Awful office manager. This office bills incorrectly and they over charge. The appropriate phrase is…read morefraudulent billing. I have never been so disrespected by someone who truly feels that their title as office manager with blue hair and incredibly shitty attitude is above all else. You are a glorified assistant. I'm disgusted and truly wonder if this dentist and office has taken advantage of numerous patients. Disgusting. Be professional and at least LOOK professional.

MAH Horrible experience…read more I would like to preface this by stating that I have previously had a very positive opinion of Dr. Cohrs personally. I firmly believe his bedside manner, attention to detail, and dental work are truly impeccable, and I appreciated his clinical care during my previous visits over the years. During my most recent visit though, things had changed. I was told by the hygienist, Lyndi, that a panoramic X-ray was "required by law" to maintain their license, with implied risk if refused. No such Michigan law exists--regulations cover equipment safety only, not mandating patient imaging (per LARA-Licensing and Regulatory Affairs and Michigan Dental Association). My low-risk profile (excellent hygiene, no cavities in years, healthy gums, recent normal bitewings) showed no clinical need. ADA 2026 guidelines require panoramic only when necessary, to minimize radiation, not routinely. When I raised the issue feeling misled about Timberview losing their license, the hygienist called in the office manager who was beyond rude, defensive, interrupted repeatedly by obscuring and pivoting to "our standard of care," then asked my opinion of their standard. I said it felt revenue-driven rather than evidence-based. She immediately told me to leave. This was gaslighting: obscuring the obvious falsehood with vague "patient care standards" and punishing honest feedback with abrupt dismissal. Deceptive communication and unprofessional handling erode trust. Patients deserve transparency, not pressure and deflection. Unfortunately the unprofessional conduct of the office manager--particularly her repeated interruptions, twisting of the initial misleading statement, dismissive attitude, and abrupt decision to ask me to leave after I shared my honest opinion--has eroded my trust in the practice as a whole. Despite my high regard for Dr. Cohrs' skills and care, this experience will unfortunately prevent me from returning. Perhaps the business/name change to Timberview Dental has caused the business to now become profit driven over patient care driven. Be VERY careful about agreeing to unnecessary procedures that are lining their pockets.

This review is in regards to the experience in which I enjoyed with my first and only scheduled…read moreappointment at the Kalamazoo Oral & Maxillofacial Surgery. I had been given a consultation to have a wisdom tooth pulled, through the Dental Office within the Department of Veterans Affairs Medical Center. The Community Care Department approved the consultation to be scheduled at the Kalamazoo Oral & Maxillofacial Surgery, the Briarwood Valley Office Park. West Main. suite 200, Kalamazoo, MI 49006 location. I called the the phone number (269-388-2026) listed for that office, on the date of 02/20/2026. I had spoken with an employee of the Kalamazoo Oral & Maxillofacial Surgery and was able to schedule an appointment for 03/04/2026 at 1300. Again, this appointment was scheduled for the Briarwood Valley Office Park. West Main. suite 200, Kalamazoo, MI 49006 location. As I had arrived to my scheduled appointment at the Briarwood Valley Office Park. West Main. suite 200, Kalamazoo, MI 49006 location on 03/04/2026, I noticed a marquee sign located at the entrance of the Office Park, the sign did advertise the information for the Kalamazoo Oral & Maxillofacial Surgery. As I arrived in front of suite 200, I noticed a sign mounted on the side of the building stating information for the Kalamazoo Oral & Maxillofacial Surgery. As I had entered the office to the joining offices, I see another sign presenting the information for the Kalamazoo Oral & Maxillofacial Surgery mounted on the wall, next to the office entry door. And then I noticed a paper size note taped to the glass door. The paper note stated "Our West Main office is closed today". In my confusion, I called the number listed on the paper size note. I was able to speak with an employee of Kalamazoo Oral & Maxillofacial Surgery and had been notified that the West Main office has been closed for three years. Again, they want me to believe that this location has been closed for three years. The website for the Kalamazoo Oral & Maxillofacial Surgery, has two locations listed for services. The West Main location is one. There is an active phone number listed on the website for the West Main location. There is a Marquee sign at the entrance of the Office Park with their information. There is an active sign on the side of building near the entry door. There was a paper size note taped to the entry door stating that they are closed today. The office does seem to be an active Dental office, with furniture. And for my favorite, I was able to schedule the appointment at the West Main office with an employee of Kalamazoo Oral & Maxillofacial Surgery. The Department of Veterans Affairs Community Care staff were confused with the information as well. The staff at the Kalamazoo Oral & Maxillofacial Surgery, informed the Community Care Office that they called my phone number to cancel the appointment at the West Main location. but, my phone number must not be in service. I have not received any apologies for the Kalamazoo Oral & Maxillofacial Surgery. Nor would I believe that one could be sincere. I will not be using this Dental office in the future.

