I came here with a Relative who needed to buy supplies for their Food Business. They recently…read moreopened up this location. They have all you need for your Food or Restaurant Business and the store is clean and organized. The Staff was welcoming and friendly.

I had an amazing experience at the west store in Balto County. Met Riley who gave me specialized…read moreprofessional attention. His knowledge was awesome and he really knows his stuff! Go see him you will be very impressed. Clean and well stocked store!

I was very disappointed with the customer service I received during my recent visit…read more I stopped by to purchase six 20-pound bags of ice. Due to a spinal fusion and permanent lifting restrictions, I am unable to lift more than five pounds. I politely asked a lady (short, petite with dark hair who identified herself as the manager if someone could help me load the ice. Instead of showing empathy or trying to find a solution, I was told that she could tell me where the ice was but couldn't lift it for me. I explained again that I physically could not lift the bags at all. Rather than attempting to locate another employee, I was left waiting for approximately 45 minutes. What made the experience especially upsetting was the attitude. I felt dismissed and judged based solely on how I looked. Because when I asked, she actually looked me up and down. Her eyes scanned me as if to judge my ability to get my own ice. Just because someone appears healthy doesn't mean they don't have a disability or medical restriction. Disabilities are not always visible, and customer service should reflect that understanding. Ironically, an employee from the register--the same person who was there all along--eventually came over and loaded all six bags into my car without issue. Had that happened from the beginning, this entire experience could have been avoided. I shop at this location because it's convenient and carries products I need, so I'll likely continue to visit. However, I sincerely hope management takes this as an opportunity to improve customer service and provide better training on assisting customers with disabilities or medical limitations. A little kindness, empathy, and willingness to help can make all the difference.

Awesome customer service so friendly and accommodating especially…read moreRiley and Hunter! Great selection and prices, clean and organized.

The restaurant store is my go to place for a number of items. They have nice packaged desserts and…read moreappetizers if I'm hosting something at my office. I make homemade dog food for my dogs and I can buy massive 40 lb boxes of boneless chicken breasts, frozen fish and frozen vegetables far less expensive than Sam's Club, Costco or a grocery store, unless they're having some huge sale. I cook for our community dinner once a month and you can get canned goods in quantity and quality. Many think you have to be a restaurant owner to shop here. You just need to be a business owner. I could have also gotten a membership through my church or Community Group. If you provide the 501C documents, you can shop tax free.

Best customer service around! We stopped in to pick up a few things that we needed and we were…read morepleasantly surprised. The store is large, well laid out and full of everything you could ever need. But the best thing about our visit, was the staff. They take customer service seriously. We were asked a few times while perusing by different associates if we needed help finding anything. They didn't give off the pushy "car salesman " vibe either. They genuinely wanted to help. When you go to check out, they will walk to you and take you to a register to get you checked out. But then... are you sitting down?... that same associate walks you out to your vehicle and loads everything in. I know, right!! Where else can you go and get service like that? Everyone was so friendly and smiling. We will definitely be back and will actually be looking forward to it.

I love this place! As a professionally trained baker who works from home, I'm always on the lookout…read morefor hard to find ingredients or my favorite name brand tools and pans. It's also a great place to find party supplies in bulk. Prices are reasonable and the employees are always friendly.

The staff is always knowledgeable, attentive and helpful. They know their stock and when asked if…read moreyou have it, they can tell you yes or no and what aisle it's in check out as quick and easy and they take everything to your car great place to shop.

As an event decorator, I absolutely love The Restaurant Store (RS)! Instead of on-line shopping,…read moreespecially when I need something NOW, the RS is less than 7 minutes from my front door. They carry a multitude of event decor for my table settings which keeps my budget-tight brides and those hosting parties within their limits. For the crafter in me, the pricing of stemware, place settings, or other table decor allows me to monogram family logos, initials or add a personal touch to my events and raises the level of elegance at or below budget. Helpful staff is always on the ready and I have never had more than a 5 minute wait to checkout and be on my way. The store has ample parking, is well stocked, bright, and always clean...and did I mention they're in my neighborhood?!?!?! A++ rating from me. Plastic cocktail cup from the Restaurant Store monogramed with family name & logo (battery tea light use only). Given as memory of event to guests.

