and do good work!read more

Received quick service and fulfillment of my request for a gas fireplace remote. No hassle, good…read morework!

I received my chair lift This week it was installed by Bo and Chris. They were very professional…read moreand special and polite and I was I was very happy with the work and completion of the project I had to have a small adjustment and called today and the the receptionist answering the phone was very polite and sent a technician who arrived within 30 minutes his name was Collin and he performed the work quickly and solve the problem and again was so polite And I was very happy with his work. I would recommend this company to anyone I talk to and give them an excellent review.

I was extremely pleased with the customer service and the friendly, knowledgeable employees of the…read morecompany. I called with a residential elevator repair problem. The service call was immediately scheduled and the technician arrived on time. Since the repair took a very short time the technician offered to use the minimum required service call time to due a complete check of the elevator. I look forward to working with them for the annual elevator service and would recommend this company to anyone needing residential elevator service.

If I could give less than a star I would. The customer service is very poor (Especially Hunter) and…read morethey charge an arm and a leg. I called three weeks ago to get a repair and service done. I was told that it would take about 2-3 weeks to get my lawnmower looked at for a quote. I was fine with this because I understand that this is peak season, so I waited patiently. I was explained the fees and such and expected around $300-400 for everything. Anyway, I waited the almost three weeks and called back to see the status on my quote. Hunter did not give me a definite answer immediately and said he would call me back. I waited three days with no response. (apparently someone typed the wrong phone number.) Somehow the repairs/service then went up to about $760 dollars for new blades, a spring service and a belt replacement. I respectively declined after speaking to a few people about my quote. My lawnmower brand new is around $1700. After declining, Hunter said he would call me back with another quote for the pick up fee and the diagnostic; which I am not sure why they need to call back for that. The diagnostic fee and the pick up for the lawnmower ended up being over 100 dollars, which I find ridiculous. (My father in law is picking up the lawnmower at the shop now, so they never had to even bring my mower back to me.) I doubt the diagnosis took the techs very long and this fee was never explained at the beginning. I asked Hunter if that fee was added after I decided not to do business with them and that is when Hunter began passive aggressively arguing with me. I tried cutting him off saying I was just voicing that I feel like their services are way too expensive and Hunter continued to argue with me. At one point, I had to tell Hunter that I found him very unprofessional that he was still arguing with me after I began giving him my credit card information. His response was "I would expect a comment like that from you". That is not how you treat customers period, even if the customer decided that they were too expensive. Most of my life I worked customer service and was a manager in the optical field for five years. When customers complained that my products were too expensive I just listened apologized and kept it moving; never would I of argued with them! That is a lesson Hunter needs to learn. I hope anyone who reads this finds a better lawnmower repair shop with better customer service, a faster turn around time for quotes, and one that has fairer repair/service rates!

If there was a rating less than 1 star I would give it to them. I brought my mower deck from my…read moreJohn Deere LA145 to have the fielder pulley replaced as the bearing had frozen on it. I told them what was wrong with it and they said fine. They tested the other pulleys and the spindles that the blesses are mounted on and said all should be replaced. I authorized the repairs and didn't hear back from them. 5 weeks later I called and they said they hadn't received the parts. I went onto Amazon and got the parts in less than 3 days delivered to my home at A cost of $175. They were going to charge me -almost 300 for the parts and another 400 plus to do the rebuild for a total of almost $800. So I called and said I'd be picking up the mower deck. I found it out back with a bunch of other parts. I rebuilt the mower deck in a little over an hour. Literally fewer than a dozen bolts. Then I receive a bill for $104 from them for their diagnosis- you know the one that I gave them in the first place. This place is terrible. Their customer service is poor. They are disorganized and can't keep track of anything. It's amazing they are in business at all. I will NEVER go there again. never.

Great customer service Went to the lawn section and was…read moreintroduced to two gentlemen who took care of all my questions and helped me buy the right chainsaw. I had done a lot of research prior, but they old me exactly what I needed to know and what I needed to do. As homeowner and novice to chainsaws it was greatly appreciated. They also took care of registering the product for warranty and started the chainsaw added fuel and chain lubricant to get me going. This sort of service you just can't get at a big box store !

We were having trouble getting Browning Equipment to service our mower but the owner reached out…read moreand his being helpful so I am updating my review.