Excellent experience. I am that anxious patient with a fear of dentists but I would absolutely go…read moreto this office again. I had a referral for an extraction and within two weeks I was sitting in the chair. I had sedation and clearly didn't feel a thing. Best part is the next day. No swelling , bruising or pain. The office called the next morning to check on me which I thought was wonderful and made me feel valued and cared for. . Thank you for everything !!!

excelent but think he no longer excepts delta dental. great waiting room. has modern equipment…read more think has own lab?

Zero stars is all this business is worth in my opinion.. Correction on the review I left about they…read moreused $500 of my ins. No, they used all my ins. for the entire year, plus $500, For doing nothing but cleaning and x-rays. & Consultation. For work they never did cuz I was told to go somewhere they take my ins. After they used it all.(thank you God) & Yes 5 years later, I'm still stunned by my experience here. However the blessing is. I love my new dentist & for less money then they quoted me, for doing work that wasn't necessary, I love my smile and my new dentist. I was able to get some cosmetic work done , for less than I was quoted here for work that apparently didn't need to be done. Thank you for sending me off to find a good dentist! I'm gonna give them 1 star for that reason.

Having just moved to this area and I hadn't yet gotten a new dentist yet. When I chipped my front…read moretooth, my next door neighbor recommended this office. They got me in within 2 hours of calling. The building is adorable and located in a woodsy area so that you can watch wildlife outside as you sit in the chair. They have cutting edge, mind blowing technology with their own lab that make the crowns while you wait. No need to make temporaries and return later for the permanents. I can't begin to say how impressed I was by the service! I thought the bill would be really high given how many things were done over more than 90 minutes. I got out for a tiny fraction of what I expected!!! I am thrilled to have found this practice!

Don't accept my insurance and didn't offer any kind of payment plan. Also incredibly expensive.read more

I visited this office for the first time due to an area of discomfort. Unfortunately, my experience…read morewith Dr. Ryan Halbower was not positive. I found his approach to be quite rough, and his comments about my existing dental work came across as very critical and judgmental, which made me feel uncomfortable during the visit. At the end of the appointment, I was referred out without much explanation, which added to my frustration. Overall, I did not feel at ease or well cared for, and I would not choose to return.

My son has extreme fear of the dentist so has neglected his teeth and are now in extensive repair…read more Dr Ryan and staff were very rude, condescending and beyond unprofessional. Dr Ryan asked my son what was going on, asked what he should do and told my son that the only option was to pull all his teeth out. My son felt worse than when he went in. We were never given a copy of the treatment plan nor an itemized sheet of the charges for the visit. Staff and dentist were very rude and will never go back nor recommend Aspen Dental again. We received better care, compassion and a detailed treatment plan at Family Health Center!!

I have full confidence in this practice. They are sensitive to your health and safety.read more

From the owner: Visit Our Website!…read more Jeffrey Hamlin DMD - Diplomate-American Board Of Oral & Maxillofacial Surgery

Professional and pleasant to be around. Years and years of experience have made Dr. Gissal a top…read morenotch clinician and an excellent choice for treatment and follow-up. You won't be disappointed! I wasn't!