Team was very professional. Kept me informed of delivery of windows, how long the install would take. The job took several days, was done on time, minimal interference in household activities. read more

From start to finish Sims was a pleasure to work with. Aaron was extremely helpful with the initial design of our porch and was quick to understand exactly what we wanted. The project was completed in a timely fashion and the crew was professional and did an amazing job of cleaning up. We never found even one stray nail when they were done! We couldn't be happier with our new porch! read more

Sims have always been so professional and helpful with our home projects. I trust them and if I have a question they're there to answer it. Great guys and great owner! read more

I was hoping to be able to write this review and give a great recommendation but I can't. The treatment I received from Sims Exteriors & Remodeling after the job was done was surprising and disappointing. I contracted with them to install a shower in my basement laundry room. I have to say the work they did on the actual shower install was good. They gave me a week and a half timeline and they got the job done right on schedule. The shower looks and works well and I appreciate their work on that. My issue with them is that they moved my old water softener during the install and now it doesn't work; and Sims has not taken responsibility. After the install, I noticed the softener was not working so I called my representative, Aaron, who visited my home and said it might be something as simple as the breaker it was hooked up to. After consulting an outside electrician, the issue wasn't the breaker yet the water softener still was not working. Aaron then said he would send out their plumber to look at it. The plumber told Aaron that the softener was old and is not working now. Aaron relayed to me the softener could not be fixed but offered to have a new one installed by Sims and they would take $50 off the price of the softener. I explained that I didn't think that it was right - the softener worked great before they started the work and after they were finished, they reinstalled the softener and now it didn't work. To me, the softener should have been tested after it was reinstalled to see if it worked properly. When I asked Aaron about this, he forwarded my questions to J.W. Sims, the owner. J.W. said the best that his company could do is again the $50 off on the new softener and that his company is being gracious in offering that. I told him that was not acceptable, since the softener worked before they uninstalled it and reinstalled it. I went back and forth with him on emails stating that and his responses back about this situation were amazing to me. The owner of the company chose to make this personal. He said, "we get very tired of people trying to lay blame at our feet without cause." He also made fun of my softener and the age of the unit. The softener is old, and there is no disputing that, but it worked before the install and didn't after and no one told me it was broken after it was reinstalled. He said "I do know the plumber was about 8 when it was installed so I am sure that he is not too familiar with that model." I told him that I just spent $7200 getting this shower installed and that is a lot of money to me so I would expect them to take care of this situation. He then complained about how little his company made on my shower install. He said, "incidentally on a $7200 project, my company clears a net of around $1080.00, barely more than a new softener costs installed." I would never expect the owner of the company to respond to my emails with these comments (I saved all the emails). After all this, he offered to visit my house and discuss this matter. How he would think that I would allow him in my home after all this is astonishing! I handled the water softener on my own, not accepting his offer. All I can say is that I would never recommend Sims to anyone. If something goes wrong, you are on your own and there is a chance you will get the same treatment. read more

We were selling our home and thought adding additional lighting in the living room area, such as skylight or sun tunnels, would increase interest and prompt a quick offer from a prospective buyer. We spoke with Aaron at Sims Exteriors, who thoroughly explained the two options. We decided on the skylights as the best choice. Sims Exteriors scheduled our work quickly, working with our neighbor for access. Since we had already relocated out of Madison, Aaron called us several times during the process with updates on the project. He was very aware of our situation and was attentive to us. We're more than satisfied with the quality of the work done and the professionalism of Sims Exteriors. We can't believe the light now in our living room! We've since received an offer on our home. We know the skylights made the difference! We can't thank Aaron and Sims Exteriors enough for the quality work they did on our home. Why didn't we install skylights years ago and be able to enjoy them ourselves? read more

I had an addition added on to the kitchen including a new deck off the addition. From the initial meeting to the last day, SIMS did an excellent job!! Communication was great and the scheduling was as promised! Anything that wasn't quite right was corrected immediately the next day. Couldn't be happier with the final product! read more

JW was very patient with my decision-making process and great with follow-through. The crew could not have been nicer or more skilled. I love the way our house looks and very happy with Sims. I would recommend them highly. read more

Very unprofessional. Would not return my phone calls, text messages or emails. Redid my roof as a result of hail damage. They finished the project on time, however, they left a large hole in my facia that was only visible from the roof and was pointed during a home inspection. Obviously they have more work than they can handle and don't care about repeat customers. I will never use them again and I am making a point to tell my friends and neighbors the same. read more

Fantastic company and crew. I had a design problem and they came up with a great solution. Cost was a great value. We were very happy with the quality and timing of project. Everything was done above and beyond what we expected. Even the hand railing for our stairs looked custom made. The crew was extremely nice, helpful and considerate, especially to our dogs. Our project required walls and insulation removal. This was a messy job. But, the clean up inside and out was great, nothing left behind. Everyone was so nice and answered all our question. We can not say enough good things about them. I have already recommended them to friends. read more