Great service, great choice of cars, great prices…read more Brought a friend who was looking for a car rental in the area here. The guy and his family are totally happy with their choice, driving their brand new Opel (rented till beginning of September). The Enterprise office and the parking lot are next to the Alicante train station. Very convenient if you arrive in the city by train. They are not in the Alicante airport yet but I understand an office will open there soon. The cars don't have any rent-a-car stickers on them. Can be useful as thieves often target rented cars in tourist areas. Order online in advance. Recommended.

terrible service , con artists. demanded 1400 euro additional insurance with already purchased…read moreinsurance, did not send service contrace, their all phone numbers do not work, including the ROAD ASSISTANCE

Things may be changing, this was bring back the vehicle petrol tank full. Although they charged me…read moreEUR89, which is then refunded. However, be aware that they may try to use their own exchange rate, and a further 2.5% commission. I got this changed, but could affect the exchange rate with the refund. I managed EUR1.0669 via my bank, but when it was refunded the rate of EUR1.2549 was used, when at the time the general rate was EUR1.181. I lost £6 overall, not a great loss in the scheme of things, but if you start to multiply their number of clients, then it starts to become a bit lucrative. Please be aware of this generally in Spain, with UK VISA cards, they will try to use their own exchange rates. The vehicle had to be inspected thoroughly, as there were numerrous dents and scratches. I did the stupid thing when returning the vehicle I didn't get them out of their hut to inspect. Nevertheless, fortunartely I didn't fall foul of any belated excess. I booked this via carrentals.co.uk. I was told that the booster seats would only cost me EUR50, in fact they cost EUR72. I have logged a complaint. Waste of time no response. It has been suggested that it would be cheaper to take the boosters in a separate bag, and get the extra charge from the airline.... Put in a bag recently, and no additional charge with BA.

I realize that there are many people here that may have had a bad experience with Drivalia, but my…read moreexperience is different. My wife and I traveled to Italy on July 16 and the morning we were to leave, we had to suddenly change a few plans, which required us to rent a car in Florence. We were prepared for the worst, after reading other's reviews, and it was a bit chaotic in the Drivalia office at the airport but we were pleasantly surprised by the brand new Nissan Qashqai they had for us with only 58km on it. Honestly, the staff in the office was a bit abrupt, maybe because there were so many people pissed off because they didn't have a car for them, but we were pleased. Reading about the driving in Italy, we were prepared for a real hellscape of a ride, but it wasn't too bad, really. Sure, the road rules are a bit different than what I'm used to but after 20 minutes on the road, all was fine. We had to drive to a small town called Umbria a few hours east and the roads were challenging in some places, but the views were breath taking. Reminder: the Italians don't drive like most people here in the U.S., but when they come up close behind you, just slow down, turn on your blinker, and move over, they will pass and all is ok. Take it easy around the many, many curves, because someone is coming faster and probably a bit in your lane, from the other direction. After a week in Urbania, we drove to Rimini on the east coast to turn in the car and catch a train to our next destination. We were a bit stressed because the office didn't open until 9am and we had to get across town by 945 for the train and had no idea how we were going to make it. We got to the office about 10 minutes till 9 and the very nice man opened early to take our car and actually drove us several blocks to the train station so we could get to the central station on time. A couple of women waiting for the train, who spoke no English (and we spoke only enough Italian to order coffee) made sure we got on the right train. I cannot stress enough how helpful the gentleman in the Drivalia office was and how kind and helpful everyone we met in Italy was. I only wish I could remember the man's name. I don't know what experience everyone who has given this company one star has had, but our experience was vastly different. And the car they had for us was really nice.

I'm reading some terrible reviews about Drivalia. Unfortunately, I'd already hired the car and only…read moresaw these comments afterwards. When I went to collect my hire car in Mallorca, I witnessed more than one row and argument with various customers who were waiting to collect their cars. There were long queues and the staff were extremely aggressive. My paid booking was given to another customer, so I had to wait nearly three hours for a replacement car. Please DO NOT hire a car from this dreadful company. They're scammers! If you're interested in reading the rest of the complaint I submitted, please do carry on reading. 1. Problems with vehicle collection and delays: We turned up to collect the car we'd booked, but the staff told us it wasn't available because it had been handed over to another customer. There was a vehicle awaiting its MOT, and after they decided to release it for our hire, we had to wait over two hours before we could leave. Furthermore, as we did not take out the company's optional insurance, we were required to pay a deposit of €1,700. 2. Irregularities on return and unjustified charges for damage: Upon returning the car to the Drivalia office, we spent over an hour waiting to be attended to and to catch the courtesy shuttle bus to the airport. The employee who carried out the vehicle inspection dragged the process out excessively and, in the end, charged us €363.60 for alleged damage to the alloy wheels on the left-hand side. 2. Irregularities in the return process and unjustified charges for damage: When we returned the car to the Drivalia office, we spent over an hour waiting to be attended to and to catch the courtesy shuttle bus to the airport. The member of staff who carried out the vehicle inspection took an excessive amount of time with the process and, ultimately, charged us €363.60 for alleged damage to the alloy wheels on the left-hand side. We immediately presented evidence in the form of photographs taken at the time of collection, but the staff member argued that they were neither clear nor sufficient. Our argument is that the vehicle already had over 50,000 kilometres on the clock when we collected it. Furthermore, the initial inspection was carried out at night (in the dark) and it defies all logic that the car would have multiple visible scratches on the right-hand side whilst they are attempting to blame us for any marks on the left-hand side. 3. Coercion and manipulation by staff: The third complaint, and perhaps the most serious, is that the employee was fully aware that we would miss our flight if we continued to argue. I made it clear to him that the situation was extremely unpleasant and that we felt deceived and manipulated, as our use of the complimentary airport bus was made conditional upon our acceptance of the charges imposed. This was a thoroughly dishonest approach.

RENT YOUR CAR ELSEWHERE!!! As mentioned by many other before…read moreme they trick you into some super cover insurance. I was very clear that I already had an insurance and would not want another one. The word 'insurance' was never mentioned by the staff, only 'deposit' (which you'll get back). The amount was greater than the rental cost itself, therefore you think of it as a car deposit. I understood on the way from the airport that they tricked me and contacted their office directly. The answer I got was "if you signed the agreement there is nothing we can do". They truly don't care about their customers. It is definitely the first and last time I rented from Firefly.

Scam, lure with attractive car rental prices, then when picking up the car € 192 extra is charged…read moreat the Firefly counter, for example for a full tank and € 50 extra 'service costs' for refueling?! + airport tax, 5 lines of fabricated and unavoidable costs. On top of that, immediately pay a deposit of 1,000. Firefly/Hertz employees are behind this doyouspain policy. When picking up the fuel gauge is not even at the top and I still had to refuel the car myself. We get a car with various minor damage, so they have damaged customers € 1.000 per time and therefore do not repair the damage. I had pre-booked a specific car, but then I even got a smaller car, but according to the desk clerk, it fell within the same category. Scandalous practices, stay away from doyouspain and firefly!

Lousy service, endless waiting lines, and we ended up with a €150,00 cleaning cost of the car…read morebecause we left some unused groceries at the drop off. Car itself was pretty decent though... If you don't want to wait, check one of the rental companies next to it... But if you go for cheap you could do Goldcar... Althought with the extras they charges you you might end up not on the bargain side of the deal... Next time we'll try Hertz

Chose any other car rental than Goldcar. due to the fees you need to pay at pick up, they are…read moreactually just as expensive as any other car rental company in Spain. The customer service is atrocious, and they have a very bad reputation by now!