When calling to reschedule an appointment with Dr. Adams, the person was not aware of how to be a…read morecustomer service person. I had trouble checking in when I arrived at Infiniti and Bloom after I had already given the new insurance information and then I was told I had two records Not sure why. But as far as seeing Dr. Adams, she is on point.

Wait time s ridiculously long. Over an hour wait almost every visit. They are over booking their…read moredoctors and making their patients wait in extremely crowded, shoulder to shoulder and back to back waiting rooms - they are wedge in like sardines. The care is good, but there is no reason for the extremely long wait period!

Dr Smith is a wonderful dr. He did my cataracts a few years ago and the process was smooth. He is…read morevery professional and caring about his patients.

The lady doctor told me to use a blower dryer on my eyes to get rid of what is called dry eye!!!…read moreOther doctors I went to shouted No!! I hadn't I have better sense than that. I will not be going back!!!

Wonderful staff in the E-town, Louisville, and Madison offices! Recently, an issue arose about my…read moresurgery that was scheduled for early the next morning, but it was closing time for the Etown office. Minutes before closing, I reached Kris in the Madison office who went above and beyond to reach Dr. Haider about my concerns. To my surprise, he instructed her to give me his cell number so he could talk to me for which I am grateful. He cleared up the issues and my surgery went well. Do not be afraid to ask questions because Dr. Haider listens intently and patiently to every concern and/or question before he answers, and I love how caring and thorough he is with his exams. I highly recommend Dr. Haider for your eye care needs.

Both eyes had lens replacement inn2016. Excellent result. Noticed some haziness recently and went…read moreback to Dr. Haider. He examined my eyes and new exactly what to do. He did procedure with laser to remove scar tissue that had formed. In just a matter of minutes he had it all taken care of and my eyes are as clear as they've ever been. Great doctor, great staff and a wonderful experience. I highly recommend this business to anyone who needs profession eye care.

Dr. Wagner and his staff are very professional, courteous and know what they are doing. I have…read morealways had good eye care and service from them and I have been a patient for over 25 years.

This is hands down the most caring medical staff I've ever encountered, and I've been to a lot of…read moredoctors. The staff here are so cheerful, knowledgeable and helpful. They are also very considerate of your time- wait times aren't long. I'm so grateful I chose Dr. Downing, he's very caring and went well out of his way to make sure I understood everything and got all the meds I needed. I got the PRK surgery (similar to lasik) and am overjoyed with the results! I can now see better than when I wore glasses! Dr. Downing is a very skilled doctor. Cannot recommend enough.

From the owner: Specializing in cataract surgery and medical eye careread more

First time patient here!! Came here from a recommendation from a co-worker. I needed to find a…read moreprimary doctor. Scheduling the appointment was fairly easy, got one within a week from the day I called. They even mailed out a packet for me to fill out before my appointment. Arriving to my appointment was abit confusing. The Cool Spring plaza has a couple of HMH family care doctors. This particular one is located in the front of Cool Springs (facing ring road). I parked in the back of Cool Springs, behind this office. I signed in and set up my insurance and other info they needed. I was surprised to have a wait time about 20 minutes. The waiting room was super spacious and a couple of Tvs on and some reading material. Once called back, did normal check up and meet and greet with my Dr and was on my way. Super easy check out and made way to the lab literally a couple of doors down. They were super quick and efficient. I was in and out of there less than 10 minutes. Let's see how it goes when I am sick.

Terrible service! Treated with such disrespect!!! Lastly, we went back to an examining room at…read more1:20. The medical assistant told us we would be seen next because there was only one patient before us. At 2:45 we had not been seen by a doctor or NP. We decided to leave. Every room we passed by was empty and everyone was standing back talking and yet not one person asked if we needed help. Disgusting practice!! I will never take my granddaughter there again. This was the 2nd time a mistake and or neglect was made concerning my granddaughter . I'm reporting today's episode to Baptist Health Patient Advocate.