Outstanding customer service and an extremely competent staff. Please check out my Google review…read morefor a detailed review of my shopping experience today. I highly recommend this store for all of your business supply purchases.

I love this place but it's my secret. Enough said. Period. Find out for yourself if you're a…read moreserious cook who cares about the food you make and not the bougie brands of equipment you have in your kitchen.

My first trip to this place, i bought dough mixer on jan 19 2021,, Axis brand, The manger says its…read morereally good brand. I brought it home and it runs for no more than 5 second and it stopped that was evening, so I called next day and they said to bring it back , so they can look at it. Her name was Jennifer, she was very nice . So they said its fuse burnt out. I have no idea, its a brand new dough mixer and first day the fust burnt out, normally the other store will either refund money or give new merchandise. But they just replaced the fuse and gave it back to me. When i bought it this one didn't have box so i want to make sure its brand new. The manager said its brand new. but when i brought home there was scratch on the bowl , also the Asix brand name was just glued poorly just came off. I did ask the sales lady Jennifer about return policy she said there is no return policy. so Now i am stucked with poorly made dough mixer which is no use for me . 1 it don't do its job, it makes noise after few second once dough is bit mixed. i need to return this help me, thank you kesh shakya 202 213 8399

The merchandise is great quality. I love snooping around for unique hostess gifts, pieces for…read moreentertaining and kitchen tools. The company is family owned and it is a great corporate citizen supporting many worthy causes.

We stopped by to have a look and they do have a pretty decent collection of dinnerware and China. I…read morebelieve they are primarily a restaurant supply place, but they do have a retail outlet, although not best suited for an individual retail purchase as they are pretty expensive but there are still some good deals to be had if you're looking.

Gilbert's was amazing. I needed to replace my old commercial refrigerator. They came out to take…read moremeasurements and recommended a unit that would suit out needs. They kept in touch every step of the way. They were able to remove the old unit and bring in and set up new unit. Both delivery men were very professional. I would use them again and hightly recommend them.

This place is a gold mine of neat stuff for your kitchen. I…read morethought Gilbert's Restaurant Equipment was strictly for the food service industry, didn't know they had high end cookware that you can't find in department stores.

I was having a party and hours before realized my pool heater wasn't working . I called this…read morecompany and Steve came out within 2 hours , fixed the heater. I couldn't be happier with the promptness , knowledge, professionalism displayed by this company! I thank you so much for your help that day!

Had been looking for a new HVAC professional after the one we had been using retired. I saw several…read morepeople recommended Eco-Cool on another local persons request for HVAC recommendations as well as several other companies. I researched reviews on all and Eco-Cool was my initial top choice after the research. I called the office to schedule a routine servicing of our system on Friday, I spoke with Amy at the office, she offered several options for services including a simple one time service or an annual program. We were able to schedule a tech to come out on Tuesday morning. Our Tech, Craig, was prompt, courteous, and professional even through the multiple questions I asked. He took a look at our system and the area of concern we had and he gave us the news we were anticipating (that our system is running but might not have much time left in it....it's 26years old) he offered to have quote for replacement drawn up if we wanted. (I did) he left us set up for success and he told us his goal was to keep us running into springtime at least....we appreciated that! After he departed, I called Amy again to arrange payment for today. She was kind and professional and let us know she would have a quote to us by the end of the week and even provided insight to what pricing is doing now and anticipated to be after the new year so we could be able to make the decisions best for our family. We appreciated the prompt, professional, expert care we have received in our first few interactions with Eco-Cool and are looking forward to remaining customers for a long time!