BUYER BEWARE. If you're reading this and in the process of vetting this company as a solar supplier…read morefor your home. RUN AWAY. We have had a multitude of issues with getting our solar panels up and running. They often do not show up for commitments, their build quality is cheap (they use rubber conduit instead of outdoor metal conduit). They have put multiple leaks in our roof and we've had to work a lot on getting them repaired. They have gone through multiple employees since we started working with them. It's taken 8 MONTHS to get the panels turned on. There are wires strung all over our roof and brackets left on the roof where we had to have them move the panels due to excessive leaking in our sun room. (If you look at other companies that install solar, they don't have conduit cables all over their roof.) They often do not answer the phone and do not respond to messages or emails. Their crew members talk about how unorganized their home office is. It's just a MESS. The MTE inspector said they often hear horror stories like mine with this company. I'm surprised they're still in business to be honest. We have incredible buyers remorse and they have a clause in their contract that we would have to pay 30% ($15K) to have them removed.

AVOID THIS COMPANY. IT IS A SCAM. I would give them a -5 if possible. I have a nice looking lawn…read moreornament (my solar panels), since January, because they will not finish the job and fix what is wrong with the inspections. My husband and I always wanted solar. The rep came at the beginning of January and sold us a very large unit that was supposed to cover our whole house. The men came at the end of January and installed the panels in our front yard. Or should I say half installed the panels. They never came back to finish their part of the installation. Once the panels are in your yard or on your roof, Solar Titan gets its money from the bank and you start paying. This is where the fun starts. It is almost September. I have been paying for this system since April. I also pay my whole electric bill. I have had many crews come in to do work on the system after you remind the company that your system is not up and running. The crews only do half the work and leave. You spend another month or longer waiting for them to come and finish. I have had my water line cut by this company and the pipe coming from the panels to my house was the longest route possible because the crew gets paid per foot. So we lose power from the panels along the route. We were told this system would cover my whole house. When the crew put in our panel, they only cover the living room and kitchen. His supervisor told him to only hook up those 2 rooms. Both bedrooms and bathrooms will still be covered by LaFollette Utilities. I will always have an electric bill. Scam on that part of the sales presentation. We know exactly what part of the house is covered by the solar panels because the circuit box has overheated 5 times and took out power to that part of the house. One of these times was when we were on vacation and we lost the contents of our refrigerator. In the fridge was my husbands Insulin. Lost 3 months worth of the drug. We have called for service and all they do is not call back or send someone to reset the box. Not solve the problem of when it gets very hot outside the box overheats. Well, we had our first inspection and we did not pass. That was at the beginning of July. We finally had someone come this morning to fix the problem. Of Course, in the Solar Titan expertise, the man did not know exactly why he was here, no parts to fix the problem and did nothing to answer the problem of the overheating box. I am still waiting to pass one of 3 inspections before I get a partial solar house. Like I said lawn ornaments for now. I pray I get this finished before Christmas. Avoid this company unless you like nightmares. They promise you the moon and deliver nothing. Find another company that has integrity and proud of their workmanship.

Very friendly and helpful sales staff that answered all my technical questions and explained the…read moredetails in an easily understandable manner. The crew came out and did a thorough and quick solar panel install. The pricing was fair and there have been no issues. Great communication throughout the whole process, and everyone involved was very polite, friendly, and knowledgeable.

From the owner: Turn to a professional roofing company serving Knoxville, TN and surrounding areas…read moreEco Roof Concepts LLC has the knowledge and experience needed to finish your roofing installation or repair project quickly and efficiently. Our professional roofing company will do everything possible to solve your roof problems so you won't have to worry about leaks or a sagging roof line.

Had a Solar panel cracked. Contacted Victron( my solar manufacturer) and told them and set them…read morepictures of the damage. Everything continued to work with the exception of the Salazar charger. Victron suggested a couple of work arounds but not being real Davy on RV Solar I gave solar1 a call. They were going to be in my location the end of the next week so to save some on trip charge costs I decided to take the slot they had in my area. Yet never reached out to initiate an update call, I answered their email and Text questions , sent pictures etc. Long story short... they were contacted Fri/Sat & Sunday about time windows... same answer... well give you an hours notice. Called them Sunday evening about 6:00 ...well give are still trying... just had a lot of problems...we had to leave the next day so I told them thanks for nothing... They need to get their act together. I DO NOT RECOMMEND!!

March of 2025 will make it a YEAR that they still haven't finished service! I paid $300 for a…read moreconsultation, then paid $2550 for solar 1 to fix the issue they diagnosed with my system (pink energy issues) I was told it'd be a couple months as Generac was dealing with a lot of customers from pink energy. After their tech Jason was caught in a lie, I had issues with their techs coming out. They have NEVER once gave me a time range or exact date they'd be out. They just come on your property without telling you. It's more almost been a year! At this point I'm highly considering legal action! Save yourself the headaches!

Jason Horton is showing a pattern. He promised to install our solar array too. I still have…read morepanels not connected to anything in my yard and no plan to fix it. I gave almost $45,000 down payment with a promise of 24/7 customer support. I have been calling, texting and emailing for weeks with no response. My power company called me to say they are coming out in a few days because the solar array is messing up their meter. They are tired of waiting for Solar 1 USA to call me back too. Customers are terminal cancer patient and Marine veteran who served several tours supporting the global war on terrorism. Terry and Susan Walker; Walnut Hill, IL

Do not use Solar 1 ever. They will not answer question's and put everything back on you with you…read moredon't under stand . Question is still unanswered. Now their phone # doesn't work

Ferguson HQ does not know what customer service is, or how to answer a telephone. no one in the…read morecentral office has answered any of multiple calls; this happened during our order phase, back order period, and now during our warranty repair need. Now the good news: My plumber gave me the name of his outside sales contact, Hunter. Hunter responded to my call within 10 minutes. He wasn't connected to our original order or shipment, But he helped educate me and offered to connect me to the person who could help on the replacement. He went above and beyond. Thank you

Friendly when shopping appliances for a new home. Very quick to take your builder's check…read more Non-responsive when customer issues arise. We've been waiting 15-months for our Wolf Pro range and Thermadore French Door refrigerator kickplates, and to fix improperly installed Wolf stovetop grate pads. These are top-of-the-line appliances with substandard service after sale. Simple ask. Warranty process is a joke. Worse yet, ghosting is a regular occurrence with our assigned representatives...20 plus calls. Emptor caveat.