I have good and bad. We got away from Memorial because I thought S R. was a superior health care institutions, still trying to decide. I agree with another review, when I was in the S. R. emergency room, I was hooked up and totally ignored, while the staff was loud, laughing and seemed like they were having a party. I understand that they have to stay UP, but to the patient who is sick it's NO party. I finally had to unhook myself go to the door after 45 minutes or more almost screaming to get help, and wave to get attention, to go to the bathroom. My problem today was; that the staff answering the phone at Singing River and the last time I called seemed like they were out partying all night, very sick, couldn't articulate, yawned several times during the call, seemed like they were drugged, or just seemed like they would rather be anywhere else. I finally got a person in the radiology department that was Great, answered all my questions and was very helpful. We all have bad days, but after it happened like 4 times on the same day, I think someone needs to pay attention to the customer service/ phone etiquette procedures and provide training classes. Not being mean, just feel someone needs to address the situation. read more